--- title: Freshdesk Reviews meta\_title: 'Freshdesk Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 3770 reviews by the users' company size, role or industry to find out how Freshdesk works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 3770 scale: '5' date\_modified: '2026-08-31' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Freshdesk Reviews & Product Details Visit Website Freshdesk (a product of Freshworks Inc.) helps customer service teams move from their first AI agent to AI-powered customer service, without a drawn-out transformation program. Freshdesk unifies channels, conversations, AI, and customer context into one place, so agents always have the full picture before responding. Ready-to-use AI agents understand intent, take action, and resolve requests across channels, not just route them. AI Copilot helps every agent work faster and with more confidence, and AI Insights turns service data into decisions instead of dashboards. Guided rollout and prebuilt templates mean teams can launch quickly and expand at their own pace, whether they're a support team of 10 or 500. Freshdesk is quick to set up, easy to use, and designed for rapid impact—it delivers 60% improved agent productivity, a 97% first-contact resolution rate, and up to 80% of resolutions with AI agents. * * * Product Website Freshdesk Seller [Freshworks](https://www.g2.com/sellers/freshworks) Discussions [Freshdesk Community](https://www.g2.com/products/freshdesk/discuss) Languages Supported Arabic, Bulgarian, Catalan, Czech, Danish, German, Greek, English, Estonian, Finnish, French, Hebrew, Croatian, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified) Solution Type All-in-One (All-in-One products consolidate features across multiple business functions into a single unified platform, serving a broad range of workflows within one tool.) Overview by Hitesh Patiyal ![VIPKid](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "VIPKid") Used by VIPKid and 2 others ##### Featured Companies [ ![VIPKid](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "VIPKid") VIPKid](https://www.g2.com/products/vipkid/reviews)[ ![Feefo](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Feefo") Feefo](https://www.g2.com/products/feefo/reviews)[ ![Chargebee](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chargebee") Chargebee](https://www.g2.com/products/chargebee/reviews) Beta Show More ## Pricing Pricing provided by Freshdesk. ### Freshdesk Email and Ticketing (Growth) $19.00 1 User per month billed annually Per Month [ View More Pricing Information ](https://www.g2.com/products/freshdesk/pricing) ## Freshdesk Integrations (60) What do users say about integrations? Verified by Freshdesk [Show More Integrations](https://www.g2.com/products/freshdesk/integrations) RD Ramit Kaur D. Guest Experience Associate II Mid-Market (51-1000 emp.) 8/12/2026 Business partner of the seller or seller's competitor, not included in G2 scores. "Freshworks Makes Ticketing and Customer Support Fast, Easy, and Efficient" 5/5 What do you like best about Freshdesk? One of the biggest advantages of using Fresh works is its user-friendly and intuitive interface, which makes it easy to navigate while handling calls. It allows agents to create and track tickets efficiently, route concerns to the appropriate department, and provide guests with real-time updates during the same interaction. Fresh works also centralizes customer information, improves follow-up tracking, enhances team collaboration, and helps ensure issues are resolved in a timely manner, leading to a better customer experience and increased productivity. Review collected by and hosted on G2.com. What do you dislike about Freshdesk? "One challenge I experience with Freshworks is that it occasionally displays error messages such as 'You're doing too much' or experiences loading delays, especially when handling multiple tasks. This can temporarily slow down workflow and require refreshing or retrying actions. However, overall, the platform remains easy to navigate and effective for managing tickets and customer interactions. Review collected by and hosted on G2.com. What problems is Freshdesk solving and how is that benefiting you? Freshdesk helps streamline customer support by centralizing tickets, customer information, and communication in one platform. It allows me to efficiently create, track, and manage cases while on a call, ensuring concerns are routed to the correct department and followed up appropriately. This improves productivity, reduces handling time, and enables me to provide guests with accurate updates and resolutions during the same interaction, resulting in a better overall customer experience. Review collected by and hosted on G2.com. Show More Current User (The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.)Validated Reviewer (Validated through a business email account added to their profile)Incentivized (This reviewer was offered a nominal incentive as thanks for completing this review.)Source: G2 invite on behalf of seller (Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.) (Copy Review URL) ![sreenivasan p.