# Freshdesk for G Suite Reviews **Vendor:** Freshworks **Category:** [Google Workspace for Sales Software](https://www.g2.com/categories/google-workspace-for-sales) **Average Rating:** 4.4/5.0 **Total Reviews:** 28 ## About Freshdesk for G Suite Freshdesk is a multi-channel customer support solution that brings helps you deliver support across channels (Phone, email, chat, social, forums and more) ## Freshdesk for G Suite Pros & Cons **What users like:** - Users value the **automation features** of Freshdesk for G Suite, streamlining ticket management and enhancing efficiency. (2 reviews) - Users find **Freshdesk's ease of use** exceptional, benefiting from smooth integration and efficient email ticketing. (2 reviews) - Users appreciate the **automatic email conversion into tickets** , streamlining their workflow and enhancing organization in customer management. (2 reviews) - Users value the **seamless Gmail integration** of Freshdesk, enhancing organization and reducing manual workload significantly. (2 reviews) - Users appreciate the **smooth client management** of Freshdesk for G Suite, seamlessly organizing customer details and automating ticket creation. (1 reviews) - Easy Setup (1 reviews) - Efficiency (1 reviews) - Organization (1 reviews) **What users dislike:** - Users mention **sluggish synchronization** between Gmail and Freshdesk during high email influx, impacting the overall efficiency. (1 reviews) - Users note that **slow performance** during email synchronization can affect their experience, especially with high email volume. (1 reviews) ## Freshdesk for G Suite Reviews ### 1. Seamless Email-to-Ticket Integration That Boosts Productivity **Rating:** 5.0/5.0 stars **Reviewed by:** Vishnu N. | Merchant risk analyst , Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Freshdesk for G Suite?** What I appreciate most about Freshdesk for G Suite is the seamless way everything stays in sync. The automatic conversion of emails into tickets is a real time-saver, allowing me to manage conversations without constantly switching between Gmail and Freshdesk. This integration helps keep everything organized, minimizes confusion, and makes responding to customer queries much more straightforward. **What do you dislike about Freshdesk for G Suite?** There’s very little to complain about, though I have noticed that the synchronization between Gmail and Freshdesk can occasionally be a bit sluggish, particularly when a large number of emails arrive at once. While this isn’t a significant problem, having quicker updates would definitely enhance the overall experience. **What problems is Freshdesk for G Suite solving and how is that benefiting you?** Freshdesk for G Suite has addressed the challenge of handling customer emails and support requests manually. Previously, everything seemed disorganized, with messages spread across multiple inboxes, making it easy to overlook follow-ups. With this tool, emails are automatically converted into tickets, keeping conversations organized and making it much simpler to track issues. It saves time, minimizes confusion, and allows me to respond to customers more efficiently. ### 2. Effortless CX Management with Freshdesk for G Suite **Rating:** 5.0/5.0 stars **Reviewed by:** Saurabh K. | Policy advisor, Enterprise (> 1000 emp.) **Reviewed Date:** December 11, 2025 **What do you like best about Freshdesk for G Suite?** I've been using Freshdesk for G Suite for the past two years, and I find it really smooth and easy to access. It helps me store all customer details in one place, which is particularly helpful in my work in the life insurance sector. I love that it automatically converts customer emails into Freshdesk tickets, reducing my manual workload and ensuring no emails are missed. The initial setup was really easy too, which was a relief. **What do you dislike about Freshdesk for G Suite?** As per now , nothing **What problems is Freshdesk for G Suite solving and how is that benefiting you?** I use Freshdesk for G Suite to store all customer details in one place, making it easy to access phone numbers and proposal numbers without multiple tabs. It converts customer emails into tickets, reducing manual work and ensuring no emails are missed. ### 3. Easy Ticket Tracking and Efficient Problem Resolution **Rating:** 5.0/5.0 stars **Reviewed by:** Roberto M. | MDR L1, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2025 **What do you like best about Freshdesk for G Suite?** I highlight the ease it offers for tracking tickets, as well as its good connectivity and the great help it provides in problem resolution. **What do you dislike about Freshdesk for G Suite?** I believe there are functions that still need to be improved, such as the option to automatically eliminate ticket duplication. **What problems is Freshdesk for G Suite solving and how is that benefiting you?