Freshstatus has a lot going for it. A quick, intuitive way to define service delivery for the catalog of services we all support, and to show one's customers (external or internal) what's up, down, degraded or about to undergo maintenance is a solid boon. Review collected by and hosted on G2.com.
Freshstatus doesn't (yet) integrate with Freshservice - so we find ourselves having to list things like maintenance windows, service degradations, and more in two places. As a small team where everyone already wears a lot of hats, this extra step can feel like a lot - especially in an emergency situation.
However, their roadmap seems to indicate that this integration is coming soon... so we are keeping our fingers crossed. Review collected by and hosted on G2.com.