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "sreenivasan p.") SP sreenivasan p. Quality Assurance Engineer Hospital & Health Care Mid-Market (51-1000 emp.) 7/27/2026 "A Feature-Rich Platform for Managing Customer Service" 4.5/5 What do you like best about Freshdesk? What I like most about Freshdesk is its intuitive interface and how it streamlines customer support management. Creating, assigning, and tracking support tickets feels simple and clear, which helps teams stay organized and respond to customers more efficiently. Its automation tools—like ticket routing, SLA management, and canned responses—save time and boost productivity. Freshdesk also integrates smoothly with other business tools, making it easier to handle customer interactions from a single platform. Another standout area is reporting and analytics, which offer helpful insights into team performance and customer satisfaction. The platform is easy to pick up, and the onboarding experience is straightforward, so new users can become productive quickly. Overall, Freshdesk is a dependable, feature-rich help desk solution that strengthens support operations and helps deliver a better customer experience. Review collected by and hosted on G2.com. What do you dislike about Freshdesk? While Freshdesk is a capable customer support platform, there are a few areas where it could improve. Some advanced features—such as stronger automation, deeper analytics, and broader customization—are limited to higher-tier plans, which can drive up costs for growing teams. For first-time users, the platform can also feel a bit overwhelming due to the sheer number of settings and configuration options. On top of that, certain reports and workflow customizations require additional setup before they fully align with specific business needs. At times, the web interface may feel slightly slow when dealing with large ticket volumes or when loading more detailed reports. Expanding the AI capabilities and making more advanced features available in lower-tier plans would further improve the overall experience. Even with these drawbacks, Freshdesk remains a reliable, user-friendly help desk solution that supports day-to-day customer service operations effectively. Review collected by and hosted on G2.com. What problems is Freshdesk solving and how is that benefiting you? Freshdesk addresses the challenge of managing customer support requests by bringing all customer interactions into one centralized platform. Rather than juggling emails, chats, and other support requests in separate places, everything is captured and organized as tickets, which makes it simpler to prioritize work, assign ownership, and track issues from start to finish. For me, this translates into better productivity and more confidence that no customer request will slip through the cracks. Automation tools like ticket routing, SLA management, and canned responses cut down on repetitive manual tasks and help the team resolve issues faster. The reporting and analytics are also useful, offering clear visibility into response times, agent performance, and customer satisfaction so we can spot trends and keep improving. Freshdesk’s integrations with other business tools help streamline day-to-day workflows, and the intuitive interface makes collaboration straightforward while also easing onboarding for new users. Overall, it supports faster, more organized, and higher-quality customer support. Review collected by and hosted on G2.com. Show More Current User (The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.)Validated Reviewer (Validated through LinkedIn)Incentivized (This reviewer was offered a nominal gift card as thank you for completing this review.)Source: G2 invite (Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.) (Copy Review URL) ![Aditya S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aditya S.") AS Aditya S. Technical support Engineer Mid-Market (51-1000 emp.) 6/12/2026 "Simple, Powerful, and Effective Helpdesk Software" 4.5/5 What do you like best about Freshdesk? Freshdesk has a user-friendly interface and an efficient ticket management system. It helps support teams organise customer queries, prioritise issues, and track resolution in one place. I also appreciate its automation feature, knowledge base integration, and multi-channel support, which improve productivity and enhance the overall customer experience. I also like Freshdesk because it is easy to use, helps me manage customer tickets, and offers automation features that make customer support faster and more organised. Review collected by and hosted on G2.com. What do you dislike about Freshdesk? While Freshdesk is a powerful and user-friendly interface that makes support work efficient, there are also some disadvantages. Some of its advanced features require a subscription, which can make it difficult to use for small and medium-sized organisations. Review collected by and hosted on G2.com. What problems is Freshdesk solving and how is that benefiting you? Freshdesk helps solve the challenge of managing customer inquiries from multiple channels in one place. It centralizes emails, chats, calls, and social media messages into a single ticketing system, making it easier to track, prioritize, and resolve customer issues. This benefits me by improving response times, increasing productivity, and ensuring that no customer request is missed. Review collected by and hosted on G2.com. Show More Current User (The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.)Validated Reviewer (Validated through a business email account)Source: G2 invite (Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review.) (Copy Review URL) ![Neal J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neal J.") NJ Neal J. Owner Small-Business (50 or fewer emp.) 11/14/2023 "Freshdesk is flexible and can be made to work the way you do." 3.5/5 What do you like best about Freshdesk? I can customize everything, from my