# Best Live Chat Software - Page 7 *By [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)* Live chat software enables businesses to connect instantly with website visitors through real-time chat interfaces, allowing customer service teams to provide immediate support, proactively engage visitors with timed pop-up windows, and create seamless conversational experiences that improve customer satisfaction and increase conversion rates. ### Core Capabilities of Live Chat Software To qualify for inclusion in the Live Chat category, a product must: - Provide instant messaging capabilities between customer service representatives and website visitors - Allow chat windows to either initiate conversation or live independently on a website for potential inquiries ### Common Use Cases for Live Chat Software Customer service and sales teams use live chat software to engage visitors and resolve issues in real time across websites and digital touchpoints. Common use cases include: - Providing immediate support for product questions, technical issues, and website navigation - Proactively engaging high-intent visitors with timed chat prompts to increase purchase likelihood - Reducing response times compared to ticket-based support systems to improve first-contact resolution rates ### How Live Chat Software Differs from Other Tools Live chat functionality is often packaged within broader platforms including [e-commerce platforms](https://www.g2.com/categories/e-commerce-platforms), [help desk software](https://www.g2.com/categories/help-desk), and [digital customer service software](https://www.g2.com/categories/digital-customer-service-platforms). It also serves stand out as a core feature and foundation for AI-powered tools such as [chatbots](https://www.g2.com/categories/chatbots), [conversational support software](https://www.g2.com/categories/conversational-support), and [customer service automation software](https://www.g2.com/categories/customer-service-automation). ### Insights from G2 on Live Chat Software Based on category trends on G2, ease of setup and proactive chat engagement features stand out as standout capabilities. These platforms deliver reductions in response time and improved customer satisfaction scores as primary outcomes of adoption. ## Top Live Chat Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | 4.3/5.0 (6,629 reviews) | Scalable omnichannel ticket operations | "[Great Complete CRM](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-4530447)" | | 2 | [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) | 4.4/5.0 (6,967 reviews) | Salesforce-centered service operations | "[The Evolution of Service: Bridging the Gap Between Data and Action.](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12796220)" | | 3 | [Fin](https://www.g2.com/products/fin/reviews) | 4.5/5.0 (3,710 reviews) | Knowledge-base AI support deflection | "[Finn: Natural Language, Seamless Integrations, Fast Performance & Helpful Support](https://www.g2.com/survey_responses/fin-review-13052905)" | | 4 | [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) | 4.4/5.0 (7,483 reviews) | Omnichannel help desk automation | "[Powerful, Cost-Effective Help Desk with Excellent Automation and AI Features](https://www.g2.com/survey_responses/zoho-desk-review-13056674)" | | 5 | [Podium](https://www.g2.com/products/podium/reviews) | 4.5/5.0 (2,024 reviews) | Local business messaging and review capture | "[Fees less like a review collection tool and more like a digital front desk](https://www.g2.com/survey_responses/podium-review-12877946)" | | 6 | [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) | 4.6/5.0 (226 reviews) | WhatsApp-based customer conversation scale | "[Helpful for Growing Businesses with AI Chat and Broad Reach](https://www.g2.com/survey_responses/whatsapp-business-platform-review-12908627)" | | 7 | [Birdeye](https://www.g2.com/products/birdeye/reviews) | 4.7/5.0 (3,999 reviews) | Reputation-led customer messaging | "[Remote Payments and Privacy That Transformed Our Sales](https://www.g2.com/survey_responses/birdeye-review-10004271)" | | 8 | [Qualified](https://www.g2.com/products/qualified/reviews) | 4.9/5.0 (1,490 reviews) | AI SDR website meeting conversion | "[On-Point Success Architect and Clear Project Direction](https://www.g2.com/survey_responses/qualified-review-13038507)" | | 9 | [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) | 4.4/5.0 (2,818 reviews) | CRM-connected support and self-service | "[Ticket management and centralized support with automations that enhance the experience](https://www.g2.com/survey_responses/hubspot-service-hub-review-12873336)" | | 10 | [Tidio](https://www.g2.com/products/tidio/reviews) | 4.6/5.0 (1,843 reviews) | Website chat automation for lead capture | "[I honestly didn't expect Lyro AI to work this well](https://www.g2.com/survey_responses/tidio-review-13042494)" | ## How