--- title: Freshstatus by Freshworks Reviews meta_title: 'Freshstatus by Freshworks Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 370 reviews by the users' company size, role or industry to find out how Freshstatus by Freshworks works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 370 scale: '5' date_modified: '2026-08-04' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Freshstatus by Freshworks Reviews **Vendor:** Freshworks **Category:** [IT Alerting Software](https://www.g2.com/categories/it-alerting) **Average Rating:** 4.5/5.0 **Total Reviews:** 370 ## About Freshstatus by Freshworks Freshstatus is a Status Page and an Incident Communication Software. Create a hosted and branded status page in just one-click. Manage Incidents and communicate status updates in realtime with your teams and customers. New features in Freshstatus 3.0 include: 1. Authenticate users with SSO/SAML : Setup SSO for your team so they can access their Private status page with their company credentials. 2. API for CRUD Incident and Scheduled Maintenance, Incident updates. 3. Quick Service Status Change: Change service status without creating an Incident or Scheduled Maintenance. 4. Customise your Email Alerts: On popular demand, now you can customize the “from” & “reply-to” email addresses and DKIM settings. You can also change the look & feel of these emails along with its content. 5. Subscriber Alerts with RSS/ATOM - Get update notifications as RSS/ATOM feed. 6. Webhook Integrations - Subscribers can set up their own Webhook integrations to connect with any channel they like and receive regular updates. 7. Follow an Incident: Your end users have the option to follow a particular Incident or Scheduled Maintenance of the service that affects them the most. 8. Dynamic Date and Time : Status page will now show Date and Time based on the user’s Browser settings. Freshstatus allows you to setup unlimited services, Incidents and Maintenance updates and lets you have up to 250 subscribers, 5 users & unlimited internal team members. ## Freshstatus by Freshworks Reviews ### 1. Great for a simple, clear status page. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2022 **What do you like best about Freshstatus by Freshworks?** Simple to set up with all the white-labelling you need. **What do you dislike about Freshstatus by Freshworks?** No built-in integrations with 3rd-party services (to pull in status from those services automatically). **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Providing service status to clients. ### 2. easy going **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2022 **What do you like best about Freshstatus by Freshworks?** It's a simple and easy portal where you can inform all your users about different situations that could affect to their experience, aiding this to make it better. **What do you dislike about Freshstatus by Freshworks?** I believe in general it's great! Couldn't find anything wrong. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Informing users about the network status avoiding users to leave by mistake due to not be update about the situation ongoing. ### 3. Great Product for Webiste Status **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2021 **What do you like best about Freshstatus by Freshworks?** The most helpful thing about Freshstatus is seeing what is going on in real-time when you integrate with Freshping. It's really quick and easy to set up Freshstatus. As a small site, we want to focus on the development of our site, not spending hours setting up additional service, so the speed at which we could get Freshworks up and published was a great benefit to us. It's great for our users as it's effortless for them to see the website's status, no matter if they're on mobile or PC. **What do you dislike about Freshstatus by Freshworks?** I don't like how you need to make an incident to change a service status but it's not a huge deal **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** I used to have no status page and whenever something went down it was hard to alert our customers but now it's easy all we need to do is just make an incident and then our customers can see it right on our status page and can even get email alerts. The benefit I realized is that I can communicate to my customers without needing to do extra things. ### 4. The best free status page you could try any time **Rating:** 5.0/5.0 stars **Reviewed by:** Nguyen G. | Freelancer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2021 **What do you like best about Freshstatus by Freshworks?** It's free and a lot of features you couldn't find any where else: - Free custom domain. - Free unlimited subscribers. **What do you dislike about Freshstatus by Freshworks?** Limited functions and customization. At least, they should allow to use https://. **Recommendations to others considering Freshstatus by Freshworks:** It's free and a lot of features. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** I'm new to Freshstatus and at the momment. I got no problem. ### 5. Simple and Effective **Rating:** 5.0/5.0 stars **Reviewed by:** Eric R. | Director of Technology Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2022 **What do you like best about Freshstatus by Freshworks?** Everything you need in a status page without a high cost or complicated setup. **What do you dislike about Freshstatus by Freshworks?** There is nothing that I dislike at the moment. The platform is super well thought out and gives me the features and control I need. