1. [Home](https://www.g2.com/) 2. ... 3. [Unknown Software](https://www.g2.com/categories/unknown--2) 4. [Freshdesk Omni Discussions](https://www.g2.com/products/freshdesk-omni/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_a6f37e59aa5c43e7442ec1de46be26bd/freshdesk-omni.png "Product Avatar Image") ](/products/freshdesk-omni/reviews) [ Freshdesk Omni ](/products/freshdesk-omni/reviews) 0 ratings Omnichannel, both for support as well as for marketing and product, offers your customers multiple, integrated touchpoints with which to interact with your product or service. This is instead of just one or two distinct methods of interaction, such as via email or over the phone (like you’d find with single or multichannel support). Instead, your customers can use a variety of contact channels in order to reach out and engage with you: social media, live chat, phone, self-service, screen sharing, email and much more is right within their reach. Even better: it’s entirely integrated. So, instead of bouncing between siloed channels, there is no need for them to be redirected to another platform or send another email—it’s all right there. Show More * * * ### 60.0 Nps Score Already have Freshdesk Omni? ### All Freshdesk Omni Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • about 2 years ago More Options - [ # What sets Freshworks Customer Service Suite apart in managing and improving customer support operations? ](/discussions/what-sets-freshworks-customer-service-suite-apart-in-managing-and-improving-customer-support-operations) What sets Freshworks Customer Service Suite apart in managing and improving customer support operations? 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