Many Live Chat Software Products Does G2 Track? **Total Products under this Category:** 462 ### Category Stats (Jul 2026) - **Average Rating**: 4.47/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: SaleSmartly (+1.58%) - Among all products in this category, SaleSmartly recorded the largest rating increase compared to last month *Last updated: July 03, 2026* ## How Does G2 Rank Live Chat Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 99,900+ Authentic Reviews - 462+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Live Chat Software Is Best for Your Use Case? - **Leader:** [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - **Highest Performer:** [Chatway Live Chat](https://www.g2.com/products/chatway-chatway-live-chat/reviews) - **Easiest to Use:** [Gladly](https://www.g2.com/products/gladly/reviews) - **Top Trending:** [HighLevel](https://www.g2.com/products/highlevel/reviews) - **Best Free Software:** [Fin](https://www.g2.com/products/fin/reviews) --- **Sponsored** ### Fin Fin is a single Customer Agent that can take on different roles, depending on what the conversation needs. Fin can handle sales, service, and more - all as part of one continuous experience for the customer. Key benefits of Fin AI Agent: - Automates complex tasks such as refunds, transaction disputes, and technical troubleshooting. - Easy to configure with a no-code experience that anyone on your team can manage. - Works with any helpdesk, including Salesforce, HubSpot, and Freshdesk – no migration required. - Affordable at scale with pricing starting at just $0.99 per outcome. - Provides complete visibility and control through tools to analyze, train, test, and deploy Fin across all channels. - Engages buyers as they explore your site, providing instant, relevant answers when intent is highest. - Moves prospects closer to a decision, answering questions about pricing and features, addressing objections, and matching solutions to their needs. - Closes opportunities by guiding qualified buyers to the right next step – booking meetings, starting trials, or handing off to sales with full context. How it works: Fin combines generative AI with deterministic rules to act just like your best human agents. You can give Fin detailed, step-by-step instructions, and it will follow them with speed and reliability – reducing time to resolution and improving customer satisfaction. Under the hood, Fin is powered by Fin APEX 1.0, the highest-performing, fastest model for customer service. Every layer is optimized for accuracy, speed, and reliability, so Fin can handle high volumes and complex queries with confidence. Proof of performance: - Fin resolves 67% of customer queries on average, with rates as high as 93% for some teams. - Trusted by 6,000+ customer service teams, including the world’s leading AI companies like Anthropic. - In independent tests, Fin consistently outperformed competitors, delivering higher resolution rates than Forethought, Decagon, and others. Ranked #1 AI Agent on G2, with the highest number of reviews. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=191&secure%5Bchosen_at%5D=2026-07-04T22%3A55%3A52Z&secure%5Bdisplayable_resource_id%5D=191&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=191&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=3270&secure%5Bresource_id%5D=191&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Flive-chat&secure%5Btoken%5D=ab9220177dc52ff11f4c232d14bdaf80bf627b2c1ed2047e1e6ffde97580ca0d&secure%5Burl%5D=https%3A%2F%2Fwww.fin.ai%2Fdrlp%2Fai-agent&secure%5Burl_type%5D=custom_url) --- ## Live Chat Software Features & Capabilities ### What are the Best Live Chat Software with Knowledge Base? Establishes a knowledge base for employee reference during conversations. **Top-rated Live Chat Software for Knowledge Base:** - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Fin](https://www.g2.com/products/fin/reviews) [Explore Live Chat Software with Knowledge Base](https://www.g2.com/categories/live-chat/f/knowledge-base) ### What are the Best Live Chat Software with Co-Browsing? Allows agents to join a customer's browser session and navigate through the website with them. **Top-rated Live Chat Software for Co-Browsing:** - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Fin](https://www.g2.com/products/fin/reviews) [Explore Live Chat Software with Co-Browsing](https://www.g2.com/categories/live-chat/f/co-browsing) ### What are the Best Live Chat Software with Targeted Emails? Sends automated emails to further engage clients and potential clients. **Top-rated Live Chat Software for Targeted Emails:** - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Fin](https://www.g2.com/products/fin/reviews) [Explore Live Chat Software with Targeted Emails](https://www.g2.com/categories/live-chat/f/targeted-emails) ### What are the Best Live Chat Software