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** We need a status page for our SaaS platform to communicate availability and performance issues with our user base effectively. ### 6. Great tool for incident communication **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Public Safety | Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2021 **What do you like best about Freshstatus by Freshworks?** It's very easy to set up and configure. What I love is that it's possible to change the status of a service without having to create an incident for it; this comes in handy for quick server restarts at 3 am without wanting to cause too much noise. The design is very user-friendly. **What do you dislike about Freshstatus by Freshworks?** A few features are missing. For example, the SSO authentication for the public status page is great, but users that try to log in have to have a subscriber account, or else the authentication fails. Unfortunately, not all users register an account in advance. This makes the SSO feature pretty much useless for us. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** We use Freshstatus to communicate outages and maintenances to our internal employees. Since we started using Freshstatus, our helpdesk calls during outages decreased significantly. ### 7. Easy to setup and use **Rating:** 5.0/5.0 stars **Reviewed by:** Romano L. | Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2021 **What do you like best about Freshstatus by Freshworks?** Freshstatus provides an almost instant setup and linking to the subdomain. The UI is intuitive and easy to use. It integrated well with our current tools and was the best status page service we have used so far. **What do you dislike about Freshstatus by Freshworks?** I can't find anything wrong with Freshstatus - everything works as it should. However, they do not provide SSL certificates for subdomains just yet. It would be nice to see this resolved. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Freshstatus allows us to communicate transparently with our clients in an easy way. It's also allowing us to be more productive since we can spend more time. ### 8. Great status pages! **Rating:** 5.0/5.0 stars **Reviewed by:** David W. | MD, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2021 **What do you like best about Freshstatus by Freshworks?** The status page setup is so easy and quick. Just a few minutes and it's all up and running. **What do you dislike about Freshstatus by Freshworks?** Not having an SSL for the page is disappointing and a complicated way to try to sort it. **Recommendations to others considering Freshstatus by Freshworks:** If you use this for maintenance, it doesnt come with an option to spread your maintenance over the same hours on different days. I.e. monday, tuesday, wednesday & thursday at 1pm. You need to clone each one and set the dates. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Able to let customers know without having to pick up the phone when there are issues. Meaning we can use more resources on fixing the problem than communicating. ### 9. A really profesional status management platform **Rating:** 4.5/5.0 stars **Reviewed by:** Miguel Angel F. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2022 **What do you like best about Freshstatus by Freshworks?** The use of different agents and roles to manage the incidents and problems. A dedicated status page with contextual details. Also, the ability to insert widgets in your main website. **What do you dislike about Freshstatus by Freshworks?** The free level is the best part, but more information about what is included on every level and the pricing model. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Notify and show the reliability of our platform and communicate with our customers and providers. ### 10. Simple way to keep employees informed of service status **Rating:** 4.5/5.0 stars **Reviewed by:** Tim J. | Operations Manager - ICLT Integrations, Enterprise (> 1000 emp.) **Reviewed Date:** August 22, 2021 **What do you like best about Freshstatus by Freshworks?** It is very easy to update service statuses by creating and updating incidents. **What do you dislike about Freshstatus by Freshworks?** You can have a public or a private status page, but not both. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Freshstatus helps us to keep our staff informed when there is a known outage or service degradation. ### 11. Great service and does exactly what we need **Rating:** 5.0/5.0 stars **Reviewed by:** Danny R. | Technology & Product Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2022 **What do you like best about Freshstatus by Freshworks?** Looking to share statuses of all services with all of our employees and freshstatus does exactly that. Free plan is pretty great too. Did not compare to other services as this has everything we needed **What do you dislike about Freshstatus by Freshworks?** Has exactly what I needed. Nothing to dislike. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** There are no issues with freshstatus ### 12. Really easy to use and robust status reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Euan C. | CEO and Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2021 **What do you like best about Freshstatus by Freshworks?** Really easy and intuitive to use. But also packed with features if you wish to dig a little deeper. I am a really big fan of the way they allow you to nest services within other services and then they all expand out when needed. **What do you dislike about Freshstatus by Freshworks?