Front Reviews & Product Details

I like that I can have a conversation with my team about an email - whether that means strategizing a response, sharing a draft, or looping in the best person to leave an answer. I don't need to forward an email to someone for them to see the full email thread. I just tag them, and they can see all the context, help draft a response, or jump in to reply themselves. Plus it saves the back and forth of tagging someone on Slack to answer something in an email, only to see that they answered the wrong email or weren't cc-ed in on the thread. Review collected by and hosted on G2.com.

It can turn into yet another place to check notifications and chats. Sometimes I lose track if something was mentioned in team chat or on Front. Review collected by and hosted on G2.com.

Front allows you to see multiple inboxes especially if you are working on multiple teams that require you to tend to multiple inboxes. It's a great feature. I also enjoy the lack of crashes or anything like that. I have never been typing an email and Front just randomly crashed and that is a major win. I really enjoy the simplicity once you understand what you're doing. Front is very teachable and user friendly. I can see how multiple organizations and companies would thoroughly enjoy implementing Front into there technology systems. Review collected by and hosted on G2.com.

It's not the most user friendly. If you don't understand what to do then it is a little complex of a beast to tackle. But once you understand what to do and how to use Front it's really effective. I also don't enjoy the continual attaching to emails if you've only viewed it. For example if an email is accidentally sent to your teams inbox and you view it, you're attached to that email forever and that can get pretty annoying. Review collected by and hosted on G2.com.

chat through the emails and assigned emails, this makes the process efficient and there's no space to doubt about assigments, I always can find the responsable for each task.

another thing that we like is the capability to share a draft and select in the same window different persons to send the email, that is perfect for us because sometimes me, Leo or another founder don't have much time to respond and another person can help us to do the job and accomplish our promise of fastiness Review collected by and hosted on G2.com.

browser is precarius, sometimes I tried to find emails from the past and the browser is not capable to find them, so I need to go to gmail to get them.

When I try to attach a file by drop it and it displays in the type section. It is pretty annoying Review collected by and hosted on G2.com.

-There are many ways to strenghten internal communication and for example possibility to add internal comments between mails is game changing feature itself. Especially nowdays when you can add screenshots and direct links to another mails with message ID to comments.

-Snoozing mails is awesome. It’s easy to forget to get back to something within an hour or two (or maybe next year!) if you are handling hundreds of mails per day. Snoozing them will take a huge load of needless stress away since you can just snooze and forget it until it’s relevant again.

-Rules are also creating a real impact. Every customer has their own special wishes, which we of course want to fulfill. But when there are huge amount of customers this can sometimes be hard. With rules it’s easy to use tags creatively to get reminded about exceptions. Or for example move certain mails automatically to different inbox, notify certain users, assing mail to a user etc. You can create fairly complex rules where the rule can apply to mails which are received on Mondays between 10-12 a clock, if it has an attachment. Just as an example.

-Editing contacts/groups is quick and easy. You can easily add company name to that super unclear mail sender, so you don’t have to try and remember each time from which company this customer was again.

-Message/Conversation/Topic ID. Great tool to store important mails for later use. Linking mails directly to Trello cards is also nice feature.

-Integrations/Plugins/API. Front is very interesting and modern platform. There are a lot possibilities already and huge amount of potential in future too.

-Analytics are simple to use and there are a lot interesting information to dig through. Now it’s easy to get a clear overall view when the biggest mass of mails is usually received etc. This for example makes it well visible at what time of day you likely need more resources for mail handling.

-Constant development. Front is always open for the new ideas which does makes it stand out as a service probider. Naturally every idea does not catch fire, but new features are appearing rather frequently and huge majority of them do make well sense. Review collected by and hosted on G2.com.

-Searching. It has improved a lot during the last year, but it’s still not quite there yet. Luckily there is message ID’s, which you can copy and save (to ERP for example) to find mails later with ease, but that does not fully eliminate the need for using search occasionally. This is one of the biggest complains I hear about Front.

