I like that Freshdesk allows a team of multiple people to have access to issue resolution via the ticketing system. It helps to manage candidate communication and handle a high volume of repeat questions from candidates. The ticketing system is great for consolidating work, enabling a team of 5 to share and distribute tasks without clogging email inboxes. Review collected by and hosted on G2.com.

No integration with our ATS so ticketed conversations don't carry over to the system. Review collected by and hosted on G2.com.

What I like most about Freshdesk is how easy it makes it to manage tickets across email, chat, and social media without having to switch between different tools. Everything stays organized, which helps me keep track of conversations and follow up more smoothly. Review collected by and hosted on G2.com.

The mobile app works fine for basic tasks but handling complex tickets on it isnt always smooth. Review collected by and hosted on G2.com.

Freshdesk offers an intuitive interface and excellent api support, making it easy to integrate with other tools in our workflow. I really like how customizable the automation and workflows are from ticket routing to SLA setup, everything can be tailored to fit our exact needs. the ability to connect with Slack, Jira and CRM tools save tons of time for our support team. Review collected by and hosted on G2.com.

The reporting and analytics section could be more flexible, especially when creating custom dashboards. Some integration require higher tier plans, which can be limiting for smaller teams. Also the mobile app feels slightly less responsive compared to the web version. Review collected by and hosted on G2.com.

I've been using Freshdesk for a while now, and overall, it’s been a pretty smooth experience. The interface is clean and easy to get used to, even for someone new to support tools. Setting up workflows and automations saves a ton of manual effort. I particularly like how organized tickets feel once you set proper categories and SLAs makes it easy for our small teams to stay on top of things. Review collected by and hosted on G2.com.

What I dislike about Freshdesk is that some features feel a bit limited unless you’re on the higher pricing tiers. For example, a few automation options and advanced analytics are locked behind premium plans, which can be frustrating for smaller teams.

I also feel that 14 days free trial is also limited experience to user. Review collected by and hosted on G2.com.

UI is really good. Least TCO compared to other softwares in the market Review collected by and hosted on G2.com.

Nothing to be disliked in freshdesk at all Review collected by and hosted on G2.com.

I love how everything can be tracked with Freshdesk, from email stamps to the first and last actions. This tracking ensures that nothing goes unnoticed. The feature where a response auto-opens the conversation to remind the agent of new activity is great. It really feels like a complete package. The initial setup was super easy, I'd rate it a 9 out of 10 in terms of ease. Review collected by and hosted on G2.com.

Sometimes, if someone responds to an email tracked through Freshdesk, it adds it as 'notified' rather than opening the ticket. This is really the only thing that doesn't work as well for me and could be improved. Review collected by and hosted on G2.com.

Freshdesk comes with a lot of tools, bells, and whistles, and it feels like you can do almost anything with it. Review collected by and hosted on G2.com.

Something I do in one part of Freshdesk doesn’t always show up in another part of Freshdesk, which can make administrative changes difficult at times. Review collected by and hosted on G2.com.

It is user friendly and easy to navigate Review collected by and hosted on G2.com.

There is always an error especially with getting phone calls. Review collected by and hosted on G2.com.

The options and flexibility it provides. It is intuitive and easy to use. Review collected by and hosted on G2.com.

There is nothing to dislike so far. Maybe more options for reports? Review collected by and hosted on G2.com.

Freshdesk has been a great fit for our small team. The trial version gave us plenty of time to explore the features, try out different integrations, and get a clear sense of how everything would work for us. Review collected by and hosted on G2.com.

I didn’t have any issues with Freshdesk as a product. What I found most frustrating was the transition from the trial period to a paid subscription. I had trouble reaching my sales contact, even after several follow-ups. When I eventually connected with another salesperson, I still struggled to get my questions answered in a timely way. Overall, this part of our engagement with Freshdesk was the most difficult and frustrating. Review collected by and hosted on G2.com.