technicians Signatures, to prioritizing tickets to sending items to different departments. And as an MSP doing IT service for many companies, their users can reach me using a localized domain name to make life easier (help@yourdomain.com). Review collected by and hosted on G2.com. What do you dislike about Freshdesk? The help and documentation system is not laid out well and often i have to ask support how to do things. Recently they have increased the price and removed discounts that i have had for 6 years, their responsiveness to inquiries about this has been slow. Review collected by and hosted on G2.com. What problems is Freshdesk solving and how is that benefiting you? We have an excellent, searchable history with all of our clients, reports to show our metrics and automations to make life work faster. Review collected by and hosted on G2.com. Show More 8/24/2026 (At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.) Current User (The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.)Validated Reviewer (Validated through a business email account)Incentivized (This reviewer was offered a nominal incentive as thanks for completing this review.)Source: G2 invite on behalf of seller (Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.) (Copy Review URL) ![Verified User in Package/Freight Delivery](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Package/Freight Delivery") AP Verified User in Package/Freight Delivery (This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture.) Small-Business (50 or fewer emp.) 8/18/2026 "Great Ticket Visibility and Canned Replies, but the New Contact Panel Slows Us Down" 3.5/5 What do you like best about Freshdesk? Keeping tabs on the individual enquiries and making them visible for our support staff to follow up on by allowing us to filter by open tickets first. The canned responses save a lot of repeat data entry. Review collected by and hosted on G2.com. What do you dislike about Freshdesk? The new contact panel is much more unintuitive than the previous one. It has increased double data handling, which means our staff have to copy contact details into another text editor instead of being able to pull the info directly out of the current email/enquiry, like the old contact system used to let us do. Freshdesk support say they can’t change it and that I have to get used to it. Another issue is that some data fields don’t display until other fields have some kind of input. For example, when creating or assigning a new contact, the name field doesn’t show up until there is some data entered in the mobile phone field. This means that entering contacts without mobile phone numbers takes more clicks and more time than it should. I’m also unable to reply to just one person within a case thread that has many recipients. If that particular person replies separately without the other contacts included, I still have to split the reply out just to respond to a single person. Review collected by and hosted on G2.com. What problems is Freshdesk solving and how is that benefiting you? Freshdesk helps us solve the challenge of managing the many cases submitted each day. We’ve used Freshdesk from the beginning, so we haven’t had issues with our process, but without it, it would be monumentally harder to manage actions and keep up with follow-ups for the volume of phone and email enquiries our department receives daily. Review collected by and hosted on G2.com. Show More Current User (The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.)Validated Reviewer (Validated through Google using a business email account)Incentivized (This reviewer was offered a nominal incentive as thanks for completing this review.)Source: G2 invite on behalf of seller (Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.) (Copy Review URL) ![Verified User in Furniture](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Furniture") UF Verified User in Furniture (This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture.) Mid-Market (51-1000 emp.) 8/11/2026 "Streamlined Global Communication, Needs Improvement" 4.5/5 What do you like best about Freshdesk? I find Freshdesk incredibly valuable for inbound and outbound calls, as well as for sending and receiving emails. Plus, it allows me to access and review call histories whenever necessary, which is a huge help in case I need to revisit a call for any missed information. I really appreciate how it enables communication regardless of location, especially since we're based in PH and often interact with clients and co-workers around the world. The chat and structured documentation features, like internal ticket notes, make working with global teams across different time zones smooth, fast, and organized. Also, the setup was very easy and intuitive, which definitely helped us get started quickly. Review collected by and hosted on G2.com. What do you dislike about Freshdesk? When I'm using a lot of tabs to pull up various tickets, especially when dealing with a complicated customer issue, I encounter an issue where my account seems to be making too many requests. This disrupts my ability to review past calls properly as sometimes I have to leave the tab and wait before finishing my notes. Additionally, there are instances where calls aren't ringing, which affects my metrics since these are considered abandoned calls. Opening multiple past tickets triggers rate limit errors, disrupting note-taking. It would be great to have features like a single tab history preview and real-time auto-saving notes, and perhaps