with Lead Development? Enables employees to denote potential customers. **Top-rated Live Chat Software for Lead Development:** - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Fin](https://www.g2.com/products/fin/reviews) [Explore Live Chat Software with Lead Development](https://www.g2.com/categories/live-chat/f/lead-development) ### What are the Best Live Chat Software with In-App Messaging? Allows for live chat to be enabled within the app for customer help. **Top-rated Live Chat Software for In-App Messaging:** - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Fin](https://www.g2.com/products/fin/reviews) [Explore Live Chat Software with In-App Messaging](https://www.g2.com/categories/live-chat/f/in-app-messaging) ## What Are the Top-Rated Live Chat Software Products in 2026? ### 1. [Chekkit](https://www.g2.com/products/chekkit/reviews) Chekkit is a platform designed to supercharge local businesses. It significantly boosts customer engagement and lead conversion, outperforming the competition. The software offers an all-in-one solution for Review Management, Business Text Messaging, Textchat, Centralized Inbox, Textable Landline, Customer Surveys, Competitive Benchmarking, and more! This integrated approach simplifies customer interactions, enhances business operations, and drives growth. **Average Rating:** 4.9/5.0 **Total Reviews:** 153 **How Do G2 Users Rate Chekkit?** - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.1/10) - **Lead Development:** 9.4/10 (Category avg: 8.5/10) - **Customization :** 8.8/10 (Category avg: 8.5/10) - **Co-Browsing:** 10.0/10 (Category avg: 8.1/10) **Who Is the Company Behind Chekkit?** - **Seller:** [Chekkit](https://www.g2.com/sellers/chekkit) - **Year Founded:** 2016 - **HQ Location:** Winnipeg - **Twitter:** @getchekkit (204 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/18233108/ (10 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, Manager - **Top Industries:** Retail, Luxury Goods & Jewelry - **Company Size:** 90% Small-Business, 10% Mid-Market #### What Are Chekkit's Pros and Cons? **Pros:** - AI Integration (1 reviews) - AI Technology (1 reviews) - Features (1 reviews) - Integrations (1 reviews) **Cons:** - AI Limitations (1 reviews) - Chat Functionality (1 reviews) - Limitations (1 reviews) - Poor Chat Functionality (1 reviews) ### What Do G2 Reviewers Say About Chekkit? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **AI Integration** of Chekkit, allowing for innovative features like chatbots on industry websites. - Users value the **innovative chatbot integration** of Chekkit, enhancing their website's functionality in a unique way. - Users value the **unique chatbot integration** offered by Chekkit, enhancing their website experience in their industry. - Users value the **integration capabilities** of Chekkit, enhancing their websites with unique features like chatbots. **Cons:** - Users find the **limited response options** frustrating as communication is restricted to text only. - Users find the **limited response options** of Chekkit's chat functionality frustrating as text is the only method available. - Users find the **text-only response limitation** restrictive, impacting their ability to communicate effectively with guests. - Users find the **poor chat functionality** limits their ability to engage effectively with guests. #### What Are Recent G2 Reviews of Chekkit? **"[Innovative Chatbot Integration Sets Us Apart](https://www.g2.com/survey_responses/chekkit-review-12086041)"** **Rating:** 4.0/5.0 stars *— Daryn M.* [Read full review](https://www.g2.com/survey_responses/chekkit-review-12086041) --- **"[Chekkit: Affordable, Feature-Rich Messaging Hub with Excellent AI Proofing](https://www.g2.com/survey_responses/chekkit-review-12967845)"** **Rating:** 5.0/5.0 stars *— Simon F.* [Read full review](https://www.g2.com/survey_responses/chekkit-review-12967845) --- #### What Are G2 Users Discussing About Chekkit? - [What is Chekkit used for?](https://www.g2.com/discussions/what-is-chekkit-used-for) ### 2. [Velaro](https://www.g2.com/products/velaro/reviews) Velaro helps you connect with customers across every stage of their journey through one unified platform. From live chat and AI-powered chatbots to SMS, WhatsApp, Messenger, email, and voice channels like IVR, you can manage all conversations from a single workspace without switching tools. Whether you’re supporting customers, qualifying leads, or answering sales questions, Velaro gives your team the speed, context, and automation needed to deliver faster responses and stronger experiences. AI Chatbots and Automation Automate routine interactions with AI chatbots trained on your documents, URLs, and knowledge base articles. These chatbots can handle open-ended questions, follow guided workflows, or hand off to live agents when needed. Specialized AI agents can focus on specific