Modern messagin software, helps to build interaction. Helps in business growth and all messenger in one platfor. good customers support and user friendly Review collected by and hosted on G2.com.

Nothing in particular but need a Manual to understand more Review collected by and hosted on G2.com.

Real-Time Omnichannel Suppport for digital customer channels.

Easy to onboard, Familiar to their other offerings & works well with freshworks products.

WhatsApp Integration works as intended.

Bot builder makes the repeated data collection easier. Review collected by and hosted on G2.com.

Over scale the pricing can be hefty. Various features are limited to pricing tiers. Review collected by and hosted on G2.com.

I like Freschat because of its efficient service, Easy to access to all tabs, Very convenient to use especially when it comes to chatting with a customer, I become more productive and my Quality of work is now achievable. Review collected by and hosted on G2.com.

To be honest, I have less complaints in regards to performance of freshchat.

However, I just notice that the privacy of a user like me is easy to access by the customer which is treated to our private concern, and also the message was getting transferred to another user very quick. Review collected by and hosted on G2.com.

The most helpful for me is the analytics panel to monitor our team's performance. The second thing I like the most is the customer support. The most recent CS interaction was to help set up our chat bot-- they spent two sessions despite us being a smaller account. Review collected by and hosted on G2.com.

We've been using Freshchat for years, and we love the product. However, I wish they would've been more persistent to upgrade us to the newer plan... we were on the legacy plan for 2 years before we realised which made us lose out on some helpful new features. Review collected by and hosted on G2.com.

I really like the interface and color schemes. I like how simple it is too to search for older chats. Review collected by and hosted on G2.com.

I wish the canned responses on Freshdek will become available in Freshchat to keep everything consistent. Review collected by and hosted on G2.com.

I like that it shows me a lot of info about the customers in one place, even their location, previous conversations that get appended. It inmediately shows the qualification the customer gave and a comment if the write one. Review collected by and hosted on G2.com.

It shows the previous conversations up and down, so it covers too much space in my screen and slows down my work. I think it should transfer also the notes to the tickets in Freshdesk. Sends to many Emails about the chats assigned. Review collected by and hosted on G2.com.

Very easy to use, all tools in one desk. Canned responses makes very easy to chat with customers. All needed tools will be there at one place. Overall very good. Review collected by and hosted on G2.com.

Sometimes bot responses wont work, so it is difficult to track the time top respond to the customer. Need to give sound notifications if response delayed.

Apart from this everything is good. Review collected by and hosted on G2.com.

It has an easy to use interface. Their integrations with ChatGPT align with current trends and have a reliable and interactive Reporting and Analytics tool.

Their customer support is exceptional and prompt in responding. Review collected by and hosted on G2.com.

They can improve their notifications system. Some key notifications don't show up in inbox window.

Their mobile App needs improvements in pulling in data from Instagram. IG posts and stories don't show up in incoming chats on the App which makes it difficult to respond. Review collected by and hosted on G2.com.

It's so much Flexible. Unlike most CRM platforms, you can jump straight into a consultation session (Google Meet and I think, Zoom) to avoid the back and forth on chat. The configurations and set up is also very smooth. Review collected by and hosted on G2.com.

Nothing. We use it to drive customer retention and usage at Borderless HQ. I hate nothing about it. Review collected by and hosted on G2.com.

The ability to customize the chat, being able to provide some information about the agent to the customer as well typing indicators, being able to add attachments, etc. Review collected by and hosted on G2.com.

Unable to customize the chat window for multi-organizations. Since we're managing multiple organizations, we are unable to customize each organization's chat window and it would be great feature to be added with future releases. Review collected by and hosted on G2.com.