** since it is a help desk, it helps us have better communication with customers and that is always good ### 4. Easy integration with G Suite Apps **Rating:** 4.0/5.0 stars **Reviewed by:** Nibinesh S. | IT Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2023 **What do you like best about Freshdesk for G Suite?** It's easy to set up SSO & Other Google app permissions for freshdesk products. We can easily share documents as attachments right from freshdesk panel. Analytics view of the portal. **What do you dislike about Freshdesk for G Suite?** Limited G Suite apps support. Attachments takes time to show. **What problems is Freshdesk for G Suite solving and how is that benefiting you?** The Single Sign-On with Google Workspace (G Suite) is the most useful integration, We can pre-define the user scopes. ### 5. Freshdesk review **Rating:** 5.0/5.0 stars **Reviewed by:** Ravikumara M. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2023 **What do you like best about Freshdesk for G Suite?** It's very good tool to analyse the data. Got lot of feature which enable lot of insight on data analyis Its very effective tool for customer support ticket and analyis We use Fresh desk on regular basis **What do you dislike about Freshdesk for G Suite?** Nothing much , everything is good and ease to use **What problems is Freshdesk for G Suite solving and how is that benefiting you?** Customer tickets Data collection and resolution ### 6. It was a great experience to connect with clients with Freshdesk, great user experience. **Rating:** 4.5/5.0 stars **Reviewed by:** Muhammad Ali S. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2023 **What do you like best about Freshdesk for G Suite?** I like how easily Freshdesk integrates with G Suite, making it easy to manage customer support within our familiar Google Workspace environment. It also streamlines communication and enhances productivity. **What do you dislike about Freshdesk for G Suite?** It may require additional training for new users to fully utilize its features and functionality, which can be a bit time-consuming. **What problems is Freshdesk for G Suite solving and how is that benefiting you?** Solving the problem of scattered customer support communication and information by centralizing it within the familiar G Suite environment. This improves efficiency and collaboration among our support team members. ### 7. It's Awesome to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Ektasam Y. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2023 **What do you like best about Freshdesk for G Suite?** It helps me to provide customer support, which bridges the gaps between the customer and the company's product. It is very easy to use, daily I use it for mailing purpose. **What do you dislike about Freshdesk for G Suite?** No such dislikes I have about Freshdesk. **What problems is Freshdesk for G Suite solving and how is that benefiting you?** It helps me to provide proper resolution of our product to the customer via email. ### 8. Amazing application **Rating:** 5.0/5.0 stars **Reviewed by:** Ashishit George B. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2023 **What do you like best about Freshdesk for G Suite?** We can easily track the data from freshdesk accessible to clients which helps in transparency tracking the incidents and requests SLA can be tracked easily **What do you dislike about Freshdesk for G Suite?** Nothing as of now, if there will be any I will mention in the future **What problems is Freshdesk for G Suite solving and how is that benefiting you?** SLA breach customer accessibility ### 9. Freshdesk makes support easier **Rating:** 4.0/5.0 stars **Reviewed by:** Emily H. | Marketing Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2022 **What do you like best about Freshdesk for G Suite?** Easy to respond to customers, work internally with our team, and keep track of tickets. **What do you dislike about Freshdesk for G Suite?** Reminder emails are often too frequent and can quickly become annoying. It can be a challenge for customers to navigate. **What problems is Freshdesk for G Suite solving and how is that benefiting you?** It allows our customers to create support tickets with our organization and for our teams to work collaboratively to find the answer. ### 10. Excellent Multi-channel customer support solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2022 **What do you like best about Freshdesk for G Suite?** The upsides of using FreshDesk for G Suite are as follows: a. Seamless Ticket allocation b. Seamless Task allocation c. User-friendly d. Easy to learn e. Focused troubleshooting **What do you dislike about Freshdesk for G Suite?** Some downsides of Freshdesk for G Suite are as follows: a. Tedious to configure b. A few communication delays **What problems is Freshdesk for G Suite solving and how is that benefiting you?