--- title: Freshsales Reviews meta\_title: 'Freshsales Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1236 reviews by the users' company size, role or industry to find out how Freshsales works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 1236 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Freshsales Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Freshsales but has limited features. Are you part of the Freshsales team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Freshsales is an easy-to-use, AI-powered sales CRM software. Trusted by 65,000+ businesses worldwide, Freshsales CRM helps sales teams attract quality leads, engage in contextual conversations, grow sales pipeline, boost conversions, and power productivity. Freshsales CRM provides a 360-degree view of contacts and accounts to empower sales teams with context to sell better. Sellers can manage sales pipelines to visualize deal progress and define and track sales targets. Sales teams can effortlessly engage with prospects and customers with the built-in phone, email, and chat capabilities. Advanced automation features like workflows and sales sequences boost sales productivity and ensure better prospecting. Freddy AI in Freshsales helps sellers draft contextual sales emails, receive actionable deal insights, and never miss out on revenue opportunities. * * * Seller [Freshworks](https://www.g2.com/sellers/freshworks) Discussions [Freshsales Community](https://www.g2.com/products/freshsales/discuss) Languages Supported Arabic, Catalan, Czech, Danish, German, English, Estonian, Finnish, French, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified) Solution Type All-in-One Overview by Hitesh Patiyal Show More ## Pricing Pricing provided by Freshsales. ### Growth Starting at $9.00 1 User Per Month ### Pro $39.00 1 User Per Month [ View More Pricing Information ](https://www.g2.com/products/freshsales/pricing) ## Top-Rated Alternatives [ ![Agentforce Sales (formerly Salesforce Sales Cloud)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Sales (formerly Salesforce Sales Cloud)") Agentforce Sales (formerly Salesforce Sales Cloud) 4.4/5(25,873) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) [ ![HubSpot Sales Hub](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "HubSpot Sales Hub") HubSpot Sales Hub 4.4/5(13,906) ](https://www.g2.com/products/hubspot-sales-hub/reviews) [ ![Zoho CRM](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoho CRM") Zoho CRM 4.1/5(2,948) ](https://www.g2.com/products/zoho-crm/reviews) [ View All Alternatives ](https://www.g2.com/products/freshsales/competitors/alternatives) ## User Insights Average based on 1236 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ## Freshsales Integrations (4) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Aircall ](https://www.g2.com/products/aircall/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Outlook ](https://www.g2.com/products/microsoft-outlook/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Power BI ](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews) Show More ![Davi A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Davi A.") DA Davi A. Freshworks Tools Agent / App Developer Small-Business (50 or fewer emp.) 9/16/2024 "Good overall for organizing sales, but leaves to be desired on dev support" 3.5/5 What do you like best about Freshsales? Overall looks and layout, deal viewer is nice, so is company view Allows customizations of deals, fields among other aspects, helping to make custom apps possible Task and agent delegation on deals are nice Review collected by and hosted on G2.com. What do you dislike about Freshsales? Configuration settings are numerous and cluttered, making it hard to follow along My peers on the sales sector have expressed better sentiment towards their previous CRM ecosystem called "Salesforce". Could be a good competitor to analyse. It is very detrimental to develop apps for Freshsales, since upon making a get request of a sale for exempla, returns a specific json structured body, upon uploading an app to production, that json structure is completely\* different, adding new structures (data becomes the top object), moving vars to other objects(in case of contact info, moves it to association obj), changing var names entirely (custom\_field to custom\_fields) etc, making it so if you'd like to have a version of your app to run locally, you'd have to make one version for running locally, and one version with the proper alteration to publish live, making it so you can only test it by constantly publishing new versions of the app, since you cant test the live version locally "Recent Conversations" tab wont show emails pertaining to that particular deal, but instead in general Review collected by and hosted on G2.com. What problems is Freshsales solving and how is that benefiting you? Sales platform for tracking every income the company gets, delegate tasks, agents, and next steps for that sale, automations for quicker use, among others Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Larry