Quickly check ticket and requestor information from your email, and even send your replies from there. Determine the time within which agents should respond and resolve tickets on the basis of ticket priorities. Review collected by and hosted on G2.com.

Customize options, create a template that suits business requirements, add and assign rules, and set the performance standard for the support team with the SLA. Review collected by and hosted on G2.com.

Ticket Management feature helps in manage tickets into Gmail inbox which is easier to track and respond and this also help in easy User Interaction with thoso who submitted tickets. Since we use gmail most of the time it will be easy assign the ticket to specific people with Ticket Assignment feature. Review collected by and hosted on G2.com.

So far functiionality is limited and integration will be little complex and i order to resolve these problems we need to engage with learning curve. for any technical issues during the integration we should also need to depend on support team Review collected by and hosted on G2.com.

The professional email of your domain type "@yourCompany.com"

Additional storage in Gmail and Drive Business.

24-hour uninterrupted technical assistance by phone and email.

9% uptime guaranteed.

Interoperability with Microsoft Outlook. Review collected by and hosted on G2.com.

Only what is inside the folder can be synced.

When sharing files you cannot work at the same time. Review collected by and hosted on G2.com.

It is more productive and adds value to things I do Review collected by and hosted on G2.com.

Nothing as much all is super easy to use Review collected by and hosted on G2.com.

G suit helps me to get my work done efficiently. Review collected by and hosted on G2.com.

No such cons as per my observations can capture it once use more Review collected by and hosted on G2.com.

This tool saves time switching between multiple tabs, which is very handy for a service desk technician.

The Google gadgets also helps to automatically create and respond to tickets all from within the widget. Review collected by and hosted on G2.com.

- The widget can sometimes be laggy or tickets not immediately created.

- User interface could be better, a bit more intuitive to use.

- Getting support from the vendor Review collected by and hosted on G2.com.

It is very useful to have the two integrated so your colleagues can view email correspondence within the Freshworks system Review collected by and hosted on G2.com.

It doesn't always pick up some information Review collected by and hosted on G2.com.

Easy to use and configure and Information at your fingertips Review collected by and hosted on G2.com.

In my perspective I have nothing negative to say Review collected by and hosted on G2.com.

Ease of use and simplified user interface. Review collected by and hosted on G2.com.

Not enough features provided in the Educational / Free version. Review collected by and hosted on G2.com.

Freshservice Gsuite gadget is very helpful in viewing and responding to tickets in a fast manner Review collected by and hosted on G2.com.

Lack of updates to the application despite being assured that updates will be coming soon Review collected by and hosted on G2.com.