** I am trying to solve the following business problems: a. Inbound communication Categorization b. Making escalation more transparent c. Day to day issue resolution ### 11. Fresh desk makes easier quicker for us to resolve our customer problems. **Rating:** 5.0/5.0 stars **Reviewed by:** Neo M. | Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2021 **What do you like best about Freshdesk for G Suite?** We can instantly see every ticket that was opened for the customer and for each ticket you can easily assign the ticket to a different department. You get notified of every ticket allocated as an agent **What do you dislike about Freshdesk for G Suite?** Once you have resolved the ticket by clicking on the resolved dropdown menu. The tickets instantly disappear. This makes it difficult if you have to leave notes on the ticket but you just resolved the ticket a second ago. **Recommendations to others considering Freshdesk for G Suite:** Freshdesk is a great product but for a service/sales customer it will be best to also have a Freshsales to compliment the Freshdesk. **What problems is Freshdesk for G Suite solving and how is that benefiting you?** Customer contacts us regarding Billing, Technical or sales queries we receive them via Freshdesk. Fresdesk allows for the queries to be converted to tickets and depending on the department. It is easier for tickets to be allocated to agents in each department and to follow up with the customer successfully. We can link the Fresh desk to Fresh sales which makes our sales process easier for sales agent when dealing with the customer especially if the is a message trail. ### 12. Easy to use product, lacking in features as you scale **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2021 **What do you like best about Freshdesk for G Suite?** Very user-friendly and easy to learn. The interface is clean, and required functions are easy to find. **What do you dislike about Freshdesk for G Suite?** Lack of more complex features and integrations to our reporting tools. **Recommendations to others considering Freshdesk for G Suite:** Great for small startups as it is really easy to setup and get people up to speed with using it. Lacks some features that may be needed as the team scaled and experienced significant volume. **What problems is Freshdesk for G Suite solving and how is that benefiting you?** Used as our primary customer service tool. Easy to onboard new team members and get them up to speed on the software quickly, allowing them to make a quick contribution shortly after starting. ### 13. Comfortable ticketing system to manage multiple departments **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2020 **What do you like best about Freshdesk for G Suite?** Dashboard view helps me in quick actioning the tasks, also my teams performance. As different departments are involved in my project, I can easily allocate tasks to department in a single option. That has reduced my pain. Filters is another helpful option. Export options seems to be beneficial as well. **What do you dislike about Freshdesk for G Suite?** The biggest challenge I am facing is when I copy & past something from word, the complete alignment gets changed. Couldn't format the content based on my idea. No different fonts to select. Formatting the text is a real pain. **Recommendations to others considering Freshdesk for G Suite:** Definitely a great customer support software simplifies the tasks on monitoring your day to day activity. Integrating done right making sure your customers are responded on time. Don't need to hit around the bush for any reports. **What problems is Freshdesk for G Suite solving and how is that benefiting you?** My role is to respond to customer queries & I am happy that I am able to respond to customers at much after pace. The major benefit I have with Freshdesk is - the dashboard -every day at the beginning of the shift & by end of the shift I can check the status of my tasks. ### 14. Great Product **Rating:** 4.5/5.0 stars **Reviewed by:** Michael P. | Principal, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2020 **What do you like best about Freshdesk for G Suite?** very easy to use, great product, highly recommend it **What do you dislike about Freshdesk for G Suite?** no issues whatsoever with it yet, just starter using it **What problems is Freshdesk for G Suite solving and how is that benefiting you?** allows me to manage customer support accross several channels ### 15. Compatibility and Feedback **Rating:** 3.5/5.0 stars **Reviewed by:** Deepak A. | Senior Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2019 **What do you like best about Freshdesk for G Suite?** It is speed and the interface is clear. Got many filters to capture the required date. Linking of multiple tickets of the same user is really helpful because we would be able to review previous issues. Internal communication is also designed well. **What do you dislike about Freshdesk for G Suite?