Freshworks CRM Reviews & Product Details

Freshworks CRM Overview

What is Freshworks CRM?

Built on the next-generation customer engagement platform, Freshworks CRM helps break internal silos and deliver personalized experiences across marketing and sales. The AI-powered CRM enables sales and marketing professionals to better understand customers with the right customer insights at the right time across each touchpoint. The CRM includes salesforce automation, marketing automation, chat, and telephony all in one solution. Freshworks CRM Sales Cloud is a complete end-to-end solution for sales teams to— attract quality leads, engage in contextual conversations, drive deals with AI-powered insights, and nurture customer relationships. With built-in email, phone, chat, and telephony, the Sales Cloud empowers sales teams with more time for selling by automating the sales process and increases efficiency and productivity in their daily activities. With Freddy AI, salespeople can get insights into the best deals to go after and what actions to take and predict revenue with sales forecasting. Businesses can take the next step forward towards powerful pipeline management with Freshworks CRM Sales Cloud. Freshworks CRM Marketing Cloud helps marketing teams deliver more personalized customer experiences at every touchpoint across their lifecycle. Get insights into your audience’s behavior and engagement to create unique buyer experiences. You can automate conversations with website visitors using AI chatbots, segment contacts into lists, create targeted personalized email campaigns, automate your journeys, and nurture customers to keep coming back. With powerful campaigns analytics in Marketing Cloud, you can glean information on opens, clicks, and responses, to improve engagement and generate quality leads for sales teams. If you need to build a better partnership between marketing and sales, Freshworks CRM Customer-for-Life Cloud provides an all-in-one solution. It brings salesforce automation, marketing automation, chat, and telephony together so that you can organize customer information and engagement in one central location. Marketing teams get a better understanding of who they are marketing to, and sales teams know who they’re selling to.

Freshworks CRM Details
Languages Supported
Arabic, Catalan, Czech, Danish, German, English, Estonian, Finnish, French, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)
Product Description

Freshsales is a sales CRM built to help you stop juggling between multiple tools. It’s ideal for small businesses and refreshing for enterprises.


Seller Details
Seller
Freshworks
Company Website
Phone
+1 (866) 832-3090
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
9,583 Twitter followers
LinkedIn® Page
www.linkedin.com
3,830 employees on LinkedIn®

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Freshworks CRM Reviews

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Regional Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from the seller
Account Executive
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Customer relations are the back bone of industry and you can only add to your business value by providing the best services to your customers. Thanks to Freshworks that has helped me in handling the customer queries and their data in an organized manner. I have got rid of excessive paper work and excessive customer’s calls. Now through this channel I am in a better position of handling my Omni channels and easily I have streamline my customer’s conversation at this platform. Review collected by and hosted on G2.com.

What do you dislike?

There is no calling feature associated with it, sometimes only the conversation is not necessary you have to talk to customer as well, I think this feature should be added. Further they do not talk about any offline access of the data, which is very essential case of no data connection, as emergency. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you want to organize your data and concerned about good customer services then I assure you this is the best tool. It is very suitable for the B2C type business irrespective of any business size. You can also enjoy their services on the mobile version of it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Freshworks has allowed you to automate your most repetitive tasks and saves your time. This is very easy to use software and I did not find any trouble in its installation, even t is easy to customize as well. This tool is has reasonable pricing policy and will affect your business in long run. Review collected by and hosted on G2.com.

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Marketing Coordinator
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Freshworks handles many integrations with many applications which makes it much easier for us to manage it, as well as the use of calls and calendars. We can automate the onboarding of prospects and new leads. It is useful both for the sales channel and for communication with customers, making the process automatic. Review collected by and hosted on G2.com.

What do you dislike?

They have a rather slow and deficient customer service, we had a problem at the time of the initial configuration and we suffered a lot since the technical support solved the problem after two days, which shows us that the response process varies from 10 to 15% of effectiveness. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

This program is very good despite its flaws, it is perfect for small to medium sized organizations, although a solid communication capability between the team and the registered customers is necessary. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We were able to maintain customer management in the sales department efficiently through lucrative web projects shared by our company. We were also able to integrate some applications for customer movement through the channeling of relevant notifications that are essential for their use. Review collected by and hosted on G2.com.