V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Larry V.") LV Larry V. Supervisor Small-Business (50 or fewer emp.) 9/16/2024 "Freshsales for a call management" 4.5/5 What do you like best about Freshsales? We use freshsales mainly as a call management program, as our company does not use the lead-\> sale type model. It has worked very well for us, and the customer service is top notch, replying to our inquiries very quickly and effectively. It is also a good way to send emails and have all agents with visibility and the ability to step in if needed. It is easy to use, and intuitive. We use it daily, at all times of year. Review collected by and hosted on G2.com. What do you dislike about Freshsales? The only thing left desired is the ability to quickly manage leads (especially removing undesired lead or figuring out which need to be combined) Some sort of CRM management features at our pay level is what would would like. Review collected by and hosted on G2.com. What problems is Freshsales solving and how is that benefiting you? Freshsales is used extensively for inbound calling and tracking of CRM in our business. It's email tracking with multiple agents having visibility AND integrating with our business emails is top notch. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Chris F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chris F.") CF Chris F. President | Managing Director Small-Business (50 or fewer emp.) 9/12/2024 "Great CRM for focused selling relationship management" 4/5 What do you like best about Freshsales? I've enjoyed using Freshsales. It has an intuitive interface and essential features that make it easy to use. The platform's pipeline and contact management have improved the way we manage our client relationships. Most of all, I like that Freshsales gives me the tools I need without overwhelming me with too much. As an example, another CRM I considered had over 45 apps, but there was no way I'd use them all. In some ways, I felt it would be a distraction to try to learn them, so I chose Freshsales because it gives me all I need. Review collected by and hosted on G2.com. What do you dislike about Freshsales? Freshsales appears (at least to me) to be a product-driven sales CRM. At least, that's my takeaway based on many of the features it offers. I'm a service-based business. So, to get the most from Freshsales, I've had to see my service as a product. Doing so has helped me adjust some of the features to fit my business. Another thing I don't like is that Facebook and Instagram are the only two social media platforms you can integrate (at least, for now). They just introduced lead gen forms for LinkedIn, but you can't integrate LinkedIn as a social platform the way you can with FB and IG. I'd like to see that feature since LI is such an important platform for B2B sales. Also, the styling options for lead-gen forms and web forms is lacking. Review collected by and hosted on G2.com. What problems is Freshsales solving and how is that benefiting you? Freshsales has helped me become more organized by providing a central hub for all my sales and customer information. I can easily find what I need when I need it, which has reduced the aggravation of keeping up with projects and client communication. I get a much clearer view of what I have going on because Freshsales provides a nice overview of my sales pipeline, customer interactions, and overall progress. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Alexis L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alexis L.") AL Alexis L. M Small-Business (50 or fewer emp.) 1/30/2025 "Had to Negociate for a Refund but they were Fair and Did It" 3/5 What do you like best about Freshsales? A Standard CRM tool. Plenty of functionalities. Review collected by and hosted on G2.com. What do you dislike about Freshsales? Upon automatic renewal of my subscription, I asked them to refund me as we were not going to need it for the upcoming year. I had to negotiate hard to get my refund, which is not ideal, but in the end, they did it, which is fair. Review collected by and hosted on G2.com. What problems is Freshsales solving and how is that benefiting you? Freshworks eneqble smy business to properly collect prospect leads and interact with those leads using email automation and sales pipeline. Review collected by and hosted on G2.com. Show More 2/26/2025 Validated ReviewerSource: Organic ![Jonathan L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jonathan L.") JL Jonathan L. Executive Administrative Assistant Food Production Small-Business (50 or fewer emp.) 6/11/2025 "Great product" 5/5 What do you like best about Freshsales? It is useful for all business practices. Review collected by and hosted on G2.com. What do you dislike about Freshsales? It needs improvements to be more user friendly. Review collected by and hosted on G2.com. What problems is Freshsales solving and how is that benefiting you? None at the moment Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Aleksandr A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aleksandr