Verified User in Insurance
AI
Verified User in Insurance
Mid-Market (51-1000 emp.)
"An imperfect, but quickly improving Service Desk platform"
4/5
What do you like best about Freshstatus by Freshworks?

Freshstatus has a lot going for it. A quick, intuitive way to define service delivery for the catalog of services we all support, and to show one's customers (external or internal) what's up, down, degraded or about to undergo maintenance is a solid boon. Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

Freshstatus doesn't (yet) integrate with Freshservice - so we find ourselves having to list things like maintenance windows, service degradations, and more in two places. As a small team where everyone already wears a lot of hats, this extra step can feel like a lot - especially in an emergency situation.

However, their roadmap seems to indicate that this integration is coming soon... so we are keeping our fingers crossed. Review collected by and hosted on G2.com.

Verified User in Primary/Secondary Education
AP
Verified User in Primary/Secondary Education
Mid-Market (51-1000 emp.)
"It's been a good experience."
4/5
What do you like best about Freshstatus by Freshworks?

Freshstatus was really easy to setup and integrate into our systems. Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

I wish I could monitor other status pages with Freshstatus to give me the full picture of my on premis and cloud enviornment. Review collected by and hosted on G2.com.

Chris D.
CD
Chris D.
Founder
Small-Business (50 or fewer emp.)
"Really easy to use and a simple way to communicate with customers"
5/5
What do you like best about Freshstatus by Freshworks?

You can see status clearly and there's flexibility to get the message you need to out to the masses. The best part is people can subscribe to updates so those that really care can be kept up-to-date. Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

I don't have anything negative to say about it. Support has always been really responsive when I needed something. Review collected by and hosted on G2.com.

DC
Dennis C.
Mid-Market (51-1000 emp.)
"One of the best free status pages"
4.5/5
What do you like best about Freshstatus by Freshworks?

The variety of settings is fascinating, plus Freshstatus is completely free of charge for up to 200 subscribers and should remain so permanently. The features that are already included can keep up with big players like Atlassian's Status Page. I have tested several open source variants, which unfortunately are hardly maintained anymore. From hosted sites Freshstatus is one of the few that are free and offer such amount of features. Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

If there is still the possibility to display only certain services on the status page for certain subscribers, this would be a great advantage for our use case in the company. Otherwise, there is not much to complain about. Currently it is not possible to register for free. This is perhaps a negative point for customers who are not yet registered. I hope this will be removed soon. Review collected by and hosted on G2.com.

Verified User in Higher Education
AH
Verified User in Higher Education
Enterprise (> 1000 emp.)
"Good straightforward product"
4/5
What do you like best about Freshstatus by Freshworks?

It's a simple layout, but with a range of great features. Our customers like they can subscribe to 1, lots or all incidents, or services Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

I'm not sure if it's still available for new customers to sign up for Review collected by and hosted on G2.com.

TB
Tina B.
Enterprise (> 1000 emp.)
"Freshstatus"
4.5/5
What do you like best about Freshstatus by Freshworks?

Ease of use for the customer and display. Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

Needs more option and clearer instructions in some areas. Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
"The most easy way to announce service status across the globe"
5/5
What do you like best about Freshstatus by Freshworks?

We have been looking for an easy-to-use, flexible and API-friendly service for letting everyone know about the incidents and upcoming maintenance across the globe. Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

We did not like the watermarks being all around the status page and decided to inform them about this to help this valued service get better, and they removed most of the banners (except the one at the bottom, which is acceptable and required as this is a free service) just a few weeks after we contacted them.

As of today, we do not have any issues or dislikes about the service. Review collected by and hosted on G2.com.

Luis Eduardo G.
LG
Luis Eduardo G.
Co-Founder
Small-Business (50 or fewer emp.)
"Simple and easy status page for startups"
5/5
What do you like best about Freshstatus by Freshworks?

Freshstatus is so easy to install and put on air to fast!

I've created my own custom status page in 20min or less and is so important for us to communicate to our customers if the platform is down. Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

There is nothing bad, maybe could have more custom options like fonts or text colors in some titles. Review collected by and hosted on G2.com.

YP
Youri P.
Enterprise (> 1000 emp.)
"Seems to ne a nice extra feature on top of Freshdesk (still discovering it)"
4/5
What do you like best about Freshstatus by Freshworks?

- Integration with Freshdesk

- Easy way to inform all our freshdesk users of general issues as well as unavailability of some colleagues (vacations for instance) Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

Nothing till now but I am still figuring out how to get the most of this free app. I just hope it will allow me to replace the google calendar shared with all my team Review collected by and hosted on G2.com.

Matthieu N.
MN
Matthieu N.
Small-Business (50 or fewer emp.)
"So easy to deploy"
5/5
What do you like best about Freshstatus by Freshworks?

Freshstatus was so easy to configure and integrate into our application that we dispensed with any in-house development to display the status of our components. Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

We've searched and searched, but so far nothing. Review collected by and hosted on G2.com.