** When there is any new response on the old ticket, it won't be listed on priority or we do not get any pop-up notification on the home screen. When we pull any report, it does not give the latest one. Sometimes, it gives us the result of the past hour. **Recommendations to others considering Freshdesk for G Suite:** User-Friendly. **What problems is Freshdesk for G Suite solving and how is that benefiting you?** Tickets resolving. Linking of multiple tickets of the same user is really helpful because we would be able to review previous issues. ### 16. Simple and elegant ticketing solution **Rating:** 4.5/5.0 stars **Reviewed by:** Paul C. | Information Technology Director, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** September 06, 2019 **What do you like best about Freshdesk for G Suite?** The interface is clean and uncluttered. Fresh Desk is easy to set up and works flawlessly. Tickets can be submitted through the portal, or via email. **What do you dislike about Freshdesk for G Suite?** The various paid plans are a bit too granular in my opinion. I would prefer a smaller range of plans with more robust options. **Recommendations to others considering Freshdesk for G Suite:** Take your time and review the settings as well as the various templates. You will likely want to make some changes there. Make sure you configure the ability to turn emails into tickets, this is a MUST HAVE! **What problems is Freshdesk for G Suite solving and how is that benefiting you?** Feshdesk allows us to keep track of all our incoming problem reports, and prioritize them effectively. The efficiency of our tech team has improved considerably. ### 17. Set up is a little rough, but it's overall easy to use! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2018 **What do you like best about Freshdesk for G Suite?** What i like the best is that I have 3 different websites plus marketplace sales and all the questions and comments go to the same freshdesk box. **What do you dislike about Freshdesk for G Suite?** The set up was long, cumbersome, and buggy. It really took a long time and a lot of phone calls and emails to get everything working properly including the live chat. **Recommendations to others considering Freshdesk for G Suite:** Shop around and make sure this will be the best solution for you. We chose freshdesk because of the live chat integration, but we found it to be buggy. We are still using it, but we don't love it. **What problems is Freshdesk for G Suite solving and how is that benefiting you?** We're getting all our customer service into one spot now, which is huge because things were falling through the cracks. ### 18. Overall a fantastic Ticket service, with a few minimal hiccups every now and again **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2018 **What do you like best about Freshdesk for G Suite?** Freshdesk has served as our primary support ticket service for many years. We've seen it grow as we've grown alongside it. Overall the service as a whole is a phenomenal product. That said, if I were to choose one feature in particular that was my personal favorite, I'd likely choose the custom observer rulesets you can create. It has automated much of the organization of our inbound tickets, and has saved us a lot of time. **What do you dislike about Freshdesk for G Suite?** Personally, there's not much I dislike, however, the fact that you cannot set a "break" or "lunch break" in your hours of operation makes it so every day we operate there are missed chats due to our chat system saying we're "online" when we're actually out of office. **Recommendations to others considering Freshdesk for G Suite:** It is a fantastic support ticketing service, that will be a great asset for your business **What problems is Freshdesk for G Suite solving and how is that benefiting you?** Freshdesk has allowed us to easily manage email support with a high customer feedback rate. It is very easy to manage, and our agents (even new ones) find it very easy to understand and utilize. ### 19. Excellent way to enter G-Suite from Freshdesk in a single click without having repeat your key **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2018 **What do you like best about Freshdesk for G Suite?** That I do not have to be entering my password every time, and that I can open all applications from my freshdesk portal, I can synchronize my calendar and share a screen with hangout to support my clients without leaving my portal and Get access to myl files and attachments from Google Drive account. **What do you dislike about Freshdesk for G Suite?