--- title: Freshdesk Reviews meta\_title: 'Freshdesk Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 3758 reviews by the users' company size, role or industry to find out how Freshdesk works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 3758 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Freshdesk Reviews & Product Details Visit Website Freshdesk (a product of Freshworks Inc.) is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Freshdesk unifies channels, conversations, AI capabilities, customer insights, and advanced ticketing into one place in the Freshdesk Command Center so agents are ready to resolve. With Freddy, People-first AI, customer service teams can take AI agents live in minutes to fully resolve complex and simple queries, get response and resolution assistance from AI copilot, and stay ahead with AI insights. Freshdesk also comes packed with advanced workflows, automations, and self service so you can easily set up and scale customer service on any channel–whether you’re a support team of 10 or 500. Freshdesk is quick to set up, easy to use, and designed for rapid impact - it delivers 225% ROI, 95% omnichannel first contact resolution rate, and up to 80% resolutions with AI agents. * * * Product Website Freshdesk Seller [Freshworks](https://www.g2.com/sellers/freshworks) Discussions [Freshdesk Community](https://www.g2.com/products/freshdesk/discuss) Languages Supported Arabic, Bulgarian, Catalan, Czech, Danish, German, Greek, English, Estonian, Finnish, French, Hebrew, Croatian, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified) Solution Type All-in-One Overview by Hitesh Patiyal Show More ## Pricing Pricing provided by Freshdesk. ### Freshdesk Email and Ticketing (Growth) $19.00 1 User per month billed annually Per Month [ View More Pricing Information ](https://www.g2.com/products/freshdesk/pricing) ## Freshdesk Integrations (60) What do users say about integrations? 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SN Shawn N. Mid-Market (51-1000 emp.) 3/2/2026 "Simple Yet Effective Ticketing System" 5/5 What do you like best about Freshdesk? I really like Freshdesk because it's simple and not super complicated to use, which has helped us tremendously. I find the analytics feature really beneficial from my perspective as a call center manager. It allows me to quickly see overall performance, know how many tickets we've received, how many we've resolved, and our average response and resolution times. It's also nice to be able to assign tickets to our agents. The initial setup was simple and went pretty smoothly, and I have no complaints about it. Review collected by and hosted on G2.com. What do you dislike about Freshdesk? nothing Review collected by and hosted on G2.com. What problems is Freshdesk solving and how is that benefiting you? Freshdesk helps us stay organized by managing tickets from customers, technicians, and Salesforce. It's simple and not complicated, making it easy to use. The analytics provide insights into our performance, like response and resolution times, which help me as a manager. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite TC Tom C. Small-Business (50 or fewer emp.) 2/20/2026 "Intuitive Platform with Integration Versatility" 4/5 What do you like best about Freshdesk? I appreciate how Freshdesk is very usable and intuitive. It's great that both our customers and internal teams can use it without needing extensive training, thanks to its intuitive design. I also find the accessibility through email and the web portal really beneficial as it simplifies the process significantly. The setup was very simple and straightforward, which made the transition easier for us. Review collected by and hosted on G2.com. What do you dislike about Freshdesk? One of the problems with Freshdesk is that it only supports one set of business hours, whereas we actually have four teams spread across different business hours and have different SLA business hours for different customers. Review collected by and hosted on G2.com. What problems is Freshdesk solving and how is that benefiting you? We use Freshdesk for managing production and test ticket requests effectively. It simplifies support by being intuitive and accessible, reducing our need for extensive training. We use both its email and web portal channels. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Human Resources](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Human Resources") AH Verified User in Human Resources Mid-Market (51-1000 emp.) 4/7/2026 "Freshdesk Streamlines User Queries and Integrates Easily" 4/5 What do you like best about Freshdesk? Freshdesk has allowed my team to keep a track of all the user queries, reply to them easily, simply integrate with any of my ticket management tools, and several other benefits on a daily basis. It is easier to introduce and implement in any corporate customer support setting. Review collected by and hosted on G2.com. What do you dislike about Freshdesk? The user experience can feel a bit complicated in terms of applying filters, tagging the tickets and finding historical data based on keywords. Review collected by and hosted on G2.com. What problems is Freshdesk solving and how is that benefiting you? Freshdesk allows us to simply navigate through all our user raised tickets, emails, bug reports, complaints or any queries in a designated, defined and efficient manner. It allows us to streamline the chaos into meaningful insights and happy customers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Pedro S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pedro S.") PS Pedro S. Cofundador Small-Business (50 or fewer emp.) 11/6/2024 "Transformative Customer Service Tool with Chatbot Efficiency" 5/5 What do you like best about Freshdesk? I like most the chatbot features in Freshdesk, which help automate tasks. It allows me to handle day-to-day questions that customers may have more efficiently by putting them into a chatbot workflow, which facilitates self-service. This automation significantly reduces the workload, as I believe it cuts down half of the job I would have to do manually. Also, setting up Freshdesk was very easy. Review collected by and hosted on G2.com. What do you dislike about Freshdesk? I think, well, we could improve the Freddie AI as a copilot for agents. Review collected by and hosted on G2.com. What problems is Freshdesk solving and how is that benefiting you? Freshdesk helps me centralize all tickets and clients from different channels. Its chatbot features automate day-to-day questions, providing self-service and reducing half of my workload in customer service. Review collected by and hosted on G2.com. Show More 1/29/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Franko P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Franko