--- title: Freshservice Reviews meta\_title: 'Freshservice Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1350 reviews by the users' company size, role or industry to find out how Freshservice works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 1350 scale: '5' date\_modified: '2026-08-12' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- ### Freshservice Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users highlight the **ease of use** of Freshservice, appreciating its intuitive design and efficient ticket management. [(158 mentions)](https://www.g2.com/products/freshservice/reviews?filters%5Bsentiment_snippet%5D=1833122&qs=pros-and-cons#reviews) Users appreciate the **intuitive interface and extensive features** of Freshservice, simplifying both complex tasks and daily activities. [(89 mentions)](https://www.g2.com/products/freshservice/reviews?filters%5Bsentiment_snippet%5D=1835413&qs=pros-and-cons#reviews) Users value the **automation features** of Freshservice, significantly enhancing efficiency and streamlining ticket management processes. [(75 mentions)](https://www.g2.com/products/freshservice/reviews?filters%5Bsentiment_snippet%5D=1840001&qs=pros-and-cons#reviews) Users praise the **variety of ticket organization options** in Freshservice, enhancing efficiency and user experience. [(67 mentions)](https://www.g2.com/products/freshservice/reviews?filters%5Bsentiment_snippet%5D=1835237&qs=pros-and-cons#reviews) Users value the **intuitive ticket management** in Freshservice, enhancing usability and streamlining internal approval processes. [(61 mentions)](https://www.g2.com/products/freshservice/reviews?filters%5Bsentiment_snippet%5D=1839515&qs=pros-and-cons#reviews) Users find the **missing features** in Freshservice frustrating, particularly the lack of intuitive reporting and search functionalities. [(54 mentions)](https://www.g2.com/products/freshservice/reviews?filters%5Bsentiment_snippet%5D=1833407&qs=pros-and-cons#reviews) Users find the **limited features** of Freshservice restrictive, impacting the effectiveness of reporting and project management. [(42 mentions)](https://www.g2.com/products/freshservice/reviews?filters%5Bsentiment_snippet%5D=1836131&qs=pros-and-cons#reviews) Users find the **learning curve steep** , with complicated configurations and unintuitive reporting features causing frustration. [(36 mentions)](https://www.g2.com/products/freshservice/reviews?filters%5Bsentiment_snippet%5D=1833685&qs=pros-and-cons#reviews) Users find **limited customization** options in Freshservice, which can restrict tailoring the system to specific business needs. [(33 mentions)](https://www.g2.com/products/freshservice/reviews?filters%5Bsentiment_snippet%5D=1832832&qs=pros-and-cons#reviews) Users find **ticketing issues** frustrating, especially with confusing reporting and difficulty in extracting data for management. [(27 mentions)](https://www.g2.com/products/freshservice/reviews?filters%5Bsentiment_snippet%5D=1833478&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Freshservice ##### 1. Ease of Use Users highlight the **ease of use** of Freshservice, appreciating its intuitive design and efficient ticket management. [ See 158 mentions ](https://www.g2.com/products/freshservice/reviews?filters%5Bsentiment_snippet%5D=1833122&qs=pros-and-cons#reviews) See Related User Reviews NA Nathan A. Mid-Market (51-1000 emp.) 4.5/5 "Easy to use, handles all your business support needs" What do you like about Freshservice? Fully featured support and business admin dashboards, with huge amounts of flexibility and custom workflow options to fine tune it to your operations. ![Sophia M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sophia M.") SM Sophia M. Mid-Market (51-1000 emp.) 4.0/5 "Solid ITIL-aligned platform that brought much-needed structure to our scaling operations" What do you like about Freshservice? As a CEO, I don't get the chance to use every tool we implement on a daily basis, but I am intensely focused on the outcomes they deliver. What I appr ##### 2. Features Users appreciate the **intuitive interface and extensive features** of Freshservice, simplifying both complex tasks and daily activities. [ See 89 mentions ](https://www.g2.com/products/freshservice/reviews?filters%5Bsentiment_snippet%5D=1835413&qs=pros-and-cons#reviews) See Related User Reviews NA Nathan A. Mid-Market (51-1000 emp.) 4.5/5 "Easy to use, handles all your business support needs" What do you like about Freshservice? Fully featured support and business admin dashboards, with huge amounts of flexibility and custom workflow options to fine tune it to your operations. ![Leandro A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Leandro A.") LA Leandro A. Enterprise (\> 1000 emp.) 4.5/5 "Complete ITSM and ESM platform with excellent usability, governance, and productivity gain" What do you like about Freshservice? Freshservice offers a complete solution for ITSM and ESM. As an administrator, I can configure practically any business process, with standardization ##### 3. Automation Users value the **automation features** of Freshservice, significantly enhancing efficiency and streamlining ticket management processes. [ See 75 mentions ](https://www.g2.com/products/freshservice/reviews?filters%5Bsentiment_snippet%5D=1840001&qs=pros-and-cons#reviews) See Related User Reviews ![Harshid N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harshid N.") HN Harshid N. Enterprise (\> 1000 emp.) 5.0/5 "A Reliable and Intuitive Hub for Google Workspace Support" What do you like about Freshservice? Having used Freshservice for over three years to manage Google Workspace support, I find its automation and user interface to be its strongest assets. ![Caleb V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Caleb V.") CV Caleb V. Mid-Market (51-1000 emp.) 4.0/5 "Freshservice Helps Streamline HR Service Delivery Across Our Logistics Network" What do you like about Freshservice? What has been most impactful for us is the service portal. Creating a single, user-friendly front door for all employee inquiries has dramatically imp ##### 4. Ticketing System Users praise the **variety of ticket organization options** in Freshservice, enhancing efficiency and user experience. [ See 67 mentions ](https://www.g2.com/products/freshservice/reviews?filters%5Bsentiment_snippet%5D=1835237&qs=pros-and-cons#reviews) See Related User Reviews ![Leandro A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Leandro A.") LA Leandro A. Enterprise (\> 1000 emp.) 4.5/5 "Complete ITSM and ESM platform with excellent usability, governance, and productivity gain" What do you like about Freshservice? Freshservice offers a complete solution for ITSM and ESM. As an administrator, I can configure practically any business process, with standardization ![Caleb V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Caleb V.") CV Caleb V. Mid-Market (51-1000 emp.) 4.0/5 "Freshservice Helps Streamline HR Service Delivery Across Our Logistics Network" What do you like about Freshservice? What has been most impactful for us is the service portal. Creating a single, user-friendly front door for all employee inquiries has dramatically imp ##### 5. Ticket Management Users value the **intuitive ticket management** in Freshservice, enhancing usability and streamlining internal approval processes. [ See 61 mentions ](https://www.g2.com/products/freshservice/reviews?filters%5Bsentiment_snippet%5D=1839515&qs=pros-and-cons#reviews) See Related User Reviews ![Leandro A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Leandro A.") LA Leandro A. Enterprise (\> 1000 emp.) 4.5/5 "Complete ITSM and ESM platform with excellent usability, governance, and productivity gain" What do you like about Freshservice? Freshservice offers a complete solution for ITSM and ESM. As an administrator, I can configure practically any business process, with standardization ![Caleb V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Caleb V.") CV Caleb V. Mid-Market (51-1000 emp.) 4.0/5 "Freshservice Helps Streamline HR Service Delivery Across Our Logistics Network" What do you like about Freshservice? What has been most impactful for us is the service portal. Creating a single, user-friendly front door for all employee inquiries has dramatically imp ### 5 Cons or Disadvantages of Freshservice ##### 1. Missing Features Users find the **missing features** in Freshservice frustrating, particularly the lack of intuitive reporting and search functionalities. [ See 54 mentions ](https://www.g2.com/products/freshservice/reviews?filters%5Bsentiment_snippet%5D=1833407&qs=pros-and-cons#reviews) See Related User Reviews ![Shyamal C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shyamal C.") SC Shyamal C. Mid-Market (51-1000 emp.) 5.0/5 "Intelligent and Robust Customer Interaction Tool" What do you dislike about Freshservice? There are a few aspects that could be improved. The associated subscription cost is a bit on higher side, especially since some advanced features are MG Matt G. Enterprise (\> 1000 emp.) 4.5/5 "Versatile Helpdesk Solution with Room for Improvement" What do you dislike about Freshservice? I think that the journey model could be improved, as some of the functionalities from the old onboarding module are missing. Even though it's a new mo ##### 2. Limited Features Users find the **limited features** of Freshservice restrictive, impacting the effectiveness of reporting and project management. [ See 42 mentions ](https://www.g2.com/products/freshservice/reviews?filters%5Bsentiment_snippet%5D=1836131&qs=pros-and-cons#reviews) See Related User Reviews ![Shyamal C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shyamal C.") SC Shyamal C. Mid-Market (51-1000 emp.) 5.0/5 "Intelligent and Robust Customer Interaction Tool" What do you dislike about Freshservice? There are a few aspects that could be improved. The associated subscription cost is a bit on higher side, especially since some advanced features are ![Justin C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Justin C.") JC Justin C. 0.5/5 "Easy Setup, but Support Lacks Quality" What do you dislike about Freshservice? I am really disappointed with the limitations of Freshservice, which aren't apparent until you try to use the product in a more complex manner. It's f ##### 3. Learning Curve Users find the **learning curve steep** , with complicated configurations and unintuitive reporting features causing frustration. [ See 36 mentions ](https://www.g2.com/products/freshservice/reviews?filters%5Bsentiment_snippet%5D=1833685&qs=pros-and-cons#reviews) See Related User Reviews NA Nathan A. Mid-Market (51-1000 emp.) 4.5/5 "Easy to use, handles all your business support