# Best Enterprise IT Management Software ## How Many Enterprise IT Management Software Products Does G2 Track? **Total Products under this Category:** 123 ### Category Stats (Aug 2026) - **Average Rating:** 4.4/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** AWS Systems Manager (+1.01%) - Among all products in this category, AWS Systems Manager recorded the largest rating increase compared to last month _Last updated: August 06, 2026_ ## How Does G2 Rank Enterprise IT Management Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 19,900+ Authentic Reviews - 123+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Enterprise IT Management Software ![G2 Grid® for Enterprise IT Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/enterprise-it-management/grids.png?focus%5B%5D=115948&focus%5B%5D=25671&focus%5B%5D=10524&focus%5B%5D=52114&focus%5B%5D=16222&focus%5B%5D=17351&focus%5B%5D=40853&focus%5B%5D=2397) Highlighted products: ServiceNow IT Operations Management, NinjaOne, ManageEngine Endpoint Central, AWS Systems Manager, Atera, OpManager Nexus, Amazon EC2 Systems Manager, and TeamViewer. Underlying data: [Grid® JSON](https://www.g2.com/categories/enterprise-it-management/grids.json?focus%5B%5D=servicenow-it-operations-management&focus%5B%5D=ninjaone&focus%5B%5D=manageengine-endpoint-central&focus%5B%5D=aws-systems-manager&focus%5B%5D=atera&focus%5B%5D=opmanager-nexus&focus%5B%5D=amazon-ec2-systems-manager&focus%5B%5D=teamviewer&segment=enterprise) **Sponsored** ### Prey Prey is a comprehensive, cross-platform solution designed to help IT teams maintain full visibility and control over their entire fleet of laptops, tablets, and smartphones. By providing a lightweight and easy-to-deploy agent, Prey empowers organizations to protect their assets, secure sensitive data, and ensure compliance, regardless of the devices' locations. With over 8 million devices trusted globally, Prey stands as a reliable choice for organizations seeking robust device management and security. The primary target audience for Prey includes IT departments across various sectors, including education, healthcare, and corporate environments, where device security and management are critical. Organizations that handle sensitive data or operate in regulated industries will find Prey particularly beneficial due to its compliance features. Specific use cases range from tracking lost or stolen devices to managing a diverse fleet of devices used by remote employees. The platform's capabilities extend beyond mere tracking; it offers a comprehensive approach to device security and management. One of the standout features of Prey is its asset tracking and recovery capabilities. Users can locate any device in real-time through a combination of GPS, Wi-Fi triangulation, and GeoIP technology. This functionality allows IT teams to review location history, create dynamic geofenced zones that trigger security actions, and generate actionable evidence reports. These reports can include camera shots, network data, and screenshots, providing essential support for law enforcement in recovering missing devices. This level of control not only aids in asset recovery but also enhances overall organizational security. Prey also prioritizes the protection of sensitive data and compliance with various regulations. The platform enables immediate actions to prevent data breaches, such as remote file wiping, screen locks, and device alarms. With SOC 2 certification and alignment with GDPR and HIPAA/FERPA standards, Prey offers audit-ready logs and automated compliance alerts. Features like selective data retrieval further ensure that organizations can maintain compliance without the risk of data exposure, making it an invaluable tool for businesses that require stringent data protection measures. Finally, Prey simplifies fleet management through a user-friendly dashboard that allows IT teams to manage their entire device fleet efficiently. Administrators can easily assign devices to employees, group them by usage or location, and monitor hardware changes. This streamlined approach reduces operational overhead, facilitating off-boarding processes and loaner device programs. By consolidating device management into a single platform, Prey enhances productivity and operational efficiency for IT teams, making it a vital component of modern device management strategies. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=648&secure%5Bchosen_at%5D=2026-08-07T08%3A56%3A22Z&secure%5Bdisplayable_resource_id%5D=1391&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=1391&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=59717&secure%5Bresource_id%5D=648&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fenterprise-it-management%2Fenterprise%3Fopen_modal_url%3D%252Fproducts%252Ffreshservice%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Fenterprise-it-management%25252Fenterprise%2526source%253Dcategory&secure%5Btoken%5D=abd4640ad629ffff946a48c6ca9fa2814f79f767026edad14c49cc021412d46f&secure%5Burl%5D=https%3A%2F%2Fpreyproject.com%2F%3Futm_source%3Dg2%26utm_campaign%3Dg2clicsads&secure%5Burl_type%5D=custom_url) ### [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews) ServiceNow IT Operations Management (ITOM) is a comprehensive solution designed to enhance the visibility, health, and optimization of an organization's IT infrastructure. By integrating advanced automation and artificial intelligence, ITOM enables proactive management of IT operations, reducing downtime and improving service delivery. Key Features and Functionality: - ITOM Visibility: Automates the discovery of IT assets across on-premises, cloud, and hybrid environments, providing a unified view of the infrastructure. Service Mapping identifies dependencies between IT components, facilitating impact analysis and change management. - ITOM Health: Consolidates and correlates events from various monitoring tools, enabling IT teams to prioritize and respond to critical incidents promptly. Operational Intelligence leverages AI and machine learning to detect patterns and anomalies, allowing for proactive issue resolution. - ITOM Optimization: Manages cloud resources effectively by providing visibility and control over public, private, and hybrid cloud environments. Automates provisioning, lifecycle management, and cost optimization of IT resources supporting application services. Primary Value and Solutions Provided: ServiceNow ITOM addresses the challenges of managing complex IT environments by offering a unified platform that enhances operational efficiency and service reliability. It enables organizations to transition from reactive to proactive operations, minimizing the risk of outages and optimizing resource utilization. By automating routine tasks and providing real-time insights, ITOM empowers IT teams to focus on strategic initiatives, ultimately driving business growth and resilience. **Average Rating:** 4.4/5.0 **Total Reviews:** 444 #### How Do G2 Users Rate ServiceNow IT Operations Management? - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.9/10) - **Service Management:** 9.1/10 (Category avg: 8.6/10) - **ITIL Policy Compliance:** 8.9/10 (Category avg: 8.4/10) - **Disaster Recovery:** 8.0/10 (Category avg: 7.6/10) #### Who Is the Company Behind ServiceNow IT Operations Management? - **Seller:** [ServiceNow](https://www.g2.com/sellers/servicenow) - **Company Website:** www.servicenow.com - **Year Founded:** 2004 - **HQ Location:** Santa Clara, CA - **Twitter:** @servicenow 55,548 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8f146dd2da6255ae21db2f89043b268912043fe250660dfee40ba3c0574bb1ba&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F29352%2F&secure%5Burl_type%5D=linkedin_company_website) 35,081 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 50% Large, 19% Medium #### What Do G2 Reviewers Say About ServiceNow IT Operations Management? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** in ServiceNow IT Operations Management, enhancing customer support and case resolution efficiency. - Users value the **visibility** offered by ServiceNow IT Operations Management, enhancing transparency and driving organizational efficiency. - Users value the **enhanced visibility** into infrastructure and applications provided by ServiceNow IT Operations Management. - Users appreciate the **smart automation** of ServiceNow IT Operations Management, enhancing efficiency and control in IT operations. - Users appreciate the **top-notch flexibility** of ServiceNow ITOM, allowing seamless case resolution and documentation management. ##### Cons - Users often struggle with the **steep learning curve** of ServiceNow IT Operations Management, limiting effective utilization and configuration. - Users find the **complexity** of ServiceNow IT Operations Management challenging, particularly during setup and feature exploration. - Users find the **setup complexity** of ServiceNow IT Operations Management challenging, requiring careful planning and skilled administration. - Users note that ServiceNow IT Operations Management has a **high cost** that can burden mid-sized organizations significantly. - Users struggle with the **steep learning curve** of ServiceNow IT Operations Management, finding it complex and time-consuming to master. #### What Are Recent G2 Reviews of ServiceNow IT Operations Management? **["ServiceNow ITOM: Transforming IT Operations with AI‑Driven Intelligence"](https://www.g2.com/survey_responses/servicenow-it-operations-management-review-12955580)** **Rating:** 4.5/5.0 stars _— Ganesh G._ [Read full review](https://www.g2.com/survey_responses/servicenow-it-operations-management-review-12955580) **["ServiceNow ITOM: Driving Visibility, Automation, and AI-Powered Operations"](https://www.g2.com/survey_responses/servicenow-it-operations-management-review-12961465)** **Rating:** 4.5/5.0 stars _— Shubhangi G._ [Read full review](https://www.g2.com/survey_responses/servicenow-it-operations-management-review-12961465) #### What Are G2 Users Discussing About ServiceNow IT Operations Management? - [What is operations ServiceNow?](https://www.g2.com/discussions/what-is-operations-servicenow) - [WHAT IS IT operations