-Somewhat messy overall feeling. Sometimes conversations can be hard to follow. This applies especially for users who don’t use it all the time. Especially older folk tend to have problems but even younger and not-so-technical users can be heard saying ”I don’t understand anything about this”. After certain amount of time huge majority will get used to it, but be prepared to give users proper education when you start using Front. It is very important to learn to keep things clean all the time and archive mails which are handled, or snooze them which cannot be handled yet. At first it also can be hard to trust that every mail is handled properly, but usually Shared with me-folder saves the day even if someone accidentally archives a mail which is still left unanswered etc.

-Somewhat limited ways to organize your personal inbox. Tags serve as folders, but since basetags do not activate if mail arrives under a subtag, it’s really not an option to create complex folder-like structures.

-This is not possible in any system I am aware of, so mentioning this might not be fair. But it’s not possible to create a view where all the mails under a certain tag would be visible at the same time, whether they are archived or open. This is possible with creating a ”link” if of the mail, but this cannot be automatized and sometimes you would need to have an ability to control certain cases and see the whole situation in one view.

-Some amount of minor bugs and anomalies. Nothing major, but occasionally this creates a need for restarting desktop app. Review collected by and hosted on G2.com.

Being able to share and tag my colleagues into emails and group conversations is extremely helpful. Keeping private conversations about certain emails physically attached to the email chain keeps everything extremely organized and easily searchable. The shared folders and filing system are intuitive. As a single user, gmail works fine. But as a group/team, Front is an invaluable tool. Review collected by and hosted on G2.com.

Not everyone in my company has front since it's not free, so I can't tag everyone in my Front conversations and emails. There isn't a way (that I know of) to know if someone is using Front without asking them. So I can tag someone in a conversation without realizing that they can't see it or know about it. Review collected by and hosted on G2.com.

I like that you can keep your inbox clean and organized by archiving emails and tagging them. It helps manage multiple clients.I also like the collaboration you can do with fellow employees. Review collected by and hosted on G2.com.

To get the most out of Front you have to put some effort into it. You need to set aside a few minutes a day to keep your inbox clean or the method Front uses will not be effective. If you are a super busy person, like most people are, then that can be a challenge. It takes more than just checking your inbox. But I do feel that it is worth the effort.

Also, the search function is not great. Finding an old email that maybe didn't get tagged is hard to do. Review collected by and hosted on G2.com.

Front makes email management so quick and easy it is an absolute dream.

Snooze lower priority emails?... yes please!

Share, discuss and assign emails with my team as well as managing online chat = winning!\

Also being able to add notes to emails that are internally visible only and work on draft emails with colleagues means you can truly collaborate efficiently. Review collected by and hosted on G2.com.

Honestly? Not much to dislike.

Maybe a more complete dark theme Review collected by and hosted on G2.com.

I appreciate that you can allocate emails to various entities and have different teams, in which emails can be instantly archived. I know that I have my own department directory and e-mails that is helpful in my role in the overall flow and operational aspects. I like also how simple automatic messages, also called canned email responses are to be processed and arranged. As a draft, I also like to post. Review collected by and hosted on G2.com.

Often my messages are missed and never are answered by the receiver who should have received them. Many users in an email chain may create issues, it can be helpful for those users to conceal a chat. The desktop version's notification prefers are broad and informative, but telephone app preferences are more simple. I must go to the desktop edition and change it if I want to change the unique warning settings. Review collected by and hosted on G2.com.

Best for office job than Gmail. The user interface is very nice and you can read e-mails very easily, email, copy and highlight them. The cooperation between my office and other departments in our company has been greatly increased. The right person will obtain and operate on all the details he wants easily using a fast tag. Our team uses the collaborative draft function often too, helping us to fine-tune in real time the most sensitive communication. Review collected by and hosted on G2.com.

Often these functions function very slowly. Search still doesn't work right. It is not really helpful to chat. In addition, aside from certain functions, it is not convenient to use or recognize all the minor functions so I do not use them. Sometimes, for short periods, the site is hung or unacceptable. This occurred over the past year many times and is normally not that upsetting. However, a reliable service will be fantastic. Review collected by and hosted on G2.com.

