1. [Home](https://www.g2.com/) 2. ... 3. [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools) 4. [Freshservice Discussions](https://www.g2.com/products/freshservice/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2d6a381d321e8fc6b72a7f95e8cde31a/freshservice.png "Product Avatar Image") ![Reward for good Freshservice reviews](https://images.g2crowd.com/uploads/report_medal_translation/image/35441/medal.svg "Reward for good Freshservice reviews") ](/products/freshservice/reviews) [ Freshservice ](/products/freshservice/reviews) (1,341)4.6/5 Freshservice by Freshworks is an AI-powered ServiceOps platform built for modern enterprises that need to move fast without sacrificing control. By unifying ITSM, ITOM, IT asset management, and enterprise service management on a single platform with a shared data layer, Freshservice eliminates the tool sprawl and visibility gaps that slow teams down - creating one source of truth across services, assets, and infrastructure. IT teams get full visibility into their environment: automated discovery, a robust CMDB for impact analysis and root cause resolution, and streamlined incident, problem, change, and major incident management. Beyond IT, Freshservice extends seamlessly to HR, finance, and facilities - giving every business team the same consistent, efficient service experience without the complexity of separate tools. Freshservice comes with a natively embedded AI layer called Freddy AI, that helps agents resolve issues faster, automates employee service requests, and gives leaders the insights they need to make better decisions. The result isn't just faster service; it's a fundamentally more proactive operation that surfaces and resolves issues before they impact employees. Show More * * * ### 33 Discussions ### 58 Participants ### 75.0 Nps Score Already have Freshservice? ### All Freshservice Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments RM Loading... [Robbie M.](https://www.g2.com/users/899aaed6-df24-4475-998e-bb48eedc3d6e "Robbie M.") • almost 7 years ago IT Service Manager IT Service Manager More Options - [ # Can we get on a regular email notification for new products/features/bug fixes? ](/discussions/16140-can-we-get-on-a-regular-email-notification-for-new-products-features-bug-fixes) Instead of having to search around online on the forums and roadmaps, please just [ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools)[ Service Desk Software ](https://www.g2.com/tags/service-desk-software)[ Enterprise IT Management Suites Software ](https://www.g2.com/tags/enterprise-it-management-suites-software)[ Incident Management Software ](https://www.g2.com/tags/incident-management-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Freshservice+questions+and+get+answers+from+expert+users+in+our+Freshservice+Discussions+section.&title=Freshservice+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshservice%2Fdiscuss%3Fpage%3D2) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Freshservice+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshservice%2Fdiscuss%3Fpage%3D2&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshservice%2Fdiscuss%3Fpage%3D2) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Freshservice+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshservice%2Fdiscuss%3Fpage%3D2%0aAsk+Freshservice+questions+and+get+answers+from+expert+users+in+our+Freshservice+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Freshservice+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshservice%2Fdiscuss%3Fpage%3D2%0aAsk+Freshservice+questions+and+get+answers+from+expert+users+in+our+Freshservice+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") KR Loading... [Keith R.](https://www.g2.com/users/4ec4d81d-da70-4528-9c83-8c73d7152da5 "Keith R.") • almost 7 years ago Help Desk Administrator Help Desk Administrator More Options - [ # How do I implement remote access with your product? ](/discussions/14594-how-do-i-implement-remote-access-with-your-product) Looking for a remote support solution. [ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools)[ Service Desk Software ](https://www.g2.com/tags/service-desk-software)[ Enterprise IT Management Suites Software ](https://www.g2.com/tags/enterprise-it-management-suites-software)[ Incident Management Software ](https://www.g2.com/tags/incident-management-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Freshservice+questions+and+get+answers+from+expert+users+in+our+Freshservice+Discussions+section.