management software?](https://www.g2.com/discussions/what-is-it-operations-management-software) - [What are the key IT services provided by ServiceNow?](https://www.g2.com/discussions/what-are-the-key-it-services-provided-by-servicenow) - [Which functions are included in IT Operations Management?](https://www.g2.com/discussions/which-functions-are-included-in-it-operations-management) ### [NinjaOne](https://www.g2.com/products/ninjaone/reviews) NinjaOne is the unified IT operations platform that helps IT teams and managed service providers manage, secure, and support every endpoint from a single cloud-native console. Nearly 40,000 customers across 140+ countries use NinjaOne to replace fragmented point tools with one platform built to scale. The platform brings together the core work of modern IT operations: endpoint management, autonomous patch management, vulnerability management, endpoint and SaaS backup, remote access, and IT service desk. Teams monitor and control Windows, macOS, Linux, mobile, and virtual devices in one place, automate routine work with policy-based automation and human-centered AI, and cut the cost and risk that come from running many disconnected tools. NinjaOne serves internal IT teams and MSPs alike, from lean IT departments to mid-market and large enterprise organizations managing distributed, multi-site environments. Common uses include consolidating IT tooling, automating patching for security and compliance, managing distributed and hybrid workforces, improving endpoint visibility, and strengthening backup and ransomware readiness. NinjaOne has maintained a 98 percent customer satisfaction score for more than five years, backed by free unlimited onboarding and 24/7 support in seven languages. Organizations that move to NinjaOne report replacing four or more separate tools with the single platform. NinjaOne is FedRAMP Moderate Authorized and SOC 2 Type II and Type III compliant, and supports audit-ready compliance evidence across frameworks including CMMC, ISO 27001, and HIPAA. The mission behind the platform is simple: unify IT to simplify work, giving IT teams better tools and employees a great technology experience at work. **Average Rating:** 4.7/5.0 **Total Reviews:** 4,942 #### How Do G2 Users Rate NinjaOne? - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.9/10) - **Service Management:** 8.9/10 (Category avg: 8.6/10) - **ITIL Policy Compliance:** 8.3/10 (Category avg: 8.4/10) - **Disaster Recovery:** 7.8/10 (Category avg: 7.6/10) #### Who Is the Company Behind NinjaOne? - **Seller:** [NinjaOne](https://www.g2.com/sellers/ninjaone) - **Company Website:** www.ninjaone.com - **Year Founded:** 2013 - **HQ Location:** Austin, Texas - **Twitter:** @NinjaOne 3,607 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=088d8f8972aca17db8b553b592039f99dd09562a773c2979f4e191848ab016f2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F6436301%2F&secure%5Burl_type%5D=linkedin_company_website) 2,376 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** IT Manager, Owner - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 47% Medium, 45% Small #### What Do G2 Reviewers Say About NinjaOne? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of NinjaOne, streamlining asset management and automating essential tasks effortlessly. - Users praise the **powerful automation** capabilities of NinjaOne, enhancing efficiency and simplifying device management. - Users appreciate the **easy navigation and dashboard** of NinjaOne, facilitating quick device management and monitoring. - Users praise NinjaOne for its **automated updates and efficient alerts** , significantly simplifying server management and saving time. - Users value the **excellent customer support** from NinjaOne, noting quick access to knowledgeable staff and practical solutions. ##### Cons - Users feel the **missing features** limit functionality, particularly lacking client and customer portal capabilities. - Users find the **search function lacking** , and the interface can confuse end users with unclear icons. - Users find NinjaOne has **limited features** , especially in mobile app functionality and device management options. - Users find that NinjaOne needs **improvement in search functionality** and a better ticketing dashboard for efficiency tracking. - Users report facing **feature issues** with function settings and a lack of adequate role-based controls in NinjaOne. #### What Are Recent G2 Reviews of NinjaOne? **["Impowered Our MSP to Resolve Issues Quickly and Grow Quickly"](https://www.g2.com/survey_responses/ninjaone-review-10168731)** **Rating:** 4.5/5.0 stars _— Robert M._ [Read full review](https://www.g2.com/survey_responses/ninjaone-review-10168731) **["Revolutionalised Our Workflows"](https://www.g2.com/survey_responses/ninjaone-review-8785777)** **Rating:** 5.0/5.0 stars _— Drew B._ [Read full review](https://www.g2.com/survey_responses/ninjaone-review-8785777) #### What Are G2 Users Discussing About NinjaOne? - [What is NinjaOne (formerly NinjaRMM) used for?](https://www.g2.com/discussions/what-is-ninjaone-formerly-ninjarmm-used-for) - 2 comments - [Does Office 365 Backup your data?](https://www.g2.com/discussions/does-office-365-backup-your-data) - 3 comments - [What does Dropsuite Backup?](https://www.g2.com/discussions/what-does-dropsuite-backup) - 1 comment ### [ManageEngine Endpoint Central](https://www.g2.com/de/products/manageengine-endpoint-central/reviews) ManageEngine Endpoint Central ist eine All-in-One-Lösung für einheitliches Endpoint-Management und Sicherheit (UEMS), die ein umfassendes Lebenszyklusmanagement und Endpunktschutz bietet. Von der automatisierten Multi-OS-Patch-Verwaltung und Softwarebereitstellung bis hin zu Asset Intelligence und mobiler Geräteverwaltung vereint es die Kernarbeitsabläufe, auf die IT-Teams täglich angewiesen sind. Auf der Sicherheitsseite nutzt sein Next-Generation Antivirus (NGAV) Verhaltensanalyse, KI und Echtzeitanalysen, um fortschrittliche Bedrohungen zu erkennen und zu stoppen, während integriertes Angriffsflächenmanagement, Browsersicherheit und Datenschutzverlustprävention sensible Daten sowohl in Büros als auch bei Remote- und Frontline-Endpunkten schützen. Endpoint Central priorisiert auch die Produktivität durch die Überwachung der digitalen Mitarbeitererfahrung (DEX) und liefert Echtzeiteinblicke in die Gerätegesundheit, Anwendungsleistung und Endpunkt-Telemetrie, sodass IT-Teams Probleme lösen können, bevor sie die Mitarbeiter beeinträchtigen. Als führend anerkannt von Gartner®, IDC und Forrester, wird Endpoint Central von über 31.000 Unternehmen weltweit vertraut und ist sowohl in On-Premises- als auch in SaaS-Editionen verfügbar. Diese Lösung vereinfacht die komplexe Landschaft des Endpoint-Managements und befähigt IT- und Sicherheitsteams, mehr mit weniger zu verwalten, indem sie intelligente Automatisierung und KI-gestützte Bedrohungsminderung über eine einheitliche Plattform bereitstellt. Geschäftsvorteile und ROI Eine von Forrester in Auftrag gegebene Total Economic Impact™-Studie ergab, dass Organisationen, die Endpoint Central einsetzen, mehrere signifikante Geschäftsvorteile erzielten, darunter: - 442% Kapitalrendite über drei Jahre, angetrieben durch Tool-Konsolidierung, Automatisierung und reduzierte Betriebskosten. - 4,5 Millionen US-Dollar an insgesamt quantifizierten wirtschaftlichen Vorteilen (Barwert), ein Nettobarwert von 3,7 Millionen US-Dollar und eine Amortisationszeit von weniger als sechs Monaten. - 95% Reduzierung der manuellen Patch-Zeit sowie Senkung der Lizenz- und Versicherungskosten durch verbesserte Sicherheitslage und Compliance. - Signifikante Reduzierungen von Compliance-Verstößen und sicherheitsbezogenen Störungen, die durch die Fähigkeit von Endpoint Central getrieben werden, Endpunktstabilität und Risikominderung in messbare Geschäftsergebnisse umzuwandeln. **Average Rating:** 4.5/5.0 **Total Reviews:** 1,118 #### How Do G2 Users Rate ManageEngine Endpoint Central? - **War the product ein guter Geschäftspartner?:** 8.9/10 (Category avg: 8.9/10) - **Service-Management:** 8.2/10 (Category avg: 8.6/10) - **Einhaltung von ITIL-Richtlinien:** 8.2/10 (Category avg: 8.4/10) - **Notfall-Wiederherstellung:** 7.2/10 (Category avg: 7.6/10) #### Who Is the Company Behind ManageEngine Endpoint Central? - **Verkäufer:** [Zoho](https://www.g2.com/de/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) - **Gründungsjahr:** 1996 - **Hauptsitz:** Austin, TX - **Twitter:** @Zoho 137,880 Twitter-Follower - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9c8e45ddb296c32c6c5597ef9ba945c94562c57624f7bd1dcf1a9e9931f71578&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F38373%2F&secure%5Burl_type%5D=linkedin_company_website) 30,766 Mitarbeiter\*innen auf LinkedIn® - **Telefon:** +1 (888) 900-9646 #### Who Uses This Product? - **Who Uses This:** IT-Manager, Systemadministrator - **Top Industries:** Informationstechnologie und Dienstleistungen, Finanzdienstleistungen - **Company Size:** 64% Medium, 24% Large #### What Do G2 Reviewers Say About ManageEngine Endpoint Central? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer loben die **Benutzerfreundlichkeit** von Endpoint Central und heben die benutzerfreundliche Oberfläche und die nahtlose Integration mit bestehenden Systemen hervor. - Benutzer schätzen das **einfache und effiziente Patch-Management** -System von ManageEngine Endpoint Central, das die Sicherheit und Benutzerfreundlichkeit verbessert. - Benutzer lieben die **umfangreichen Funktionen** von ManageEngine Endpoint Central für effizientes Endpoint- und Patch-Management. - Benutzer finden die **Softwarebereitstellungsfähigkeiten** von ManageEngine Endpoint Central effizient und zeitsparend für das IT-Management. - Benutzer schätzen die **umfangreichen Funktionen** von ManageEngine Endpoint Central, die das Endpunkt- und Sicherheitsmanagement auf einer Plattform nahtlos machen. ##### Cons - Benutzer empfinden die **fehlende Berichterstattungsfunktionalität** als Nachteil, der die Effektivität für Managed Service Provider einschränkt. - Benutzer stehen vor Herausforderungen mit **Funktionsproblemen** in Endpoint Central, insbesondere in Bezug auf dynamische Gruppen und unklare Bereitstellungsbemerkungen. - Benutzer haben **Probleme mit Patches** bei ManageEngine Endpoint Central, da es Schwierigkeiten hat, Software und Hardware effizient zu aktualisieren. - Benutzer finden die **Komplexität der Benutzeroberfläche** überwältigend, mit unklarer Anleitung zu Funktionen und mobiler Verwaltung. - Benutzer bemerken eine **steile Lernkurve** und begrenzte Anpassungsmöglichkeiten, die eine effektive Nutzung von ManageEngine Endpoint Central behindern. #### What Are Recent G2 Reviews of ManageEngine Endpoint Central? **["Fantastisches Produkt mit großartigem Support"](https://www.g2.com/de/survey_responses/manageengine-endpoint-central-review-8854133)** **Rating:** 5.0/5.0 stars _— Seth G._ [Read full review](https://www.g2.com/de/survey_responses/manageengine-endpoint-central-review-8854133) **["Vereinfachung des Enterprise-Patch-Managements mit Test-und-Genehmigungs-Workflows und Automatisierung"](https://www.g2.com/de/survey_responses/manageengine-endpoint-central-review-13103876)** **Rating:** 4.5/5.0 stars _— Abdallah A._ [Read full review](https://www.g2.com/de/survey_responses/manageengine-endpoint-central-review-13103876) #### What Are G2 Users Discussing About ManageEngine Endpoint Central? - [Was ist Zoho ManageEngine Desktop Central?](https://www.g2.com/de/discussions/what-is-zoho-manageengine-desktop-central) - 3 comments - [Was ist die ManageEngine-Software?](https://www.g2.com/de/discussions/manageengine-desktop-central-what-is-manageengine-software) - 1 comment, 1 upvote - [What is ManageEngine desktop?](https://www.g2.com/de/discussions/what-is-manageengine-desktop) - 1 comment - [Wofür wird ManageEngine Desktop Central verwendet?](https://www.g2.com/de/discussions/what-is-manageengine-desktop-central-used-for) - 1 comment ### [Atera](https://www.g2.com/products/atera/reviews) Atera is defining the category of Autonomous IT, where AI agents resolve technical incidents end to end, without a technician in the loop. Atera's AI-native IT management platform consolidates RMM, helpdesk, ticketing, advanced reporting, and automation, empowering IT teams and MSPs to manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Atera’s autonomous AI agent, Robin, detects, diagnoses, remediates, and verifies incidents by taking action directly on devices, servers, networks, and mainframes, resolving Tier-1 and complex Tier-2 incidents in full. 1) Resolution without the wait. Robin doesn't just suggest or assist, it acts and resolves, on its own, instantly. 2) Always-on coverage, day and night. Robin extends your team's reach around the clock, resolving issues at 2am just as reliably as at 2pm, so your team isn't the only line of defense when it comes to fighting downtime. 3) A personal IT tech for every employee. An intelligent, context-aware AI agent that understands your environment, adapts to each user, and responds instantly. Built on a patented architecture, Robin operates as a system of action within your existing enterprise environment, adhering to the highest enterprise-grade security and compliance standards. It's governed by configurable guardrails, a complete audit trail, and approval workflows, so autonomy never comes at the cost of control. More than 13,000 organizations across 120+ countries rely on Atera to keep their people working, uninterrupted. Discover how Atera can help you achieve unparalleled organizational efficiency at www.atera.com. **Average Rating:** 4.6/5.0 **Total Reviews:** 1,223 #### How Do G2 Users Rate Atera? - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.9/10) - **Service Management:** 8.3/10 (Category avg: 8.6/10) - **ITIL Policy Compliance:** 8.1/10 (Category avg: 8.4/10) - **Disaster Recovery:** 7.4/10 (Category avg: 7.6/10) #### Who Is the Company Behind Atera? - **Seller:** [Atera](https://www.g2.com/sellers/atera) - **Company Website:** www.atera.com - **Year Founded:** 2011 - **HQ Location:** Tel Aviv - **Twitter:** @AteraCloud 1,675 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d38cf3be9c748c5d823f0616da1e9a35094eec1b19735765c7c4c229a7d79702&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F98739%2F&secure%5Burl_type%5D=linkedin_company_website) 416 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, IT Manager - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 55% Small, 31% Medium #### What Do G2 Reviewers Say About Atera? _AI-generated summary from verified user reviews_ ##### Pros - Users find Atera to be incredibly **easy to use** , streamlining workstation and server management in one place. - Users value the **powerful automation tools** of Atera, enabling efficient workstation and server management through scripts and remote access. - Users appreciate the **all-in-one dashboard** of Atera, which streamlines their workflow and enhances productivity drastically. - Users value the **efficiency** of Atera, noting its automation and ease of use streamline their device management. - Users appreciate Atera's **proactive monitoring** , enhancing efficiency with a seamless all-in-one dashboard for better workflow. ##### Cons - Users note **missing features** like checklists and insufficient alert context, complicating their overall Atera experience. - Users find the **limited features** of Atera restrictive, especially in the mobile app and billing options. - Users report that **improvement is needed** in Atera's interface changes and remote access reliability, impacting workflows. - Users note that **report loading times and limited customization** can hinder efficiency and usability within Atera. - Users highlight **feature issues** with Atera, including inconvenient billing increments and disruptive interface changes. #### What Are Recent G2 Reviews of Atera? **["Stable, Clean, and Easy Monitoring with Built-In AI"](https://www.g2.com/survey_responses/atera-review-13213152)** **Rating:** 4.5/5.0 stars _— Dieter S._ [Read full review](https://www.g2.com/survey_responses/atera-review-13213152) **["Easy-to-Use RMM With Strong Patching, Scripting, and a Central Device View"](https://www.g2.com/survey_responses/atera-review-13223481)** **Rating:** 4.0/5.0 stars _— Kyle R._ [Read full review](https://www.g2.com/survey_responses/atera-review-13223481) #### What Are G2 Users Discussing About Atera? - [What is Atera used for?](https://www.g2.com/discussions/what-is-atera-used-for) - 1 comment - [What is the best RMM tool?](https://www.g2.com/discussions/what-is-the-best-rmm-tool) - 1 comment - [Is atera safe?](https://www.g2.com/discussions/is-atera-safe) - 2 comments - [What is atera RMM?](https://www.g2.com/discussions/what-is-atera-rmm) - 1 comment - [What is atera software?](https://www.g2.com/discussions/what-is-atera-software) - 1 comment ### [AWS Systems Manager](https://www.g2.com/de/products/aws-systems-manager/reviews) AWS Systems Manager bietet Ihnen Sichtbarkeit und Kontrolle über Ihre Infrastruktur auf AWS. Systems Manager stellt eine Benutzeroberfläche bereit, sodass Sie Betriebsdaten aus mehreren AWS-Diensten anzeigen können und ermöglicht es Ihnen, betriebliche Aufgaben über Ihre AWS-Ressourcen hinweg zu automatisieren. **Average Rating:** 4.5/5.0 **Total Reviews:** 25 #### How Do G2 Users Rate AWS Systems Manager? - **War the product ein guter Geschäftspartner?:** 8.8/10 (Category avg: 8.9/10) - **Service-Management:** 9.0/10 (Category avg: 8.6/10) - **Einhaltung von ITIL-Richtlinien:** 9.0/10 (Category avg: 8.4/10) - **Notfall-Wiederherstellung:** 8.8/10 (Category avg: 7.6/10) #### Who Is the Company Behind AWS Systems Manager? - **Verkäufer:** [Amazon Web Services (AWS)](https://www.g2.com/de/sellers/amazon-web-services-aws-3e93cc28-2e9b-4961-b258-c6ce0feec7dd) - **Gründungsjahr:** 2006 - **Hauptsitz:** Seattle, WA - **Twitter:** @awscloud 2,232,483 Twitter-Follower - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=072881eee28a2afe24f8d1bda9f20e3e146b9fb4b214f216411ce2ed6898b31e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Famazon-web-services%2F&secure%5Burl_type%5D=linkedin_company_website) 147,094 Mitarbeiter\*innen auf LinkedIn® - **Eigentum:** NASDAQ: AMZN #### Who Uses This Product? - **Top Industries:** Computersoftware, Informationstechnologie und Dienstleistungen - **Company Size:** 42% Large, 31% Medium #### What Do G2 Reviewers Say About AWS Systems Manager? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer schätzen die **Automatisierungsfunktionen** von AWS Systems Manager, die Sicherheit und Compliance durch effizientes Patch-Management verbessern. - Benutzer schätzen den **robusten Kundensupport** für AWS Systems Manager, mit einfachem Zugang zu Dokumentation und Unterstützung durch die Community. - Benutzer finden die **Benutzerfreundlichkeit** von AWS Systems Manager vorteilhaft für das effektive Management von Sicherheit und Compliance. - Benutzer schätzen die **einfachen Integrationen** des AWS Systems Manager, die Sicherheit und Compliance mühelos über Dienste hinweg verbessern. - Benutzer finden die **Implementierung einfach** mit AWS Systems Manager, da sie von einer unkomplizierten Integration und hervorragenden Supportressourcen profitieren. ##### Cons - Benutzer finden die **Komplexität der Identifizierung sensibler Informationen** mit AWS Systems Manager als eine bedeutende Herausforderung. - Benutzer finden **Lernschwierigkeiten** bei der Identifizierung von PII in Bildern oder PDFs mit AWS Systems Manager, was die Einhaltung der Vorschriften erschwert. #### What Are Recent G2 Reviews of AWS Systems Manager? **["Sichere und einfache Konfiguration & Geheimnisverwaltung für AWS-Anwendungen"](https://www.g2.com/de/survey_responses/aws-systems-manager-review-13126095)** **Rating:** 5.0/5.0 stars _— Atharva P._ [Read full review](https://www.g2.com/de/survey_responses/aws-systems-manager-review-13126095) **["Zentralisiertes AWS-Management leicht gemacht mit Session Manager und Patch-Automatisierung"](https://www.g2.com/de/survey_responses/aws-systems-manager-review-13164375)** **Rating:** 5.0/5.0 stars _— ganapathy n._ [Read full review](https://www.g2.com/de/survey_responses/aws-systems-manager-review-13164375) #### What Are G2 Users Discussing About AWS Systems Manager? - [Wofür wird AWS Systems Manager