Freshsales has been a useful CRM platform for managing leads, tracking sales pipelines, and improving overall sales workflow visibility. Review collected by and hosted on G2.com.

The data does not show up fast, takes a bit of time to load the updated information. Review collected by and hosted on G2.com.

User-friendly, Intuitive interface that requires minimal training Review collected by and hosted on G2.com.

Freshsales lack fully integrated internal team collaboration tools.

Advanced functionalities are not available in lower-tier plans, making it more expensive to access necessary tools Review collected by and hosted on G2.com.

I like Freshsales for its simple interface, which makes it easy to use, understand, and navigate. Review collected by and hosted on G2.com.

I don't like how lead integration from social media platforms isn't smooth. I also wish there was auto feeding of leads from ad campaigns on various platforms. Review collected by and hosted on G2.com.

A great lead catring plateform, where you can manage lead distribution in a effective way. Review collected by and hosted on G2.com.

More complex to implement utm source, where we categorize lead source. Review collected by and hosted on G2.com.

What i like the best about Freshsales is its user friendly interface and automation capabilities,it simplifies lead management, automates followups, and provides a clear view of sales pipeline, which saves a lot of time and efforts. Review collected by and hosted on G2.com.

There's no much dislike,but at times the system can be bit slow when loading reports or switching between modules.once it loads though,it performs smoothly. Review collected by and hosted on G2.com.

Freshsworks as a whole has always been welcoming and supportive of our business ventures, willing to assist in our very technical flows. Eager to solve core problems we might experience, they have been nothing but a delight. Even with a vast number of companies they still provide personalized support. The implementation of their CRM and ITSM tools was easy and feature rich. Review collected by and hosted on G2.com.

The downsides of freshworks is not always 100% a downside, its usually a business preference, where we are South African based but Subscriptions are USD based. Review collected by and hosted on G2.com.

i dont like it much. overall a very bad experience Review collected by and hosted on G2.com.

its very unresponsive, very slow and support also wasnt great Review collected by and hosted on G2.com.

As a salesperson, I found it very helpful for creating deals and tracking the activity of prospects. Organizing the status of prospects was straightforward and easy to manage. Review collected by and hosted on G2.com.

So far, everything has been good and I haven't encountered any difficulties. Review collected by and hosted on G2.com.

all search option given its good if go for filter this is not work properlly Review collected by and hosted on G2.com.

but not user friendly process very slow . Review collected by and hosted on G2.com.

Customer support is responsive and the features are sufficient for small to medium-sized operation. Integration with other apps also appreciated, however, they could add more in their marketplace. Review collected by and hosted on G2.com.

Moving features that were previously available in a lower-tier subscription to a higher-tier subscription. Review collected by and hosted on G2.com.