The ability to have all our users have one unified place to sign in and they don't have to use a separate login for the service. Review collected by and hosted on G2.com.

I wish there was a little easier way to link to it. Currently you can use the URL that the gadget takes you to but it doesn't specify which freshdesk you are going to so if someone accidentally used their personal email it might not take them to the right freshdesk page Review collected by and hosted on G2.com.

I like the way I can use Freshdesk, you can customize it on your willing's. It is very comfortable to have phone, chat and mailing support in one application. Review collected by and hosted on G2.com.

I do not like the design of the freshdesk. I wish it was comfortable and suggests to find new applications or ways to improve using Freshdesk. Review collected by and hosted on G2.com.

It is able to integrate all parts of the system together seamlessly and incredibly swiftly. I love the ability it gives employees to access several different parts of the workplace into the application itself. Review collected by and hosted on G2.com.

I dislike the add-on needed to be had in order to access the feature. However, there are very few complaints that I have of the program overall. Review collected by and hosted on G2.com.

Here we can use answer query of all the customer through one go. No separate login required for all user. Review collected by and hosted on G2.com.

I guess there might be a little easier way to link to it. Currently, we can use the URL that the system takes you to but it doesn't specify which console we are going to personal mail directly. Review collected by and hosted on G2.com.

it's easy to set and customize, it offers multiple support channels such as phone and email, as well as social media, chats, and forum.No matter which channel customers use, all support queries are converted into tickets in one place. Ticketing features are accessible right inside each ticket which helps agents focus on each ticket without needing to shift to another window for tasks like status change or customer details. Freshdesk is easy to set up and you can add agents in a jiffy.Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier to create and edit than my web site, plus solutions can be easily linked or added to customer responses. Review collected by and hosted on G2.com.

sometimes the notification doesn't come at all,Freshdesk seems to be intended for support for software companies, not consumer products. As such, it is very biased toward a semi-technical customer base. For example, for a user to get support, they must click the button that says "create a ticket". In the software world, that is very obvious lingo, however it confuses non-technical customers (in my world, the ones most likely to need support). It would be more universal to have the button say something like "contact us" for example. I have had a lot of negative feedback from my customers just because they didn't know where to start, so that often results in a phone call which is much less effective and much costlier. Additionally, the Freshdesk system prefers to have users create an account before submitting a ticket. That is a lot to ask of customers who are just looking for an answer. Because I allow customers to create a ticket without explicitly creating an account, Freshdesk assumes the customer name to be the first part of their email address - which makes for very impersonal initial responses. Editing the customer name requires a surprising number of steps. There are many other similar issues with Freshdesk that I have reported to Freshdesk and they have promised to respond, but that was many months ago now - which makes me think they are having a hard time managing support using their own tool. Review collected by and hosted on G2.com.

It integrates well with G Suite and it's core products. Helps me to be more productive when navigating between FreshDesk and GMAIL. It saves navigation steps and i can repsond and update tickets from GMAIL. Review collected by and hosted on G2.com.

At this point the only problem appears to be a periodic bug that resets itself if you refresh the page. Review collected by and hosted on G2.com.

Makes mailbox and Support request organized. Complete search without any hassle of different applications. Gmail integration with FreshDesk needed this add-on. Review collected by and hosted on G2.com.

Sometimes it works & sometimes it's buggy. Needs to refresh multiple times with Gmail interface. Review collected by and hosted on G2.com.

I can sync my information very easy and access the agent portal without a problem. Makes my day very dynamic. Review collected by and hosted on G2.com.

I wish to have more things I could do, like create a ticket from a widget. Review collected by and hosted on G2.com.

Freshdesk Gmail Gadget lets you quickly check into ticket and requestor information right from your email. Review collected by and hosted on G2.com.

The support should be implemented very well but in short. I'm good with the software Review collected by and hosted on G2.com.

Using this service was as expected..wasnt a mind blowingly different experience from a standard support client Review collected by and hosted on G2.com.

Support tickets don't seem to load all the time..very sporadic reliability Review collected by and hosted on G2.com.