verwendet?](https://www.g2.com/de/discussions/what-is-aws-systems-manager-used-for) ### [OpManager Nexus](https://www.g2.com/de/products/opmanager-nexus/reviews) OpManager Nexus ist eine Full-Stack-Observability-Plattform, die IT-Teams dabei hilft, ihre gesamte Infrastruktur zu überwachen und zu verwalten, einschließlich Netzwerke, Server, Anwendungen, Datenbanken und Websites, von einer einzigen Konsole aus. Entwickelt für mittelgroße bis große Organisationen, die hybride und lokale Umgebungen verwalten, bietet OpManager Nexus tiefe Einblicke in jede Schicht des IT-Stacks. IT-Teams erhalten eine konsolidierte Sicht auf ihre Infrastruktur, wodurch die Notwendigkeit für mehrere, nicht verbundene Überwachungstools entfällt und der operative Aufwand, der mit deren Verwaltung einhergeht, reduziert wird. Dieser einheitliche Ansatz ermöglicht schnellere Entscheidungsfindung und hilft Organisationen, die Servicezuverlässigkeit in komplexen, verteilten Umgebungen aufrechtzuerhalten, in denen Ausfallzeiten direkte Auswirkungen auf die Geschäftskontinuität haben können. OpManager Nexus umfasst AIOps-Funktionen, die über die traditionelle Überwachung hinausgehen. Agentische KI- und generative KI-Integrationen automatisieren routinemäßige Diagnosen und beschleunigen die Problemlösung, während intelligente Ereigniskorrelationen Beziehungen zwischen Warnungen im gesamten Stack identifizieren. Zusammen helfen diese Funktionen IT-Teams, Probleme frühzeitig zu erkennen, den Alarmrausch zu durchbrechen und Probleme zu lösen, bevor sie Endbenutzer oder breitere Geschäftsabläufe beeinträchtigen. Für IT-Teams, die mit hohen Ereignisvolumina in großen Umgebungen zu tun haben, reduziert dieses Maß an Automatisierung die Zeit, die für manuelle Fehlersuche aufgewendet wird, erheblich. In Bezug auf die Bereitstellung unterstützt OpManager Nexus sowohl die lokale Installation als auch den Cloud-Zugriff (betrieben von Site24x7) über die privaten Rechenzentren von ManageEngine. Organisationen können das Modell wählen, das mit ihrer Infrastrukturstrategie, ihren Sicherheitsrichtlinien und Compliance-Anforderungen übereinstimmt, ohne Kompromisse bei der Überwachungstiefe oder Plattformfähigkeit einzugehen. Als Teil des ManageEngine-Ökosystems integriert sich OpManager Nexus nativ mit ITSM-, Analyse- und Sicherheitstools und bietet IT-Teams den vollständigen operativen Kontext, der erforderlich ist, um die Infrastrukturleistung zu verwalten und auf Vorfälle von Anfang bis Ende zu reagieren. **Average Rating:** 4.6/5.0 **Total Reviews:** 223 #### How Do G2 Users Rate OpManager Nexus? - **War the product ein guter Geschäftspartner?:** 9.0/10 (Category avg: 8.9/10) - **Service-Management:** 10.0/10 (Category avg: 8.6/10) - **Einhaltung von ITIL-Richtlinien:** 10.0/10 (Category avg: 8.4/10) #### Who Is the Company Behind OpManager Nexus? - **Verkäufer:** [Zoho](https://www.g2.com/de/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) - **Unternehmenswebsite:** www.zoho.com - **Gründungsjahr:** 1996 - **Hauptsitz:** Austin, TX - **Twitter:** @Zoho 137,880 Twitter-Follower - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9c8e45ddb296c32c6c5597ef9ba945c94562c57624f7bd1dcf1a9e9931f71578&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F38373%2F&secure%5Burl_type%5D=linkedin_company_website) 30,766 Mitarbeiter\*innen auf LinkedIn® #### Who Uses This Product? - **Who Uses This:** IT-Manager, Netzwerkadministrator - **Top Industries:** Informationstechnologie und Dienstleistungen, Finanzdienstleistungen - **Company Size:** 54% Medium, 32% Large #### What Do G2 Reviewers Say About OpManager Nexus? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer schätzen die **Überwachungsfunktionen** von OpManager Nexus und loben seine Benutzerfreundlichkeit und effektive Echtzeit-Benachrichtigungen. - Benutzer schätzen die **Echtzeitüberwachung** von OpManager Nexus, die die Problemlösung verbessert und die Systemeffizienz aufrechterhält. - Benutzer schätzen die **Benutzerfreundlichkeit** von OpManager Nexus, die die Überwachung und Verwaltung kritischer Systeme vereinfacht. - Benutzer schätzen die **intuitive Benutzeroberfläche** von OpManager Nexus, die ihr Überwachungserlebnis mit einfacher Navigation und Warnmeldungen verbessert. - Benutzer schätzen die **umfassenden Überwachungs** fähigkeiten von OpManager Nexus für eine verbesserte Server- und Netzwerkverwaltung. ##### Cons - Benutzer finden, dass die **Komplexität der Einrichtung** von OpManager Nexus zu Schwierigkeiten bei der Verwaltung und Benachrichtigungen führen kann. - Benutzer finden die **komplexe Konfiguration** von OpManager herausfordernd, insbesondere während der anfänglichen Einrichtung und Verwaltung von Warnungen. - Benutzer finden die **komplexe Einrichtung** von OpManager Nexus herausfordernd, insbesondere während des anfänglichen Onboarding-Prozesses. - Benutzer bemerken **fehlende Funktionen** in OpManager Nexus, wobei einige erweiterte Optionen hinter höheren Editionen gesperrt sind, was die Funktionalität einschränkt. - Benutzer finden die **schwierige Konfiguration** von OpManager herausfordernd, was oft zu übermäßigen Warnungen ohne richtige Anpassungen führt. #### What Are Recent G2 Reviews of OpManager Nexus? **["Klare Dashboards und proaktive Warnungen für vollständige Infrastrukturtransparenz"](https://www.g2.com/de/survey_responses/opmanager-nexus-review-13121842)** **Rating:** 4.5/5.0 stars _— Tarun A._ [Read full review](https://www.g2.com/de/survey_responses/opmanager-nexus-review-13121842) **["Zentralisierte NOC-Dashboards und Echtzeitüberwachung leicht gemacht"](https://www.g2.com/de/survey_responses/opmanager-nexus-review-13134137)** **Rating:** 5.0/5.0 stars _— Francesco T._ [Read full review](https://www.g2.com/de/survey_responses/opmanager-nexus-review-13134137) #### What Are G2 Users Discussing About OpManager Nexus? - [Wofür wird ManageEngine OpManager verwendet?](https://www.g2.com/de/discussions/what-is-manageengine-opmanager-used-for) - [How do I upgrade ManageEngine OpManager?](https://www.g2.com/de/discussions/how-do-i-upgrade-manageengine-opmanager) - 1 comment, 3 upvotes - [Was ist die ManageEngine-Software?](https://www.g2.com/de/discussions/manageengine-opmanager-what-is-manageengine-software) - 1 comment - [Wie benutzt man die OpManager-Tools?](https://www.g2.com/de/discussions/how-do-you-use-opmanager-tools) - 1 comment - [What is the use of OpManager?](https://www.g2.com/de/discussions/what-is-the-use-of-opmanager) ### [Amazon EC2 Systems Manager](https://www.g2.com/de/products/amazon-ec2-systems-manager/reviews) Amazon EC2 Systems Manager ist ein Verwaltungsdienst, der Benutzern helfen soll, Softwareinventar automatisch zu sammeln, Betriebssystem-Patches anzuwenden, Systemabbilder zu erstellen und Windows- und Linux-Betriebssysteme zu konfigurieren. **Average Rating:** 4.4/5.0 **Total Reviews:** 108 #### How Do G2 Users Rate Amazon EC2 Systems Manager? - **War the product ein guter Geschäftspartner?:** 8.4/10 (Category avg: 8.9/10) - **Service-Management:** 8.7/10 (Category avg: 8.6/10) - **Einhaltung von ITIL-Richtlinien:** 8.4/10 (Category avg: 8.4/10) - **Notfall-Wiederherstellung:** 8.1/10 (Category avg: 7.6/10) #### Who Is the Company Behind Amazon EC2 Systems Manager? - **Verkäufer:** [Amazon Web Services (AWS)](https://www.g2.com/de/sellers/amazon-web-services-aws-3e93cc28-2e9b-4961-b258-c6ce0feec7dd) - **Gründungsjahr:** 2006 - **Hauptsitz:** Seattle, WA - **Twitter:** @awscloud 2,232,483 Twitter-Follower - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=072881eee28a2afe24f8d1bda9f20e3e146b9fb4b214f216411ce2ed6898b31e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Famazon-web-services%2F&secure%5Burl_type%5D=linkedin_company_website) 147,094 Mitarbeiter\*innen auf LinkedIn® - **Eigentum:** NASDAQ: AMZN #### Who Uses This Product? - **Who Uses This:** Software-Ingenieur - **Top Industries:** Informationstechnologie und Dienstleistungen, Computersoftware - **Company Size:** 58% Large, 30% Medium #### What Are Recent G2 Reviews of Amazon EC2 Systems Manager? **["Zentralisierte EC2-Verwaltung mit sicherem, SSH-freiem Zugriff über den Session Manager"](https://www.g2.com/de/survey_responses/amazon-ec2-systems-manager-review-12934205)** **Rating:** 5.0/5.0 stars _— Atharva P._ [Read full review](https://www.g2.com/de/survey_responses/amazon-ec2-systems-manager-review-12934205) **["Der beste Ort, um alle EC2-Instanzen zu überwachen: EC2 Systems Manager."](https://www.g2.com/de/survey_responses/amazon-ec2-systems-manager-review-8942363)** **Rating:** 4.5/5.0 stars _— Deep N._ [Read full review](https://www.g2.com/de/survey_responses/amazon-ec2-systems-manager-review-8942363) #### What Are G2 Users Discussing About Amazon EC2 Systems Manager? - [Wofür wird Amazon EC2 Systems Manager verwendet?](https://www.g2.com/de/discussions/what-is-amazon-ec2-systems-manager-used-for) - 1 comment, 1 upvote - [How do I use AWS system manager?](https://www.g2.com/de/discussions/how-do-i-use-aws-system-manager) - [What are the features of the Amazon ec2 service?](https://www.g2.com/de/discussions/what-are-the-features-of-the-amazon-ec2-service) - [What is ec2 systems manager?](https://www.g2.com/de/discussions/what-is-ec2-systems-manager) - [What does AWS systems manager do?](https://www.g2.com/de/discussions/what-does-aws-systems-manager-do) ### [TeamViewer](https://www.g2.com/products/teamviewer/reviews) TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficiency and achieve their business goals by digitally transforming their processes. We offer a selection of bespoke solutions: TeamViewer Tensor, our enterprise remote connectivity solution, enables businesses to connect, manage, and protect computers, mobile devices, and embedded platforms – on site and around the globe. TeamViewer Remote, our remote access and support solution, enables secure access to devices for remote support in small and medium-sized businesses. A free version of TeamViewer Remote is available for personal use. TeamViewer is actively working to shape the digital revolution by innovating in the fields of augmented reality (AR) and the Internet of Things (IoT). Our AR platform, Frontline, brings digital technology onto the shop floor