** The interface use to be quite complex, but that was over 12 months ago. Now it has really improved and I enjoy using it. Ideally they would add more integrations but I can see that they are working on it. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** We can easily and quickly show our new and existing customers how robust and reliable our video interview platform Willo really is. I also direct our team to the page for internal status updates. ### 13. Great Design **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2022 **What do you like best about Freshstatus by Freshworks?** What we like the most about Freshstatus, compared to Statuspage is the design and the ease of use in the console. **What do you dislike about Freshstatus by Freshworks?** There is not a whole lot that I dislike, but it would be nice if changes are saved automatically after updating them. I did have to re-create some services because you have to click save every time. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** I have not experienced any big issues with Freshstatus. A big benefit of Freshstatus is when creating an incident you have more options about the issue. ### 14. You don't need all those other status pages. **Rating:** 4.5/5.0 stars **Reviewed by:** Mike S. | Senior Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2021 **What do you like best about Freshstatus by Freshworks?** FreshStatus is SUPER simple to set up. The status page is clean and customisable and gives us exactly what we need. The UI is well designed, and the platform integrates with the other FreshWorks packages. Best of all, it's FREE in an already crowded space of competitors who all charge. **What do you dislike about Freshstatus by Freshworks?** SSL on a custom domain is not currently available. That is part of the paid-for plan, but that plan is also not available yet. It's not a deal-breaker as the `freshstatus.io` subdomain is customisable. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** We struggled to communicate system alerts and maintenance windows to our customers, and this platform solves that superbly. It will also allow us to reduce support ticket numbers as customers can now check the status of our platform themselves before asking whether a function is out of action or maintenance is underway. ### 15. Great features for free (or just a little!) **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony P. | C, Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2021 **What do you like best about Freshstatus by Freshworks?** I am so happy with Freshstatus. After viewing platforms like Atlassian's Status Page where you are charged an arm and leg, it is refreshing to see a simple straightforward way to alert our clients of downtime, maintenance or important updates. I recommend Freshstatus to all! **What do you dislike about Freshstatus by Freshworks?** I'd like to see some automation (being able to ping internal APIs to automate downtime reporting) **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** We previously used our website that is on the same infrastructure as our clients. This caused issues when our infrastructure had downtime because our website was affected as well. Having a third party status page for our partners to be able to see during incidents is key! ### 16. Great Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Civic & Social Organization | Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2021 **What do you like best about Freshstatus by Freshworks?** Ideal for communication of IT Issues to all users. We can easily manage alerts for any incidents and upcoming maintenance, so users are up to date with any ongoing IT-related issues. **What do you dislike about Freshstatus by Freshworks?** After using the service for some time, we have not been able to find anything we dislike bout the product. We will continue to use the product as part of our ongoing IT communication strategy. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Not found any problems with the service. The benefits are being able to communicate to all users easily via the status page or email notifcations. Being able to manage and import users in bulk has been ver helpful also. ### 17. Helps us being transparent in System Status with the Users **Rating:** 4.5/5.0 stars **Reviewed by:** Nibinesh S. | IT Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2021 **What do you like best about Freshstatus by Freshworks?** Freshstatus helps us to win the trust of the customers by showing various service statuses on the status page. We can notify customers about the potential system outage and let them subscribe to receive a status notification. **What do you dislike about Freshstatus by Freshworks?** It has all the core features of the Atlassian Status Page and even got the pricing right. Yet still, there's room for improvements! I hope their tools like freshping and other apps are tightly integrated in the days to come. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** We got our status page up and running in no time with Fresh Status. Simple UI lets us understand the various functions of the application rapidly. Customers got informed of any system outages. ### 18. Easy to use, setup, and integrate, in 30 mins status page up monitoring our site **Rating:** 5.0/5.0 stars **Reviewed by:** Paul S. | CEO & Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2021 **What do you like best about Freshstatus by Freshworks?