** There are times when it delays the sending of mail and notifications, but in the end they always arrive. Otherwise, without problems, it is reported to the supplier and resolves soon. Out of that, without inconvenience **Recommendations to others considering Freshdesk for G Suite:** If you are using Gmail as a mail platform and use G-Suite as a shared office platform, and you are using or using freshdesk as a ticket management, the integration between both solutions is the best that anyone could have done: Total thanks for the idea and the execution! **What problems is Freshdesk for G Suite solving and how is that benefiting you?** Some functions are faster because you do not have to be opening windows for each solution. Everything opens from the same portal. ### 20. Fast and Fresh **Rating:** 4.0/5.0 stars **Reviewed by:** Chris B. | Web Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 14, 2018 **What do you like best about Freshdesk for G Suite?** I most enjoy the modern and efficient interface. Very little training necessary as things are where you would expect them to be, and there's not a lot of extra. Intuitive and concise is what I like. I also appreciate the ability to start a chat internally at the ticket level. This keeps troubleshooting focused, but allows for help. **What do you dislike about Freshdesk for G Suite?** FreshDesk and FreshSales are not integrated. Could be an internal IT issue here, but if they had a universal authentication option, that would be great. **What problems is Freshdesk for G Suite solving and how is that benefiting you?** We stopped hoping for the best with incoming support email and started assigning all inbound issues and questions to specific people. This is more thorough and less likely to allow crack slippage. It's helped us to more fairly distribute the work, too. ### 21. Great Product! **Rating:** 5.0/5.0 stars **Reviewed by:** Parker H. | Customer Support Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2018 **What do you like best about Freshdesk for G Suite?** I like how easy it is to use and how functional it is. It really helps me get through some of my work fast. The support is very helpful when I need it. They haven't let me down to this date. I know that I can count on them to be there for me. I usually get a response about my problem in less than a day, although sometimes it depends. Overall, this product is great! **What do you dislike about Freshdesk for G Suite?** Sometimes this program can be a little slow which can be disappointing. When it is slow it isn't horrible service like some programs I have used in the past. Sometimes it isn't slow at all. I guess it just depends on the day. Overall though, I don't have a lot of issues with it. **Recommendations to others considering Freshdesk for G Suite:** I suggest you use this product as it can save you a lot of time! **What problems is Freshdesk for G Suite solving and how is that benefiting you?** With Fresh desk G Suite we use it to solve many support problems along with a period of other problems. This product is very useful in a bunch of ways and has helped solve many problems that have seemed un-solvable. We hope to keep using it. Right now we are not using it, but we hope to get back into using it after we get past a company set back. It does make our company sad however that we cannot use it, as it makes our lives so much easier! ### 22. Very good UI and functions **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2018 **What do you like best about Freshdesk for G Suite?** The UI, where all the tabs are on the left side and easy to navigate. All the recent activities can be shown at the dashboard at one glance. **What do you dislike about Freshdesk for G Suite?** A little complicated on the setting of SLA. Reports generated not up to expectation from company. **Recommendations to others considering Freshdesk for G Suite:** It is good to use and simple. The price is also cheap compared to other online platforms. The only downside is that it is not customizable. **What problems is Freshdesk for G Suite solving and how is that benefiting you?** Helps me to let my customer fill in complaints and find support easily from my side through the platform. Also the escalation job in the company becomes more transparent and easier. ### 23. Integration to improve Freshdesk experience **Rating:** 5.0/5.0 stars **Reviewed by:** Tiffany H. | Technical Presales Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2018 **What do you like best about Freshdesk for G Suite?** You can keep registries on your Hangouts activities, and set SSO to quick login. As well, keep your files from Drive and sync your contacts to Google Account. The Freshdesk bot will allow you to keep track of any assgned tickets you've received as well to any other updates and changes. You can also interact with your team members **What do you dislike about Freshdesk for G Suite?** It should have a feature so we can retrieve data and files directly from Drive. **Recommendations to others considering Freshdesk for G Suite:** Good to keep on track **What problems is Freshdesk for G Suite solving and how is that benefiting you?