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Managing Director
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

For our company, using Freshworks CRM was very convenient since it is focused on customers and the participation of them, which in turn gave us a point of view based on intelligent solutions planned and thought for customers.

It also allows me to attract potential clients, improving and expanding the traffic of our website. I am happy with the service and what it offers us. Review collected by and hosted on G2.com.

What do you dislike?

personally for all our workers there were no negative aspects, the implementation had a good reciprocity since it is designed for potential clients, which represents something profitable. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

For us, it was very pleasant to use this software since it promises migration support with respect to previous CRMs for which it is 100% recommended since it is easy to use, it is very competitive, that is, it is at the height of other recognized software Not to mention that the necessary information is always at hand.

It is important to note that the system can be connected with the marketing system and expand its scope, which is amazing for us, for this reason and others we recommend it to expand sales and users. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

With the use of this software our company had the opportunity to intrude on a wide range of potential clients that we could not access before, since they worked with indicators such as telephones, email, behavior monitoring that is also available not only in our area but also in areas such as Technology, Education, Real Estate, Hospitality, etc., Review collected by and hosted on G2.com.

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Information Technology Specialist
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

With Freshworks software we can manage our potential customers so that our sales team has a faster time to make their journey. It has helped us to quickly get hot potentials for our company. Review collected by and hosted on G2.com.

What do you dislike?

Unfortunately the platform does not have any tools for radial and territorial mapping which limits us a little when representing our projects on a large scale. Even so, we are happy to work with Freshworks. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Freshworks is recommended for small and large companies because thanks to its integrated marketing automation function we can increase the processes and actions of our strategies in order to reach the greatest number of people at the lowest possible cost. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

With the platform we can strengthen and ensure customer relationships and we can be present at all times as Freshworks allows us access from mobile devices at any time. It also helps us to keep the team organized with its task management tool. Review collected by and hosted on G2.com.

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Sales
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
Manager- Publisher Business Development
Computer Software
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I really like how Freshworks is combined with database administration and how the various aspects of the database are generally related. Fresh Sales offers an integrated bookmark, which is an effective tool that can be bookmarked and used as a way for customers to find it. Fresh products are very good at predicting an important event. By assigning scores to each potential customer how many times and how to contact them, I can see at a glance how hot or cold the sales leads are and where they are in the buying process. Review collected by and hosted on G2.com.

What do you dislike?

For the types of reports that can be run, I think Freshworks can use Five9 or Call Fire type courses. I hope that Freshworks will be more intuitive in some aspects of its graphical interface. I think that if the outgoing phone tool is a true predictive dialer and allows me to load a list of numbers and simply press a button to tell it to disappear, my work will be easier. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I think Freshworks is suitable for small, medium or large companies with remote agents. I don't think Freshworks is suitable for companies that have to make large external margins. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our company uses Freshworks as the single point of contact for the entire database of potential customers. We use it to store all customer and account information, and this is the tool we use for all calls generated by prospects. From the initial point of contact to the entire sales cycle, I can track leads and then, when they become customers, I can use Freshworks for all orders and account management. In addition to the mobile application on my mobile device, Freshworks should also be one of the most scalable and powerful sales tools I've used since Salesforce. Review collected by and hosted on G2.com.

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UC
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

It is very easy to customize the workspace so it works best to meet our needs. Review collected by and hosted on G2.com.

What do you dislike?

I don't like how the look and function changes frequently. I feel most the changes that are done should not force us to utilize the function. One time, without setting up the email function, I could see all email communications between my customer and others in my company. I could shut it off but had to spend hours deleting emails from my Customer account. Recently it stopped holding your current view unless you go into Filters and select to save the view. Forced changes like these are frustrating. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Be prepared for look and feel to change frequently. Support is helpful and quick to respond. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

How long deals sit with not movement and better allotment of resources per deals that are close to closing. Review collected by and hosted on G2.com.

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Associate Director, Finance (Cell and Gene / CAR-T / Kymriah)
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It has provided us with many functions and applications that do not require all applications to be purchased individually. At the end of the day we save a deal of time and resources with all options, including a conversion optimization and a different information sessions. Finally, the extension to Chrome is very useful. Review collected by and hosted on G2.com.

What do you dislike?

