Freshworks CRM Reviews & Product Details

Freshworks CRM is a system that we implement in the company in order to improve our sales. I love the system because the tools it offers us are extensive, allowing both marketing and secure sale to be carried out, this system is innovative because it uses artificial intelligence to perform its functions. and in order to attract potential customers and make specific, wide and safe sales we have not had any kind of inconvenience or problem regarding the operation of the service, it is for this reason that each of the tools have worked interactively and have allowed the sales and marketing area expand traffic and make much more targeted sales. Review collected by and hosted on G2.com.

We have not had any kind of inconvenience regarding the operation of the service we have seen that the system has been very extensive in attracting new customers and the quality of operation is incredible the tools are intuitive so it is easy to understand without the need for any external help which makes the execution of the program very simple for this reason, we have not noticed any flaws and also its tools are improving better and better. Review collected by and hosted on G2.com.

Freshsales is a system more than a CRM becomes important or necessary, sales are concrete, guaranteed, it allows us to provide technical support to customers which we are selling so that everything is much more personal and in this way specify correctly, In addition, it broadens the search for clients with marketing, expanding the advertisements, it can be said that it is a very powerful and interesting software and they work perfectly, granting an exponential reach and new clients. Review collected by and hosted on G2.com.

I have no negative point about the software, it seems to me that it is very complete, however they can add features such as a chat service so that the support is directly with a robot system, in this way it is easier to make filters for sales, either also conference or 'audio to be able to communicate with customers more precisely and can resolve doubts before acquiring any type of service, although the service works well, this can expand the system. Review collected by and hosted on G2.com.

It is a good tool for the analysis of digital marketing strategies since it has a wide variety of functionalities that can be used to measure their effectiveness, from A / B unit tests, heat maps, optimization and tools to many other functions that will ultimately be very useful to us, it also has a fairly neat interface, which allows me to use the system without any inconvenience, also allows me to use the program from the chrome extension, so You do not need to download any additional software to be able to use the system. Review collected by and hosted on G2.com.

Basically my biggest complaint is that it is very expensive for companies that are starting, it also presents many errors that should be corrected to really get the most out of this tool Review collected by and hosted on G2.com.

From the beginning we quickly adapt to its functionality as its interface is intuitive, it contributes to keep work fluid and organized. The free version is as complete as you pay, depending on how you use it, one or the other.

The tools that they offer us are wide and although they can be complicated, the support is always attentive to offer us the greatest and wide attention to help the use. Review collected by and hosted on G2.com.

Its cost could be a problem compared to other platforms, the free version is basic, it does not have as many tools, they practically force you to pay to get better features.

Memberships can improve so that small companies can purchase this great service. Review collected by and hosted on G2.com.

What undoubtedly Freashsales does best and what I like about this software is that it is a very user-friendly software, it does not require a technician to use the tools. A great help for someone who manages or manages a lot of customer information and details. It is well designed and provides tools for tracking. They greatly facilitate the work and increase the performance of the work team in a very short time Review collected by and hosted on G2.com.

Freshsales is very good software and there are few details that can cause discomfort or affect the user experience, one of them would be that, at certain times, when we open this tool on my Android device, it takes a long time to open it. This can easily be solved with an update, I think that they should spend more time developing the app for Android. Review collected by and hosted on G2.com.

The software has great potential as it helps reduce the workload of your company's sales agents and is one of the great advantages it has while raising the productivity of your business and closing a much larger deal. The sales agent has a very complete view of the entire flow of information that the application handles, and along with features such as drag and drop can perform tasks more dynamically and easily such as assigning scheduled tasks to specific contacts. Review collected by and hosted on G2.com.

At the moment you want to analyze all the data you've collected this can become overwhelming as it can grow rapidly so it's very important that the team that works freshsales knows exactly what you are looking for and what the points of interest are both for them as for the potential customer and thus have a clear idea of what and how to interpret the data they have. It can be seen when using the mobile application that it falls very short in functions so it does not make it very useful to use and take advantage of it from a mobile device Review collected by and hosted on G2.com.

The best thing about Freshsales is all the utility that it offers us accompanied by a quite pleasant and simple interface so that the user can learn to use it in the shortest possible time, it is very easy to program the emails that we want in order to keep the customer constantly informed to our product and thus retain them so that they become recurring client, there are few tools that allow us to do that. Review collected by and hosted on G2.com.

I consider that it is an excellent software, however it is very poorly optimized for mobile devices, since it is often used the desktop version. Android app freezes a lot, this undoubtedly ruins a good experience that can get to have the user on the platform, and prevent them from taking advantage of all the benefits that this platform can give us. Review collected by and hosted on G2.com.

Email integration - easy to add all emails to contacts or leads.

Sales Campaigns - fairly easy to create these

It is easy to convert a lead to a contact. Looking at pipelines is intuitive and you can easily edit each Deal right from the Pipeline screen Review collected by and hosted on G2.com.

Import is not easy (contact import for example)

Reports section is not as robust as it should be

Filter is not intuitive Review collected by and hosted on G2.com.

I like that the interface is easy to use and understand. It makes sense immediately after logging in and is very intuitive. I also like that there is a phone system and that it integrates all your call and email information automatically into the CRM. Review collected by and hosted on G2.com.

The font is a little hard to read and is especially small, making it a bit difficult to be able to see things. Sometimes we have forgotten to save notes in records because the letters are so small. I also don't like that it creates leads automatically from emails because it creates a lot of incorrect leads. Review collected by and hosted on G2.com.

