It’s really easy to set up. I was able to do it myself without the help of the developer, which is great for someone like my business that doesn’t have an in-house developer. Review collected by and hosted on G2.com.

Nothing really overall is great and easy to use. It’s a good addition for our customer service team. No issues setting up Review collected by and hosted on G2.com.

How easy access to the analytics to the chats performance Review collected by and hosted on G2.com.

The cht bilox could be redesigned to be more easier Review collected by and hosted on G2.com.

Very easy to use and also very accurate and fastness of this makes me like it the most. Review collected by and hosted on G2.com.

Sometimes misunderstands my request of difficult situations which makes the experience bad for me. Review collected by and hosted on G2.com.

Freshchat has been a game-changer for us at Kalki Fashion, providing an easy-to-use platform that integrates perfectly with our website. The chatbot automation has significantly improved our customer service efficiency. The ease of use, combined with its rich features like detailed reporting and analytics, has made tracking our customer support performance simple. Additionally, their customer support team is responsive and proactive, ensuring issues are resolved swiftly. Review collected by and hosted on G2.com.

The platform is robust, but there's always room for improvement. Occasionally, navigating through some of the more advanced features can be tricky without proper guidance. An enhanced knowledge base or more intuitive user tutorials for complex features would be a helpful addition.

Also, I had a very bad experience with their management regarding the refund last year. Review collected by and hosted on G2.com.

I appreciate the ability to create topics in multiple languages, allowing us to personalize chat conversations based on our clients' needs. A great feature our team uses daily is the chatbot, which collects essential customer data and connects them to our agents with all the necessary information. This significantly reduces the time it takes for agents to assist customers. Review collected by and hosted on G2.com.

I needed some time to get used to the analytics in FreshChat. I believe this is an area that could be improved – I would appreciate more interactive reports and easier options for exporting data. Review collected by and hosted on G2.com.

Intelliassign per agent group assigning agents automatically is nice.

So is the "create ticket" to either fresh desk or fresh service feature.

Freshbot feature to customize customer support.

Knowledge base importation was a life safer. Review collected by and hosted on G2.com.

"Comercial Time" overrides the "Offline Experience" text, making it so that offline experiences text wont show after the comercial time set.

Freshbot sometimes is limiting and has a couple bugs. Example being a ticket I opened in which it was explained to trigger a logic flow on web widget, id first need a message send from the customer, whereas on the WhatsApp version, i can load up a logic as soon as the bot is triggered. Though the recent custom javascript adicion is a good step. Review collected by and hosted on G2.com.

the ease of generating customer service bots Review collected by and hosted on G2.com.

it is not so integrable with other tools except through webhook or API, and it requires a lot of complexity Review collected by and hosted on G2.com.

I get an opportunity to also ask or continue with a discussion with our customer(reporters) and have a clear undersanding of what is expected from our organisation. You also can choose to be online or offline while working out conversations. Review collected by and hosted on G2.com.

I would have preferred freshchat to pick up a spam number and give out one conversation and not many chats or creating multiple tickets for the same contact details. Review collected by and hosted on G2.com.

It's free to try and can be integrated with your webpage. A lot of automation can be added, let it be an initial response, collecting details when the agent is not available, bot suggestions, resolving and creating or merging with an existing one, etc Review collected by and hosted on G2.com.

Auto naming of users when they do not share their details. It doesn't seem professional. In-built integration with Whatsapp should be provided in the free version too. Review collected by and hosted on G2.com.

Freshchat is used in many organizations where I have worked, and it is a really efficient way to use the feature because it is convenient, simple to use, and highly helpful. Review collected by and hosted on G2.com.

Such problems don't exist in my opinion, and it really does reduce the amount of effort. In that situation, the Intelliassign is the best alternative because it is the best option in terms of work, as I will discuss below. Review collected by and hosted on G2.com.