with industrial AR solutions designed to optimize manual processes. Strategic partnerships and software integrations with other industry leaders such as SAP, Google, and Microsoft let us provide our customers with a seamless experience, regardless of their device or operating system. Since TeamViewer was founded in Göppingen, Germany, in 2005, our solutions have been installed on more than 2.5 billion devices worldwide. For more information, visit www.teamviewer.com. **Average Rating:** 4.5/5.0 **Total Reviews:** 4,033 #### How Do G2 Users Rate TeamViewer? - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.9/10) - **Service Management:** 9.7/10 (Category avg: 8.6/10) - **ITIL Policy Compliance:** 9.1/10 (Category avg: 8.4/10) - **Disaster Recovery:** 9.2/10 (Category avg: 7.6/10) #### Who Is the Company Behind TeamViewer? - **Seller:** [TeamViewer](https://www.g2.com/sellers/teamviewer) - **Company Website:** www.teamviewer.com - **Year Founded:** 2005 - **HQ Location:** Goppingen - **Twitter:** @TeamViewer 48,070 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=19ecae1c1749b1b5b63060d84138c5e550a373f67a37dee81701b6d78c4fc845&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3479536%2F&secure%5Burl_type%5D=linkedin_company_website) 2,769 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Software Engineer, IT Manager - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 41% Small, 34% Medium #### What Do G2 Reviewers Say About TeamViewer? _AI-generated summary from verified user reviews_ ##### Pros - Users enjoy the **ease of use** of TeamViewer, appreciating its flexible interface and accessible features for collaboration. - Users appreciate the **ease of use** and reliable connections TeamViewer offers, making remote access seamless and effective. - Users value the **ease of use** of TeamViewer for reliable remote access and seamless technical support. - Users appreciate the **easy access** of TeamViewer, enabling seamless control and support across all devices. - Users find TeamViewer's **remote access capabilities** invaluable for virtual meetings and seamless collaboration without platform limitations. ##### Cons - Users often face **connection issues** with TeamViewer, leading to frustrations in maintaining stable connections during use. - Users experience **connectivity issues** with TeamViewer, leading to difficulties during connections and affecting performance. - Users find TeamViewer's pricing to be **quite steep** , especially when considered against its competitors' offerings. - Users often experience **slow performance** during screenshare, particularly with weak internet connections affecting usability. - Users find **remote access issues** with TeamViewer frustrating, often struggling with connectivity and confusing control panels. #### What Are Recent G2 Reviews of TeamViewer? **["Essential for remote support, but with an initial learning curve"](https://www.g2.com/survey_responses/teamviewer-review-13188681)** **Rating:** 5.0/5.0 stars _— Bruno B._ [Read full review](https://www.g2.com/survey_responses/teamviewer-review-13188681) **["Easy use of remote support at an affordable price"](https://www.g2.com/survey_responses/teamviewer-review-13208877)** **Rating:** 5.0/5.0 stars _— Héctor G._ [Read full review](https://www.g2.com/survey_responses/teamviewer-review-13208877) #### What Are G2 Users Discussing About TeamViewer? - [What are the unique benefits of using TeamViewer Remote for remote access and support?](https://www.g2.com/discussions/what-are-the-unique-benefits-of-using-teamviewer-remote-for-remote-access-and-support) - 2 comments, 1 upvote - [How is TeamViewer Remote being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-teamviewer-remote-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 1 comment - [What is TeamViewer used for?](https://www.g2.com/discussions/what-is-teamviewer-used-for) - 2 comments - [Do hackers use TeamViewer?](https://www.g2.com/discussions/teamviewer-do-hackers-use-teamviewer) - 2 comments - [What is TeamViewer tensor?](https://www.g2.com/discussions/teamviewer-engage-what-is-teamviewer-tensor) ### [Red Hat Ansible Automation Platform](https://www.g2.com/products/red-hat-ansible-automation-platform/reviews) Red Hat® Ansible® Automation Platform is Red Hat's primary enterprise automation product offering., it includes all of the tooling needed for building, deploying, and managing end-to-end automation at scale. Ansible Automation Platform makes it possible for users across an organization to share, vet, and manage automation content by means of a simple, powerful, and agentless technical implementation. IT managers can provide guidelines on how automation is applied to individual teams. Meanwhile, automation creators retain the freedom to write tasks that use existing knowledge, without the operational overhead of conforming to complex tools and frameworks. It is a more secure and stable foundation for deploying end-to-end automation solutions, from hybrid cloud to the edge. Ansible Automation Platform uses an open source development model of the Ansible project to create an experience tailored to enterprise automation. This open development model connects the engineers behind Ansible Automation Platform to more than a dozen open source Ansible projects in the community. As members work together to identify and elevate the best ideas, Red Hat supports them by contributing to the code and creating products from upstream projects. View more at https://www.ansible.com/compare Ansible Automation Platform simplifies packaging and distribution while providing tested and trusted interoperability between all the components. Combined with an 18-month support life cycle, Ansible Automation Platform takes the complexity, uncertainty, and guesswork out of using upstream open source tools. With a Red Hat subscription, you get certified and validated automation content from our robust partner ecosystem; added security, reporting, and analytics; and life cycle technical support from Red Hat and Red Hat’s technology partners to scale automation across your organization. And you’ll get expert knowledge gained from our success with thousands of customers. **Average Rating:** 4.6/5.0 **Total Reviews:** 369 #### How Do G2 Users Rate Red Hat Ansible Automation Platform? - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.9/10) - **Service Management:** 8.6/10 (Category avg: 8.6/10) - **ITIL Policy Compliance:** 6.3/10 (Category avg: 8.4/10) - **Disaster Recovery:** 6.8/10 (Category avg: 7.6/10) #### Who Is the Company Behind Red Hat Ansible Automation Platform? - **Seller:** [Red Hat](https://www.g2.com/sellers/red-hat) - **Year Founded:** 1993 - **HQ Location:** Raleigh, NC - **Twitter:** @RedHat 300,769 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4e0d3729ea76bc2ca4cd8f1f390777549ab9f3d824d6dd01fe584e175b43fe7a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3545%2F&secure%5Burl_type%5D=linkedin_company_website) 19,413 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** DevOps Engineer, Software Engineer - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 48% Large, 36% Medium #### What Do G2 Reviewers Say About Red Hat Ansible Automation Platform? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **automation efficiency** of Red Hat Ansible Automation Platform, simplifying task execution without human intervention. - Users value the **automation efficiency** of Red Hat Ansible Automation Platform, streamlining tasks without human intervention. - Users value the **easy integrations** of Red Hat Ansible Automation Platform, streamlining their automation processes efficiently. - Users value the **task automation** capabilities of Red Hat Ansible, enabling efficient, hands-free operations for repeatable tasks. - Users appreciate the **ease of use** of Red Hat Ansible Automation Platform, enabling efficient multitasking and streamlined operations. ##### Cons - Users face a **steep learning curve** with Ansible, requiring a shift from traditional methods and challenging installations. - Users find the **learning difficulty** of the Red Hat Ansible Automation Platform due to its complexity and daunting environment. - Users find the **complexity of the environment** and licensing challenging, making management and scaling difficult. - Users find the **complex setup** of Red Hat Ansible Automation Platform challenging, particularly when managing dependencies in isolated environments. - Users find **automation issues** with Ansible Automation Platform, citing bugs and limited export functionality as concerns. #### What Are Recent G2 Reviews of Red Hat Ansible Automation Platform? **["Consistent, Scalable Automation That Boosts Stability and Efficiency"](https://www.g2.com/survey_responses/red-hat-ansible-automation-platform-review-12121846)** **Rating:** 5.0/5.0 stars _— Prasanth K._ [Read full review](https://www.g2.com/survey_responses/red-hat-ansible-automation-platform-review-12121846) **["Efficient Automation with Some Learning Curves"](https://www.g2.com/survey_responses/red-hat-ansible-automation-platform-review-12646247)** **Rating:** 4.0/5.0 stars _— Jairo R._ [Read full review](https://www.g2.com/survey_responses/red-hat-ansible-automation-platform-review-12646247) #### What Are G2 Users Discussing About Red Hat Ansible Automation Platform? - [What is Red Hat Ansible Automation Platform used for?](https://www.g2.com/discussions/what-is-red-hat-ansible-automation-platform-used-for) - 1 comment - [Is Red Hat Ansible free?](https://www.g2.com/discussions/is-red-hat-ansible-free) - [What should I automate with Ansible?](https://www.g2.com/discussions/what-should-i-automate-with-ansible) - [What are the three main components in Red Hat Ansible automation platform?](https://www.g2.com/discussions/what-are-the-three-main-components-in-red-hat-ansible-automation-platform) - [What is Red Hat Ansible automation platform?](https://www.g2.com/discussions/what-is-red-hat-ansible-automation-platform) ### [AWS Management Console](https://www.g2.com/de/products/aws-management-console/reviews) Die AWS Management Console ist eine webbasierte Schnittstelle, die zentralen Zugriff auf eine Vielzahl von Amazon