a built-in audio test feature to check our headset before starting calls. Review collected by and hosted on G2.com. What problems is Freshdesk solving and how is that benefiting you? I use Freshdesk for communication, managing inbound and outbound calls, emails, and ticketing. It helps review call history and improve issue resolution. The collaboration tools and structured documentation keep global teams aligned, enhancing support despite time zone differences. Review collected by and hosted on G2.com. Show More 8/18/2026 (At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.) Current User (The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.)Validated Reviewer (Validated through a business email account added to their profile)Incentivized (This reviewer was offered a nominal incentive as thanks for completing this review.)Source: G2 invite on behalf of seller (Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.) (Copy Review URL) ![saidi r.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "saidi r.") SR saidi r. it specialist Small-Business (50 or fewer emp.) 8/17/2026 Business partner of the seller or seller's competitor, not included in G2 scores. "Fresh Desk is a great tool that we use to assist our customers with help." 4.5/5 What do you like best about Freshdesk? I love the analysis and history of Freshdesk. Freshdesk tracks agent productivity throughout the day and breaks down this data hour by hour. We are able to jointly find that the United Nations agency has resolved the most important issues or sends immediate responses. All this data is particularly useful once new tickets are assigned, as we are able to consult the history of our best collaborators. Previous tickets are simply searched by keyword, agent, or period. Once several people have participated in a project, it is very useful to decipher which United Nations agency did what and when! Review collected by and hosted on G2.com. What do you dislike about Freshdesk? A factor that, in my opinion, is improved is having a choice of options to channel an associated email. It is not common to be forced to involve several people in a decision, but when we do, we must include them from the very beginning, as opposed to adding them to Group A. The data always ensures that everyone is on the same page, but it is even more difficult for the agent. Review collected by and hosted on G2.com. Recommendations to others considering Freshdesk: I recommend Freshdesk, which is one of the simplest tools allowing the United States to offer our buyers the best quality of services they offer to customers. Improve customer support with the help of Freshdesk. Review collected by and hosted on G2.com. What problems is Freshdesk solving and how is that benefiting you? This application has helped the American state with my organization and communication with my buyers. I enjoy Freshdesk much more than my personal email. It's simply easier! Review collected by and hosted on G2.com. Show More Current User (The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.)Validated Reviewer (Validated through LinkedIn)Incentivized (This reviewer was offered a nominal incentive as thanks for completing this review.)Source: Organic Review from User Profile (Invitation from G2. This reviewer was offered a nominal incentive as thanks for completing this review.)AI Translated (This review has been translated from French using AI.) (Copy Review URL) BR bondada r. Technician, Network operations Mid-Market (51-1000 emp.) 8/13/2026 "Intuitive, User-Friendly UI That’s Easy to Learn" 4.5/5 What do you like best about Freshdesk? User-friendly interface with a short learning curve and very good UI, very intuitive and simple to use in daily life. Review collected by and hosted on G2.com. What do you dislike about Freshdesk? Product updates and release notes could be presented in a more intuitive way. In-app guidance and learning resources could be improved. Review collected by and hosted on G2.com. What problems is Freshdesk solving and how is that benefiting you? Freshdesk helps us centralize and manage customer support requests efficiently through a single platform. It streamlines ticket tracking, prioritization, and team collaboration, ensuring that no customer issue is missed or delayed. The biggest benefit is improved response and resolution times, which leads to better customer satisfaction. Its automation features reduce manual effort, while the intuitive interface allows team members to learn and use the platform quickly, increasing overall productivity and support efficiency. Review collected by and hosted on G2.com. Show More Current User (The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.)Validated Reviewer (Validated through a business email account)Incentivized (This reviewer was offered a nominal incentive as thanks for completing this review.)Source: Seller invite (Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.) (Copy Review URL) ![Verified User in Consumer Electronics](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Electronics") AC Verified User in Consumer Electronics (This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture.) Mid-Market (51-1000 emp.) 8/13/2026 "A usable ticketing system trapped behind an inflexible contract" 1/5 What do you like best about Freshdesk? Continued use has confirmed that centralized email handling and searchable ticket history remain useful for day-to-day support operations. Agents can review previous conversations and coordinate ticket ownership in one place. However, we