Freshworks CRM Reviews & Product Details

Freshworks CRM Overview

What is Freshworks CRM?

Built on the next-generation customer engagement platform, Freshworks CRM helps break internal silos and deliver personalized experiences across marketing and sales. The AI-powered CRM enables sales and marketing professionals to better understand customers with the right customer insights at the right time across each touchpoint. The CRM includes salesforce automation, marketing automation, chat, and telephony all in one solution. Freshworks CRM Sales Cloud is a complete end-to-end solution for sales teams to— attract quality leads, engage in contextual conversations, drive deals with AI-powered insights, and nurture customer relationships. With built-in email, phone, chat, and telephony, the Sales Cloud empowers sales teams with more time for selling by automating the sales process and increases efficiency and productivity in their daily activities. With Freddy AI, salespeople can get insights into the best deals to go after and what actions to take and predict revenue with sales forecasting. Businesses can take the next step forward towards powerful pipeline management with Freshworks CRM Sales Cloud. Freshworks CRM Marketing Cloud helps marketing teams deliver more personalized customer experiences at every touchpoint across their lifecycle. Get insights into your audience’s behavior and engagement to create unique buyer experiences. You can automate conversations with website visitors using AI chatbots, segment contacts into lists, create targeted personalized email campaigns, automate your journeys, and nurture customers to keep coming back. With powerful campaigns analytics in Marketing Cloud, you can glean information on opens, clicks, and responses, to improve engagement and generate quality leads for sales teams. If you need to build a better partnership between marketing and sales, Freshworks CRM Customer-for-Life Cloud provides an all-in-one solution. It brings salesforce automation, marketing automation, chat, and telephony together so that you can organize customer information and engagement in one central location. Marketing teams get a better understanding of who they are marketing to, and sales teams know who they’re selling to.

Freshworks CRM Details
Languages Supported
Arabic, Catalan, Czech, Danish, German, English, Estonian, Finnish, French, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)
Product Description

Freshsales is a sales CRM built to help you stop juggling between multiple tools. It’s ideal for small businesses and refreshing for enterprises.


Seller Details
Seller
Freshworks
Company Website
Phone
+1 (866) 832-3090
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
9,583 Twitter followers
LinkedIn® Page
www.linkedin.com
3,830 employees on LinkedIn®

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Freshworks CRM Reviews

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UO
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

cheap compared to other CRM options while still have tons of features. Almost only CRM with an option for allowing calling and a dialer within the appllication itself. great because you do not need multiple softwares. easy to use and figure out. great interface. Review collected by and hosted on G2.com.

What do you dislike?

pricing is a bit expensive but not compared to other options like zoho or salesforce. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

great CRM compared to other options and has tons of features. great for smaller businesses. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

keeping track of sales pipelines, managing current partners, and Review collected by and hosted on G2.com.

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Enterprise Account Executive
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Ease of use, speed, integration with GetAccept, Tasks, Reports. Bulk email and email tracking, workflows.

Most importantly the ability to see all Freshdesk support tickets at the contact, account and deal level.

The mobile app is amazing, I use it a lot to update my notes, make calls on the fly. Review collected by and hosted on G2.com.

What do you dislike?

Finding duplicates works/searches based on the name and not the email domain. This is something which can be improved. Email sync with Gmail breaks some times and I have to connect it again. This could be because of a lot outbound we're doing and email bounce rate might be the reason. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Sales effectiveness right from the top when a visitor is on our website to a lead > opportunity > customer. Review collected by and hosted on G2.com.

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Open Discussions in Freshworks CRM
is an excellent work tool to manage and execute different projects.
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

I like that it gives you the possibility of managing and integrating different customizations, which gives you the option of maintaining multiple tracking ports to maintain the process with customers in a stable and organized way. Review collected by and hosted on G2.com.

What do you dislike?

Some of the functions offered can be a bit overwhelming and complex to manage, which can turn the handling of the tool into something tedious to handle Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It is a very practical and useful tool to manage the process that includes the management of customer data, improving communication and simplifying this process Review collected by and hosted on G2.com.

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GE
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Freshsales provides pretty good customization but honestly it needs a lot of work Review collected by and hosted on G2.com.

What do you dislike?

Constantly buggy, lack of customization options, bad customer support, unfortunately there are very little automations as well Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Not too many Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Using this as our current CRM to manage new and existing business. We are currently using this in order to keep track of our vendors and possible sales Review collected by and hosted on G2.com.

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UC
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Freshmarketer has great heatmaps as well as a/b testing without any coding required. Using session replay, you can see what users do on your website to identify problem areas. The simple funnel tool is a good addition. Review collected by and hosted on G2.com.

What do you dislike?

It's a mish-mash of features, many of which we don't use like split URL testing, polls, and forms. It'd be good to see more intelligence added, e.g. pointing out certain buttons etc. that see a spike in clicks. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Freshmarketer helps us see how users interact with our marketing website, and helps us optimize it to make the user's journey more streamlined to convert more users. Review collected by and hosted on G2.com.

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UI
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Campaigns are good, the deals view is very useful. Review collected by and hosted on G2.com.

What do you dislike?

Chrome extension is often very glitchy - no way to automatically add new leads to FreshSales from emails. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Keeping track of leads and deals, and useful for projection of revenue. Review collected by and hosted on G2.com.

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AM
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I feel like Freshsales had the potential to blow Pipedrive out of the water. It's very user friendly and offers additional features that Pipedrive is lacking.

I love that they have a page dedicated to collecting user requests and mapping out when they expect to deploy new features. When I'd last tested this platform, they had a lot of great features in the works. Review collected by and hosted on G2.com.

What do you dislike?

When we tested this platform when we were looking to switch CRMs, it lacked a few features that we needed. We really needed a CRM that would allow us to utilize multiple pipelines to track our deals, and, at the time, Freshsales did not offer that feature.

They were also very slow to respond when I contacted them with questions. A more developed customer service center would go a long way. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

This is a CRM that is definitely worth testing. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We tested this to see if it could replace our current CRM, which lacked some features that the company needed. We, unfortunately, did not move forward with Freshsales because it was lacking some of the key features we use on a daily basis. They have a lot in their pipeline, and I hope to test their product again in the future. Review collected by and hosted on G2.com.

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UL
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Easy data uploads and mapping with the ability to do basic automated email campaigns for leads and accounts. Review collected by and hosted on G2.com.

What do you dislike?

Glitchy tracking and poor reporting capabilities. As teams scale and activity and data is segmented, more in-depth reporting and tracking is needed. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Eliminating the need for an early demand-gen head-count. Review collected by and hosted on G2.com.

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Freshworks CRM