** Easy of use, setup, & integration, connect with FreshPing integrates with Twitter to keep your client base in the loop. **What do you dislike about Freshstatus by Freshworks?** I dislike that I did not know about FreshStatus earlier! **Recommendations to others considering Freshstatus by Freshworks:** You have nothing to lose, even the free tier is amazing and allows you to test out the benefits. It is so easy to set up, integrate and use. It also integrates with their other amazing products like FreshPing. The ability to connect with Twitter means you can keep your staff and your entire client base notified of your system status, updates, and the final resolution. Being transparent about your system status is the only way and your customers will appreciate this. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** We have realized instant benefits by having an external website monitor our cloud status and instantly notify our staff and our customers about our cloud status, also the ability to message all of our staff and customers with updates and resolutions. ### 19. Workable solution for status. **Rating:** 2.5/5.0 stars **Reviewed by:** Jeff B. | Head Honcho, Small-Business (50 or fewer emp.) **Reviewed Date:** January 14, 2022 **What do you like best about Freshstatus by Freshworks?** Seems to be free to get started, which is workable. There's an easy UI and it's easy to set up and begin using out of the box. **What do you dislike about Freshstatus by Freshworks?** Feels like a complete solution for a problem that almost no one has, which is to provide status updates. This should simply be table stakes and doesn't feel like it needs a separate product. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** None so far. They push you to leave a review (here) so early on that I've been unable to see any real benefit yet. ### 20. Impressed by Freshstatus **Rating:** 5.0/5.0 stars **Reviewed by:** Leo M. | IT Systems Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2021 **What do you like best about Freshstatus by Freshworks?** From signing up to getting it working took no time at all and I had a basic company status page up and running in around 20 minutes. The interface is clear and very intuative and whilst I am still very new to Freshstatus it does many of the things I am wanting and I'm sure it will be very much appreciated by our end users as a means of keeping them updated on upcomming maintenance and also provide us with better incident management and reporting. **What do you dislike about Freshstatus by Freshworks?** I would like to see upcomming maintenance made a little more prominent on the status page as currently its at the bottom and you need to click into it to see what's there. I am however still new to Freshstatus so what I am wanting may already be possible and I just haven't found it yet. It's also not obvious if it is possible to also report the status of 3rd party systems such as Salesforce, Microsoft 365 etc.... Integrations such as this would be a great addition (If it doesn't do it already) **Recommendations to others considering Freshstatus by Freshworks:** If you are looking for a quick and easy solution for keeping Internal and External customers updated, then Freshdesk is a good choice with its very easy setup and configuration **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Improving communications from IT to end users, reducing tickets and endless emails and IM's ### 21. Easy way to communicate service status! **Rating:** 5.0/5.0 stars **Reviewed by:** Matt F. | ., Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2021 **What do you like best about Freshstatus by Freshworks?** Clean, easy-to-understand UI, which makes it easy to see the current service status of a product or platform. We have been using FreshStatus for some time now, which has proved to be an essential tool allowing us to communicate planned maintenance and incidents should they occur. The feature set available in the free plan is fantastic and is more than enough to get up and running with a public status page. **What do you dislike about Freshstatus by Freshworks?** I can't think of anything that I don't like about Freshstatus. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Our process for communicating planned maintenance is now much better, and it's quicker to push notifications of incidents should they occur. ### 22. Quite a Good Free status page **Rating:** 4.0/5.0 stars **Reviewed by:** Soundarahari P. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2022 **What do you like best about Freshstatus by Freshworks?** Free status page which is really helpful for starting companies **What do you dislike about Freshstatus by Freshworks?** No free ssl for custom domains which is needed for industries today **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** We have solved informing and receiving a lotta emails on our support email, Freshstatus helps us alot ### 23. Great start! **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon S. | Director of Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2022 **What do you like best about Freshstatus by Freshworks?** Easy to configure, easy to get started. From start to first integration was under 15 minutes. **What do you dislike about Freshstatus by Freshworks?** That the paid tiers are not yet available. I'm limited to 10 rules to integrate to FreshPing. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Customer notification about issues impacting our infrastructure. ### 24. FreshStatus - Your Status Page **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew S. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2022 **What do you like best about Freshstatus by Freshworks?** Simple and Easy design. Multiple services and checks and it even integrates with Freshping. **What do you dislike about Freshstatus by Freshworks?** What's not to like. An excellent, easy-to-use software. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** This software makes it easy to notify staff and customers of upcoming scheduled maintenance and outages ### 25. Very very cool & for free <3 **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas M. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2021 **What do you like best about Freshstatus by Freshworks?** The grouping of services and the unlimed possibility to add services. **What do you dislike about Freshstatus by Freshworks?** Nothing. Everything is really super. I'll let you know if I find anything that could be improved. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** We had tried Attlassian Statuspage before, but it gets very expensive when you grow fast. Therefore, you are our solution after many attempts from other providers. ### 26. Great Product **Rating:** 5.0/5.0 stars **Reviewed by:** Trevor J. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2021 **What do you like best about Freshstatus by Freshworks?** The most helpful thing about Freshstatus is seeing what is going on in real-time when you integrate with Freshping. **What do you dislike about Freshstatus by Freshworks?** I haven't found anything I don't like about the software. **Recommendations to others considering Freshstatus by Freshworks:** Just make sure to keep watching it for issues if you are using it as a monitoring tool. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** I am solving problems with my infrastructure when they arise and communicating in real-time the progress of fixing the issue. My business performance has increased ### 27. Reliable and feature rich system status application **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2021 **What do you like best about Freshstatus by Freshworks?** The application is feature-rich, even for the free account. It allows smaller companies to grow before spending a lot more out of pocket. This is the best status notification application I have seen so far. **What do you dislike about Freshstatus by Freshworks?** Honestly, I haven't found anything that I haven't liked yet. Yes, the free account has the "Powered by" wording, but FreshStatus offers a free service, so I expect that to happen. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** We want our customers to see the system statuses of all the services we offer in one single location. We are hoping this will help minimize any support inquires. ### 28. Quick and Easy set-up. Easy to use for both Staff and Users! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2021 **What do you like best about Freshstatus by Freshworks?** It's really quick and easy to set up Freshstatus. As a small site, we want to focus on the development of our site, not spending hours setting up additional service, so the speed at which we could get freshworks up and published was a great benefit to us. It's great for our users as it's effortless for them to see the website's status, no matter if they're on mobile or PC. **What do you dislike about Freshstatus by Freshworks?** We hope for more integrations to be added in the future. Our website has a strong community on Discord. It would be nice for freshworks to add a Discord integration so our Community can be updated automatically when we post an incident. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** User satisfaction has increased since we published our freshstatus page. It allows our users to see when we have a site incident quickly, so they can be reassured it's not just them, and they often get an idea of how long it will be until we're back again. Adding Scheduled Maintenance also lets us keep our Users up-to-date, so they're not frustrated with essential downtime. ### 29. Flexible status page **Rating:** 5.0/5.0 stars **Reviewed by:** Mikołaj Z. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2021 **What do you like best about Freshstatus by Freshworks?** Freshstatus is flexible and has everything a business needs to share status updates with customers and other employees. It's a better alternative to Statuspage by Atlassian. **What do you dislike about Freshstatus by Freshworks?** I don't like that you can only create one status page per organization account. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Freshstatus allows me to notify my costumers about outages with our servers ### 30. Looking forward to giving our customers the insight they have been asking for **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2022 **What do you like best about Freshstatus by Freshworks?** A clean and responsive format that allows users to see the operational status of all systems clearly. **What do you dislike about Freshstatus by Freshworks?** We have not found anything to dislike yet. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Users submit multiple incident response tickets about a problem already being worked on simply because they do not know the status of systems. This creates extra work for our response team to address. ### 31. Excellent tool for communicating system status/outages to stakeholders **Rating:** 5.0/5.0 stars **Reviewed by:** Tanguy M. | Enterprise Solutions Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 07, 2022 **What do you like best about Freshstatus by Freshworks?