Freshworks CRM Reviews & Product Details

Freshworks CRM Overview

What is Freshworks CRM?

Built on the next-generation customer engagement platform, Freshworks CRM helps break internal silos and deliver personalized experiences across marketing and sales. The AI-powered CRM enables sales and marketing professionals to better understand customers with the right customer insights at the right time across each touchpoint. The CRM includes salesforce automation, marketing automation, chat, and telephony all in one solution. Freshworks CRM Sales Cloud is a complete end-to-end solution for sales teams to— attract quality leads, engage in contextual conversations, drive deals with AI-powered insights, and nurture customer relationships. With built-in email, phone, chat, and telephony, the Sales Cloud empowers sales teams with more time for selling by automating the sales process and increases efficiency and productivity in their daily activities. With Freddy AI, salespeople can get insights into the best deals to go after and what actions to take and predict revenue with sales forecasting. Businesses can take the next step forward towards powerful pipeline management with Freshworks CRM Sales Cloud. Freshworks CRM Marketing Cloud helps marketing teams deliver more personalized customer experiences at every touchpoint across their lifecycle. Get insights into your audience’s behavior and engagement to create unique buyer experiences. You can automate conversations with website visitors using AI chatbots, segment contacts into lists, create targeted personalized email campaigns, automate your journeys, and nurture customers to keep coming back. With powerful campaigns analytics in Marketing Cloud, you can glean information on opens, clicks, and responses, to improve engagement and generate quality leads for sales teams. If you need to build a better partnership between marketing and sales, Freshworks CRM Customer-for-Life Cloud provides an all-in-one solution. It brings salesforce automation, marketing automation, chat, and telephony together so that you can organize customer information and engagement in one central location. Marketing teams get a better understanding of who they are marketing to, and sales teams know who they’re selling to.

Freshworks CRM Details
Website
Discussions
Freshworks CRM Community
Languages Supported
Arabic, Catalan, Czech, Danish, German, English, Estonian, Finnish, French, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)
Product Description

Freshsales is a sales CRM built to help you stop juggling between multiple tools. It’s ideal for small businesses and refreshing for enterprises.

Seller Details
Seller
Freshworks
Company Website
Phone
+1 (866) 832-3090
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
9,535 Twitter followers
LinkedIn® Page
www.linkedin.com
3,830 employees on LinkedIn®
Kaitlyn B.
KB
Overview Provided by:
Kaitlyn Bate
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Freshworks CRM Videos

Your sales team doesn’t need a CRM and 5 other tools to drive sales. The video gives you a sneak peek on Freshsales and its functionality.

Freshworks CRM Screenshots

Freshworks CRM Demo - Activities Dashboard
Freshworks CRM Demo - Contacts List
Freshworks CRM Demo - Admin Settings Dashboard
Freshworks CRM Demo - Built-in Phone Dialer
Freshworks CRM Demo - Deals Page
Freshworks CRM Demo - Sales Forecast

Freshworks CRM Downloads

Download
CRM for small business: Why Planned Marketing switched from Insightly to Freshsales
Download
How CovalentCareers increased revenue by 100%
Download
How the HiveXchange achieved a 20% month-over-month growth rate with Freshsales
Download
How an AI-based deep learning startup used Freshsales to achieve 10x sales pipeline visibility, gain traction and drive business growth
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Freshworks CRM Reviews

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RM
Owner
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The crm has full features at a reasonable cost (but you get what you pay for) Review collected by and hosted on G2.com.

What do you dislike?

Less intuitive than I would like. More importantly, I have never seen a poorer customer service experience than this. Tech support. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Consider others. I must again start my search. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Basic CRM, so it solves the organization issue. Haven't seen the benefits promised because of the lack of support. Review collected by and hosted on G2.com.

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AE
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

the UI looks good and neat reports, user level control is good Review collected by and hosted on G2.com.

What do you dislike?

