PH

Parker H.

Customer Support Specialist

Small-Business (50 or fewer emp.)

5/29/2018

"Great Product!"

5/5

What do you like best about Freshdesk for G Suite?

I like how easy it is to use and how functional it is. It really helps me get through some of my work fast. The support is very helpful when I need it. They haven't let me down to this date. I know that I can count on them to be there for me. I usually get a response about my problem in less than a day, although sometimes it depends. Overall, this product is great! Review collected by and hosted on G2.com.

What do you dislike about Freshdesk for G Suite?

Sometimes this program can be a little slow which can be disappointing. When it is slow it isn't horrible service like some programs I have used in the past. Sometimes it isn't slow at all. I guess it just depends on the day. Overall though, I don't have a lot of issues with it. Review collected by and hosted on G2.com.

Recommendations to others considering Freshdesk for G Suite:

I suggest you use this product as it can save you a lot of time! Review collected by and hosted on G2.com.

What problems is Freshdesk for G Suite solving and how is that benefiting you?

With Fresh desk G Suite we use it to solve many support problems along with a period of other problems. This product is very useful in a bunch of ways and has helped solve many problems that have seemed un-solvable. We hope to keep using it. Right now we are not using it, but we hope to get back into using it after we get past a company set back. It does make our company sad however that we cannot use it, as it makes our lives so much easier! Review collected by and hosted on G2.com.

UI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

9/13/2018

"Very good UI and functions"

3.5/5

What do you like best about Freshdesk for G Suite?

The UI, where all the tabs are on the left side and easy to navigate. All the recent activities can be shown at the dashboard at one glance. Review collected by and hosted on G2.com.

What do you dislike about Freshdesk for G Suite?

A little complicated on the setting of SLA. Reports generated not up to expectation from company. Review collected by and hosted on G2.com.

Recommendations to others considering Freshdesk for G Suite:

It is good to use and simple. The price is also cheap compared to other online platforms. The only downside is that it is not customizable. Review collected by and hosted on G2.com.

What problems is Freshdesk for G Suite solving and how is that benefiting you?

Helps me to let my customer fill in complaints and find support easily from my side through the platform. Also the escalation job in the company becomes more transparent and easier. Review collected by and hosted on G2.com.

TH

Tiffany H.

Technical Presales Consultant

Small-Business (50 or fewer emp.)

4/27/2018

Business partner of the seller or seller's competitor, not included in G2 scores.

"Integration to improve Freshdesk experience"

5/5

What do you like best about Freshdesk for G Suite?

You can keep registries on your Hangouts activities, and set SSO to quick login. As well, keep your files from Drive and sync your contacts to Google Account. The Freshdesk bot will allow you to keep track of any assgned tickets you've received as well to any other updates and changes. You can also interact with your team members Review collected by and hosted on G2.com.

What do you dislike about Freshdesk for G Suite?

It should have a feature so we can retrieve data and files directly from Drive. Review collected by and hosted on G2.com.

KY

Krishna Y.

Mid-Market (51-1000 emp.)

8/11/2018

"Best CRM with Gsuite Collabration."

4.5/5

What do you like best about Freshdesk for G Suite?

Freshdesk Integrations with G Suite is the best i feel

Login with Gmail, resolve tickets, chat on chats with clients & take hangout session to resolve issue

All data gets auto syncs

crm contacts with google contacts

emails with gmail & others as well Review collected by and hosted on G2.com.

What do you dislike about Freshdesk for G Suite?

clients coming from other email service might be a issue communicate Review collected by and hosted on G2.com.

IF

Verified User in Financial Services

Small-Business (50 or fewer emp.)

8/17/2018

Business partner of the seller or seller's competitor, not included in G2 scores.

"Flexible Integration"

4/5

What do you like best about Freshdesk for G Suite?

Ability to export Freshdesk data into multiple G Suite products (Docs, Spreadsheet, Drive). Review collected by and hosted on G2.com.

What do you dislike about Freshdesk for G Suite?

Data inconsistency. Still many G suite products (calendar etc) are not integrated properly. Review collected by and hosted on G2.com.

Recommendations to others considering Freshdesk for G Suite:

Sky is the limit, especially if your G suite is further integrated with tools such as Slack etc Review collected by and hosted on G2.com.

What problems is Freshdesk for G Suite solving and how is that benefiting you?

We use freshdesk for project management and support. Most of our data on freshdesk is created by our clients, and we use this integration to automatically generate calendar invites, develop knowledge pool (kinda like crowdsourcing). So Freshdesk G Suite integration helps us funnel the inbound data into G suite tools that help us use the data into actionable items. Review collected by and hosted on G2.com.

SK

Sumesh K.

Small-Business (50 or fewer emp.)

8/30/2018

"CRM tool collaborated with Gsuite"

5/5

What do you like best about Freshdesk for G Suite?

Best is it merges with your existing email services no need to forwarding and all.

Best in UI as its merged with gsuite so can be used inside the organisation as well.

Tickets handling made easy Review collected by and hosted on G2.com.

What do you dislike about Freshdesk for G Suite?

Hangouts and other features are limited to organisation, apart nothing to dislike Review collected by and hosted on G2.com.

CS

Verified User in Staffing and Recruiting

Small-Business (50 or fewer emp.)

11/20/2018

"Freshdesk - Usage Review"

4/5

What do you like best about Freshdesk for G Suite?

Good support provided by the company in case of any issues Review collected by and hosted on G2.com.

What do you dislike about Freshdesk for G Suite?

Automation to do some corrective management would be useful Review collected by and hosted on G2.com.

UI

Verified User in Insurance

Mid-Market (51-1000 emp.)

8/30/2018

"Nice Software"

4/5

What do you like best about Freshdesk for G Suite?

It is very nice to use and customer satisfactory Review collected by and hosted on G2.com.

What do you dislike about Freshdesk for G Suite?

Color Design and some latest design need to modified. Review collected by and hosted on G2.com.