Web Services (AWS) bietet. Sie ermöglicht es Benutzern, ihre Cloud-Ressourcen effizient zu verwalten und zu überwachen, indem sie Werkzeuge zum Konfigurieren, Bereitstellen und Überwachen von Anwendungen über die globale Infrastruktur von AWS bereitstellt. Mit ihrem intuitiven Design vereinfacht die Konsole Aufgaben im Cloud-Management und macht sie sowohl für Anfänger als auch für erfahrene Benutzer zugänglich. Hauptmerkmale und Funktionalität: - Einheitliches Dashboard: Greifen Sie auf über 200 AWS-Dienste von einem einzigen Ort aus zu und verwalten Sie diese, wodurch der Betrieb vereinfacht und die Notwendigkeit, zwischen mehreren Plattformen zu wechseln, reduziert wird. - Anpassung: Passen Sie die Startseite der Konsole mit Widgets wie Zuletzt besucht, AWS Health und Kosten und Nutzung an, sodass Benutzer sich auf die für sie relevantesten Informationen konzentrieren können. - Ressourcenmanagement: Erstellen, konfigurieren und überwachen Sie AWS-Ressourcen wie EC2-Instanzen, S3-Buckets und RDS-Datenbanken einfach, um eine effiziente Ressourcenzuweisung und -überwachung zu ermöglichen. - Abrechnungs- und Kostenmanagement: Überwachen Sie Nutzungsmuster und verwalten Sie Ausgaben mit integrierten Abrechnungstools, die Transparenz und Kontrolle über Cloud-Ausgaben bieten. - Sicherheit und Compliance: Nutzen Sie AWS Identity and Access Management (IAM), um Benutzerberechtigungen zu steuern und sicheren Zugriff auf Ressourcen zu gewährleisten, wodurch die allgemeine Sicherheitslage verbessert wird. - Mobiler Zugriff: Verwalten Sie AWS-Ressourcen unterwegs mit der AWS Console Mobile Application, die Flexibilität und kontinuierliche Überwachung von Cloud-Operationen bietet. Primärer Wert und bereitgestellte Lösungen: Die AWS Management Console adressiert die Komplexität des Cloud-Ressourcenmanagements, indem sie eine zentrale, benutzerfreundliche Plattform bietet. Sie befähigt Benutzer, ihre Cloud-Infrastruktur effizient zu überwachen, die Leistung zu optimieren und Kosten zu kontrollieren. Durch die Integration verschiedener AWS-Dienste in eine kohärente Schnittstelle steigert die Konsole die Produktivität, beschleunigt Bereitstellungszeiten und stellt sicher, dass Benutzer ihre Cloud-Umgebungen effektiv verwalten können, ohne umfangreiche technische Expertise zu benötigen. **Average Rating:** 4.5/5.0 **Total Reviews:** 46 #### How Do G2 Users Rate AWS Management Console? - **War the product ein guter Geschäftspartner?:** 8.5/10 (Category avg: 8.9/10) - **Service-Management:** 8.5/10 (Category avg: 8.6/10) - **Einhaltung von ITIL-Richtlinien:** 8.9/10 (Category avg: 8.4/10) - **Notfall-Wiederherstellung:** 8.6/10 (Category avg: 7.6/10) #### Who Is the Company Behind AWS Management Console? - **Verkäufer:** [Amazon Web Services (AWS)](https://www.g2.com/de/sellers/amazon-web-services-aws-3e93cc28-2e9b-4961-b258-c6ce0feec7dd) - **Gründungsjahr:** 2006 - **Hauptsitz:** Seattle, WA - **Twitter:** @awscloud 2,232,483 Twitter-Follower - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=072881eee28a2afe24f8d1bda9f20e3e146b9fb4b214f216411ce2ed6898b31e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Famazon-web-services%2F&secure%5Burl_type%5D=linkedin_company_website) 147,094 Mitarbeiter\*innen auf LinkedIn® - **Eigentum:** NASDAQ: AMZN #### Who Uses This Product? - **Top Industries:** Informationstechnologie und Dienstleistungen, Computersoftware - **Company Size:** 45% Small, 28% Large #### What Do G2 Reviewers Say About AWS Management Console? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer schätzen das **zentralisierte Management** von AWS-Diensten, was die Effizienz fördert und den Kontextwechsel zwischen Konten reduziert. - Benutzer schätzen die **einheitliche Weboberfläche** der AWS Management Console für einen reibungslosen Zugriff und erhöhte Produktivität. - Benutzer schätzen die **anpassbare Startseite** , die ihre AWS-Erfahrung mit maßgeschneiderten Widgets und Organisation optimiert. - Benutzer schätzen die **Benutzerfreundlichkeit** der AWS Management Console und profitieren von einer optimierten, intuitiven Oberfläche zur Verwaltung von Ressourcen. - Benutzer schätzen die **einheitliche Weboberfläche und das anpassbare Dashboard** , die die Effizienz und Zugänglichkeit für AWS-Dienste verbessern. #### What Are Recent G2 Reviews of AWS Management Console? **["Zentralisiertes, durchsuchbares Hub zur Verwaltung nahezu jedes AWS-Dienstes"](https://www.g2.com/de/survey_responses/aws-management-console-review-12934121)** **Rating:** 5.0/5.0 stars _— Atharva P._ [Read full review](https://www.g2.com/de/survey_responses/aws-management-console-review-12934121) **["Die zentrale Konsole/Dashboard für das AWS-Ökosystem"](https://www.g2.com/de/survey_responses/aws-management-console-review-11618581)** **Rating:** 5.0/5.0 stars _— Luca P._ [Read full review](https://www.g2.com/de/survey_responses/aws-management-console-review-11618581) #### What Are G2 Users Discussing About AWS Management Console? - [Wofür wird die AWS Management Console verwendet?](https://www.g2.com/de/discussions/what-is-aws-management-console-used-for) - [How long will your session with the AWS Management Console remain active?](https://www.g2.com/de/discussions/how-long-will-your-session-with-the-aws-management-console-remain-active) - [Is ie 10.8 supported on AWS Management Console?](https://www.g2.com/de/discussions/is-ie-10-8-supported-on-aws-management-console) - [How do I use AWS Management Console?](https://www.g2.com/de/discussions/how-do-i-use-aws-management-console) - [What is the management console in AWS?](https://www.g2.com/de/discussions/what-is-the-management-console-in-aws) ### [SymphonyAI IT Service Management](https://www.g2.com/de/products/symphonyai-it-service-management/reviews) SymphonyAI IT Service Management bietet eine unternehmensgerechte Lösung, die messbare Geschäftsergebnisse durch den Einsatz von Automatisierung, prädiktiver und generativer KI liefert. Kunden konnten 60% der Serviceanfragen automatisieren, eine 50% schnellere Lösung erreichen und 30% Einsparungen bei Hardware- und Softwarekosten mit unserer ITSM-Plattform realisieren. Wir werden als Gartner Customers’ Choice anerkannt und als führender und bedeutender Akteur in vielen führenden Analystenberichten hervorgehoben. Führende globale Unternehmen wie KPMG, Toyota, Trelix, Ameritas, Hershey’s, Smart & Final sind SymphonyAI-Kunden. SymphonyAI ITSM kann im Vergleich zu anderen führenden Akteuren auf dem Markt erhebliche Kosteneinsparungen und eine schnellere Wertschöpfung erzielen. **Average Rating:** 4.6/5.0 **Total Reviews:** 66 #### How Do G2 Users Rate SymphonyAI IT Service Management? - **War the product ein guter Geschäftspartner?:** 8.7/10 (Category avg: 8.9/10) - **Service-Management:** 8.7/10 (Category avg: 8.6/10) - **Einhaltung von ITIL-Richtlinien:** 8.8/10 (Category avg: 8.4/10) - **Notfall-Wiederherstellung:** 6.7/10 (Category avg: 7.6/10) #### Who Is the Company Behind SymphonyAI IT Service Management? - **Verkäufer:** [SymphonyAI](https://www.g2.com/de/sellers/symphonyai-cf01fc99-7338-420c-9ae6-2c2a4552d056) - **Gründungsjahr:** 2017 - **Hauptsitz:** Palo Alto, California - **Twitter:** @SymphonySummit 470 Twitter-Follower - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=39fa2cf17e2234d6aba86e0c18128a50167d80d8c2801b1a0f9efab806506b2a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsymphonyai%2F&secure%5Burl_type%5D=linkedin_company_website) 2,086 Mitarbeiter\*innen auf LinkedIn® #### Who Uses This Product? - **Top Industries:** Informationstechnologie und Dienstleistungen, Automobil - **Company Size:** 68% Large, 32% Medium #### What Do G2 Reviewers Say About SymphonyAI IT Service Management? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer loben die **Automatisierung von Serviceanfragen** , die Effizienz steigert und den Onboarding-Prozess für Organisationen optimiert. - Benutzer lieben die **Automatisierungseffizienz** in SymphonyAI, insbesondere für die nahtlose Umwandlung von E-Mails in Serviceanfragen. - Benutzer loben die **einfache Konfiguration** von Serviceanfragen und heben die nahtlosen Automatisierungs- und manuellen Erstellungsoptionen hervor. - Benutzer schätzen die **Anpassungsfähigkeit** von SymphonyAI, die eine einfache Konfiguration und Automatisierung von Serviceanfragen per E-Mail ermöglicht. - Benutzer finden SymphonyAI IT Service Management extrem **benutzerfreundlich** mit intuitiver Konfiguration und nahtloser E-Mail-Integration. ##### Cons - Benutzer finden die **komplexe Konfiguration** herausfordernd und suchen nach einfacheren Back-End-Einrichtungsoptionen. - Benutzer finden die **Back-End-Konfigurationen zu komplex** , was zu Herausforderungen in der Benutzerfreundlichkeit und der gesamten Integration führt. - Benutzer finden die **komplexe Einrichtung** des SymphonyAI IT Service Managements herausfordernd und benötigen eine Vereinfachung für eine bessere Benutzerfreundlichkeit. - Benutzer finden das **teure Abonnementmodell** für mittelgroße bis große Organisationen herausfordernd, was die Zugänglichkeit und Flexibilität einschränkt. - Benutzer haben **Filterprobleme** mit SymphonyAI IT Service Management, insbesondere beim Ausschließen bestimmter E-Mail-Adressen. #### What Are Recent G2 Reviews of SymphonyAI IT Service Management? **["Gutes ITSM-Tool zur Verwaltung von Vorfällen und Serviceanfragen."](https://www.g2.com/de/survey_responses/symphonyai-it-service-management-review-11011556)** **Rating:** 4.5/5.0 stars _— Deepak M._ [Read full review](https://www.g2.com/de/survey_responses/symphonyai-it-service-management-review-11011556) **["Tolles Produkt zu verwenden und hilft, IT-Tickets schneller zu lösen"](https://www.g2.com/de/survey_responses/symphonyai-it-service-management-review-1078494)** **Rating:** 5.0/5.0 stars _— Verifizierter Benutzer in Automobil_ [Read full review](https://www.g2.com/de/survey_responses/symphonyai-it-service-management-review-1078494) #### What Are G2 Users Discussing About SymphonyAI IT Service Management? - [What is ITSM system?](https://www.g2.com/de/discussions/what-is-itsm-system) - [What is Summit Asset agent?](https://www.g2.com/de/discussions/what-is-summit-asset-agent) - [What is