--- title: Freshsales Reviews meta\_title: 'Freshsales Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1236 reviews by the users' company size, role or industry to find out how Freshsales works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 1236 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Freshsales Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Freshsales but has limited features. Are you part of the Freshsales team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Freshsales is an easy-to-use, AI-powered sales CRM software. Trusted by 65,000+ businesses worldwide, Freshsales CRM helps sales teams attract quality leads, engage in contextual conversations, grow sales pipeline, boost conversions, and power productivity. Freshsales CRM provides a 360-degree view of contacts and accounts to empower sales teams with context to sell better. Sellers can manage sales pipelines to visualize deal progress and define and track sales targets. Sales teams can effortlessly engage with prospects and customers with the built-in phone, email, and chat capabilities. Advanced automation features like workflows and sales sequences boost sales productivity and ensure better prospecting. Freddy AI in Freshsales helps sellers draft contextual sales emails, receive actionable deal insights, and never miss out on revenue opportunities. * * * Seller [Freshworks](https://www.g2.com/sellers/freshworks) Discussions [Freshsales Community](https://www.g2.com/products/freshsales/discuss) Languages Supported Arabic, Catalan, Czech, Danish, German, English, Estonian, Finnish, French, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified) Solution Type All-in-One Overview by Hitesh Patiyal Show More ## Pricing Pricing provided by Freshsales. ### Growth Starting at $9.00 1 User Per Month ### Pro $39.00 1 User Per Month [ View More Pricing Information ](https://www.g2.com/products/freshsales/pricing) ## Top-Rated Alternatives [ ![Agentforce Sales (formerly Salesforce Sales Cloud)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Sales (formerly Salesforce Sales Cloud)") Agentforce Sales (formerly Salesforce Sales Cloud) 4.4/5(25,873) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) [ ![HubSpot Sales Hub](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "HubSpot Sales Hub") HubSpot Sales Hub 4.4/5(13,907) ](https://www.g2.com/products/hubspot-sales-hub/reviews) [ ![Zoho CRM](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoho CRM") Zoho CRM 4.1/5(2,947) ](https://www.g2.com/products/zoho-crm/reviews) [ View All Alternatives ](https://www.g2.com/products/freshsales/competitors/alternatives) ## User Insights Average based on 1236 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ## Freshsales Integrations (4) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Aircall ](https://www.g2.com/products/aircall/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Outlook ](https://www.g2.com/products/microsoft-outlook/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Power BI ](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews) Show More ![versha r.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "versha r.") VR versha r. Assistant Manager - Inside Sales Small-Business (50 or fewer emp.) 10/23/2024 Business partner of the seller or seller's competitor, not included in G2 scores. "REVIEW FOR FRESHWORKS SOFTWARE" 3/5 What do you like best about Freshsales? QUITE EASY TO USE & IMPLEMENTATION IS ORDINARY. FREQUENT USE OF IT. CUSTOMER SUPPORT IS GOOD Review collected by and hosted on G2.com. What do you dislike about Freshsales? SOME FEATURES ARE MISSING. THEY CAN WORK MORE ON INTEGRATION PART. Review collected by and hosted on G2.com. What problems is Freshsales solving and how is that benefiting you? WE ARE USING CR, SOFTWARE & WE ARE GENERATING LEADS ON IT. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Atul C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Atul C.") AC Atul C. MARKETING HEAD Education Management Mid-Market (51-1000 emp.) 11/10/2023 "Reliable, affordable and easy to use tool" 4.5/5 What do you like best about Freshsales? Freshsales is a perfect CRM tool for small to mid-sized organizations for both daily sales-related activities to monthly and quarterly planning. It is easy to operate. All my leads, prospects, clients are categorized and managed properly in well planned stages of sales. managing a team is super easy and Freshsales makes coordination and supervision flawless. Other than this, various campaigns over phone, whatsapp and email make it a super tool. FS is easy to integrate, atleast to me. I had tried a couple of CRM tools including Leadsquared but FS is unbeatable. Their support team is super helpful and care for our business. Review collected by and hosted on G2.com. What do you dislike about Freshsales? Working on app is cumbersome prefer web version. Would seriously want FS to integrate AI in their setup for someone like me who uses FS on a daily basis. Review collected by and hosted on G2.com. What problems is Freshsales solving and how is that benefiting you? Managing my sales processes and streamlining revenue generation processes. Review collected by and hosted on G2.com. Show More 3/26/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller HV Han V. Sales Operation Executive Mid-Market (51-1000 emp.) 9/15/2024 "Using the basic features of the tool" 3.5/5 What do you like best about Freshsales? Freshsales prodives the basic CRM-required features, users-friendly interface. It is easy for me to use Freshsales daily to log in all of customers' information and tasks relalted to them. Review collected by and hosted on G2.com. What do you dislike about Freshsales? Exporting report is the essential feature that I have to use weekly even daily. However, I cannot setup the reports combination that I want to export such as account - contact. If the user can sort out the details in the report directly on Freshsales website, it would be better. Review collected by and hosted on G2.com. What problems is Freshsales solving and how is that benefiting you? It is a place to store customers' information, and extract them whenever we need. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller GH Georgia H. Mid-Market (51-1000 emp.) 3/4/2024 "Versatile & affordable, modern CRM" 5/5 What do you like best about Freshsales? It combines simple off-the-shelf functionality, with highly conifgurable & bespoke elements so very suitable for our specific requirements as we needed a bespoke booking system built into our CRM. I also like how it is 'future-proof' & is continually being enhanced with additional functionality at no extra cost. Review collected by and hosted on G2.com. What do you dislike about Freshsales? Unable to sync email accounts according to a salesperson's Territory, so it is all or nothing. Review collected by and hosted on G2.com. What problems is Freshsales solving and how is that benefiting you? Sales pipelining & analytics, sales activities, visibilty of customer engagement. We had none of these before we had Feshsales CRM, teams are seeing the benefits of tracking pipelines & customer engagements as way to make their workloads more efficient which increases the time they spend selling. The bespoke element we had developed to replace our old booking system, we now benefit from a cloud environment with modern APIs, instant updates, real-time information, and are able to do instant config changes oursleves. This has benefited the company by having a much happier sales team who are engaged with their system rather than frustrated by it. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Small-Business (50 or fewer emp.) 7/1/2024 "Very enjoyable experience overall" 5/5 What do you like best about Freshsales? The interface is cleana dn easy to use. there were way more features for a better price Customer support has been the best i have expereineced to date. We are going to look at further expanding to the different Freshworks suits as it works on better and you use 1 program instead of 2 or 3 Review collected by and hosted on G2.com. What do you dislike about Freshsales? There was nothing that stood out that i didnt like about the project. any problems that i couldnt fix was supported by the call centre Review collected by and hosted on G2.com. What problems is Freshsales solving and how is that benefiting you? We need to run our database through a system and that needed to tell us who to call and when, based on likely hood of getting a sales. in this, Freshsales gives a nice nudge to the Sales team after running our contacts through a sales sequence Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Rick V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rick V.") RV Rick V. Vice President of Business Development North America Small-Business (50 or fewer emp.) 9/19/2024 "Freshsales is great!" 4.5/5 What do you like best about Freshsales? I like the ease of use of Freshsales as well as the responsiveness of its customer support. Review collected by and hosted on G2.com. What do you dislike about Freshsales? There are a number of features I do not use yet. Review collected by and hosted on G2.com. What problems is Freshsales solving and how is that benefiting you? Keeping track of prospects and customers as well as email commubnications with both saving us a lot of time. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") EC Verified User in Computer Software Small-Business (50 or fewer emp.) 7/23/2024 "Powerful and easy to use" 5/5 What do you like best about Freshsales? super intuitive, able to set up independently, great support when we need it, incredibly powerful and customizable, integration with outlook, easy to import data, easy to find the information I need with searching. the best part is that it meets the needs of our new logo sales team as well as our account management team. our new salesperson said "I've used Salesforce my entire career and this does all the same stuff, but it's much more intuitive." we haven't explored much of the marketing or sales journey functionality yet, but expect to consolidate some of our other tools into what freshsales offers. Review collected by and hosted on G2.com. What do you dislike about Freshsales? the only thing we aren't loving so far is the task feature. we are used to a more kanban style board for tracking work and the task dashboard doesn't support this. We decided to leverage a pipeline and "deals" for these items we want to track separately from our actual sales opportunities. if there was a connection for social media to LinkedIn we'd be able to get rid of another tool that we use to manage our social posts. Review collected by and hosted on G2.com. What problems is Freshsales solving and how is that benefiting you? consolidated information all in one place that everyone has access to. complete visibility into what is going on with current customers and new sales opportunities so nothing gets forgotten. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Chipo M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chipo M.") CM Chipo M. Small-Business (50 or fewer emp.) 2/13/2024 "Easy to learn, highly customizable, and relatively low cost. Gamechanger for our Tech Sales team." 3.5/5 What do you like best about Freshsales? This is my first time managing a CRM package and export/importing from our old and dated CRM was relatively easy. The biggest problem was caused by poor exporting functionality provided by ACT! Once exporting and data manipulation was complete, importing old CRM data to freshsales was easy. Chat support is relatively quick and easy to use. Response time is relatively fast. Support resolves any technical issues fairly quickly. If it takes multiple steps to troubleshoot, it is fully guided. For example, I needed to pull data from developer mode in my browser and it was easy to get the information needed due the live chat support and video examples provided. Software is regularly updated with many of my requests having been implemented in the first year of use. Automation are a huge timesaver, and is simple to use without a programming background. More advanced features available through Webhooks and REST API I use it daily, and it has greatly simplified and streamlined our sales process and has made it much easier to keep on top of things. Review collected by and hosted on G2.com. What do you dislike about Freshsales? Occasionally need to hard reload (clear cache and reload) to have UI changes propagate. (to be fair, this is an issue I have had with other web-based applications. Some basic features that I would expect to exist did not exist in freshsales. -For example, there is no built-in way to review all tasks for a group of individuals for a manager, this can be don't with reports but it is clunky and should be a basic feature of the UI in the activities dashboard -Sorting by certain fields was not possible which required a workaround using a series of automations. It was disappointing that this was missing and "not possible" per support, while I was still able to make it work without needing to use webhooks or external processing. -Automation needs more functionality involving arithmetic (numeric and date). There is no way to use automation that compares relative field values as a condition, nor is there a way to add or subtract fields outside of shifting relative to a given date. This seems possible to do using webhooks but it would be nice to have for less technically minded users. -There is no support for customer forms that allow fields in deals to update. Forms can only capture initial information to create deals but cannot be used to update fields in deals (for example, sending customers a configuration sheet for a car that allows them to add or update specific fields on an existing deal. Once again, I can see how this could be done with webhooks and an external survey form connected via API, however, a simple solution should exist. -Freshsales to Freshdesk integration has far better functionality when inside Freshsales looking to Freshsdesk. When inside freshdesk, there isn't a lot you can do with he freshsales integration options. Review collected by and hosted on G2.com. What problems is Freshsales solving and how is that benefiting you? Tracking leads (much better pipeline system, previous CRM was clunky) Adding Contacts (used to be manual) Tracking email communication (previously required manual entry of contacts so a lot of email history was missed. The way emails are sorted into conversation and linked to records is a massive improvement) Task Management (Limited due to lack of manager overview of team member tasks, Previous CRM was terrible and almost no tasks were tracked or they were not up to date) Storing system configuration information for historical searching Collecting leads from website via forms and directly creating leads and notifications (used to be 100% manual) Automation to ensure the sales process is bulletproof and that user error or forgetfulness can be promptly corrected. (far fewer leads are falling through the cracks) Much improved search functionality makes it far easier to look up historical information than previous CRM All in all, moving from an outdated CRM like ACT! which was barley being updated and lacks features has made all things related to CRM either much easier or has opened new opportunities to streamline our process. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller DT Diego T. Small-Business (50 or fewer emp.) 3/19/2024 "Solid CRM With Everything I Need" 4.5/5 What do you like best about Freshsales? Freshsales allows you to really build knowledge about a company by adding more contacts to it, adding notes, credit scores and it allows ou see the companies current deals etc. I use it everyday, secifically for entering contacts to cold call them. After i have cold called them i can easily enter a call log so i can look back on previous calls to see progression/what i need to do next. Review collected by and hosted on G2.com. What do you dislike about Freshsales? The analytics are good however, they need a faster refresh rate, or an option to manually refresh so teams dshboards etc can be kept more up-to-date. Review collected by and hosted on G2.com. What problems is Freshsales solving and how is that benefiting you? Freshsales is making it easy for me to follow up customers and new leads by making it easy to put a task against the person and set a dae one it. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") AN Verified User in Non-Profit Organization Management Small-Business (50 or fewer emp.) 6/18/2024 "Great Onboarding Experience and Customisable System" 4/5 What do you like best about Freshsales? The onboarding was great, with an assigned Account Manager (Jasperin) and Technical Support (Viveh) to help me through the trial period and to test all the elements I wanted to use within Freshsales suite. The system is customisable and easy to work with and when the functionality wasn't there, Jasperin and Viveh taught me alternative ways of using the system to get the result I wanted. It is great to be able to make my own changes to the setup without having to seek support. Review collected by and hosted on G2.com. What do you dislike about Freshsales? The helpchat is a bit frustrating, with slower responses and them not necessarily understanding the problem. This has been resolved to date through emailing the Account Manager Review collected by and hosted on G2.com. What problems is Freshsales solving and how is that benefiting you? Managing contacts and clients, email marketing, deal pipelines Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about Freshsales? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Freshsales ](https://www.g2.com/products/freshsales/discussions/new) ![Sushil S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sushil S.") SS Sushil Singh • Last activity almost 3 years ago How to improve more on fresh sales 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/how-to-improve-more-on-fresh-sales) GU Guest User • Last activity over 2 years ago What is Freshsales used for? 1 Upvote 2 [ Join the conversation ](https://www.g2.com/discussions/what-is-freshsales-used-for) [ View all Discussions ](https://www.g2.com/products/freshsales/discuss) ## Pricing Options Pricing provided by Freshsales. ### Growth Starting at $9.00 1 User Per Month ### Pro $39.00 1 User Per Month ### Enterprise $59.00 1 User Per Month [ View More Pricing Information ](https://www.g2.com/products/freshsales/pricing) Freshsales Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_92f791c125019514c13f2138425a640b/hubspot-sales-hub.png "Product Avatar Image") HubSpot Sales Hub 4.4/5(13,907) [ Compare Now ](https://www.g2.com/compare/freshsales-vs-hubspot-sales-hub) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_11df00d92568ecc89d4d15e072df8cc6/pipedrive.png "Product Avatar Image") Pipedrive 4.3/5(3,105) [ Compare Now ](https://www.g2.com/compare/freshsales-vs-pipedrive) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_c7667c650c352acba4bfca38ee89457b/agentforce-sales-formerly-salesforce-sales-cloud.png "Product Avatar Image") Agentforce Sales 4.4/5(25,873) [ Compare Now ](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-freshsales) ##### ##### Freshsales Features Sales Force Automation Contact & Account Management Opportunity & Pipeline Mgmt. Task / Activity Management Marketing Automation Email Marketing Campaign Management Lead Management Customer Support Case Management Customer Support Portal Knowledge Base Reporting & Analytics Reporting Dashboards Forecasting [ View More Features ](https://www.g2.com/products/freshsales/features) ##### Categories on G2 [AI Sales Assistant](https://www.g2.com/categories/ai-sales-assistant)[Sales Engagement](https://www.g2.com/categories/sales-engagement)[CRM](https://www.g2.com/categories/crm) [AI Sales Assistant](https://www.g2.com/categories/ai-sales-assistant)[Sales Engagement](https://www.g2.com/categories/sales-engagement)[CRM](https://www.g2.com/categories/crm)[Sales Analytics](https://www.g2.com/categories/sales-analytics)[Email Tracking](https://www.g2.com/categories/email-tracking)[Sales Performance Management](https://www.g2.com/categories/sales-performance-management)[Outbound Call Tracking](https://www.g2.com/categories/outbound-call-tracking)[Online Form Builder](https://www.g2.com/categories/online-form-builder)[Marketing Automation](https://www.g2.com/categories/marketing-automation)[Lead Scoring](https://www.g2.com/categories/lead-scoring)[Visitor Identification](https://www.g2.com/categories/visitor-identification) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Best HR solution for streamlining hiring process](https://www.g2.com/discussions/best-hr-solution-for-streamlining-the-hiring-process)[Best RPA software for small businesses](https://www.g2.com/discussions/what-s-the-best-rpa-software-for-small-businesses)[What ecommerce platform holds up under traffic spikes during peak sale periods without checkout slowing down or breaking?](https://www.g2.com/discussions/which-ecommerce-platform-holds-up-under-traffic-spikes-during-peak-sale-periods-without-checkout-slowing-down-or-breaking) [What is the most user-friendly FTP and SFTP solution for a small web design agency where multiple team members need to access client file servers without technical overhead?](https://www.g2.com/discussions/what-is-the-most-user-friendly-ftp-and-sftp-solution-for-a-small-web-design-agency-where-multiple-team-members-need-to-access-client-file-servers-without-technical-overhead)[What platform integrates video ads with social media and OTT channels?](https://www.g2.com/discussions/what-platform-integrates-video-ads-with-social-media-and-ott-channels)[Pros and Cons Details](https://www.g2.com/products/freshsales/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)