Consulting Services for Freshdesk and Freshservice

Cloudstride is an Authorized Solutions Partner for Intercom and Miro, providing professional services that help new and existing customers get the most out of their platforms. Intercom Professional Services: - Platform implementation - Onboarding - Migration - Custom integrations - Admin and user training Cloudstride is also certified to deliver Fin AI Agent implementation and optimization. Through our Intercom and Fin services, we help businesses across EMEA and beyond design and execute an AI-first customer support strategy. Miro Professional Services: - Miro Enterprise onboarding - Admin enablement workshop - User training - Miro Health Check Our Miro services are designed to accelerate time to value for new and existing Miro customers, ensuring their teams, processes, and workspaces are set up for long-term success.

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Katico is a women-led company specializing in optimizing customer support systems through data-driven insights and a human-centric approach. Our team is passionate about streamlining workflows, leveraging knowledge bases, and empowering AI chatbots, all while keeping costs under control. Katico offers a full suite of services, including Knowledge Management for AI, Helpdesk Health Checks, Support System Optimization, Software Selection, and AI Chatbot Implementation. Our holistic, data-driven approach ensures that your support systems are seamlessly integrated, continuously optimized, and designed to grow with your business. One notable project involved automating complex approval chains and implementing digital forms in a helpdesk system, resulting in a 70% reduction in operating costs and a 59% decrease in ticket lead time. Our solution not only reduced costs but also boosted employee satisfaction by allowing staff to focus on higher-value activities. The last project involved working with a veterinary group to implement their Helpdesk and improve knowledge retention systems. Katico developed a knowledge base library, created a service center, and provided ongoing maintenance. The project achieved its goals on time, within budget, and to scope, delivering key components such as systems health check, tool implementation, and continuous support. Our dedicated approach and expert guidance ensured a successful and smooth project outcome.

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