needs" What do you dislike about Freshservice? Sometimes features or settings aren't where you expect, and you sometimes have to do some digging to get the tools to work the way you want. ![Caleb V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Caleb V.") CV Caleb V. Mid-Market (51-1000 emp.) 4.0/5 "Freshservice Helps Streamline HR Service Delivery Across Our Logistics Network" What do you dislike about Freshservice? While the platform is very powerful, the initial setup and configuration required a dedicated effort from our team. We have specific workflows that di ##### 4. Limited Customization Users find **limited customization** options in Freshservice, which can restrict tailoring the system to specific business needs. [ See 33 mentions ](https://www.g2.com/products/freshservice/reviews?filters%5Bsentiment_snippet%5D=1832832&qs=pros-and-cons#reviews) See Related User Reviews ![Sophia M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sophia M.") SM Sophia M. Mid-Market (51-1000 emp.) 4.0/5 "Solid ITIL-aligned platform that brought much-needed structure to our scaling operations" What do you dislike about Freshservice? While the core functionality is excellent, we have found some of the more advanced customization options to be less flexible than we initially hoped. ![Shyamal C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shyamal C.") SC Shyamal C. Mid-Market (51-1000 emp.) 5.0/5 "Intelligent and Robust Customer Interaction Tool" What do you dislike about Freshservice? There are a few aspects that could be improved. The associated subscription cost is a bit on higher side, especially since some advanced features are ##### 5. Ticketing Issues Users find **ticketing issues** frustrating, especially with confusing reporting and difficulty in extracting data for management. [ See 27 mentions ](https://www.g2.com/products/freshservice/reviews?filters%5Bsentiment_snippet%5D=1833478&qs=pros-and-cons#reviews) See Related User Reviews ![Andrea A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrea A.") AA Andrea A. Mid-Market (51-1000 emp.) 3.5/5 "Easy to Use and Complete, but Ticket Update Tracking Needs Improvement" What do you dislike about Freshservice? Unable to know when I have a new update on a ticket, loose track of what needs to be work on ![Justin C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Justin C.") JC Justin C. 0.5/5 "Easy Setup, but Support Lacks Quality" What do you dislike about Freshservice? I am really disappointed with the limitations of Freshservice, which aren't apparent until you try to use the product in a more complex manner. It's f ![Madhav D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Madhav D.") MD Madhav D. Application developer Mid-Market (51-1000 emp.) 6/12/2026 "Simple, Easy-to-Use Interface with Helpful Details and Filters" 4.5/5 What do you like best about Freshservice? I have worked from last 2 month and have great experience. best thing I like is that its interface is simple and easy to use with all the details and filter. Review collected by and hosted on G2.com. What do you dislike about Freshservice? It is refreshing on switching tab, so number written on search bar it disapper and need to rewrite again. Review collected by and hosted on G2.com. What problems is Freshservice solving and how is that benefiting you? Main problem is for loging issue and ticket details and all the like requester, priority and related things and main things is commet related to the ticket is visisble to all but fresh service allow as to select private and pubile comment Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Richard Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Richard Z.") RZ Richard Z. Head of Solutions Small-Business (50 or fewer emp.) 5/5/2026 "Centralization and Automation that Increase Productivity" 5/5 What do you like best about Freshservice? I like the ease of creating services, customizing fields, and especially the user-friendly construction of automation workflows in Freshservice. This allows us to continuously adjust our support, improving our services and saving time with automated processes, such as approval workflows. Additionally, I found the initial setup of Freshservice extremely easy. Review collected by and hosted on G2.com. What do you dislike about Freshservice? The project management module can be more robust and needs the fields to be more customizable, in addition to the reports allowing for greater control. Review collected by and hosted on G2.com. What problems is Freshservice solving and how is that benefiting you? Freshservice centralizes requests from employees and customers in a practical and intuitive way. Thus, we can continuously improve our services and save time with automated processes. Review collected by and hosted on G2.com. Show More 5/6/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of sellerAI Translated ![Uriel A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Uriel A.") UA Uriel A. IT Systems Administrator Mid-Market (51-1000 emp.) 4/15/2026 "Streamlined Our IT Operations with Ease" 4.5/5 What do you like best about Freshservice? I like Freshservice because it's easy to use and is such a robust system that it continuously exceeds our expectations when it comes to customization to meet our company's needs. It automates ticket assignment, account provisioning, approval