Freshsales CRM is a very reliable and professional application, as a seller, it is very useful to have a CRM platform that makes my life easier with the clients; it organizes in an exact way in “Excel” documents all the data of my clients. It has a clean and very intuitive interface, very necessary for people who are not familiar with this type of applications. Freshsales has a wonderful support team; every problem that comes to me tries to solve it as quickly as possible to improve the user experience. Review collected by and hosted on G2.com.

The app is not the only one they offer on the market, but to be honest, I am very pleased with the service they give me. Freshsales CRM is a good combination of utility, reliability and simplicity, with this, we can have a very fast advance in sales with our clients. It has functions and features that can be a bit difficult to understand at first, but thanks to its intuitive interface, in a few minutes we can use it as an expert. Review collected by and hosted on G2.com.

I am delighted with Freshsales because it is an excellent performance CRM platform; it has so many good things that it is very difficult for me to list them all. It is simple to use in the beginning, thanks to its clean and intuitive interface we can use it in moments. It has menus that are easy to use and understand, intelligently divides the most potential customers, as well as customizable offers. Sort very quickly excel files to all the information of my clients. I am totally in love; I improve my sales and productivity a lot. Review collected by and hosted on G2.com.

To this day, I can not say certainly negative things of Freshsales CRM, I have had many pleasant experiences, either with support or with the platform itself, it works very well. It is obvious that currently, this is not a platform that revolutionizes the market; it has nothing new to offer. The only point I do not like so much is its simplicity, I have tried other similar applications and they offer more things, but if you are looking for a job, simple, direct and tidy, this is the best option. Review collected by and hosted on G2.com.

FreshCRM is highly flexible and customizable. Review collected by and hosted on G2.com.

Longer setup time. The guide videos are old Review collected by and hosted on G2.com.

improve customer relationship, integrate Gmail functions. In addition, it is an excellent option since it does not need much configuration and has very good security.

The monthly cost of the license is quite affordable and there is not much difference between the prices of the planes. Review collected by and hosted on G2.com.

The start plan is not very useful when compared to the Pro, especially taking into account the price difference, it is not much Review collected by and hosted on G2.com.

It is quite potential software and with great capacity that allows you to manage and meet potential customers, thus achieving a greater scope of knowledge, which greatly improves the knowledge and sale process. Review collected by and hosted on G2.com.

its cost is a little high taking into account the functions it provides, but that would be the only drawback of the rest it works in a very useful and practical way. Review collected by and hosted on G2.com.

This tool is great for every marketing specialist to use, as it allows you to get full information about the company's potential customers, the software is very easy to use, which is a great thing to allow people to get the most out of it. With this service you can provide customers a completely personalized attention so they can get a very good experience, the platform has special features that allows you to measure the score of each customer, channel sales, reports with amazing accuracy, is available for mobile phones, I sincerely dare to define this service as extremely agile because it allows people to achieve a lot of objectives. Review collected by and hosted on G2.com.

Its analysis function works very slowly when processing large amounts of data and often this causes great loss of time for users who use the software, I would like to see improvements in the future to avoid having problems with this function. Among other things, I can say that this service is very good and this is the only weakness I have managed to observe so far. Review collected by and hosted on G2.com.

interface is awesome. everything makes sense with one glance and coming in with no experience you can visualize how the crm works and the pipeline flow. very easy to make calls right from the CRM itself and you can enter notes while you are making the call. email integration with gmail is awesome, you can send and receive emails right from the CRM. Review collected by and hosted on G2.com.

a bit difficult to set up and customize. customization options are there, but it takes a bit to work everything out and customize it exactly as you need. Review collected by and hosted on G2.com.

Freshsales is a lighweight and easy to use solution for a CRM. If you want to get things up and running pretty easy, this is a great option. When looking to set up a CRM we needed a solution that could be implemented as quickly as possible, and this is why we ended up deciding on this option for a CRM. Customization options are helpful and useful. Review collected by and hosted on G2.com.

free plan does not have a lot of options so you likely need paid plan to be able to do anything useful with the software, but they do offer a free trial. Review collected by and hosted on G2.com.

Simple setup and price on the lower side

Free version called sprout for less usage

Easy to use Ab testing and heatmap tool for analysis of webpages

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The heatmap tool is not very intuitive to use

Limited options in A/B testing tool if making complex changes apart from call to action/simple copy changes Review collected by and hosted on G2.com.

The program has a very well-developed interface. You have many functions, but they are not located on one screen. Therefore, I was able to quickly customize the application to my needs. The price is quite affordable, even for Ukraine. Review collected by and hosted on G2.com.

Why did your sales office from Russia contact me? Have you decided that it is a good idea to send the Ukrainian client to a Russian office? Do you send clients from Palestine to the Israeli office? Or maybe customers from Croatia are discussing an office in Serbia (the former Yugoslavia).

I was very upset when they called me from Russia. My friend was killed in the war with the Russian separatists in the Donbas. And now I need to communicate with an office in Russia? Or maybe you think that Ukraine is part of Russia? Your service policy needs to be changed. Russia is under sanctions. How do you work with them? Review collected by and hosted on G2.com.

Great pricing point and affordable to small start-up. Very user-friendly and easy to learn. I'm able to achieve most automation tasks like creating a email journey and also creating different lists within the journey.Setting up heatmaps, session recordings and all of these features includes a detail reports that gives you great insights and help you make data-driven decisions. Review collected by and hosted on G2.com.

Their customer support can be slow. And since they're just starting some of the integration with freshsales are still work in progress. Things like being able to import and export certain contacts are not available ATM. Review collected by and hosted on G2.com.

I think the flexibility of finding any field of a lead or contact, schedule emailing, different products at one place, which saves lot of time. Review collected by and hosted on G2.com.

I think the email templates should not replace current subject line or content in the email chain. Review collected by and hosted on G2.com.