If you want to use it with manager and execs on the same platform, the execs will be able to see all the emails of managers on team inbox, which is really bad we realised it after using this for 6 months, ever since then we are asking them to resolve the same bit it has been 4 months and they are still not able to solve it. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Please check with the email feature as a manager you don't want all the team to see what emails you send to their colleagues or outside world.

Also there's no provision like deal rotting in pipedrive CRM, you will never know when your sales team is on low productivity, even though it generates reports automatically, you cane make sense out of them for real business even though they look fancy. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

captures lead data from website form, lets you use territory access and auto lead assignment works well with that. Review collected by and hosted on G2.com.

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Open Discussions in Freshworks CRM
Z C.
ZC
Managing bounced emails
CommentComment
VIGIL V.
VV
Manager, Inbound Marketing and Sales ( India and International Expansion)
Internet
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

One of the best things about Freshsales is its deals page, this gives us a birds-eye view of the entire sales pipeline for the month.

And for salespeople it became easier to prioritize and segregate deals based on their usecase and probability of closure.

Another thing we liked was the ability to autoasign / distribute leads to all the sales people available. That saved a lot of development time which we would have wasted.

The integration with Freshcall made it possible to track all sales calls , which was essential for us since our entire team is inside sales and conversation over a call needs to have certain quality standards. The integration allowed us to associate each call to a deal/contact based on their phone number. Which made it easier for our quality to check the same. Review collected by and hosted on G2.com.

What do you dislike?

Report quite simply is stupid, I can download excel sheets and some graphs but most of doesn't give me any insights.

There are semantics like account, lead, deal, contact in the CRM. It is rather confusing and rarely serves any purpose

Unable to filter Deals in the pipeline view beats the entire purpose of a pipeline view Review collected by and hosted on G2.com.

Recommendations to others considering the product:

wait for it to evolve another 6 months should be good, Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have been using Freshsales for sales and lead tracking, especially for our inside sales team. Another thing we wanted was detailed analysis and reporting which Freshsales lacks.

From benefits point of view, it was easier to track our sales lifecycle. We have been able to fathom the resources required for our sales volumes and adjust the manpower and shifts accordingly Review collected by and hosted on G2.com.

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MD
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

There seem to have been a lot of improvements to Freshsales recently - it gives a good overview of your sales pipeline and notifies you when actions are required for leads. Logging of interactions is also good. Review collected by and hosted on G2.com.

What do you dislike?

UI is not user friendly

System can be very slow at times

Import of data is not accurate even when using recommended structure of data Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Managing leads through the sales process - it allowed us to gain a greater insight into how our leads are being managed through the process. Review collected by and hosted on G2.com.

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Freshworks CRM Pricing

Sprout
$0
per user per month
Growth
$29
per user per month
See all 4 Freshworks CRM pricing levels

Freshworks CRM Features

Highest-Rated Features
  • Contact & Account Management
    • 3% above average
  • Performance and Reliability - CRM
    • 4% above average
  • Lead Management
    • 4% above average
Lowest-Rated Features
  • Sandbox / Test Environments - CRM
    • 2% above average
  • Breadth of Partner Applications - CRM
    • 5% above average
  • Output Document Generation - CRM
    • 2% above average
Access Grid® Report
Data from Grid® Report for CRM | Winter 2021
Top Industries Represented
Information Technology and Services
134
Computer Software
105
Marketing and Advertising
68
Internet
41
Financial Services
31
Other
834
Data from Grid® Report for CRM | Winter 2021

Freshworks CRM User Ratings

9.1
Ease of Use
CRM Average: 8.7
9.0
Quality of Support
CRM Average: 8.7
8.9
Ease of Setup
CRM Average: 8.3
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Freshworks CRM Categories on G2

CRM Software
Sales Engagement Software
Email Tracking Software
Sales Analytics Software
Outbound Call Tracking Software

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Freshworks CRM
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