A.") AA Aleksandr A. CEO Information Technology and Services Mid-Market (51-1000 emp.) 9/11/2024 "They share customer data with third parties" 0/5 What do you like best about Freshsales? They have one of the best pipeline interfaces among all competitors today. Review collected by and hosted on G2.com. What do you dislike about Freshsales? My experience with this product ended when they asked me to lower my browser's security to allow cross-site tracking. Here's what they ask for: 'Please uncheck "Prevent cross-site tracking" in Safari (17) privacy settings.' If you want to use the marketplace and their other products, you'll have to allow them to track you so that Freshworks' partners can see how you spend time on other sites and offer their services accordingly. The second reason I don't recommend this product is directly related to the first: after you register, they share your data (name, company, email, etc.) with third parties. You'll start receiving emails from unknown companies that claim to have received your information from Freshworks. The company does not deny this and refers to its terms of service. In my view, selling or sharing customer data is a serious reputational risk that is incompatible with trust and integrity. Review collected by and hosted on G2.com. What problems is Freshsales solving and how is that benefiting you? The ecosystem is reminiscent of Zoho, but the marketplace is less developed. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Carolina R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carolina R.") CR Carolina R. Digital Production Executive Small-Business (50 or fewer emp.) 9/12/2024 "Affordable and Reliable" 4/5 What do you like best about Freshsales? FreshSales offers excellent value for its price, making it ideal for small businesses or companies that want an effective CRM without breaking the bank. It is a very intuitive tool with features (such as email marketing) that make it easy to manage the business. The customer service is top-notch, and they are always available to assist, which has been a huge plus. Review collected by and hosted on G2.com. What do you dislike about Freshsales? One downside is the reporting functionality. Generating reports can be frustrating, and it lacks the flexibility and ease of use that some other CRMs provide. Review collected by and hosted on G2.com. What problems is Freshsales solving and how is that benefiting you? FreshSales helps streamline business operations by centralising key functions such as customer relationship management and email marketing in one place. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Ted K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ted K.") TK Ted K. Helpdesk Support Small-Business (50 or fewer emp.) 12/17/2024 "One of the greatest CRM and E-Commerce Tools" 5/5 What do you like best about Freshsales? It packs a powerful set of tools at your disposal for a great price. It is easy to implement and the support is excellent and timely. Review collected by and hosted on G2.com. What do you dislike about Freshsales? I wish more AI features are available at all tier plans and not only at the most expensive tiers. Review collected by and hosted on G2.com. What problems is Freshsales solving and how is that benefiting you? It helps us engage our customers in all the channels that we need Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Ray H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ray H.") RH Ray H. Event Producer Small-Business (50 or fewer emp.) 6/4/2024 "Great software, even for a solo business owner" 5/5 What do you like best about Freshsales? I tried one of the "mainline" CRM/Sales companies, but they were NOT interested in helping me, a 1-person shop. FreshSales folks have been so very helpful all along the way. Also, I've been able to customize the fields to meet my needs, so that it's not just sales-oriented, but also good for lists, company updates, etc. Review collected by and hosted on G2.com. What do you dislike about Freshsales? Some of the online help pages are a little confusing at first, but... you can get directly to them without issue, which I couldn't event get to the ones at the "big box" software I tried at first. And if you have any questions with the documentation... no biggie... the customer support people are very responsive. Review collected by and hosted on G2.com. What problems is Freshsales solving and how is that benefiting you? I enter all current clients, all potential clients, all attendees and presenters at events that I produce, and even some people I see at technical meetings. I put in their LinkedIn address, and if I have it, an email address. With the help of a filterable "Contacts" list, I can see various views of people, including actual potential clients, but also presenters for specific events, new visitors to landing pages, etc. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Nate T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nate T.") NT Nate T. Manager of Marketing and Devleopment Small-Business (50 or fewer emp.) 9/12/2024 "Really Powerful and helpful, but really tedious" 3/5 What do you like best about Freshsales? I love the sales sequences and customer journeys, there is SO MUCH automation and customization that is available. Review collected by and hosted on G2.com. What do you dislike about Freshsales? There are so many steps for even the most simple steps. For example, when you are writing an email, you have to go through several clicks to get there, and then to make it public you have to go to another part of the platform and change the status one by one. Review collected by and hosted on G2.com. What problems is Freshsales solving and how is that benefiting you? Customer contact organiazation and it does a GREAT job at it. We have so much information stored in freshsales and it has taken our organization to the next level. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Freshsales? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Freshsales ](https://www.g2.com/products/freshsales/discussions/new) ![Sushil S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sushil S.") SS Sushil Singh • Last activity almost 3 years ago How to improve more on fresh sales 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/how-to-improve-more-on-fresh-sales) GU Guest User • Last activity over 2 years ago What is Freshsales used for? 1 Upvote 2 [ Join the conversation ](https://www.g2.com/discussions/what-is-freshsales-used-for) [ View all Discussions ](https://www.g2.com/products/freshsales/discuss) ## Pricing Options Pricing provided by Freshsales. ### Growth Starting at $9.00 1 User Per Month ### Pro $39.00 1 User Per Month ### Enterprise $59.00 1 User Per Month [ View More Pricing Information ](https://www.g2.com/products/freshsales/pricing) Freshsales Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_92f791c125019514c13f2138425a640b/hubspot-sales-hub.png "Product Avatar Image") HubSpot Sales Hub 4.4/5(13,906) [ Compare Now ](https://www.g2.com/compare/freshsales-vs-hubspot-sales-hub) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_11df00d92568ecc89d4d15e072df8cc6/pipedrive.png "Product Avatar Image") Pipedrive 4.3/5(3,105) [ Compare Now ](https://www.g2.com/compare/freshsales-vs-pipedrive) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_c7667c650c352acba4bfca38ee89457b/agentforce-sales-formerly-salesforce-sales-cloud.png "Product Avatar Image") Agentforce Sales 4.4/5(25,873) [ Compare Now ](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-freshsales) ##### ##### Freshsales Features Sales Force Automation Contact & Account Management Opportunity & Pipeline Mgmt. Task / Activity Management Marketing Automation Email Marketing Campaign Management Lead Management Customer Support Case Management Customer Support Portal Knowledge Base Reporting & Analytics Reporting Dashboards Forecasting [ View More Features ](https://www.g2.com/products/freshsales/features) ##### Categories on G2 [AI Sales Assistant](https://www.g2.com/categories/ai-sales-assistant)[Sales Engagement](https://www.g2.com/categories/sales-engagement)[CRM](https://www.g2.com/categories/crm) [AI Sales Assistant](https://www.g2.com/categories/ai-sales-assistant)[Sales Engagement](https://www.g2.com/categories/sales-engagement)[CRM](https://www.g2.com/categories/crm)[Sales Analytics](https://www.g2.com/categories/sales-analytics)[Email Tracking](https://www.g2.com/categories/email-tracking)[Sales Performance Management](https://www.g2.com/categories/sales-performance-management)[Outbound Call Tracking](https://www.g2.com/categories/outbound-call-tracking)[Online Form Builder](https://www.g2.com/categories/online-form-builder)[Marketing Automation](https://www.g2.com/categories/marketing-automation)[Lead Scoring](https://www.g2.com/categories/lead-scoring)[Visitor Identification](https://www.g2.com/categories/visitor-identification) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Most reliable cloud monitoring tools for my app](https://www.g2.com/discussions/most-reliable-cloud-monitoring-tools-for-my-app)[AP automation software with highest reviews](https://www.g2.com/discussions/ap-automation-software-with-highest-reviews)[Best account-based orchestration software for SMBs](https://www.g2.com/discussions/best-account-based-orchestration-tools-for-smbs-what-s-your-go-to) [What PR analytics tools track when competitors are getting press coverage so your team knows when to push harder or when to sit tight?](https://www.g2.com/discussions/what-pr-analytics-tools-track-when-competitors-are-getting-press-coverage-so-your-team-knows-when-to-push-harder-or-when-to-sit-tight)[What statistical analysis platform protects data privacy and meets security requirements for a company running analysis on sensitive customer or patient data?](https://www.g2.com/discussions/what-statistical-analysis-platform-protects-data-privacy-and-meets-security-requirements-for-a-company-running-analysis-on-sensitive-customer-or-patient-data)[Pros and Cons Details](https://www.g2.com/products/freshsales/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)