P.") FP Franko P. CEO Small-Business (50 or fewer emp.) 2/3/2026 "Freshdesk Streamlines Support with a Powerful Shared Inbox" 5/5 What do you like best about Freshdesk? Freshdesk has streamlined our business operations and the management of customer inquiries and requests. A shared inbox that integrates with email and Facebook, along with all the additional ticketing features, has made the work of our customer support team much easier. Review collected by and hosted on G2.com. What do you dislike about Freshdesk? Perhaps the lack of Instagram integration. Review collected by and hosted on G2.com. What problems is Freshdesk solving and how is that benefiting you? Freshdesk has significantly streamlined our business by centralizing email and Facebook inquiries into a single shared inbox. The robust ticketing features have eliminated manual chaos, allowing our support team to respond faster and more efficiently. The only minor drawback is the current lack of Instagram integration, but overall, it has greatly improved our operational clarity. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Joni L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joni L.") JL Joni L. HR Coördinator & Customer Care Lead Small-Business (50 or fewer emp.) 3/13/2026 "Easy to Use, Highly Customizable, and Packed with Helpful Tutorials" 4/5 What do you like best about Freshdesk? Freshdesk is easy to use and has extensive tutorials that help you though it. You have a lot of options for automations and settings to really customize your own experience. Review collected by and hosted on G2.com. What do you dislike about Freshdesk? Some small quality of life features are missing, like for example the option to delete attachments. Review collected by and hosted on G2.com. What problems is Freshdesk solving and how is that benefiting you? We have multiple people working on support and Freshdesk allows them to collaborate easily as well as use automations to make their day to day easier. It also has an easy to use knowledge center for customers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite KS Kajal S. Customer support Small-Business (50 or fewer emp.) 2/24/2026 "Freshdesk Makes Ticketing Simple, Fast, and Effortless" 5/5 What do you like best about Freshdesk? The simple way Freshdesk handles tickets and tracks customer conversations makes it very comfortable to use. Features like smart assignment, a clean dashboard, and easy integrations genuinely cut down on manual effort and help the team respond more quickly. Review collected by and hosted on G2.com. What do you dislike about Freshdesk? Few options takes a extra clicks to find, especially in settings. Nothing major minor UI Improvements. Review collected by and hosted on G2.com. What problems is Freshdesk solving and how is that benefiting you? Freshdesk helps us manage customer queries from email, chat and social media in one place instead of juggling multiple tools. This keeps responses organised, reduces delays and helps the team resolve issue faster without missing anything. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Katya M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Katya M.") KM Katya M. Small-Business (50 or fewer emp.) 4/22/2026 "Efficient Support Management, Lacks Integration" 2/5 What do you like best about Freshdesk? I like that Freshdesk allows a team of multiple people to have access to issue resolution via the ticketing system. It helps to manage candidate communication and handle a high volume of repeat questions from candidates. The ticketing system is great for consolidating work, enabling a team of 5 to share and distribute tasks without clogging email inboxes. Review collected by and hosted on G2.com. What do you dislike about Freshdesk? No integration with our ATS so ticketed conversations don't carry over to the system. Review collected by and hosted on G2.com. What problems is Freshdesk solving and how is that benefiting you? Freshdesk helps us manage candidate communication and handle repeat questions. It allows multiple team members to access the ticketing system, facilitating work sharing and distribution without cluttering emails. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite AH Ansh H. CRM executive Small-Business (50 or fewer emp.) 2/19/2026 "Freshdesk Makes Multichannel Ticket Management Easy and Organized" 5/5 What do you like best about Freshdesk? What I like most about Freshdesk is how easy it makes it to manage tickets across email, chat, and social media without having to switch between different tools. Everything stays organized, which helps me keep track of conversations and follow up more smoothly. Review collected by and hosted on G2.com. What do you dislike about Freshdesk? The mobile app works fine for basic tasks but handling complex tickets on it isnt always smooth. Review collected by and hosted on G2.com. What problems is Freshdesk solving and how is that benefiting you? Freshdesk helps us manage patient queries from email, chat, and website forms all in one place, so no request gets missed. This has significantly improved our response time and increased our sales. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Sanket P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sanket P.") SP Sanket P. Software engineer Small-Business (50 or fewer emp.) 10/24/2025 "A Developer-Friendly Help desk with Powerful Integration" 5/5 What do you like best about Freshdesk? Freshdesk offers an intuitive interface and excellent api support, making it easy to integrate with other tools in our workflow. I really like how customizable the automation and workflows are from ticket routing to SLA setup, everything can be tailored to fit our exact needs. the ability to connect with Slack, Jira and CRM tools save tons of time for our support team. Review collected by and hosted on G2.com. What do you dislike about Freshdesk? The reporting and analytics section could be more flexible, especially when creating custom dashboards. Some integration require higher tier plans, which can be limiting for smaller teams. Also the mobile app feels slightly less responsive compared to the web version. Review collected by and hosted on G2.com. What problems is Freshdesk solving and how is that benefiting you? Freshdesk helps us centralize all customer conversations email, chat and social in one place. it's significantly improved our response time and made ticket tracking effortless. Automation rules reduce manual tasks, freeing up time for actual customer engagement. Overall, it's helped us provide faster, more consistent and high quality support. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ## Questions about Freshdesk? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. 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