&title=Freshservice+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshservice%2Fdiscuss%3Fpage%3D2) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Freshservice+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshservice%2Fdiscuss%3Fpage%3D2&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshservice%2Fdiscuss%3Fpage%3D2) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Freshservice+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshservice%2Fdiscuss%3Fpage%3D2%0aAsk+Freshservice+questions+and+get+answers+from+expert+users+in+our+Freshservice+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Freshservice+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshservice%2Fdiscuss%3Fpage%3D2%0aAsk+Freshservice+questions+and+get+answers+from+expert+users+in+our+Freshservice+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Mary Jo V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mary Jo V.") MV Loading... [Mary Jo V.](https://www.g2.com/users/9700f259-6132-455a-99f4-c1529b541681 "Mary Jo V.") • almost 7 years ago Information Technology Professional who is seeking her next great adventure! Information Technology Professional who is seeking her next great adventure! More Options - [ # When will FreshService have AI Learning? ](/discussions/14335-when-will-freshservice-have-ai-learning) ? [ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools)[ Service Desk Software ](https://www.g2.com/tags/service-desk-software)[ Enterprise IT Management Suites Software ](https://www.g2.com/tags/enterprise-it-management-suites-software)[ Incident Management Software ](https://www.g2.com/tags/incident-management-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Freshservice+questions+and+get+answers+from+expert+users+in+our+Freshservice+Discussions+section.&title=Freshservice+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshservice%2Fdiscuss%3Fpage%3D2) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Freshservice+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshservice%2Fdiscuss%3Fpage%3D2&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshservice%2Fdiscuss%3Fpage%3D2) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Freshservice+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshservice%2Fdiscuss%3Fpage%3D2%0aAsk+Freshservice+questions+and+get+answers+from+expert+users+in+our+Freshservice+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Freshservice+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshservice%2Fdiscuss%3Fpage%3D2%0aAsk+Freshservice+questions+and+get+answers+from+expert+users+in+our+Freshservice+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Felipe S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Felipe S.") FS Loading... [Felipe S.](https://www.g2.com/users/315d98d6-fdae-428a-9f3e-f2e376d3628b "Felipe S.") • almost 7 years ago Fundador WeKall & Bidda, apasionado por las ventas y servicio al cliente ayudando a las empresas a transformarse. Fundador WeKall & Bidda, apasionado por las ventas y servicio al cliente ayudando a las empresas a transformarse. More Options - [ # When Freshservice ](/discussions/13604-when-freshservice) ? [ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools)[ Service Desk Software ](https://www.g2.com/tags/service-desk-software)[ Enterprise IT Management Suites Software ](https://www.g2.com/tags/enterprise-it-management-suites-software)[ Incident Management Software ](https://www.g2.com/tags/incident-management-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Freshservice+questions+and+get+answers+from+expert+users+in+our+Freshservice+Discussions+section.&title=Freshservice+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshservice%2Fdiscuss%3Fpage%3D2) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Freshservice+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshservice%2Fdiscuss%3Fpage%3D2&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshservice%2Fdiscuss%3Fpage%3D2) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Freshservice+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshservice%2Fdiscuss%3Fpage%3D2%0aAsk+Freshservice+questions+and+get+answers+from+expert+users+in+our+Freshservice+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Freshservice+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshservice%2Fdiscuss%3Fpage%3D2%0aAsk+Freshservice+questions+and+get+answers+from+expert+users+in+our+Freshservice+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") DC Loading... [Davide C.](https://www.g2.com/users/65c234aa-eec5-476b-aec7-d7bea798807a "Davide C.") • about 7 years ago System Administrator - Area ICT System Administrator - Area ICT More Options - [ # Goverlan and Zimbra integrations ](/discussions/12641-goverlan-and-zimbra-integrations) Hi, we use Goverlan for remote assistance to our users, I know that Goverlan's developers are working on an integration with FreshDESK not also FreshSERVICE, for us it could be interesting. The beta version of Goverlan is 9.50. We use Zimbra for email and collaboration suite an integration with... [Read more](/discussions/12641-goverlan-and-zimbra-integrations) [ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools)[ Service Desk Software ](https://www.g2.com/tags/service-desk-software)[ Enterprise IT Management Suites Software ](https://www.g2.com/tags/enterprise-it-management-suites-software)[ Incident Management Software ](https://www.g2.com/tags/incident-management-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Freshservice+questions+and+get+answers+from+expert+users+in+our+Freshservice+Discussions+section.