** Freshstatus is very intuitive and easy to use. Current status and incident history are automatically maintained. **What do you dislike about Freshstatus by Freshworks?** Product only offers email notifications. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Proactive notification of an identified system issue and ongoing updates while working towards a resolution. ### 32. Early days but impressed so far **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** December 01, 2021 **What do you like best about Freshstatus by Freshworks?** Fairly simple to use and intuitive. Guidance good. **What do you dislike about Freshstatus by Freshworks?** I have had issues with the Freshping integration - hoping this is now resolved. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** The client I'm working with expressed an interest in a dedicated status page and this appears to address that need. Freshservice announcements are ok but don't provide information relating to service by service availability. ### 33. Amazing experience **Rating:** 4.0/5.0 stars **Reviewed by:** Alex D. | S, Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2022 **What do you like best about Freshstatus by Freshworks?** The design of the status page. It's simple and elegant. **What do you dislike about Freshstatus by Freshworks?** No traduction in French. What if our customers doesn't understand English ? **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Informing our clients of our services status. ### 34. Freshstatus has been very easy to setup, modify and customize. **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin K. | Geschäftsführer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 03, 2022 **What do you like best about Freshstatus by Freshworks?** Freshstatus has good styling. It has been easy to integrate and customize. **What do you dislike about Freshstatus by Freshworks?** The user interface can be confusing, and style customization is limited. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Delivering the user the status of the service with great visuals. ### 35. This seems to be a pretty good platform. We believe that it will help us display status reports. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 29, 2021 **What do you like best about Freshstatus by Freshworks?** One of the upsides is that it allows you to place a status badge on your website which is a very helpful feature. Another good thing is that its status page has a very good design. **What do you dislike about Freshstatus by Freshworks?** I do not think that it will be easy to add a custom domain. It seems like we will have to stick to a subdomain of their website for the near future which is not ideal, but we will have to live with it. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** It would not work to use your own server to monitor your own server's uptime. You need a third-party service to monitor from the outside. That is what this service does. ### 36. Great Free tool to help your business users! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Enterprise (> 1000 emp.) **Reviewed Date:** January 22, 2022 **What do you like best about Freshstatus by Freshworks?** The fact the service is free as well as very customiserble makes this one of the best free tools out there. **What do you dislike about Freshstatus by Freshworks?** Not much of a community around Fresh Status at the moment, but this will only grow with time. **Recommendations to others considering Freshstatus by Freshworks:** Try it! It's free! If you dont like it, all you've lost is a little setup time. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Internal stakeholder visability. ### 37. Communication is Key! **Rating:** 5.0/5.0 stars **Reviewed by:** David (Dustin) D. | Senior Programmer Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2021 **What do you like best about Freshstatus by Freshworks?** I love the simple and effective way to communicate with our customers! **What do you dislike about Freshstatus by Freshworks?** Nothing, this cloud-based application rocks! **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Two! Centralized communication and this application isn't dependant on any internal resources if they go down in my agency ### 38. Excellent product for alerting internal teams on system statuses. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2022 **What do you like best about Freshstatus by Freshworks?** Clear presentation of the current status of our IT systems and resources. **What do you dislike about Freshstatus by Freshworks?** The inability to upload graphics (logo, favicon, etc.) is frustrating. These items must be uploaded and linked to elsewhere. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** We are utilizing Freshstatus to alert our team members about existing statuses, preventing cases from being created to inquire on the current status of systems and resources. ### 39. Better Than Atlassian's Statuspage Product! Highly Recommended. **Rating:** 5.0/5.0 stars **Reviewed by:** James W. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2021 **What do you like best about Freshstatus by Freshworks?** Freshstatus offers an exceptional amount of features and customizations even on the free plan, which is fantastic for smaller companies like us. Comparable products from their competitors are lacking functionality and customization abilities. **What do you dislike about Freshstatus by Freshworks?