[ Freshwo... Reviews ](https://www.g2.com/products/freshworks-freshworks-customer-service-suite/reviews) [ Freshwo... Reviews ](https://www.g2.com/products/freshworks-freshworks-customer-service-suite/reviews) # Freshworks Customer Service Suite Pricing Overview [Editedit](https://my.g2.com/freshworks-freshworks-customer-service-suite/pricings) [Claim your profile now](https://www.g2.com/products/freshworks-freshworks-customer-service-suite/claim_requests/new) ## Freshworks Customer Service Suite Pricing Key Insights Last updated on Apr 09, 2026 * * * Information about Freshworks Customer Service Suite pricing, plan availability, and costs is not listed on G2 by the vendor. Buyers typically need to engage directly with the vendor to understand pricing options. Final cost negotiations to purchase Freshworks Customer Service Suite must be conducted with the seller. * * * Rated 3.7 / 5 \*Pricing information is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations must be conducted with the seller. Pricing information for Freshworks Customer Service Suite is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Freshworks Customer Service Suite must be conducted with the seller. Show More ## Top-Rated Alternatives [ ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,014) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") Fin 4.5/5(3,900) ](https://www.g2.com/products/fin/reviews) [ ![Agentforce Service (formerly Salesforce Service Cloud)](https://images.g2crowd.com/uploads/product/hd_favicon/e2170cb2fb1e97e4b23447ad004fa376/agentforce-service-formerly-salesforce-service-cloud.svg "Agentforce Service (formerly Salesforce Service Cloud)") Agentforce Service (formerly Salesforce Service Cloud) 4.4/5(7,358) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) [ View All Alternatives ](https://www.g2.com/products/freshworks-freshworks-customer-service-suite/competitors/alternatives) ## Freshworks Customer Service Suite Alternatives Pricing The following is a quick overview of editions offered by other [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation) | Product | Price | Features | | --- | --- | --- | | ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b4de3f87b12321882f19b7a93f94109c/zendesk-for-customer-service.png)[Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) Support Only (Team) | $19.001 user per month billed annually | Integrated customer support Email & social media Web widget & mobile SDK Pre-defined business rules Essentials card Interaction history | | ![Fin](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b34e5fb2190630dd5d5830f2b22fe140/fin.png)[Fin](https://www.g2.com/products/fin/reviews) Fin with your current helpdesk | $0.991 Outcome | Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund – no questions asked. Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more. Set up in under an hour Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more Customizable tone and answer length Takes action to update external systems Transfers to agents directly in preferred Inbox | | ![Agentforce Service (formerly Salesforce Service Cloud)](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e63eb2d0ef10e2df421befaed80bed3c/agentforce-service-formerly-salesforce-service-cloud.jpg)[Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) Starter Suite | Starting at $25.001 User Per Month | The simple CRM suite for marketing, sales, service, and commerce. Case Management Knowledge Management Salesforce Mobile App Customizable Reports and Dashboards Task Management, Activity Feed Lightning App Builder AppExchange App Integration | Various alternatives pricing & plans Pricing information for the above various Freshworks Customer Service Suite alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller. ##### Categories on G2 [ Customer Service Automation ](https://www.g2.com/categories/customer-service-automation) ##### Explore More [ UpContent vs BuzzSumo vs Feedly for a content team comparing content curation tools that need hashtag aggregation and platform-specific features to work reliably at scale: which is worth building a curation workflow around? ](https://www.g2.com/discussions/upcontent-vs-buzzsumo-vs-feedly-for-a-content-team-comparing-content-curation-tools-that-need-hashtag-aggregation-and-platform-specific-features-to-work-reliably-at-scale-which-is-worth-building-a-curation-workflow-around)[ Best project management software for small tech startup ](https://www.g2.com/discussions/best-project-management-software-for-small-tech-startups)[ Which sales coaching platforms are best for improving deal strategy and value messaging for enterprise reps? ](https://www.g2.com/discussions/which-sales-coaching-platforms-are-best-for-improving-deal-strategy-and-value-messaging-for-enterprise-reps) [ What idea management tools have the best integrations with Jira and Slack so product teams can move ideas into the development pipeline without manual handoffs? ](https://www.g2.com/discussions/what-idea-management-tools-have-the-best-integrations-with-jira-and-slack-so-product-teams-can-move-ideas-into-the-development-pipeline-without-manual-handoffs)[ Best software for combining budgeting with performance tracking ](https://www.g2.com/discussions/best-software-for-combining-budgeting-with-performance-tracking)[ Pros and Cons Details ](https://www.g2.com/products/freshworks-freshworks-customer-service-suite/reviews?qs=pros-and-cons) Show More [ UpContent vs BuzzSumo vs Feedly for a content team comparing content curation tools that need hashtag aggregation and platform-specific features to work reliably at scale: which is worth building a curation workflow around? ](https://www.g2.com/discussions/upcontent-vs-buzzsumo-vs-feedly-for-a-content-team-comparing-content-curation-tools-that-need-hashtag-aggregation-and-platform-specific-features-to-work-reliably-at-scale-which-is-worth-building-a-curation-workflow-around)[ Best project management software for small tech startup ](https://www.g2.com/discussions/best-project-management-software-for-small-tech-startups)[ Which sales coaching platforms are best for improving deal strategy and value messaging for enterprise reps? ](https://www.g2.com/discussions/which-sales-coaching-platforms-are-best-for-improving-deal-strategy-and-value-messaging-for-enterprise-reps) [ What idea management tools have the best integrations with Jira and Slack so product teams can move ideas into the development pipeline without manual handoffs? ](https://www.g2.com/discussions/what-idea-management-tools-have-the-best-integrations-with-jira-and-slack-so-product-teams-can-move-ideas-into-the-development-pipeline-without-manual-handoffs)[ Best software for combining budgeting with performance tracking ](https://www.g2.com/discussions/best-software-for-combining-budgeting-with-performance-tracking)[ Pros and Cons Details ](https://www.g2.com/products/freshworks-freshworks-customer-service-suite/reviews?qs=pros-and-cons)