--- title: Freshstatus by Freshworks Reviews meta\_title: 'Freshstatus by Freshworks Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 370 reviews by the users' company size, role or industry to find out how Freshstatus by Freshworks works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 370 scale: '5' date\_modified: '2026-08-07' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Freshstatus by Freshworks Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Freshstatus by Freshworks but has limited features. Are you part of the Freshstatus by Freshworks team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Freshstatus is a Status Page and an Incident Communication Software. Create a hosted and branded status page in just one-click. Manage Incidents and communicate status updates in realtime with your teams and customers. New features in Freshstatus 3.0 include: 1. Authenticate users with SSO/SAML : Setup SSO for your team so they can access their Private status page with their company credentials. 2. API for CRUD Incident and Scheduled Maintenance, Incident updates. 3. Quick Service Status Change: Change service status without creating an Incident or Scheduled Maintenance. 4. Customise your Email Alerts: On popular demand, now you can customize the “from” & “reply-to” email addresses and DKIM settings. You can also change the look & feel of these emails along with its content. 5. Subscriber Alerts with RSS/ATOM - Get update notifications as RSS/ATOM feed. 6. Webhook Integrations - Subscribers can set up their own Webhook integrations to connect with any channel they like and receive regular updates. 7. Follow an Incident: Your end users have the option to follow a particular Incident or Scheduled Maintenance of the service that affects them the most. 8. Dynamic Date and Time : Status page will now show Date and Time based on the user’s Browser settings. Freshstatus allows you to setup unlimited services, Incidents and Maintenance updates and lets you have up to 250 subscribers, 5 users & unlimited internal team members. * * * Seller [Freshworks](https://www.g2.com/sellers/freshworks) Discussions [Freshstatus by Freshworks Community](https://www.g2.com/products/freshstatus-by-freshworks/discuss) Languages Supported English Solution Type Best-of-Breed Overview by Niranjan Ragavan Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 11 months [ View More Pricing Information ](https://www.g2.com/products/freshstatus-by-freshworks/pricing) ## Top-Rated Alternatives [ ![PagerDuty](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "PagerDuty") PagerDuty 4.5/5(972) ](https://www.g2.com/products/pagerduty/reviews) [ ![Jira Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jira Service Management") Jira Service Management 4.3/5(991) ](https://www.g2.com/products/jira-service-management/reviews) [ ![Dynatrace](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dynatrace") Dynatrace 4.5/5(1,366) ](https://www.g2.com/products/dynatrace/reviews) [ View All Alternatives ](https://www.g2.com/products/freshstatus-by-freshworks/competitors/alternatives) ## User Insights Average based on 370 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Small-Business (50 or fewer emp.) 4/10/2023 "Great Service with Customization" 5/5 What do you like best about Freshstatus by Freshworks? Freshstatus is really good. We are able to customize the whole look and feel, and we are also able to have a custom domain for no charge at all. This is the best part that we have liked about Freshstatus. Review collected by and hosted on G2.com. What do you dislike about Freshstatus by Freshworks? None for the time being. Everything works as expected. Review collected by and hosted on G2.com. What problems is Freshstatus by Freshworks solving and how is that benefiting you? Clients immediately know if there is something wrong with the server or we are performing maintenance on the server. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Entertainment](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Entertainment") UE Verified User in Entertainment Small-Business (50 or fewer emp.) 9/19/2022 "Freshstatus is a dependable and feature-rich status tracker" 4.5/5 What do you like best about Freshstatus by Freshworks? Combined with Freshping, Freshstatus offers a feature-rich status page with a simplistic setup. It's easy to configure your web components and hook up alerting + status updates, and incident templates are pretty helpful too. Review collected by and hosted on G2.com. What do you dislike about Freshstatus by Freshworks? The free plans' time-to-notice for unplanned downtime (such as internet outage) via FreshPing can be a little slow (up to 15 minutes), but it's what you paid for. Review collected by and hosted on G2.com. What problems is Freshstatus by Freshworks solving and how is that benefiting you? We host out of the basement, so we needed an external site to offer status updates, esp when wildfires or heatwaves impact our availability. It can't be on-prem for the same reason. We also wanted these features: 1. configure-and-forget 2. discord/webhook notification 3. a friendly UI 4. cheap due to the site being a hobby project And FreshStatus + Freshping is doing all this for us for free. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic BP Bhargav P. Small-Business (50 or fewer emp.) 2/8/2023 "Great product!" 5/5 What do you like best about Freshstatus by Freshworks? Love freshstatus for incident communications! Review collected by and hosted on G2.com. What do you dislike about Freshstatus by Freshworks? Freshworks products are a bit hard to navigate around. Review collected by and hosted on G2.com. What problems is Freshstatus by Freshworks solving and how is that benefiting you? Keeping our uptime 100% Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Program Development](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Program Development") AP Verified User in Program Development Small-Business (50 or fewer emp.) 12/10/2022 "Simple UI & Great system!" 5/5 What do you like best about Freshstatus by Freshworks? A very easy-to-use system, I easily configured all our services in the company and updated the system using an API to receive updates in real-time. Review collected by and hosted on G2.com. What do you dislike about Freshstatus by Freshworks? So far I have not found any shortcomings in the system, it is also free, easy to use, and allows integration with an API Review collected by and hosted on G2.com. What problems is Freshstatus by Freshworks solving and how is that benefiting you? I have examined many systems on the market, and many of them are old or cost unnecessary money for small companies, the system is convenient and easy to use. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Johan K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Johan K.") JK Johan K. CEO Small-Business (50 or fewer emp.) 11/19/2022 "Very good product with nice UI" 4.5/5 What do you like best about Freshstatus by Freshworks? The pricing as well as how it looks. Really nice modern look and I've yet to find an alternative. Review collected by and hosted on G2.com. What do you dislike about Freshstatus by Freshworks? The only thing I dislike so far is the lack of integration with other monitoring, for example TCP Port checks and such. Review collected by and hosted on G2.com. What problems is Freshstatus by Freshworks solving and how is that benefiting you? Freshstatus will be used to communicate outages and such. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Kristen S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kristen S.") KS Kristen S. Associate IT Director Mid-Market (51-1000 emp.) 8/13/2022 "Love Freshstatus!" 5/5 What do you like best about Freshstatus by Freshworks? The ability to notify our customers whenever we have outages. Freshstatus has fully changed how we communicate service interruptions with our customers, and was a huge advantage to switching over to freshservice. Review collected by and hosted on G2.com. What do you dislike about Freshstatus by Freshworks? The portal is quite customizable, but I wish that could be expanded out to having multiple columns, different format options, etc. Review collected by and hosted on G2.com. What problems is Freshstatus by Freshworks solving and how is that benefiting you? Freshstatus is solving our inability to quickly communicate service disruptions to our user base. Having this ability has cut down on the number of tickets we have asking is there an outage with this system, and frees up time for our agents. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Arnoud V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Arnoud V.") AV Arnoud V. Support Manager Small-Business (50 or fewer emp.) 2/10/2021 "Great product! We need this, it has a great design and it's really easy to use." 4.5/5 What do you like best about Freshstatus by Freshworks? It's easy to manage and it solves a lot of manual work when an incident happens. It's great for announcing updates on our hosted PBX solutions as well. Review collected by and hosted on G2.com. What do you dislike about Freshstatus by Freshworks? I want it to have SSL on our own domain. Review collected by and hosted on G2.com. What problems is Freshstatus by Freshworks solving and how is that benefiting you? We haven't gone public yet, but it offers us a great way to announce updates or incidents. We like the look