This type of program does not contain the best documentation available to us by Freshmarketer. In a small business, the price is exorbitantly expensive, but a large amount can indeed be achieved by all the knowledge it offers. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Freshmarketer had already kept our process flow clean because the software is quite user friendly and efficient with funneling tools. With insights we have gathered from A/B testing, we have about balanced the high license costs. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It allows you to send email marketing campaigns so you can complete all operations through one system. Separate prospects from customers to ensure you have a good channel. You can easily create and modify business view filters. The excellent prices in the payment model range from $12 to $80, and the services provided are sufficient to meet all requirements. Review collected by and hosted on G2.com.

What do you dislike?

Send any contacts that have sent their email address associated with the account to CRM. The email limit is very small, only 500 per user. This makes it difficult to hold large-scale events. Easily generate reports directly from sales channels in the view/filter. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Freshworks as a CRM system, with additional features such as email marketing and lead assessments, works well. We also use the call system at Freshworks; however, this is not the most cost-effective way to work. You will use Freshworks to increase sales, but you will not use Freshworks solely as an email system like a simple email chimp (you will not be more profitable until you increase your email quota). Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have two use cases for Freshworks: we use it as a simple CRM for the sales team to manage our customer relationships, and we also use the system as a way to retain users. Our managers, sales team, telemarketing and marketing use Freshworks every day. Review collected by and hosted on G2.com.

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Co-Founder
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

I love it's reminders for easier and prompt follow up. This provides best services to offer your clients and fulfill promises of calling them back. reporting dashboard looks quite okay and it's easy to use thus, not complicated. Review collected by and hosted on G2.com.

What do you dislike?

Their limited integration and online document storage should be expanded. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Freshworks will not disappoint you especially if your company involves sales. The platform makes work easier especially when generating leads. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We used it in sales campaigns and it really worked well. I would recommend it to anyone without doubt. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

From Freshmarketer you can import customer databases even if they have been created in Microsoft Excel or some other external service. It has its own section for noting dates and schedules, as well as a detailed system for creating tasks. Review collected by and hosted on G2.com.

What do you dislike?

Freshmarketer's basic plan does not have a console to cover multiple sales, which has pushed us to opt for the paid version, with which we can also use an unlimited number of tabs (this cannot be done in the free version of Freshmarketer). Review collected by and hosted on G2.com.

Recommendations to others considering the product:

The Freshmarketer platform performs very well in the cloud, and has a highly adapted approach to the online sales area, which makes it undoubtedly recommended to any agency that needs to cover its marketing without the need for facilities. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

From Freshmarketer it is easy to integrate with various eCommerce services from which you can track sales campaigns. Now it is possible to work with more dynamic analytics where I can manage tags, online surveys, and audience targeting. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

In Freshmarketer it is possible to get analytics of almost everything that happens at work. This includes sales elements, customer behaviors within the web page I work for, the conversion rate of customers from different dates, and much more. Review collected by and hosted on G2.com.

What do you dislike?

Freshmarketer does not facilitate the implementation of marketing strategies for social networks. By this I mean that, if it is totally possible to collect data from the networks, but it does not have functions to carry out studies on them correctly, so you must use other software for that and import the data into Freshmarketer. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

As the person in charge of the sales analytics of my company, it is important to carry out the most complete analysis of funnel and live heatmaps possible. The platform is highly recommended to fulfill these functions, and with the rest of those mentioned in this review. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Freshmarketer's responsive design means that we have no problems when working using it from cell phones or computers, which was not the case with the tool I used previously to detail and analyze sales results. It is a great relief to fix this issue. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

In Freshsales CRM ,It is Simple to handle and flexible to model both sales and business processes. You can create custom fields that will help you control the most important aspects of your business. Easy to use tool where all participants have their information and collaborate on their piece every day, having all the information in one place. Review collected by and hosted on G2.com.

What do you dislike?

What I like the least is that you cannot have an ID field for each opportunity, which makes you have to search your life a bit to be able to do it. In the end we did it with its powerful API. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would like to recommend Freshsales CRM to other Companies also. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

it is convenient to send a lot of letters using the samples, it is convenient that all contacts are saved and you can see the history. And convenient systematization of contacts and correspondence history Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Freshsales has programmed incredible functions and aspects with varied determinations, which access a complete use and at the same time take advantage of the users for their most outstanding needs, one of its most marked relevance, is its data management of the operations carried out, including that it provides information to strengthen the area in which it is currently working, as long as it has to do with the tools that the software covers in its entirety, to project a good work flow, once it is integrated into certain business servers. Review collected by and hosted on G2.com.