have not identified any significant new benefits since the original review. Review collected by and hosted on G2.com. What do you dislike about Freshdesk? Freshworks should make the commercial terms as clear as the product pricing. Before signature, sales representatives should provide a simple written comparison of all available options and clearly disclose the contract term, cancellation restrictions, seat-reduction limits, and the difference between monthly billing and a month-to-month subscription. When a customer is moved from a discontinued plan under the risk of service interruption, continuity pressure should not be used to rush a long-term commitment. Freshworks should also offer a reasonable process for reducing unused seats or ending the agreement early when business needs materially change. Review collected by and hosted on G2.com. What problems is Freshdesk solving and how is that benefiting you? Freshdesk gives us one place to receive customer emails, assign tickets, preserve conversation history, and coordinate support work across agents. However, those operational benefits are now outweighed by the lack of commercial flexibility. Our team size changed, but the subscription could not change with it. A support platform should help a business adapt, not require it to keep paying for 15 unused seats. Review collected by and hosted on G2.com. Show More Current User (The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.)Validated Reviewer (Validated through a business email account)Source: Organic (Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.) (Copy Review URL) NS Neelakshi S. Data Engineer Small-Business (50 or fewer emp.) 5/27/2026 "A support tool that quietly made our response process less chaotic, smooth, flexible, an" 4/5 What do you like best about Freshdesk? What stood out to me first was how quickly the team adapted to it without much training. We muved from shared in boxes and scattered chats into Freshdesk, and suddenly it became easier to track who replied to what and which issues for still hanging. They are automation rules saved us more time than expected, especially for repetitive request that used to eat up half of the day. Review collected by and hosted on G2.com. What do you dislike about Freshdesk? Reporting is useful though few dashboards felt limited unless you spend time customizing them properly. Also if your team grows quickly managing notifications can become no IC unless you find tune everything early on. Review collected by and hosted on G2.com. What problems is Freshdesk solving and how is that benefiting you? Now the team has a clearer system for ownership and follow ups. Customers get faster replies, internal communication is cleaner, and it's easier to spot recurring issues instead of reacting to everything manually each day. Freshdesk helped us bring structure to customer support without making the process feels robotic. Before using it, requests came from email, chat and social platforms separately, which led to delayed responses andd duplicate work. Review collected by and hosted on G2.com. Show More Current User (The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.)Validated Reviewer (Validated through a business email account)Source: G2 invite (Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review.) (Copy Review URL) ## Questions about Freshdesk? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Freshdesk ](https://www.g2.com/products/freshdesk/discussions/new) GU Guest User • Last activity about 2 years ago What is Freshdesk used for? 1 Upvote 4 [ Join the conversation ](https://www.g2.com/discussions/what-is-freshdesk-used-for) ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") G2 Verified User in Information Technology and Services • Last activity almost 4 years ago What are the different channels through which Freshdesk can support customers? 2 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-are-the-different-channels-through-which-freshdesk-can-support-customers) [ View all Discussions ](https://www.g2.com/products/freshdesk/discuss) ## Pricing Options Pricing provided by Freshdesk. ### Freshdesk Email and Ticketing (Growth) $19.00 1 User per month billed annually Per Month ### Freshdesk Omni (Growth) $29.00 1 User per month billed annually Per Month ### Freshdesk Email and Ticketing (Pro) $55.00 1 User per month billed annually [ View More Pricing Information ](https://www.g2.com/products/freshdesk/pricing) Freshdesk Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b4de3f87b12321882f19b7a93f94109c/zendesk-for-customer-service.png "Product Avatar Image") Zendesk for Customer Service 4.3/5(7,061) [ Compare Now ](https://www.g2.com/compare/freshdesk-vs-zendesk-for-customer-service) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_64053aa8e6f62c8428f8fab92ee1c9d3/zoho-desk.jpg "Product Avatar Image") Zoho Desk 4.4/5(7,892) [ Compare Now ](https://www.g2.com/compare/freshdesk-vs-zoho-desk) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b34e5fb2190630dd5d5830f2b22fe140/fin.png "Product Avatar Image") Fin 4.5/5(3,910) [ Compare Now ](https://www.g2.com/compare/fin-vs-freshdesk) ##### ##### Freshdesk Features Platform Customization User, Role, and Access Management Reporting Ticket and Case Management Ticket Creation User Experience Ticket Response User Experience Workflow Communication Channels Customer Portal Email to Case Internal Use Customization [ View More Features ](https://www.g2.com/products/freshdesk/features) ## 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