Freshchat offers a seamless and intuitive chat experience for businesses. Its user-friendly interface, automated responses, and robust customization options make it a valuable tool for customer engagement. The platform's real-time analytics provide valuable insights, empowering businesses to enhance customer support. However, occasional glitches in the system may disrupt the flow. Overall, Freshchat is a reliable choice for companies seeking efficient communication solutions. Review collected by and hosted on G2.com.

Freshchat, like any software, has its imperfections. Users may encounter occasional glitches or technical issues that disrupt the smooth flow of communication. Review collected by and hosted on G2.com.

Easy while conversation, enhance customer support as it helps to reply and solve the customer query quickly, easily we can monitor user performance. Review collected by and hosted on G2.com.

I don't have any dislike as fas I have used, I get resports and all easily so no dislike, but yes the view of dashboard can be simplified a little bit Review collected by and hosted on G2.com.

Using Freshchat am able to solve the customer's queries and concerns highlighted through the app or website and provide real-time solutions so that there no hassles. Review collected by and hosted on G2.com.

The main issue with the Freshchat is loading issues and sometime new chat will not be shown in assigned and old chats will disappear Review collected by and hosted on G2.com.

Easy to integrate to internal platforms, reporting is good. Used quite a lot by our clients and is a good tool to have within the support desk. Review collected by and hosted on G2.com.

Does not have an option to edit message sent, this is a must in chat platforms.

Chat bot is not great (freddy) does not really understand and setting up freddy can take time. Review collected by and hosted on G2.com.

FreshChat helped us to integrate with WhatsApp in a very easy way, allowing us to build bots and improve our customers experience. Review collected by and hosted on G2.com.

Some features that seems to be basic are only supported on higher plans. Review collected by and hosted on G2.com.

Freshchat is user friendly and convenient to use. Review collected by and hosted on G2.com.

Soon once the chat gets closed or resolved, automatically a ticket should get created, but here it is manual. Review collected by and hosted on G2.com.

I’ve been using the Freshworks Customer Service Suite for more than 4 years, and it’s been very useful. The features like ticket management, live chat, and automation have really improved our customer support. Review collected by and hosted on G2.com.

One small area for improvement could be the customization options for reports. Overall, it’s a great tool, and I’d definitely recommend it to others looking for a reliable customer service solution. Review collected by and hosted on G2.com.

The ease of implementing Automations with customization is really helpful. it is self explanatory to a level that my agents write automation for any impromtu situations Review collected by and hosted on G2.com.

The chatbot could be a bit more dynamic, in terms of taking the query from users Review collected by and hosted on G2.com.

I like how it has all the coversations saved. Review collected by and hosted on G2.com.

The chat feature does not beep or anything when it comes through. Also we are not able to send customers a email of the chat. Review collected by and hosted on G2.com.

We can resolve all of our client queries Review collected by and hosted on G2.com.

Creating a custom report is a little tricky Review collected by and hosted on G2.com.