1. [Home](https://www.g2.com/) 2. ... 3. [Help Desk Software](https://www.g2.com/categories/help-desk) 4. [Front Discussions](https://www.g2.com/products/front/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_51ec513e6ad628878d6541b01b22ba4c/front.png "Product Avatar Image") ![Reward for good Front reviews](https://images.g2crowd.com/uploads/report_medal_translation/image/24313/medal.svg "Reward for good Front reviews") ](/products/front/reviews) [ Front ](/products/front/reviews) (2,499)4.7/5 Front is a modern customer experience (CX) platform designed to help businesses prioritize customer interactions. This solution provides a unified workspace for managing all customer conversations, including individual inboxes and internal collaboration tools. By offering a single pane-of-glass view of customer interactions, Front enhances agent productivity by minimizing the need for app switching, ensuring that responses are not only fast but also accurate and personalized. The platform is particularly beneficial for customer-first organizations that require a streamlined approach to communication. Front is tailored for businesses of all sizes, from startups to established enterprises, enabling them to manage customer inquiries efficiently. Specific use cases include handling customer support tickets, managing sales inquiries, and facilitating team collaboration on customer-related tasks. This versatility makes Front an essential tool for any organization looking to improve its customer engagement strategies. One of the key features of Front is its advanced AI capabilities. Unlike traditional customer service AI solutions that often adopt a mistakes-first approach, Front AI is designed to start intelligently and continuously improve over time. It learns from every customer interaction in real time, allowing businesses to scale their operations safely from day one. This proactive learning capability ensures that agents have access to relevant insights and suggestions, enhancing their ability to provide exceptional service. Additionally, Front stands out due to its user-friendly interface and ease of configuration. Businesses can customize the platform to fit their unique workflows without the need for extensive IT resources or third-party consultants. This level of control over the customer experience empowers organizations to adapt quickly to changing customer needs and preferences, ultimately fostering stronger relationships with their clients. With over 9,000 businesses, including notable names like ClickUp, Uber Freight, and Reed & Mackay, trusting Front for their customer engagement needs, the platform demonstrates its effectiveness in delivering efficiency and actionable insights. Front is committed to providing industry-leading customer service to all users, regardless of team size, ensuring that every organization can maintain a customer-first approach in their operations. Show More * * * ### 94 Discussions ### 129 Participants ### 81.0 Nps Score Already have Front? ### All Front Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • about 6 years ago More Options - [ # Would you be able to give me a more organized sent inbox? ](/discussions/28142-would-you-be-able-to-give-me-a-more-organized-sent-inbox) Any email I send from my client inboxes get lumped into 1 messy sent inbox. I really hate having to search by email and think that an organized sent inbox would be much easier just to find an email I sent for that day. 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Get answers from real users and experts [Start A Discussion](/products/front/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg "Product Avatar Image") ### Have you used Front before? Answer a few questions to help the Front community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffront%2Fdiscuss%3Fpage%3D6%26small_ask%3Dfront) No ## Top Contributors in Front 1 PR Loading... ### [Phat R.](https://www.g2.com/users/0ae21aaa-76f0-4274-9ebf-16c7a29c605f "Phat R.") 8 pts 2 ![Olivier C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Olivier C.") OC Loading... ### [Olivier C.](https://www.g2.com/users/6b474996-1726-4260-85ee-81d3f1a72fad "Olivier C.") 3 pts 3 ![Chris C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chris C.") CC Loading... ### [Chris C.](https://www.g2.com/users/3bd69e92-3659-468d-baa2-484b495519bb "Chris C.") Print Production Manager 3 pts 4 ![Kimberly P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kimberly P.") KP Loading... ### [Kimberly P.](https://www.g2.com/users/85d5cbcb-1f6d-41bc-bb44-c5853f461992 "Kimberly P.") Escrow Assistant 2 pts 5 ![Tara D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tara D.") TD Loading... ### [Tara D.](https://www.g2.com/users/d52a8705-6cc9-481a-9f0d-30a8bdf6bac8 "Tara D.") Project Manager 2 pts