&title=Freshservice+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshservice%2Fdiscuss%3Fpage%3D2) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Freshservice+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshservice%2Fdiscuss%3Fpage%3D2&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshservice%2Fdiscuss%3Fpage%3D2) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Freshservice+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshservice%2Fdiscuss%3Fpage%3D2%0aAsk+Freshservice+questions+and+get+answers+from+expert+users+in+our+Freshservice+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Freshservice+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshservice%2Fdiscuss%3Fpage%3D2%0aAsk+Freshservice+questions+and+get+answers+from+expert+users+in+our+Freshservice+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Jamison R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jamison R.") JR Loading... [Jamison R.](https://www.g2.com/users/a03f1870-ca53-4913-9e22-84e3af9a5c0e "Jamison R.") • about 6 years ago More Options - [ # Is there a function where I can input my hardware inventory and associate to a ticket request of such in inventory and have it decrease the count of the total in stock? ](/discussions/26821-is-there-a-function-where-i-can-input-my-hardware-inventory-and-associate-to-a-ticket-request-of-such-in-inventory-and-have-it-decrease-the-count-of-the-total-in-stock) ? [ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools)[ Service Desk Software ](https://www.g2.com/tags/service-desk-software)[ Enterprise IT Management Suites Software ](https://www.g2.com/tags/enterprise-it-management-suites-software)[ Incident Management Software ](https://www.g2.com/tags/incident-management-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Freshservice+questions+and+get+answers+from+expert+users+in+our+Freshservice+Discussions+section.&title=Freshservice+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshservice%2Fdiscuss%3Fpage%3D2) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Freshservice+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshservice%2Fdiscuss%3Fpage%3D2&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshservice%2Fdiscuss%3Fpage%3D2) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Freshservice+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshservice%2Fdiscuss%3Fpage%3D2%0aAsk+Freshservice+questions+and+get+answers+from+expert+users+in+our+Freshservice+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Freshservice+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshservice%2Fdiscuss%3Fpage%3D2%0aAsk+Freshservice+questions+and+get+answers+from+expert+users+in+our+Freshservice+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") - [‹ Prev‹ Prev](/products/freshservice/discuss) - [1](/products/freshservice/discuss) - 2 - Next ›Next › ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/freshservice/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Product Avatar Image") ### Have you used Freshservice before? Answer a few questions to help the Freshservice community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshservice%2Fdiscuss%3Fpage%3D2%26small_ask%3Dfreshservice) No ## Top Contributors in Freshservice 1 ![Hitesh P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hitesh P.") HP Loading... ### [Hitesh P.](https://www.g2.com/users/0ea93f6a-0528-4ba3-b37a-81f89f9f7033 "Hitesh P.") Digital Marketing Specialist 10 pts 2 DM Loading... ### [Dawie M.](https://www.g2.com/users/5b977f70-76da-4b58-9da2-3617c6e8929f "Dawie M.") Enterprise Architect 2 pts 3 ![Dario V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dario V.") DV Loading... ### [Dario V.](https://www.g2.com/users/ccebb46c-2787-475d-8f73-44f49328098e "Dario V.") System and Network Administrator 2 pts 4 ![vijay s.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "vijay s.") VS Loading... ### [vijay s.](https://www.g2.com/users/a553f9e4-2593-47b2-97f9-066183ffb429 "vijay s.") Enterprise Solutions and Services 1 pt 5 PS Loading... ### [Peter S.](https://www.g2.com/users/47e53dfb-4c7a-424a-9bbe-474f5e596335 "Peter S.") 1 pt