** Keep concordance among the registries of my contacts in both platforms. ### 24. Best CRM with Gsuite Collabration. **Rating:** 4.5/5.0 stars **Reviewed by:** Krishna Y. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2018 **What do you like best about Freshdesk for G Suite?** Freshdesk Integrations with G Suite is the best i feel Login with Gmail, resolve tickets, chat on chats with clients & take hangout session to resolve issue All data gets auto syncs crm contacts with google contacts emails with gmail & others as well **What do you dislike about Freshdesk for G Suite?** clients coming from other email service might be a issue communicate **Recommendations to others considering Freshdesk for G Suite:** In decent price more features are offered **What problems is Freshdesk for G Suite solving and how is that benefiting you?** Resolving day to day activities in the form of tickets ### 25. Flexible Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2018 **What do you like best about Freshdesk for G Suite?** Ability to export Freshdesk data into multiple G Suite products (Docs, Spreadsheet, Drive). **What do you dislike about Freshdesk for G Suite?** Data inconsistency. Still many G suite products (calendar etc) are not integrated properly. **Recommendations to others considering Freshdesk for G Suite:** Sky is the limit, especially if your G suite is further integrated with tools such as Slack etc **What problems is Freshdesk for G Suite solving and how is that benefiting you?** We use freshdesk for project management and support. Most of our data on freshdesk is created by our clients, and we use this integration to automatically generate calendar invites, develop knowledge pool (kinda like crowdsourcing). So Freshdesk G Suite integration helps us funnel the inbound data into G suite tools that help us use the data into actionable items. ### 26. CRM tool collaborated with Gsuite **Rating:** 5.0/5.0 stars **Reviewed by:** Sumesh K. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2018 **What do you like best about Freshdesk for G Suite?** Best is it merges with your existing email services no need to forwarding and all. Best in UI as its merged with gsuite so can be used inside the organisation as well. Tickets handling made easy **What do you dislike about Freshdesk for G Suite?** Hangouts and other features are limited to organisation, apart nothing to dislike **Recommendations to others considering Freshdesk for G Suite:** Issues Handling made easy **What problems is Freshdesk for G Suite solving and how is that benefiting you?** Resolving issues of organisation users ### 27. Freshdesk - Usage Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2018 **What do you like best about Freshdesk for G Suite?** Good support provided by the company in case of any issues **What do you dislike about Freshdesk for G Suite?** Automation to do some corrective management would be useful **What problems is Freshdesk for G Suite solving and how is that benefiting you?** Has helped to deliver high-quality support to my clients ### 28. Nice Software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2018 **What do you like best about Freshdesk for G Suite?** It is very nice to use and customer satisfactory **What do you dislike about Freshdesk for G Suite?** Color Design and some latest design need to modified. **Recommendations to others considering Freshdesk for G Suite:** nice **What problems is Freshdesk for G Suite solving and how is that benefiting you?** it is awesome.. to satisfied our customer ## Freshdesk for G Suite Discussions - [What services does G Suite provide?](https://www.g2.com/discussions/what-services-does-g-suite-provide) - [What is freshdesk Google?](https://www.g2.com/discussions/what-is-freshdesk-google) - [How does Gmail integrate with freshdesk?](https://www.g2.com/discussions/how-does-gmail-integrate-with-freshdesk) - [What are the features of G suite?](https://www.g2.com/discussions/freshdesk-for-g-suite-what-are-the-features-of-g-suite) - [How do I change the fonts & formatting my email contents?](https://www.g2.com/discussions/29615-how-do-i-change-the-fonts-formatting-my-email-contents) - [View Freshdesk for G Suite pricing details and edition comparison](https://www.g2.com/products/freshdesk-for-g-suite/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-23+17%3A44%3A03+-0500&secure%5Bsession_id%5D=775b5129-a1e7-4178-b16e-ca7adeb17aeb&secure%5Btoken%5D=1d054d05079f3944589379bbbe741402632d66f35daf2b54d972f6c1e1d52894&format=llm_user) ## Freshdesk for G Suite Features **Agentic AI - Google Workspace for Sales** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance ## Top Freshdesk for G Suite Alternatives - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,345 reviews) - [Mixmax](https://www.g2.com/products/mixmax/reviews) - 4.6/5.0 (1,434 reviews) - [Nutshell](https://www.g2.com/products/nutshell/reviews) - 4.3/5.0 (1,402 reviews)