You can conveniently use and customize this program. It helps me to be more able to give the best answers to my customers. It's quick to coordinate not just with me, but also with my team mates. With its automation devices, we are able to take different steps to control, apply, delegate tasks and mark the workflow concerned. Review collected by and hosted on G2.com.

I still believe like there is more space for growth, the dash looks cumbersome and I sometimes missed the true message due to bulk tools. Comparing the functionality and the price is a costly instrument, and more plans are required and running costs can be properly measured. Review collected by and hosted on G2.com.

I think it is the perfect tool for teams that have to deal with common clients, but that at the same time need to assign some specific messages to different teammates. It offers a very simple system of email assignments that makes the process quite fast. Also, the are a lot of shortcuts, which allows to work more efficiently, and the system of tags works very well too. Finally, it has a feature that lets you see, as a sender, if the client/candidate opened and saw the message. Review collected by and hosted on G2.com.

I should allow the company that uses Front to collect more data about how Front is being used: number of received or sent emails, by whom, under which categories, weekly reports... So an improved metrics system. Also, it should fix the problem of automatically leaving as open an email when you click on it, as it can cause the accidental loss of important info Review collected by and hosted on G2.com.

I like the ability to easily share inboxes and I like the ability to comment on Emails with my team members before or sending or responding to an Email. Review collected by and hosted on G2.com.

Lack of integration with Gmail and limited search functions. Since we are a G-Suite company (and so many companies are now) I really need to be able to do things like access all of my teams contacts, schedule events in Google Calendar from an Email, drop files in the Google Shared drives, access my Google Task List and embed videos into an Email. While I like certain things about Front I also miss the functionality of Gmail and the integration with all of Googles tools Review collected by and hosted on G2.com.

It's a wonderful app that helps us to exchange emails without wasteing any time. In an email, we can even connect internally. Through this method, I have a great experience. Configuration is amazingly simple. Canned responses, especially for the automotive industries, are very easy to use. The rules are realistic and one can be quickly created. I love the "contact" page, where I can see all that the contact has received and what we sent. Review collected by and hosted on G2.com.

There's no spam in the search module, so I often skip those addresses. I have often skipped major messages because of the cumbersome dashboard. Compared with other rivals, it's very costly. Review collected by and hosted on G2.com.

Being able to use/ add tags and use them as "folders" it just makes work extremely easy.

Love the Comment box as well.

"Share draft" is also a great and useful feature Review collected by and hosted on G2.com.

It is not a dislike, rather than a feedback :)

- Would be great to have the possibility to choose how we want the email order to be displayed. Currently, new emails are moved at the bottom, but this is not the best view for everyone.

- The mobile app works pretty slow and the fact that the default order is to add new emails at the end, it takes too much time to be able to read the emails.

- While we have "Pin" option for the Comments section, would be great to have a "default" Pin and choose whether you need this option or not. In a bigger team, it is possible for someone to miss using the Pin and the information can be missed afterwards.

- Maybe I'm missing something, but it doesn't seem to have the "Pin" option on the mobile version (to be able to view pinned comment).

- sometimes, the link we add in a tag is not working (it opens a new Front page instead of the hyperlinked page) . couldn't see a pattern however, so cannot provide additional details. it just happens sometimes Review collected by and hosted on G2.com.

Having various mailboxes all funnel to one Review collected by and hosted on G2.com.

The Windows app can be SLIGHTLY unstable Review collected by and hosted on G2.com.

Front has drastically improved collaboration both within my team and across various teams in our organization. With a quick tag, the right person can quickly receive and act on all the information they need. Our team also frequently uses the shared drafts feature, allowing us to fine-tune more delicate communications in real-time. We have many shared inboxes, and Front allows us to very easily track who is responding to what and when, and to easily share and use canned responses and other features. Since implementing it across our organization, we have dramatically reduced the number of accidentally overlooked or "slip-through-the-cracks" communications. There are also many additional features that I have yet to discover! Thank you to the Front team! Review collected by and hosted on G2.com.

Sometimes the site crashes or is unresponsive for brief periods. This has happened a handful of times in the past year and is usually not too disruptive. Still, it would be great to have consistent service. Review collected by and hosted on G2.com.