It's simple and easy to use. The user interface is straightforward. I've had good experiences with the support team. I use it daily. Review collected by and hosted on G2.com.

I used HubSpot at my last company, and Freshsales lacks a number of features that would make things easier. I liked that with Hubspot's integration to my email, I could automatically create a task to follow up when sending an email. Review collected by and hosted on G2.com.

the tracking and how we could be conect with fresh caller and get the analysis Review collected by and hosted on G2.com.

how we could download the data , some time is very hard to sownloading an even worst when i send it to email Review collected by and hosted on G2.com.

Freshsales has helped me manage better through its filters, I can also create analysis tables to know the numbers of my collaborators in their calls and emails. Every day I can generate a report on it and satisfy my boss's needs. Review collected by and hosted on G2.com.

I don't like that I have time issues in terms of lag, possibly it could be due to the internet. Review collected by and hosted on G2.com.

The dialler is esay to connect to the CRM and logs and records calls Review collected by and hosted on G2.com.

Workflow and customer journey/ stages are difficult to set up and Review collected by and hosted on G2.com.

Freshsales helps me manage all clients and leads information. I love the reports functionality and being able to get my numbers straight away. Having a template for emails saves me so much time. I can attach files related to each lead or client, so I dont have to store so many files on my computer. The automated follow up emails help a lot too. Everytime I face an issue and reach out to customer support, they would do their best to solve the issue asap. I would definitely recommend this software if you are working in sales. Review collected by and hosted on G2.com.

None, everything is perfect. I cant think of anything to fix. Review collected by and hosted on G2.com.

Fast onboarding, Smart usability, Complete API integration, Easy customization. Review collected by and hosted on G2.com.

Online documentation not always updated with the product.

The missing possibility to build button with custom action sometime create some difficulties.

Lack of italian support. Review collected by and hosted on G2.com.

Love the updated layout it can do almost everything we need at a reasonable price. The FreshCaller features didn't function because we purchased and customized them prior to August 2023. Buyer be aware you might need a future feature upgrade that will not be compatible with your current version of the system. Review collected by and hosted on G2.com.

No power dialer due to using an earlier build of the FreshSales CRM. Can you imagine spending time money and effort to get up and running to discover that you plan to deploy your system can't perform even with the highest tier Enterprise subscription?

I've been struggling to get a refund as we were promised it would work. Now crickets when it comes to a fix or a refund. Review collected by and hosted on G2.com.

FreshSales gives you all of the functionality of a best of breed product, without the hefty price tag. Best of all, it integrates with a range of other FreshWorks and third party products really well. The team at FreshWorks are there to support you every step of the way, from onboarding through to customer success and support. We couldn't be happier to have made the switch. Review collected by and hosted on G2.com.

Nothing so far! We've really enjoyed using the product over the months gone by. Review collected by and hosted on G2.com.

In Freshsales I like automated workflow to increase sales Review collected by and hosted on G2.com.

I dislike sometimes it won't respond to the instructions given by the user Review collected by and hosted on G2.com.

I love him very much, every day I work with him he makes it much easier for me to follow up with my clients. I work everyday with Freshsale, is very friendly. I LOVE IT. Review collected by and hosted on G2.com.

No training available in the system, so I had to ask to my collegue. Review collected by and hosted on G2.com.