Verified User in Banking
EB
Verified User in Banking
Small-Business (50 or fewer emp.)
"Really straight forward to configure and valuable service for all SaaS businesses"
4/5
What do you like best about Freshstatus by Freshworks?

Can get started for free, has all the key features I need to get going, then I can upgrade later for more features. Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

Extent of customisation is limited, I want to make the status page as close to my corporate identity as possible. Review collected by and hosted on G2.com.

Verified User in Automotive
AA
Verified User in Automotive
Small-Business (50 or fewer emp.)
"Decent solution"
2.5/5
What do you like best about Freshstatus by Freshworks?

Forever free plan! No payment needed!!!! Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

Maybe a better GUI layout. Overall it seems like a good fit for a free solution. Review collected by and hosted on G2.com.

Wayne B.
WB
Wayne B.
Instructional Technology Specialist
Mid-Market (51-1000 emp.)
"Freshstatus is a great solution for online services maintenance management and notification."
4/5
What do you like best about Freshstatus by Freshworks?

We've just recently started using Freshstatus but it is incredibly easy to configure. Changing the status of a service is fast and easy. I'm excited about the integration with Freshping, so some of our mission critical services can have their status updated automatically. Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

I've noticed that with the Freshping integration it sometimes takes quite awhile to update the status of a service that is down, I would like to see those updates occur much faster. Since Freshping can check the status of services every 1 or 5 minutes, I think it would be acceptable for Freshstatus to pick up the service availability after 2 checks. So, if the service is being checked every minute, after 2 minutes of failed checks the status could be updated, or if set to 5 minutes, then the service status is updated in Freshstatus after 10 minutes. Or, perhaps it could be configurable by the user.

I would also like to see the ability to embed Freshstatus content on our website and maybe the ability to embed only a portion of it. At this point, the functionality doesn't exist, but my understanding is that it is coming soon. Review collected by and hosted on G2.com.

Response from Parthiban kannan of Freshstatus by Freshworks

Thank you,Wayne. We are delighted to read your comment. We'll share this across with teams that created Freshstatus and make their day happy.

Regarding the feature you have asked for,we will try our best to accommodate it in the upcoming version of the product. We will keep you informed of it. Thanks again.

Verified User in Higher Education
AH
Verified User in Higher Education
Mid-Market (51-1000 emp.)
"FreshStatus Review"
4.5/5
What do you like best about Freshstatus by Freshworks?

The interface is extremely simple and easy to use. Very intuitive features and options to get you going quickly. Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

I wish it would integrate with FreshDesk a little better. Review collected by and hosted on G2.com.

Verified User in International Trade and Development
AI
Verified User in International Trade and Development
Small-Business (50 or fewer emp.)
"The best status service"
5/5
What do you like best about Freshstatus by Freshworks?

Hello,

I've been using this service for about 3 months and it's really amazing.

firstly almost all is free unlike competitors of the same style.

Secondly the site and the interface is really easy to use and there are a lot of functions, like the complete customization of your page or even using a custom domain. Your users can subscribe to a kind of newsletters and receive an email when one of your services is offline. You can also tweet all your outages directly by just clicking a button. I could say so many other things but I'll stop there.

I really recommend this quality service! Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

I love everything in this application. For me all it's okay. Review collected by and hosted on G2.com.

Verified User in Civil Engineering
AC
Verified User in Civil Engineering
Enterprise (> 1000 emp.)
"Freshstatus FTW"
4/5
What do you like best about Freshstatus by Freshworks?

Users being able to subscribe to individual alerts is wonderful. Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

The only downside I can see is them not having more automation and plug in examples to start. Review collected by and hosted on G2.com.

AW
Aden W.
Owner/Developer
Small-Business (50 or fewer emp.)
"Quick and easy to use"
5/5
What do you like best about Freshstatus by Freshworks?

Really quick and simple to create incidents and scheduled maintenance to notify customers of issues and upcoming work. Has reduced the number of support requests and improved customer engagement. Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

The ability to use the website from a mobile phone. Sometimes we need to raise urgent, out-of-hours issues and rendering can be problematic at times, but doesn't stop us from using it via a mobile device. Review collected by and hosted on G2.com.

Verified User in Computer & Network Security
AC
Verified User in Computer & Network Security
Small-Business (50 or fewer emp.)
"Everything I needed"
5/5
What do you like best about Freshstatus by Freshworks?

That it comes with pretty much all the things we need. Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

The integration between fresh status and fresh ping was bit tricky. However, its works great once setup. Review collected by and hosted on G2.com.

Shiva  H.
SH
Shiva H.
Senior DevOps Engineer
Mid-Market (51-1000 emp.)
"Simple and easy to setup and report"
5/5
What do you like best about Freshstatus by Freshworks?

Ease of use. The ability to group related services and sub-group them based on the type of service was intuitive. Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

Does not have HTTPS redirection for the custom domain yet. I was told the feature is in pipeline. Review collected by and hosted on G2.com.

Michael H.
MH
Michael H.
Unternehmensberater/ Partner
Small-Business (50 or fewer emp.)
"Freshstatus Service Overview"
4.5/5
What do you like best about Freshstatus by Freshworks?

Its a simple tool to communicate isues and service status Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

Not integrated fully to the Freshworks SSO if the other services are not in US. Review collected by and hosted on G2.com.