SummitAI?](https://www.g2.com/de/discussions/what-is-summitai) - [What is symphony Summit tool?](https://www.g2.com/de/discussions/what-is-symphony-summit-tool) ### [Tines](https://www.g2.com/products/tines/reviews) Tines is the intelligent workflow platform trusted by the world's most advanced organizations. Companies like Coinbase, Databricks, Mars, Reddit, and SAP use Tines to power their most important workflows. With Tines, they’ve built a secure, flexible foundation to operationalize AI agents and intelligent workflows, unlocking productivity, moving faster, and future-proofing how work gets done. You can start building right away, by signing up for our always-free Community Edition and importing one of our pre-built workflows from the library. **Average Rating:** 4.7/5.0 **Total Reviews:** 399 #### How Do G2 Users Rate Tines? - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 8.9/10) - **Service Management:** 9.2/10 (Category avg: 8.6/10) - **Disaster Recovery:** 8.3/10 (Category avg: 7.6/10) #### Who Is the Company Behind Tines? - **Seller:** [Tines](https://www.g2.com/sellers/tines) - **Company Website:** www.tines.com - **Year Founded:** 2018 - **HQ Location:** Dublin, IE - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4fc971f982798d83e47683f1503ab5657fee83ad46901a0ba9319f85a0d8adbf&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftines-io%2F&secure%5Burl_type%5D=linkedin_company_website) 568 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Security Engineer, Software Engineer - **Top Industries:** Computer & Network Security, Information Technology and Services - **Company Size:** 38% Medium, 35% Large #### What Do G2 Reviewers Say About Tines? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Tines, enabling efficient automation without requiring extensive technical knowledge. - Users find Tines makes **automation effortless** , enabling easy task handling without requiring coding skills. - Users praise Tines for their **exceptional customer support** , providing fast, friendly, and effective assistance anytime it’s needed. - Users value the **easy integrations** of Tines, enabling quick and effective automation without coding skills. - Users praise Tines for its **seamless integrations** and robust support, enabling efficient workflow automation with ease. ##### Cons - Users find Tines lacks essential features, notably a robust **IDE and code review capabilities** , affecting workflow efficiency. - Users experience a **steep learning curve** with Tines, requiring deep understanding for effective automation and customization. - Users find the **lack of advanced features** in Tines hampers their ability to create complex workflows effectively. - Users find Tines **expensive** , particularly for smaller teams, due to its rigid pricing model and limited ticketing features. - Users find the **learning curve and complexity** challenging, making it hard to fully utilize Tines' capabilities. #### What Are Recent G2 Reviews of Tines? **["Powerful No-Code Automation with a Flexible, Secure Visual Interface."](https://www.g2.com/survey_responses/tines-review-13218331)** **Rating:** 4.5/5.0 stars _— Anil B._ [Read full review](https://www.g2.com/survey_responses/tines-review-13218331) **["Intuitive No-Code Automation with Strong AI and Integrations"](https://www.g2.com/survey_responses/tines-review-13208088)** **Rating:** 4.5/5.0 stars _— Harsh C._ [Read full review](https://www.g2.com/survey_responses/tines-review-13208088) #### What Are G2 Users Discussing About Tines? - [How do you use Tines?](https://www.g2.com/discussions/how-do-you-use-tines) - [Is tines a soar?](https://www.g2.com/discussions/is-tines-a-soar) - 1 comment - [What does Tines do?](https://www.g2.com/discussions/what-does-tines-do) - 1 comment - [What is Tines automation?](https://www.g2.com/discussions/what-is-tines-automation) - 2 comments ### [Freshservice](https://www.g2.com/de/products/freshservice/reviews) Freshservice von Freshworks ist eine KI-gestützte ServiceOps-Plattform, die für moderne Unternehmen entwickelt wurde, die schnell handeln müssen, ohne die Kontrolle zu verlieren. Durch die Vereinheitlichung von ITSM, ITOM, IT-Asset-Management und Enterprise-Service-Management auf einer einzigen Plattform mit einer gemeinsamen Datenebene beseitigt Freshservice das Tool-Wirrwarr und die Sichtbarkeitslücken, die Teams verlangsamen - und schafft eine einzige Quelle der Wahrheit über Dienste, Assets und Infrastruktur. IT-Teams erhalten vollständige Sichtbarkeit in ihre Umgebung: automatisierte Erkennung, ein robustes CMDB für Auswirkungenanalyse und Ursachenbehebung sowie optimiertes Incident-, Problem-, Change- und Major-Incident-Management. Über die IT hinaus erstreckt sich Freshservice nahtlos auf HR, Finanzen und Einrichtungen - und bietet jedem Geschäftsteam die gleiche konsistente, effiziente Serviceerfahrung ohne die Komplexität separater Tools. Freshservice verfügt über eine nativ eingebettete KI-Schicht namens Freddy AI, die Agenten hilft, Probleme schneller zu lösen, Mitarbeiter-Serviceanfragen zu automatisieren und Führungskräften die Einblicke zu geben, die sie benötigen, um bessere Entscheidungen zu treffen. Das Ergebnis ist nicht nur ein schnellerer Service; es ist ein grundlegend proaktiverer Betrieb, der Probleme aufdeckt und löst, bevor sie die Mitarbeiter beeinträchtigen. **Average Rating:** 4.6/5.0 **Total Reviews:** 1,299 #### How Do G2 Users Rate Freshservice? - **War the product ein guter Geschäftspartner?:** 9.1/10 (Category avg: 8.9/10) - **Service-Management:** 8.9/10 (Category avg: 8.6/10) - **Einhaltung von ITIL-Richtlinien:** 8.7/10 (Category avg: 8.4/10) - **Notfall-Wiederherstellung:** 7.5/10 (Category avg: 7.6/10) #### Who Is the Company Behind Freshservice? - **Verkäufer:** [Freshworks](https://www.g2.com/de/sellers/freshworks) - **Unternehmenswebsite:** www.freshworks.com - **Gründungsjahr:** 2010 - **Hauptsitz:** San Mateo, CA - **Twitter:** @FreshworksInc 19,020 Twitter-Follower - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5f531480627d021846a1bab97814f28776888079b40b7e07b52045e7d1e35c99&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffreshworks-inc%2F&secure%5Burl_type%5D=linkedin_company_website) 7,505 Mitarbeiter\*innen auf LinkedIn® #### Who Uses This Product? - **Who Uses This:** IT-Manager, IT-Direktor - **Top Industries:** Informationstechnologie und Dienstleistungen, Computersoftware - **Company Size:** 61% Medium, 21% Large #### What Do G2 Reviewers Say About Freshservice? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer heben die **Benutzerfreundlichkeit** von Freshservice hervor und schätzen das intuitive Design und das effiziente Ticketmanagement. - Benutzer schätzen die **intuitive Benutzeroberfläche und umfangreichen Funktionen** von Freshservice, die sowohl komplexe Aufgaben als auch tägliche Aktivitäten vereinfachen. - Benutzer schätzen die **Automatisierungsfunktionen** von Freshservice, die die Effizienz erheblich steigern und die Ticketverwaltungsprozesse optimieren. - Benutzer loben die **Vielfalt der Ticketorganisationsoptionen** in Freshservice, was die Effizienz und das Benutzererlebnis verbessert. - Benutzer schätzen das **intuitive Ticketmanagement** in Freshservice, was die Benutzerfreundlichkeit verbessert und interne Genehmigungsprozesse optimiert. ##### Cons - Benutzer finden die **fehlenden Funktionen** in Freshservice frustrierend, insbesondere das Fehlen von intuitiven Berichts- und Suchfunktionen. - Benutzer finden die **begrenzten Funktionen** von Freshservice einschränkend, was die Effektivität von Berichterstattung und Projektmanagement beeinträchtigt. - Benutzer finden die **Lernkurve steil** , da komplizierte Konfigurationen und unintuitive Berichtsfunktionen Frustration verursachen. - Benutzer finden **begrenzte Anpassungsoptionen** in Freshservice, was die Anpassung des Systems an spezifische Geschäftsanforderungen einschränken kann. - Benutzer finden **Ticketprobleme** frustrierend, insbesondere bei verwirrender Berichterstattung und Schwierigkeiten beim Extrahieren von Daten für das Management. #### What Are Recent G2 Reviews of Freshservice? **["Benutzerfreundliche No-Code-Automatisierung mit hilfreichen API-Integrationen und Berichterstattung"](https://www.g2.com/de/survey_responses/freshservice-review-13141245)** **Rating:** 5.0/5.0 stars _— Shubham C._ [Read full review](https://www.g2.com/de/survey_responses/freshservice-review-13141245) **["Sauber, anpassbar und schnell – Freshservice hält uns organisiert"](https://www.g2.com/de/survey_responses/freshservice-review-13160237)** **Rating:** 4.5/5.0 stars _— Enrique L._ [Read full review](https://www.g2.com/de/survey_responses/freshservice-review-13160237) #### What Are G2 Users Discussing About Freshservice? - [Wofür wird Freshservice verwendet?](https://www.g2.com/de/discussions/what-is-freshservice-used-for) - 3 comments, 1 upvote ### [Azure Secure and Well-Managed Cloud](https://www.g2.com/products/azure-secure-and-well-managed-cloud/reviews) Gain visibility and control across your hybrid cloud with simplified operations management and security **Average Rating:** 3.9/5.0 **Total Reviews:** 96 #### How Do G2 Users Rate Azure Secure and Well-Managed Cloud? - **Has the product been a good partner in doing business?:** 7.7/10 (Category avg: 8.9/10) - **Service Management:** 8.0/10 (Category avg: 8.6/10) - **ITIL Policy Compliance:** 8.3/10 (Category avg: 8.4/10) - **Disaster Recovery:** 7.6/10 (Category avg: 7.6/10) #### Who Is the Company Behind Azure Secure and Well-Managed Cloud? - **Seller:** [Microsoft](https://www.g2.com/sellers/microsoft) - **Year Founded:** 1975 - **HQ Location:** Redmond, Washington - **Twitter:** @microsoft 13,091,739 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9458f51bd6ded48ad432a804f19ad736469f007787569b63827154231c315630&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmicrosoft%2F&secure%5Burl_type%5D=linkedin_company_website) 231,632 employees on LinkedIn® - **Ownership:** MSFT #### Who Uses This Product? - **Top Industries:** Information Technology and Services, Hospital & Health Care - **Company Size:** 54% Large, 24% Small #### What Are Recent G2 Reviews of Azure Secure and Well-Managed