What do you dislike?

Due to its splendid line of functionalities with complete gestures to guarantee a job in its entirety, we can consider that the software is complex, both in its daily operations and its prevailing information on the proper use of the tools it has, in other words more Brief and direct, it should be noted and said that it maintains a small learning curve, although it is minimal, it can be somewhat confusing, especially for users who do not have basic knowledge. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Freshsales works successfully in its most splendid functionality, in large business areas, since it operates in a better way when these establishments have a high flow of customers on their platforms, which require certain adequate follow-ups to satisfy your needs and obviously those of your organization, above all to acquire data, to resolve future failures, including that if you maintain a high performance in your electronic sales in the same way, this software will propose you more success in these areas of commerce, which are one of the vital fields, for most of the companies. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use Freshsales for certain functions that are very useful to us, highlighting that both are fully customizable to our environment, and once it was implemented, it began to show very impressive characteristics that provided us with labor and economic benefits on a scale with business terms , is currently promoted as our main source of CRM, especially in the field of customer service to strengthen the answers and solutions, of the doubts and failures that appear strangely in the platform that we later acquire, for data management with certified experiences. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I like Freshsales as it is an organized way to maintain agreements and ease of use on a large scale, within this platform, including that it has good customer relationship management, which is one of the essential functionalities, taken in It is counted by many of the users who use this software, as they are centralized in this function since it is very useful to satisfy their controversial needs, mentioning that one of the best parts about the software, which I like the most, is its creation option of campaigns and send mass emails. Review collected by and hosted on G2.com.

What do you dislike?

It would be very useful and easy, that this software will show a better visualization of the email templates, especially for a more attractive gesture, since you need to use this option, without excluding that another function that has flaws and is great Relevance, and very notable, is that customer service representatives can be a bit difficult to understand, meaning that we will not be able to resolve our issues presented on the platform due to their readable inconsistency. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is ideal for organizations that want a web operator on their servers, to increase their sales, in a magnificent way, which is based on sending mass emails of each of the products that it has at its disposal for monetary entry operations, which, as a digital marketing method, is a feasible and necessary tool on a large scale, with business objectives and determinations, which will promote a very broad economic access in their establishments. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have used Freshsales as our most convenient cycle based on sales, including that it provides us with a generation of leads until the total closing of a negotiation with these individuals, which is important for economic businesses, in other words this software is used as our main basic CRM platform, to exercise new functionalities in relation to the subject, the world of income, through electronic operations for purchasing purposes. Review collected by and hosted on G2.com.

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UI
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The focus work operations of trade attention presentations established by freshworks, increase the capacity of delivery of trade resources financing, increase the work organizations, where a quality of page design, a complemented logo, significant varied colors are appreciated in its main platform, added to a great and ingenious interface and prepared for the coordinated relevance of content, the indications of effective negotiation offers, the integral value of intelligent consultation, opportunities of remote intuition of communications, application of potentialities of combination of sales forces, are managed with this program. Review collected by and hosted on G2.com.

What do you dislike?

Through the use of fresworks it has been identified that certain problems occur when launching campaigns, where their relationship of content operating with product information presents a deficiency of condition of customer acquisition, not meeting the routine controls necessary to enable a genuine input support, being diminished effective force of impulse purchases by the user, so its purpose of routine file sharing is inaccurate. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I recommend in all opportunities, the system that offers freshworks, since its level of personalized marketing attention intuits business management methods in real time, combination of advanced digital messaging, mobile location networks, scalability of data in the cloud, securing customer profiles, location of purchase values, network alignment measurements, obtaining impressive productions, proactive chat numbers and a help desk communication visualizing informative trends are treated with this responsible operator of corporate relationship tasks changes. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The tools presented by the freshworks system have been used to automate processes of intelligent financial approach, applied follow-ups of management of messaging, attention of audio formats, management of complete orientation of sales, balanced writing of analysis of integrated electronic forms of fulfillment of campaigns, edition of advertising projection mailings, support of automatic movements of marketing support, application of techniques of contact with the client, routing of applications of prioritized audio calls, are admitted within the uses credited to this support of corporate content of communications. Review collected by and hosted on G2.com.

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