[ Freshwo... Reviews ](https://www.g2.com/products/freshworks-freshworks-customer-service-suite/reviews) [ Freshwo... Reviews ](https://www.g2.com/products/freshworks-freshworks-customer-service-suite/reviews) # Freshworks Customer Service Suite Pricing Overview [Editedit](https://my.g2.com/freshworks-freshworks-customer-service-suite/pricings) [Claim your profile now](https://www.g2.com/products/freshworks-freshworks-customer-service-suite/claim_requests/new) ## Freshworks Customer Service Suite Pricing Key Insights Last updated on Apr 09, 2026 * * * Information about Freshworks Customer Service Suite pricing, plan availability, and costs is not listed on G2 by the vendor. Buyers typically need to engage directly with the vendor to understand pricing options. Final cost negotiations to purchase Freshworks Customer Service Suite must be conducted with the seller. * * * Rated 3.7 / 5 \*Pricing information is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations must be conducted with the seller. Pricing information for Freshworks Customer Service Suite is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Freshworks Customer Service Suite must be conducted with the seller. Show More ## Top-Rated Alternatives [ ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,014) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") Fin 4.5/5(3,900) ](https://www.g2.com/products/fin/reviews) [ ![Agentforce Service (formerly Salesforce Service Cloud)](https://images.g2crowd.com/uploads/product/hd_favicon/e2170cb2fb1e97e4b23447ad004fa376/agentforce-service-formerly-salesforce-service-cloud.svg "Agentforce Service (formerly Salesforce Service Cloud)") Agentforce Service (formerly Salesforce Service Cloud) 4.4/5(7,358) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) [ View All Alternatives ](https://www.g2.com/products/freshworks-freshworks-customer-service-suite/competitors/alternatives) ## Freshworks Customer Service Suite Alternatives Pricing The following is a quick overview of editions offered by other [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation) | Product | Price | Features | | --- | --- | --- | | ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b4de3f87b12321882f19b7a93f94109c/zendesk-for-customer-service.png)[Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) Support Only (Team) | $19.001 user per month billed annually | Integrated customer support Email & social media Web widget & mobile SDK Pre-defined business rules Essentials card Interaction history | | ![Fin](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b34e5fb2190630dd5d5830f2b22fe140/fin.png)[Fin](https://www.g2.com/products/fin/reviews) Fin with your current helpdesk | $0.991 Outcome | Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund – no questions asked. Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more. Set up in under an hour Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more Customizable tone and answer length Takes action to update external systems Transfers to agents directly in preferred Inbox | | ![Agentforce Service (formerly Salesforce Service Cloud)](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e63eb2d0ef10e2df421befaed80bed3c/agentforce-service-formerly-salesforce-service-cloud.jpg)[Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) Starter Suite | Starting at $25.001 User Per Month | The simple CRM suite for marketing, sales, service, and commerce. Case Management Knowledge Management Salesforce Mobile App Customizable Reports and Dashboards Task Management, Activity Feed Lightning App Builder AppExchange App Integration | Various alternatives pricing & plans Pricing information for the above various Freshworks Customer Service Suite alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller. ##### Categories on G2 [ Customer Service Automation ](https://www.g2.com/categories/customer-service-automation) ##### Explore More [ Best Remote Desktop Software ](https://www.g2.com/discussions/what-is-your-favorite-remote-desktop-software)[ Which companies in the Salesforce document generation space are known for the best customer support when something breaks on a critical deal? ](https://www.g2.com/discussions/which-companies-in-the-salesforce-document-generation-space-are-known-for-the-best-customer-support-when-something-breaks-on-a-critical-deal)[ Best AI art generators for concept visualization in product design ](https://www.g2.com/discussions/what-are-the-best-ai-art-generators-for-concept-visualization-in-product-design-in-your-opinion) [ Which Blockchain as a Service platforms maintain predictable costs without hidden charges during peak traffic? ](https://www.g2.com/discussions/which-blockchain-as-a-service-platforms-maintain-predictable-costs-without-hidden-charges-during-peak-traffic)[ Is Observe.AI worth it as a Contact Center AI Observability platform for a contact center team deploying multi-model AI that also needs to meet compliance requirements, or does Cyara Platform cover enough for basic AI quality assurance? ](https://www.g2.com/discussions/is-observe-ai-worth-it-as-a-contact-center-ai-observability-platform-for-a-contact-center-team-deploying-multi-model-ai-that-also-needs-to-meet-compliance-requirements-or-does-cyara-platform-cover-enough-for-basic-ai-quality-assurance)[ Pros and Cons Details ](https://www.g2.com/products/freshworks-freshworks-customer-service-suite/reviews?qs=pros-and-cons) Show More [ Best Remote Desktop Software ](https://www.g2.com/discussions/what-is-your-favorite-remote-desktop-software)[ Which companies in the Salesforce document generation space are known for the best customer support when something breaks on a critical deal? ](https://www.g2.com/discussions/which-companies-in-the-salesforce-document-generation-space-are-known-for-the-best-customer-support-when-something-breaks-on-a-critical-deal)[ Best AI art generators for concept visualization in product design ](https://www.g2.com/discussions/what-are-the-best-ai-art-generators-for-concept-visualization-in-product-design-in-your-opinion) [ Which Blockchain as a Service platforms maintain predictable costs without hidden charges during peak traffic? ](https://www.g2.com/discussions/which-blockchain-as-a-service-platforms-maintain-predictable-costs-without-hidden-charges-during-peak-traffic)[ Is Observe.AI worth it as a Contact Center AI Observability platform for a contact center team deploying multi-model AI that also needs to meet compliance requirements, or does Cyara Platform cover enough for basic AI quality assurance? ](https://www.g2.com/discussions/is-observe-ai-worth-it-as-a-contact-center-ai-observability-platform-for-a-contact-center-team-deploying-multi-model-ai-that-also-needs-to-meet-compliance-requirements-or-does-cyara-platform-cover-enough-for-basic-ai-quality-assurance)[ Pros and Cons Details ](https://www.g2.com/products/freshworks-freshworks-customer-service-suite/reviews?qs=pros-and-cons)