** We can't seem to customize all CSS aspects of the page (we're fans of the dark theme and couldn't seem to get the text lighter on a black background). We were hoping to get the CSS to match our website exactly, but had to settle for a light theme instead. **Recommendations to others considering Freshstatus by Freshworks:** Ditch Atlassian and Status.io; Freshstatus has you covered. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** We're now able to communicate any unexpected service disruptions and even planned maintenance to our clients, which helps minimize frustration and improve our transparency. ### 40. good initial functionality **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2022 **What do you like best about Freshstatus by Freshworks?** Subscription functionality is a nice feature to have in a free product **What do you dislike about Freshstatus by Freshworks?** More flexibility to change overall status values **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Will be using it to inform customers of status of our operations. Communication is the key benefit for us. ### 41. Good easy to use status page reporting **Rating:** 4.5/5.0 stars **Reviewed by:** Ole D. | CTO & Co-founder, Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2021 **What do you like best about Freshstatus by Freshworks?** Get up and running in minutes; we have not spent much time on it and covers our basic needs. **What do you dislike about Freshstatus by Freshworks?** No support for custom SSL domains. I was expecting that, quite surpricing. **Recommendations to others considering Freshstatus by Freshworks:** try it, does not cost you much time. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Being able to show our customers if we have any operational issues at the moment. ### 42. Freshstatus another Freshworks service perfect for manage a status page and incident management **Rating:** 3.5/5.0 stars **Reviewed by:** Caligo T. | Chief Technology Innovation Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2021 **What do you like best about Freshstatus by Freshworks?** Freshstatus is another of the many Freshworks services that is particularly useful if you use other Freshworks services as it includes integrations with Freshdesk and Freshping. The service has all the basic features needed to manage a status page and incidents in his free plan. And add another premium features if you pay for superior plans. The functionality that allows you to publish a web page with the status of the services and the possibility for customers to subscribe to a newsletter to be notified in case of updates is very convenient and interesting. **What do you dislike about Freshstatus by Freshworks?** There aren't many integrations available. Among the most useful is the one with Twitter, Freshdesk and Freshping, but there are no integrations with Slack, Microsoft Teams. The integration with Slack or Microsoft Team which would be particularly useful is missing but cooming soon. An integration with Google G-Suite (Google Workspace) and the service included, like Google Chat is another integration i like to see. Unlike other Freshworks services, there is no internal chat (Freshconnect) to communicate with your colleagues. There is not even a support chat with assistance, but this could be related to the fact that I am using a free plan **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** manage a status page to view any disruptions due to incidents on our site and within our apps to inform our customers, but also internal management to report the various phases in the management of these incidents ### 43. Simple and Elegant. Does exactly what we need to help us to communicate with our customers **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2022 **What do you like best about Freshstatus by Freshworks?** Simple and Elegant. Does exactly what we need to help us to communicate with our customers **What do you dislike about Freshstatus by Freshworks?** There really aren't any. It does what we need **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Communicating the status of issues with our customers ### 44. Achieving new hights with Freshstatus (+ freshping)! **Rating:** 5.0/5.0 stars **Reviewed by:** Leonard J. | Manager / Assurance Data Services, Mid-Market (51-1000 emp.) **Reviewed Date:** June 11, 2021 **What do you like best about Freshstatus by Freshworks?** The fact that anyone can subscribe themselves to receive e-mail notifications for specific services, which reduces administration efforts for our staff dramatically! Also, the integration with freshping is the most valuable feature for us since downtimes are being alerted automatically, which again reduces efforts for us dramatically! On top of that, the solution is straightforward to use and looks pretty nice! **What do you dislike about Freshstatus by Freshworks?** Despite some occasional minor bugs there is nothing left we could think of. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** We use this tool as a central communication platform to announce upcoming deployments, maintenances, outages, etc. Before we had Freshstatus all of this was done manually by mail, which caused considerable delays in communication and a lot of effort to maintain mailing lists and so on. ### 45. Freshstatus is helpful, but limiting **Rating:** 3.5/5.0 stars **Reviewed by:** Beckett N. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2021 **What do you like best about Freshstatus by Freshworks?** Freshstatus has a clean and easy to use interface, and the setup is a breeze. It's also really simple to setup a custom domain, and the documentation is extremely helpful. **What do you dislike about Freshstatus by Freshworks?** Freshstatus is limiting when it comes to free features. While I understand that you need to be ROI positive, it would make it a lot more of a positive user experience if there weren't taunting messages saying that I need to upgrade. There are also issues with SSL that cause full screen browser error messages that are a bit off-putting to my users, and I'm hoping to get this cleared up with Freshstatus support. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Freshstatus helps me alert customers when our services have issues, which gives peace of mind and helps them know what's going on and how we're trying to fix service issues. Freshstatus allows us to be transparent with our customers and help them understand service disruptions. ### 46. Great application **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2022 **What do you like best about Freshstatus by Freshworks?** Exploring this application and it is easy to use and looks good. **What do you dislike about Freshstatus by Freshworks?** I haven't been able to link services to automatically alert to incidents **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Freshstaus is solving the problem of logging, record keeping and conveying stats updates to end users ### 47. It truly takes 15 minutes! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2022 **What do you like best about Freshstatus by Freshworks?** The most helpful thing is the ease of use and quick understanding of the product in's and out's. **What do you dislike about Freshstatus by Freshworks?** The only complaint is not having upload capabilities for logos. Other than that, no qualms at all. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Freshstatus provides a quick, easy way to alert our population to system outages. ### 48. Review? :D **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Program Development | Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2022 **What do you like best about Freshstatus by Freshworks?** We have been using the Freshworks status service for a few months now. What Freshworks already offers us for free is unbeatable compared to other providers. Even the translatability in important areas, which is indispensable for us, is given well so far! **What do you dislike about Freshstatus by Freshworks?** There is nothing about Freshworks' services that we don't like. So far, these services are good companions to our everyday work and are highly appreciated by our customers. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** We solve with Freshworks the customer communication regarding problem communication respectively status communication and maintenance work. ### 49. Easy to use and full of features **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Media Production | Mid-Market (51-1000 emp.) **Reviewed Date:** January 21, 2022 **What do you like best about Freshstatus by Freshworks?** Setting up the details for the incidents and maintenance is comprehensive **What do you dislike about Freshstatus by Freshworks?** Not sure yet - I need to see if we can integrate it. **Recommendations to others considering Freshstatus by Freshworks:** Easy way of managing incidents **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** we want to be able to tell the business when there is an incident ### 50. Freshstatus is great **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Utilities | Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2021 **What do you like best about Freshstatus by Freshworks?** I love the design and how easy it is to set up. It only took me around 20 minutes to get my status page up and running. It's nice that you can have a custom URL. I used to use status page, but fresh status is much easier to use and great for small businesses. **What do you dislike about Freshstatus by Freshworks?** I don't like how you need to make an incident to change a service status but it's not a huge deal. **Recommendations to others considering Freshstatus by Freshworks:** If you need a status page use freshstatus. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** I used to have no status page and whenever something went down it was hard to alert our customers but now it's easy all we need to do is just make an incident and then our customers can see it right on our status page and can even get email alerts. The benefit I realized is that I can communicate to my customers without needed to do extra things. - [View Freshstatus by Freshworks pricing details and edition comparison](https://www.g2.com/products/freshstatus-by-freshworks/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-06+01%3A37%3A37+-0500&secure%5Bsession_id%5D=8fc550e8-f6b6-4d00-a347-c537c3597941&secure%5Btoken%5D=ddc6ef39cbbe1e056fdf0d7f05556d7e8ee0cf1dbd2ef693051498ba3177a10c&format=llm_user) ## Freshstatus by Freshworks Features **Generative AI** - AI Text Generation **Agentic AI - IT Alerting** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Freshstatus by Freshworks Alternatives - [PagerDuty](https://www.g2.com/products/pagerduty/reviews) - 4.5/5.0 (950 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (964 reviews) - [Dynatrace](https://www.g2.com/products/dynatrace/reviews) - 4.5/5.0 (1,234 reviews)