![Navojith Shankar G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Navojith Shankar G.")
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Navojith Shankar G.

Information Technology Engineer

Mid-Market (51-1000 emp.)

10/1/2025

"Efficient ITSM platform with great automation and asset tracking"

5/5

What do you like best about Freshservice?

Freshservice offers a clean and intuitive interface that makes managing IT tickets and service requests incredibly easy. The automation features save a lot of time by streamlining repetitive tasks, and the asset management module helps us keep track of hardware and software efficiently. Integration with tools like Azure AD and Slack is seamless, and onboarding workflows are well-structured. Review collected by and hosted on G2.com.

What do you dislike about Freshservice?

While the platform is powerful, the reporting and analytics features could be more flexible and customizable. Sometimes, the dashboard takes time to load when there are a large number of tickets. Review collected by and hosted on G2.com.

What problems is Freshservice solving and how is that benefiting you?

Freshservice helps us streamline IT support operations by centralizing ticket management, automating repetitive tasks, and improving visibility into service requests. It has significantly reduced response times and improved SLA compliance. The onboarding workflows and asset tracking features have made employee transitions smoother and more efficient. Overall, it has enhanced our team's productivity and improved user satisfaction across departments. Review collected by and hosted on G2.com.

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