I just love the fact they offer a free service for startups and small businesses. That changed the perception our clients have of our service. As a SaaS we need to prove that our service is working well, and they provide exactly that. My clients can check our status, and this increases the chance of closing contracts. Review collected by and hosted on G2.com.

I don't like their pricing model too much. I know they have a lot of different services but it's complex to understand the difference between their services. I could not set a SSL to my freshstatus page also. Review collected by and hosted on G2.com.

Easy to adopt, set and run your status page.

- Nice integrations with Cloud Providers

- Generic Integration like webhooks and API

- Customizable Page and Authentication Review collected by and hosted on G2.com.

Still in early stages. Small product in Freshporfolio but very responsive team. Review collected by and hosted on G2.com.

The fact it is free and can do so much! I love it Review collected by and hosted on G2.com.

Nothing yet. I am still testing it but so far so good Review collected by and hosted on G2.com.

Easy to communicate with large group and eliminate the need for multiple emails and phone calls. Review collected by and hosted on G2.com.

I would like an integration with freshservice to choose subscribers versus manually inputting them 1 by 1. Review collected by and hosted on G2.com.

I enjoy FreshStatus because of the wide range of features and options combined with the lower cost of use for our small business. Services are on-par with other big leading status page providers. Review collected by and hosted on G2.com.

It seems to take a little longer time to introduce new features. However, this is not a significant issue due to the quality of the existing product offerings. Review collected by and hosted on G2.com.

I would like an easy way to communicate with our corporate people about all incidents that affect the operation continuity in a fashion way. Also the easy integration with other modules solution that the company offers in one roof. Review collected by and hosted on G2.com.

Sometimes the way to do configuration is not clear a simple eyes. Needs to start to search for more information, tutorial, and or FAQs. Review collected by and hosted on G2.com.

Its very easy to use and the customer facing portal is well designed and simple. The portal is fully customisable, very impressed. Review collected by and hosted on G2.com.

It would be good if it integreted better with Freshservice (or even became part of Freshservice). Review collected by and hosted on G2.com.

First Setup is very easy, you get a complete status page very soon. Review collected by and hosted on G2.com.

There is no native support for SSL on your custom status page, also the handling of pings with freshping is not that intuitive. Review collected by and hosted on G2.com.

I love that it's simple, cheap, effective, and full-featured. Review collected by and hosted on G2.com.

My only complaint is that the custom domains don't seem to work on the admin console, which is only really an issue because we manually have to grab other links to send to customers that request them instead of just sending a link straight out of the admin console. Review collected by and hosted on G2.com.

The ease of use and ability to customize Review collected by and hosted on G2.com.

I don't really have all that much to say about what it's lacking - I've used the platform for various small businesses over the years and have seen as features have been added to improve and make for a better user experience each time.

I do have 2 suggestions though:

1. Email Notification Templates: to be able to replicate/copy over/share the same email notification templates between agents & subscribers (as an option, per individual type).

2. Subscriber settings: it's pretty tiresome for the subscriber to manage their settings if they have to login, it would be far easier to have them determine at the point of clicking "Subscribe" which services they'd like to be alerted for. By default, it includes all Service Components, would be nice to select which one's you're interested in without having to create a subscriber login profile. Review collected by and hosted on G2.com.