[ Freshca... Reviews ](https://www.g2.com/products/freshcaller/reviews) [ Freshca... Reviews ](https://www.g2.com/products/freshcaller/reviews) # Freshcaller Pricing Overview [Editedit](https://my.g2.com/freshcaller/pricings) ## Freshcaller Pricing Key Insights Last updated on Apr 30, 2026 * * * Freshcaller offers **4 pricing editions** , starting from **$0** to **$69**. Freshcaller pricing tiers are designed to support different usage levels and team sizes. Freshcaller does not offer a **free trial**. Compare the Freshcaller pricing table below to figure out the best fit for your needs. Some plans may require you to contact **Freshworks** for **custom pricing**. * * * Pro — $39 / /user/month, billed annually/user Enterprise — $69 / /user/month, billed annually/user Growth — $15 / /user/month, billed annually/user FREE — $0 / /user/month, billed annually/user Rated 4.1 / 5 \*Pricing information is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations must be conducted with the seller. Pro $39 /user/month, billed annually/user Everything in Growth, 3000 Free minutes/month and - Holiday Routing - Advanced Call Metrics - Call Barging - Call Center Agent Statuses - Call Recording Opt-out - Agent Availability Report - Queue Callback - Routing Automation - Power Dialer - Call Lifecycle - IVR - Bring your own carrier - SIP Connections - Agent Extensions - Call Tagging - Smart Escalations Show More Enterprise $69 /user/month, billed annually/user Everything in Pro and - Upto 5000 incoming minutes/month FREE - Omnichannel Routing - Speech Enabled IVR - Voicebot - Abandoned Call Metrics - Service Level Monitoring - 5000 bot sessions/month Show More Growth $15 /user/month, billed annually/user Up to 2000 incoming minutes/month FREE - Number Porting - Basic Call Queues - Wait Queues - Voicemail - Warm Transfer - Call Recording - Reports Show More FREE FREE /user/month, billed annually/user - Buy Local Numbers - Buy Toll-Free Numbers - Inbound Caller ID - Desktop Notifications - Call Notes - Custom Greetings - Call Metrics Show More Freshdesk Contact Center (Formerly Freshcaller) has 4 plans - Free, Growth, Pro and Enterprise. We have a 21 days trial. No credit card needed. Pricing information for Freshcaller is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Freshcaller must be conducted with the seller. Above price details are for annual billing. All features, Add-ons, Monthly billing pricelist, Call and Number charges are available on Freshcaller website - https://www.freshworks.com/freshcaller-cloud-pbx/pricing/ Pricing information was last updated on October 09, 2024 Show More ## Freshcaller Pricing FAQs Generated using AI Is Freshcaller free, or does it offer a free trial? No. According to G2 data, Freshcaller does not offer a free plan or free trial. Users need to purchase a paid plan to access the product. Visit the seller's official pricing page for current pricing details and plan options. Who is Freshcaller pricing best suited for? According to G2 reviewers, Freshcaller's pricing is best suited for small businesses and mid-market companies already using other Freshworks products like Freshdesk or Freshsales. G2 reviews from small businesses across industries including retail, financial services, healthcare, and IT services highlight strong value from the Growth and Pro tiers for inbound customer support operations. The free and Growth tiers appeal to startups and small teams needing a quick, hardware-free phone setup. Freshcaller's Pro tier suits growing support teams requiring advanced routing and call monitoring. The Enterprise tier targets mid-market and larger organizations needing omnichannel routing and AI-powered features. G2 reviewers in outbound sales roles find Freshcaller less optimized for their needs compared to inbound support teams. What are the key differences between the free and paid versions of Freshcaller? Freshcaller's free tier provides basic calling infrastructure including local and toll-free number purchasing, inbound caller ID, call notes, custom greetings, desktop notifications, and basic call metrics. However, G2 reviewers note that meaningful features like IVR, call recording, voicemail, call queues, and reporting require upgrading to Freshcaller's paid plans. The Growth tier at $15 adds call recording, warm transfers, and up to 2,000 free incoming minutes monthly. Freshcaller's Pro tier at $39 unlocks advanced routing, call barging, power dialer, and queue callback, while the Enterprise tier at $69 adds speech-enabled IVR, voicebot, omnichannel routing, and service level monitoring. G2 reviewers consistently confirm that most practical business use cases require at least a paid plan. Is Freshcaller considered good value for its pricing? G2 reviewers offer mixed but generally positive sentiment on Freshcaller's pricing value. Many small business users praise it as cost-effective compared to traditional phone systems, with one G2 reviewer in financial services calling it affordable and another in consumer services noting it is cheaper than other providers. However, multiple G2 reviewers flag that costs accumulate quickly since users pay per user per month, per phone number, and for per-minute usage on top of plan fees. Some G2 users in online media explicitly call pricing expensive for outbound-focused teams. Overall, Freshcaller's pricing delivers strong value for inbound-heavy support teams using the broader Freshworks ecosystem, but may feel costly for outbound sales teams needing only basic dialing. ## Top-Rated Alternatives [ ![Aircall](https://images.g2crowd.com/uploads/product/hd_favicon/d88e64e138533d66704f0a6b3ed71f61/aircall.svg "Aircall") Aircall 4.4/5(1,623) ](https://www.g2.com/products/aircall/reviews) [ ![Talkdesk](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk") Talkdesk 4.4/5(2,535) ](https://www.g2.com/products/talkdesk/reviews) [ ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,556) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ View All Alternatives ](https://www.g2.com/products/freshcaller/competitors/alternatives) ## Freshcaller Alternatives Pricing The following is a quick overview of editions offered by other [Contact Center Software](https://www.g2.com/categories/contact-center) | ![Aircall](https://images.g2crowd.com/uploads/product/image/small_square/small_square_da24ab8969ae1c7989ab7867d0dd2142/aircall.png) [Aircall](https://www.g2.com/products/aircall/reviews) ##### Essentials | $30User/Month (Billed Annually - 3 User Minimum) | Improves the performance of any team - Unlimited users - Unlimited inbound calls (toll-free excluded) - Integrations and API - Smart queuing - Phone Support - Instant numbers - Custom music and messages - Opening hours - IVR (Vocal server) - Ring groups - Assign & comment calls - Call recording - Analytics - Conference call - Tags - Warm & blind transfers - Pause resume recording [Show More](javascript:void(0);) | | ![Talkdesk](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0faf911e236db1931dc1cca4e4fb3f96/talkdesk.png) [Talkdesk](https://www.g2.com/products/talkdesk/reviews) ##### Talkdesk Express™ | United States & Canada Small Business Exclusive | Free25 Licenses Free to Start | Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands. https://www.talkdesk.com/express/ - Talkdesk Express includes features for omnichannel communication (voice, email, chat, SMS, social media), built-in AI tools like intelligent routing and virtual agents, a low-code Studio for creating customer flows, reporting tools and dashboards, integration with other business systems, and a self-service portal for setup and training, all designed to be easily accessible for small businesses. | | ![CloudTalk](https://images.g2crowd.com/uploads/product/image/small_square/small_square_3a787194b190f530da1bb58924ec8044/cloudtalk.png) [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) ##### Starter | $25.001 User Per Year | Get all the essentials to set up a professional phone system. - Unlimited Calls Across the US 🇺🇸 and Canada 🇨🇦 - Local numbers in 160+ countries - Desktop apps (Windows, Mac, Linux) + Mobile apps (iOS & Android) - Call recordings, tags, transfers & hold - Core call handling features - Unlimited call history & analytics dashboards - Visual call flow designer with advanced branching options - 24/7 email & live chat support by humans - Ring groups, call queues & queue callback - Click-to-call from your CRM or browser - AI Voice Agents, AI Receptionist & AI Conversation Intelligence as add-ons - Anti-spam number protection & Branded caller ID as add-ons - Number porting & BYOC support - AI Sales Dialer with preview, power & parallel modes as add-on [Show More](javascript:void(0);) | Various alternatives pricing & plans Pricing information for the above various Freshcaller alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller. Freshcaller Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_da24ab8969ae1c7989ab7867d0dd2142/aircall.png "Product Avatar Image") Aircall 4.4/5(1,623) [ Compare Now ](https://www.g2.com/compare/aircall-vs-freshcaller) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_47d3a1103e64b9c2d8d907d26f16e836/twilio-twilio-flex.png "Product Avatar Image") Twilio Flex 4.1/5(36) [ Compare Now ](https://www.g2.com/compare/freshcaller-vs-twilio-twilio-flex) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0faf911e236db1931dc1cca4e4fb3f96/talkdesk.png "Product Avatar Image") Talkdesk 4.4/5(2,535) [ Compare Now ](https://www.g2.com/compare/freshcaller-vs-talkdesk) ##### Categories on G2 [ Conversational Support ](https://www.g2.com/categories/conversational-support)[ VoIP Providers ](https://www.g2.com/categories/voip-providers)[ Contact Center ](https://www.g2.com/categories/contact-center) [ Call Center Infrastructure (CCI) ](https://www.g2.com/categories/call-center-infrastructure-cci)[ Contact Center Quality Assurance ](https://www.g2.com/categories/contact-center-quality-assurance)[ Contact Center Workforce ](https://www.g2.com/categories/contact-center-workforce) Show More ##### Explore More [ Which platform offers the best machine learning solutions ](https://www.g2.com/discussions/which-platform-offers-the-best-machine-learning-solutions)[ Top-rated apps for influencer marketing ](https://www.g2.com/discussions/top-rated-apps-for-influencer-marketing)[ What PLM platforms work for a manufacturing company with over 500 employees that needs something more structured than shared drives but less complex than SAP? ](https://www.g2.com/discussions/what-plm-platforms-work-for-a-manufacturing-company-with-over-500-employees-that-needs-something-more-structured-than-shared-drives-but-less-complex-than-sap%20) [ Best rated multi-country payroll provider ](https://www.g2.com/discussions/what-s-the-best-rated-multi-country-payroll-provider)[ Which operational risk software offers the best customer support ](https://www.g2.com/discussions/which-operational-risk-software-offers-the-best-customer-support)[ Pros and Cons Details ](https://www.g2.com/products/freshcaller/reviews?qs=pros-and-cons) Show More [ Which platform offers the best machine learning solutions ](https://www.g2.com/discussions/which-platform-offers-the-best-machine-learning-solutions)[ Top-rated apps for influencer marketing ](https://www.g2.com/discussions/top-rated-apps-for-influencer-marketing)[ What PLM platforms work for a manufacturing company with over 500 employees that needs something more structured than shared drives but less complex than SAP? ](https://www.g2.com/discussions/what-plm-platforms-work-for-a-manufacturing-company-with-over-500-employees-that-needs-something-more-structured-than-shared-drives-but-less-complex-than-sap%20) [ Best rated multi-country payroll provider ](https://www.g2.com/discussions/what-s-the-best-rated-multi-country-payroll-provider)[ Which operational risk software offers the best customer support ](https://www.g2.com/discussions/which-operational-risk-software-offers-the-best-customer-support)[ Pros and Cons Details ](https://www.g2.com/products/freshcaller/reviews?qs=pros-and-cons)