workflows, and resolution note generation. The AI agent uses knowledge from our knowledge base effectively. It also pulls in user data from our IdP to keep requester information up-to-date. This makes our agents' jobs easier and allows them to be more intentional with their time, and fulfillment of requests is simpler. It saves us time in the long run. The initial setup was quick, taking less than 2 days to reach the same level we had with Zoho Desk. Review collected by and hosted on G2.com. What do you dislike about Freshservice? Some of their built-in apps in the marketplace aren't maintained so they don't always work. Review collected by and hosted on G2.com. What problems is Freshservice solving and how is that benefiting you? Freshservice automates ticket assignment, account provisioning, workflows, and keeps user data updated, making it easier for agents and saving us time. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic AH Alexander H. Mid-Market (51-1000 emp.) 4/14/2026 "Streamlined Operations with Insightful Analytics" 5/5 What do you like best about Freshservice? I like the sheer quantity of analytical data that I can produce in seconds with Freshservice, which helps in making good decisions about resourcing and structuring our Central Services departments. The initial setup of Freshservice was very straightforward, and the support we receive is superb. Review collected by and hosted on G2.com. What do you dislike about Freshservice? It's a shame that we can't make our portal as bespoke as we'd like. We want it to be different for external and internal users but can't make all of the changes we'd like to. We would want the system to check the email address of the user and if it's internal, it displays a specific title and wording, whereas if the user isn't logged in, or is logged in without an internal email address, it displays a completely different title and wording. We can edit the workspaces they have access to, but that's about it. Review collected by and hosted on G2.com. What problems is Freshservice solving and how is that benefiting you? Freshservice tackles inefficiencies in Central Services' responses, provides easy analysis of workloads and efficiency, and automates processes. It delivers vast analytical data quickly, aiding in sound decision-making for resource management and departmental structuring. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Kosana A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kosana A.") KA Kosana A. Technical Support Engineer Enterprise (\> 1000 emp.) 8/7/2026 "Easy to Use but Notification Workflow Needs Improvement" 4/5 What do you like best about Freshservice? I use Freshservice to create requests for IT assets and any admin-related tasks like installing software. It really helps me get my requests raised and solved quickly without needing to reach out to each stakeholder for approval. I like that it is very easy to use. Review collected by and hosted on G2.com. What do you dislike about Freshservice? I don't like that Freshservice doesn't send the email notification unless I click on send notification after I create a ticket. Review collected by and hosted on G2.com. What problems is Freshservice solving and how is that benefiting you? I use Freshservice to create IT Asset and admin requests quickly. It simplifies raising requests and solving issues without needing to contact each stakeholder individually. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Nolan R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nolan R.") NR Nolan R. Chief Maintenance Officer Facilities Services Small-Business (50 or fewer emp.) 1/20/2026 "Freshservice Unified Our Operations and Delighted Our Staff" 5/5 What do you like best about Freshservice? What I value most about Freshservice is how it has professionalized service delivery across our entire chain, creating a single source of truth for every request. The intuitive, consumer-grade portal has been a game-changer for our non-technical staff; trainers and front-desk employees can now report a broken air conditioner or a software issue with the same ease as ordering something online, which has led to widespread adoption. The out-of-the-box workflows for facilities and IT management allowed us to launch quickly, bringing immediate structure to processes that were once entirely ad-hoc. Furthermore, the integrated IT Asset Management module has given us, for the first time, complete visibility and control over our entire inventory of equipment—from exercise machines to network hardware—enabling us to shift from costly reactive repairs to strategic, proactive maintenance. Review collected by and hosted on G2.com. What do you dislike about Freshservice? The primary challenge was the initial design phase to mold the platform to our specific hybrid of IT and physical asset management. While flexible, configuring the service catalog, approval chains, and SLAs to seamlessly handle everything from a leaky faucet ticket to a corporate software rollout required careful planning. For a lean operations team, fully leveraging the advanced AI and automation features to their potential is an ongoing journey. It demands a dedicated investment of time to configure and trust the system's predictive insights, which can be a stretch when managing day-to-day firefights across multiple locations. Review