Cloud? **["Managing our cloud resources as well as on premise resources through single cloud platform"](https://www.g2.com/survey_responses/azure-secure-and-well-managed-cloud-review-5147135)** **Rating:** 4.0/5.0 stars _— Verified User in Food & Beverages_ [Read full review](https://www.g2.com/survey_responses/azure-secure-and-well-managed-cloud-review-5147135) **["Your one view for both on-premise and cloud Infrastructure monitoring"](https://www.g2.com/survey_responses/azure-secure-and-well-managed-cloud-review-6635957)** **Rating:** 4.5/5.0 stars _— Temitope P._ [Read full review](https://www.g2.com/survey_responses/azure-secure-and-well-managed-cloud-review-6635957) #### What Are G2 Users Discussing About Azure Secure and Well-Managed Cloud? - [What are the benefits and challenges of using Azure Secure and Well-Managed Cloud for your cloud infrastructure?](https://www.g2.com/discussions/what-are-the-benefits-and-challenges-of-using-azure-secure-and-well-managed-cloud-for-your-cloud-infrastructure) - [What is Microsoft Operations Management Suite used for?](https://www.g2.com/discussions/what-is-microsoft-operations-management-suite-used-for) ### [SolarWinds Observability](https://www.g2.com/products/solarwinds-worldwide-llc-solarwinds-observability/reviews) SolarWinds® Observability is a comprehensive full-stack observability solution designed to meet the diverse needs of modern organizations, regardless of their size. This solution provides deep visibility into hybrid ecosystems, enabling users to monitor and manage both on-premises and cloud environments effectively. By optimizing performance and ensuring availability across distributed hybrid IT infrastructures, SolarWinds Observability supports organizations in navigating the complexities of their IT environments. Targeted at IT professionals and organizations that require robust monitoring capabilities, SolarWinds Observability caters to a wide range of use cases. It is particularly beneficial for businesses operating in hybrid environments, where the integration of on-premises and cloud resources is essential. The solution allows users to gain a holistic view of their networks, applications, databases, and user experiences, thereby facilitating better decision-making and operational efficiency. This is especially crucial in today’s fast-paced digital landscape, where downtime can significantly impact service reliability and customer satisfaction. One of the standout features of SolarWinds Observability is its built-in intelligence powered by AIOps capabilities. This functionality accelerates issue remediation by enabling users to detect, troubleshoot, and resolve problems more efficiently. The advanced predictive analysis and anomaly-based alerts help organizations proactively address potential issues before they escalate, ultimately reducing downtime and enhancing service reliability. Additionally, the solution's log pattern analysis further streamlines the troubleshooting process, allowing IT teams to focus on strategic initiatives rather than being bogged down by operational challenges. SolarWinds Observability offers flexibility in deployment, providing users with the option to choose between self-hosted and SaaS models. The self-hosted option integrates seamlessly with other SolarWinds services, such as security and storage monitoring, while the SaaS option is tailored for deeper monitoring of custom and cloud-based applications. This adaptability ensures that organizations can select the deployment method that best aligns with their operational needs and infrastructure. Moreover, SolarWinds Observability stands out by consolidating multiple monitoring tools into a single, integrated solution. This not only simplifies the monitoring process but also helps organizations reduce costs associated with managing disparate systems. By offering comprehensive visibility across hybrid IT environments, SolarWinds Observability empowers organizations to optimize their operations and enhance overall performance. **Average Rating:** 4.3/5.0 **Total Reviews:** 824 #### How Do G2 Users Rate SolarWinds Observability? - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.9/10) - **Service Management:** 9.5/10 (Category avg: 8.6/10) - **ITIL Policy Compliance:** 6.7/10 (Category avg: 8.4/10) - **Disaster Recovery:** 7.1/10 (Category avg: 7.6/10) #### Who Is the Company Behind SolarWinds Observability? - **Seller:** [SolarWinds Worldwide LLC](https://www.g2.com/sellers/solarwinds-worldwide-llc) - **Company Website:** www.solarwinds.com - **Year Founded:** 1999 - **HQ Location:** Austin, TX - **Twitter:** @solarwinds 19,570 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a1765c38bb6352c68352819e76f659e536738a569e70b5125a52a054a2348dc6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F166039%2F&secure%5Burl_type%5D=linkedin_company_website) 2,824 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Network Engineer, Network Administrator - **Top Industries:** Information Technology and Services, Hospital & Health Care - **Company Size:** 43% Large, 35% Medium #### What Do G2 Reviewers Say About SolarWinds Observability? _AI-generated summary from verified user reviews_ ##### Pros - Users highlight the **ease of use** of SolarWinds Observability, appreciating its intuitive interface and unified dashboards. - Users appreciate the **comprehensive visibility** with SolarWinds Observability, enhancing system management and performance monitoring effortlessly. - Users appreciate the **visibility** provided by SolarWinds Observability, making system management and performance monitoring effortless. - Users appreciate the **real-time monitoring** of SolarWinds Observability, which enhances system management and troubleshooting efficiency. - Users appreciate the **easy-to-read dashboards** of SolarWinds Observability, making monitoring and system management seamless and efficient. ##### Cons - Users face a **significant learning curve** in leveraging advanced features and navigating the setup and configuration process. - Users find the **pricing to be steep** , especially with costs increasing rapidly as more features are utilized. - Users find SolarWinds Observability **not user-friendly** due to a difficult new interface and outdated setup documentation. - Users face **integration issues** due to limited out-of-the-box support and challenges with setup and custom work. - Users report **poor customer support** from SolarWinds Observability, with insufficient assistance for integrations and troubleshooting issues. #### What Are Recent G2 Reviews of SolarWinds Observability? **["Powerful Database Observability"](https://www.g2.com/survey_responses/solarwinds-observability-review-12663147)** **Rating:** 4.5/5.0 stars _— Naveen T._ [Read full review](https://www.g2.com/survey_responses/solarwinds-observability-review-12663147) **["Highly recommended for organizations looking to modernize their monitoring strategy."](https://www.g2.com/survey_responses/solarwinds-observability-review-13140564)** **Rating:** 5.0/5.0 stars _— MJ S._ [Read full review](https://www.g2.com/survey_responses/solarwinds-observability-review-13140564) #### What Are G2 Users Discussing About SolarWinds Observability? - [What is SolarWinds Network Performance Monitor used for?](https://www.g2.com/discussions/what-is-solarwinds-network-performance-monitor-used-for) - 2 comments - [What is SolarWinds NetFlow Traffic Analyzer used for?](https://www.g2.com/discussions/what-is-solarwinds-netflow-traffic-analyzer-used-for) - 1 comment - [What is SolarWinds Network Configuration Manager used for?](https://www.g2.com/discussions/what-is-solarwinds-network-configuration-manager-used-for) - [What is SolarWinds Storage Resource Monitor used for?](https://www.g2.com/discussions/what-is-solarwinds-storage-resource-monitor-used-for) - [What is SolarWinds Log Analyzer used for?](https://www.g2.com/discussions/what-is-solarwinds-log-analyzer-used-for) - ‹ Prev‹ Prev - 1 - [2](/categories/enterprise-it-management/enterprise?open_modal_url=%2Fproducts%2Ffreshservice%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fenterprise-it-management%252Fenterprise%26source%3Dcategory&order=g2_score&page=2#product-list) - [3](/categories/enterprise-it-management/enterprise?open_modal_url=%2Fproducts%2Ffreshservice%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fenterprise-it-management%252Fenterprise%26source%3Dcategory&order=g2_score&page=3#product-list) - [Next ›Next ›](/categories/enterprise-it-management/enterprise?open_modal_url=%2Fproducts%2Ffreshservice%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fenterprise-it-management%252Fenterprise%26source%3Dcategory&order=g2_score&page=2#product-list) Spotlight Categories [Employee Recognition Software](https://www.g2.com/categories/employee-recognition) [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm) [Enterprise Risk Management (ERM) Software](https://www.g2.com/categories/enterprise-risk-management-erm) [E-Commerce Platforms](https://www.g2.com/categories/e-commerce-platforms) [Session Replay Software](https://www.g2.com/categories/session-replay) Similar Categories - [Application Portfolio Management](/categories/application-portfolio-management) - [Auto Scaling](/categories/auto-scaling) - [Cloud Cost Management](/categories/cloud-cost-management) - [Cloud Management Platforms](/categories/cloud-management-platforms) - [Cloud Migration Assessment Tools](/categories/cloud-migration-assessment-tools) - [Columnar Databases](/categories/columnar-databases) - [Data as a Service (DaaS)](/categories/data-as-a-service-daas) - [Data Destruction](/categories/data-destruction) - [Data Extraction](/categories/data-extraction-tools) - [Data Governance](/categories/data-governance-tools) - [Data Observability](/categories/data-observability) - [Data Recovery](/categories/data-recovery) - [Digital Employee Experience (DEX) Management](/categories/digital-employee-experience-dex-management) - [Digital Experience Monitoring (DEM)](/categories/digital-experience-monitoring-dem) - [Digital Governance](/categories/digital-governance) [Browse Enterprise IT Management Themes](/categories/enterprise-it-management/themes)