and feel of the young product already! Review collected by and hosted on G2.com. Show More 10/6/2022 Current UserValidated ReviewerSource: Organic ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 4/1/2023 "Super easy, super nice!" 5/5 What do you like best about Freshstatus by Freshworks? Easy to use Easy to setup Integrates nicely with Freshservice Review collected by and hosted on G2.com. What do you dislike about Freshstatus by Freshworks? I've been using Freshstatus for a while now and I haven't found anything I dislike about it yet. Review collected by and hosted on G2.com. What problems is Freshstatus by Freshworks solving and how is that benefiting you? Freshstatus allows me to easily keep everyone in our organization up-to-date when there are IT issues. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Small-Business (50 or fewer emp.) 1/3/2023 "The fact this service is FREE when you get total page customization and custom domain is incredible." 5/5 What do you like best about Freshstatus by Freshworks? The fact that you can setup a custom domain. Review collected by and hosted on G2.com. What do you dislike about Freshstatus by Freshworks? There is not option for language change or translation of status page. Review collected by and hosted on G2.com. What problems is Freshstatus by Freshworks solving and how is that benefiting you? Communication with customers when we have an outage in services. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") AH Verified User in Higher Education Enterprise (\> 1000 emp.) 1/23/2023 "Easy and intuitive tool." 4.5/5 What do you like best about Freshstatus by Freshworks? The product is easy to use, and set up only takes a few minutes to have a professional-looking status page. Review collected by and hosted on G2.com. What do you dislike about Freshstatus by Freshworks? Nothing, yet. For a simple use-case, this product gets the job done. Review collected by and hosted on G2.com. What problems is Freshstatus by Freshworks solving and how is that benefiting you? Being able to clearly communicate the operational status of our services to our employees, eliminating the need for them to call to ask if something is down. This greatly reduces the number of tickets that we receive during a major incident scenario. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 11 months ### Average Discount 13% [ View More Pricing Information ](https://www.g2.com/products/freshstatus-by-freshworks/pricing) Freshstatus by Freshworks Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e5d47d6fbc279b6fd32f29b6058c25a9/pagerduty.png "Product Avatar Image") PagerDuty 4.5/5(972) [ Compare Now ](https://www.g2.com/compare/freshstatus-by-freshworks-vs-pagerduty) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_33920a3866ad94608ec6b89830ae780f/statuspage.png "Product Avatar Image") Statuspage 4.2/5(30) [ Compare Now ](https://www.g2.com/compare/freshstatus-by-freshworks-vs-statuspage) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_da836c06c61c98d4a0795c7cfc3a9a5a/servicenow-it-service-management.jpg "Product Avatar Image") ServiceNow IT Service... 4.5/5(1,949) [ Compare Now ](https://www.g2.com/compare/freshstatus-by-freshworks-vs-servicenow-it-service-management) ##### ##### Freshstatus by Freshworks Features Generative AI AI Text Generation [ View More Features ](https://www.g2.com/products/freshstatus-by-freshworks/features) ##### Categories on G2 [IT Alerting](https://www.g2.com/categories/it-alerting) ##### Explore More [Best security compliance software for small business](https://www.g2.com/discussions/what-s-the-best-security-compliance-software-for-small-business)[What problems does intelligent content management help companies solve?](https://www.g2.com/discussions/do-intelligent-content-management-platforms-like-box-include-built-in-e-signature)[Best API gateway solutions for large-scale deployments](https://www.g2.com/discussions/what-are-the-best-api-gateway-solutions-for-large-scale-deployments) [Mixpanel vs Amplitude vs Pendo for a growth-stage SaaS team deciding which product analytics platform to standardize on before they scale?](https://www.g2.com/discussions/mixpanel-vs-amplitude-vs-pendo-for-a-growth-stage-saas-team-deciding-which-product-analytics-platform-to-standardize-on-before-they-scale)[Best tools for automating desk assignment based on schedules](https://www.g2.com/discussions/what-are-the-best-tools-for-automating-desk-assignment-based-on-schedules)[Is a dedicated APM tool worth it for a mid-size IT team managing under 100 applications?](https://www.g2.com/discussions/is-a-dedicated-apm-tool-worth-it-for-a-mid-size-it-team-managing-under-100-applications) [Show MoreShow Less](javascript:void(0);)