--- title: Freshdesk and Freshservice Reviews meta\_title: 'Freshdesk and Freshservice Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 12 reviews by the users' company size, role or industry to find out how Freshdesk and Freshservice works for a business like yours. aggregate\_rating: rating\_value: 4.0 review\_count: 12 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Software Design url: https://www.g2.com/categories/software-design --- # Freshdesk and Freshservice Reviews & Product Details Frio is a fully responsive theme and is Retina ready to give your readers a pleasant reading experience. It has been tested out to the hilt, and its minimalistic design makes it super easy to navigate. Frio features a floating search box at the center of a large parallax image. * * * Seller [Breezy Themes](https://www.g2.com/sellers/breezy-themes) Discussions [Freshdesk and Freshservice Community](https://www.g2.com/products/freshdesk-and-freshservice/discuss) Overview by Breezy Themes (Freshworks partner that specializes in customization for Freshdesk and Freshservice support portals) Show More ## Top-Rated Alternatives [ ![Adobe Dreamweaver](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adobe Dreamweaver") Adobe Dreamweaver 4.1/5(2,846) ](https://www.g2.com/products/adobe-dreamweaver/reviews) [ ![WordPress.com](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "WordPress.com") WordPress.com 4.4/5(2,716) ](https://www.g2.com/products/wordpress-com/reviews) [ ![Wix](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Wix") Wix 4.2/5(1,889) ](https://www.g2.com/products/wix/reviews) [ View All Alternatives ](https://www.g2.com/products/freshdesk-and-freshservice/competitors/alternatives) ## User Insights Average based on 12 real user reviews. [Log in to unlock pricing and user insights](/login) ## Freshdesk and Freshservice Integrations (1) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ShipWorks ](https://www.g2.com/products/shipworks/reviews) Show More ![Chelsea D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chelsea D.") CD Chelsea D. Research Technologist Small-Business (50 or fewer emp.) 2/24/2022 "Nice Fresh Desk theme for Organization" 4.5/5 What do you like best about Freshdesk and Freshservice? I like that the theme adds organization. It has a few options but not too many, so it isn't overwhelming. It allows for easy streamflow of work and a concise look. Review collected by and hosted on G2.com. What do you dislike about Freshdesk and Freshservice? Although one of the things I like is the few options for the theme, it would be nice to have a few more options. The current color choices are not very bright. It does allow for the use of own color scheme. Review collected by and hosted on G2.com. What problems is Freshdesk and Freshservice solving and how is that benefiting you? I like how easy it is to use. The floating search bar makes it very easy to look things up fast. It also allows protection against bugs. The code is very manageable and easy to maintain. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Rishabh J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rishabh J.") RJ Rishabh J. Associate Mid-Market (51-1000 emp.) 12/24/2021 "FRIO- A perfect combination of ease and utility" 4.5/5 What do you like best about Freshdesk and Freshservice? Its simple and sober.. Something that makes it highly appealing and yet incredibly useful. Moreover the user interface is designed as per your requirements which makes it easy to use. Review collected by and hosted on G2.com. What do you dislike about Freshdesk and Freshservice? There are no such things which i specifically dislike but there are some glitches while accessing the service. Which can be improved. Plus it should a bit more affordable Review collected by and hosted on G2.com. Recommendations to others considering Freshdesk and Freshservice: Just give it a try it will save you huge time and money.. And i bet you will not stop using it once you start using it. Review collected by and hosted on G2.com. What problems is Freshdesk and Freshservice solving and how is that benefiting you? 1. Huge cost savings 2. Time savings 3. Easier access makes it feasible to understand for new comers and other not so tech savy people 4. Inproved user experience Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/freshdesk-and-freshservice/pricing) ##### Categories on G2 [Web Design](https://www.g2.com/categories/web-design) ##### Explore More [Which application shielding solutions provide the best customer support and rapid response for teams protecting high-transaction financial apps?](https://www.g2.com/discussions/which-application-shielding-solutions-provide-the-best-customer-support-and-rapid-response-for-teams-protecting-high-transaction-financial-apps)[What are the most trusted gym management platforms by gym managers and fitness studio owners based on user reviews?](https://www.g2.com/discussions/what-are-the-most-trusted-gym-management-platforms-by-gym-managers-and-fitness-studio-owners-based-on-user-reviews)[Top employee attendance and leave tracking systems](https://www.g2.com/discussions/top-employee-attendance-and-leave-tracking-systems) [What platform provides templates for business process mapping?](https://www.g2.com/discussions/which-platform-provides-templates-for-business-process-mapping)[Which productivity bot tools are worth using for a sales team that wants to automate CRM data entry, follow-up reminders and pipeline updates so reps focus on selling?](https://www.g2.com/discussions/which-productivity-bot-tools-are-worth-using-for-a-sales-team-that-wants-to-automate-crm-data-entry-follow-up-reminders-and-pipeline-updates-so-reps-focus-on-selling)[Which spend management solution do mid-sized firms prefer](https://www.g2.com/discussions/which-spend-management-solution-do-mid-sized-firms-prefer) [Show MoreShow Less](javascript:void(0);)