collected by and hosted on G2.com. What problems is Freshservice solving and how is that benefiting you? Freshservice is directly solving our core problem of operational fragmentation and invisible workload. Before implementation, service requests were trapped in a black hole of emails, text messages, and walk-up conversations, leading to missed issues, frustrated employees, and no way to measure our team's efficiency or asset lifecycle costs. This platform has eradicated that chaos by centralizing all communicationinto a single, trackable, and accountable system. The benefit for me is twofold: strategic and operational. Operationally, my team's productivity has soared with clear, automated work queues, and employee satisfaction has increased because everyone receives timely status updates. Strategically, I now have a powerful data engine to analyze trends, forecast equipment failures, and definitively demonstrate the ROI and business-critical value of our maintenance and IT departments to executive leadership. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![William G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "William G.") WG William G. Director Small-Business (50 or fewer emp.) 7/31/2026 "Highly Customizable and Easy to Personalize" 5/5 What do you like best about Freshservice? Highly customizable. I can configure and personalize almost everything. Review collected by and hosted on G2.com. What do you dislike about Freshservice? So far, the only thing I dislike is the limited number of status portals I can create—it’s capped at ten. Review collected by and hosted on G2.com. What problems is Freshservice solving and how is that benefiting you? All my services are now visible. I can keep track of all my assets and stay in control of every process. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller RR Reggie R. Lead IT Project Coordinator Enterprise (\> 1000 emp.) 4/16/2026 "Helpful Inventory and User Assignment Make Troubleshooting Fast" 5/5 What do you like best about Freshservice? The inventory feature has been very helpful. We’re able to assign both hardware and software to users, which makes it much easier to troubleshoot issues when they come up. Having the user’s information already available also helps us resolve problems more quickly. Review collected by and hosted on G2.com. What do you dislike about Freshservice? Some features aren’t fully customizable. Rather than the software supporting our existing process, we end up having to adjust the process to fit the software. Review collected by and hosted on G2.com. What problems is Freshservice solving and how is that benefiting you? Freshservice provides a full-service, one-stop support portal for users. From IT to facilities to HR, users can rely on a single portal to request the help they need and get directed to the right team. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic RM R K M. IT Customer Service Manager Mid-Market (51-1000 emp.) 5/6/2026 "Much-Improved End-User Experience with Frequent Freshservice Updates" 4.5/5 What do you like best about Freshservice? Freshservice has provided a much-improved end-user experience for our employees compared with our previous solution. Our new agents can also get up and running on Freshservice in less time. Each month, there are many updates to the application, which helps keep things feeling current and continually improving. Review collected by and hosted on G2.com. What do you dislike about Freshservice? Took a while to get used to using the API to perform certain tasks that in some other applications, is built into the UI. Review collected by and hosted on G2.com. What problems is Freshservice solving and how is that benefiting you? Freshservice helps us manage the incredible amount of tickets we injest each month, for multiple internal service departments Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Brad M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brad M.") BM Brad M. IT Systems Engineer II Information Technology and Services Mid-Market (51-1000 emp.) 4/2/2026 "Seamless Setup and Effective Integrations Elevate Freshservice" 4.5/5 What do you like best about Freshservice? I like that Freshservice offers a lot of opportunity to collaborate with other people, thanks to its widespread use. We have many external resources that make it really useful, and there are a lot of great integrations. The ability to integrate with NinjaOne to bring in alerts has been really helpful since they added that. The initial setup of Freshservice was very simple, with a lot of hand-holding and support provided, which made the process quick and straightforward. My previous experience with similar tools also helped us to get it done pretty quickly, within a month or two. Review collected by and hosted on G2.com. What do you dislike about Freshservice? I think maybe the time tracking could have some automation. Some of the project stuff is still a little green, and asset management could be better. Review collected by and hosted on G2.com. What problems is Freshservice solving and how is that benefiting you? Freshservice helps tackle disorganization by centralizing requests and offers great collaboration opportunities through its widespread use and integrations. Review collected by and hosted on G2.com. 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