topics like billing, onboarding, or product returns. This hybrid approach keeps customers engaged while freeing your team for higher-value work. Workflow Builder Map customer journeys visually and build automation logic without coding. Set conditions, triggers, and actions to guide interactions from first contact through follow-up. Workflows can be tailored for lead capture, self-service, proactive messaging, or case management, ensuring every step aligns with your business process. Unified Inbox Across All Channels Manage every interaction from live chat, SMS, WhatsApp, Messenger, and voice, from one central inbox. Agents see the full conversation history, contact details, and integrated tools to respond quickly with complete context. AI writing assistance helps maintain speed and consistency in replies. Built-in Ticketing and Case Management Turn any conversation into a tracked ticket and follow it from first contact to resolution. Link tickets to customer records, track status, and manage assignments. Reporting provides insight into performance trends so you can continuously improve support delivery. Feedback Tools Collect insights with pre- and post-chat surveys. These tools make it simple to stay connected and understand customer needs in real time. Integrations and API Access Velaro integrates with CRMs like NetSuite, Microsoft Dynamics, and other business systems to keep records synchronized. Open API access supports custom connections to fit your workflow. Security and Compliance Velaro is built with privacy and data security in mind, including encryption, access controls, and compliance-ready features to meet industry regulations. Why Velaro? With Velaro, you don’t just manage conversations, you create consistent, connected experiences across every channel. By combining AI, automation, and real-time support tools, you can respond faster, personalize every interaction, and keep your team focused on what matters most: building stronger customer relationships. **Average Rating:** 4.1/5.0 **Total Reviews:** 16 **How Do G2 Users Rate Velaro?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10) - **Customization :** 6.7/10 (Category avg: 8.5/10) **Who Is the Company Behind Velaro?** - **Seller:** [Velaro](https://www.g2.com/sellers/velaro) - **Year Founded:** 2000 - **HQ Location:** Baltimore, MD - **Twitter:** @Velaro_Inc (1,149 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/156340/ (52 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 59% Mid-Market, 29% Enterprise #### What Are Recent G2 Reviews of Velaro? **"[Velaro LIve Chat has helped MSGCU communicate with more members through increasing our efficiency](https://www.g2.com/survey_responses/velaro-review-40127)"** **Rating:** 5.0/5.0 stars *— George L.* [Read full review](https://www.g2.com/survey_responses/velaro-review-40127) --- **"[Chat is what you expect, nothing more, nothing less. Translation service has been quite good.](https://www.g2.com/survey_responses/velaro-review-5156203)"** **Rating:** 4.0/5.0 stars *— Svetozar H.* [Read full review](https://www.g2.com/survey_responses/velaro-review-5156203) --- #### What Are G2 Users Discussing About Velaro? - [What is Velaro used for?](https://www.g2.com/discussions/what-is-velaro-used-for) ### 3. [CINNOX](https://www.g2.com/products/cinnox/reviews) CINNOX is a comprehensive engagement platform that unifies telephony, digital, and social channels. We help businesses compete and win by humanising customer and team experiences through one single platform: Elevate Customer Experiences: - Seamlessly switch among chat, voice, and video on any channel - Give first-time resolution by connecting questions to right expertise - Reduce customer wait times with predictive data analysis Optimise Employee Experiences: - Increase team efficiency by automating repetitive tasks - Tap expertise from different teams to solve complex problems - Improve team performance with insight-driven data We achieve this through the three key pillars of great customer service, where businesses can enjoy one continuous loop of experience improvement: Connect, Orchestrate, and Evaluate. **Average Rating:** 4.3/5.0 **Total Reviews:** 34 **How Do G2 Users Rate CINNOX?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10) - **Lead Development:** 8.8/10 (Category avg: 8.5/10) - **Customization :** 8.6/10 (Category avg: 8.5/10) - **Co-Browsing:** 8.0/10 (Category avg: 8.1/10) **Who Is the Company Behind CINNOX?** - **Seller:** [M800](https://www.g2.com/sellers/m800) - **Year Founded:** 2007 - **HQ Location:** Hong Kong - **LinkedIn® Page:** https://www.linkedin.com/company/m800/about (107 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Financial Services - **Company Size:** 50% Small-Business, 32% Mid-Market #### What Are CINNOX's Pros and Cons? **Pros:** - Customer Support (3 reviews) - Ease of Use (3 reviews) - Communication (2 reviews) - Easy Management (2 reviews) - Easy Setup (2 reviews) **Cons:** - Missing Functionality (3 reviews) - Limited AI Capabilities (2 reviews) - Admin Control Issues (1 reviews) - Call Issues (1 reviews) - Chatbot Issues (1 reviews) ### What Do G2 Reviewers Say About CINNOX? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **efficient customer support** of CINNOX, streamlining inquiries and enhancing communication across multiple channels. - Users praise the **ease of use** of CINNOX, finding it convenient for managing inquiries across multiple platforms. - Users value the **integrated communication** capabilities of CINNOX, streamlining customer support and supplier interactions efficiently. - Users love the **easy management** of customer inquiries on CINNOX, streamlining communication and saving valuable time. - Users highlight the **easy setup** of CINNOX, allowing seamless communication across various platforms without complications. **Cons:** - Users highlight the **missing functionality** of CINNOX, particularly the lack of integration and flexibility for support teams. - Users find the **limited AI capabilities** of CINNOX restrictive, especially due to the lack of ChatGPT support. - Users face **admin control issues** limiting access to necessary inquiries, hindering flexibility and efficiency across departments. - Users report that the **support hotline is sometimes unreachable** , leading to frustration when seeking assistance. - Users are disappointed with the **lack of ChatGPT support** , limiting the chatbot's functionality and effectiveness. #### What Are Recent G2 Reviews of CINNOX? **"[A powerful engagement platform with clean GUI](https://www.g2.com/survey_responses/cinnox-review-8042078)"** **Rating:** 5.0/5.0 stars *— Peter L.* [Read full review](https://www.g2.com/survey_responses/cinnox-review-8042078) --- **"[Helping me with customer support](https://www.g2.com/survey_responses/cinnox-review-8113816)"** **Rating:** 5.0/5.0 stars *— Sai Man C.* [Read full review](https://www.g2.com/survey_responses/cinnox-review-8113816) --- #### What Are G2 Users Discussing About CINNOX? - [What is CINNOX used for?](https://www.g2.com/discussions/what-is-cinnox-used-for) ### 4. [Deskpro](https://www.g2.com/products/deskpro/reviews) Deskpro is the only help desk platform that enables support across every channel, powered by the AI of your choice, with comprehensive security, compliance and data privacy options. Deskpro deployment options include our cloud, your private cloud, on-premise or sovereign data centers. Enabling organizations to securely deliver the future of customer and employee experiences. **Average Rating:** 4.2/5.0 **Total Reviews:** 96 **How Do G2 Users Rate Deskpro?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10) - **Lead Development:** 9.0/10 (Category avg: 8.5/10) - **Customization :** 8.1/10 (Category avg: 8.5/10) - **Co-Browsing:** 9.4/10 (Category avg: 8.1/10) **Who Is the Company Behind Deskpro?** - **Seller:** [Deskpro](https://www.g2.com/sellers/deskpro) - **Company Website:** https://www.deskpro.com/ - **Year Founded:** 2002 - **HQ Location:** Austin, TX - **LinkedIn® Page:** https://www.linkedin.com/company/1178218/ (69 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 46% Small-Business, 44% Mid-Market #### What Are Deskpro's Pros and Cons? **Pros:** - Ease of Use (19 reviews) - Features (16 reviews) - Helpful (13 reviews) - Customer Support (11 reviews) - Customizability (11 reviews) **Cons:** - Ticketing Issues (9 reviews) - Limited Features (7 reviews) - Ticket Management (7 reviews) - Not Intuitive (6 reviews) - UX Issues (6 reviews) ### What Do G2 Reviewers Say About Deskpro? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Deskpro, appreciating its friendly interface and smooth functionality. - Users value the **flexibility and robust functionality** of Deskpro for customizable features and seamless integrations. - Users value the **flexibility and support** Deskpro offers, enhancing their help desk efficiency and customization. - Users commend the **responsive customer support** of Deskpro, ensuring a smooth upgrade and effective communication throughout the process. - Users value the **customizability** of Deskpro, allowing personalized adaptations to suit their branding and workflow needs. **Cons:** - Users experience **ticketing issues** with Deskpro, including confusion in replies and slow support response times. - Users find the **limited features** of Deskpro frustrating, especially the editor's issues and lack of flexibility in reporting. - Users struggle with **ticket management issues** , as replies may create new tickets and frequent logouts disrupt updates. - Users find the **interface unintuitive** , struggling with category selection and default email settings when managing tickets. - Users find the **UX issues** in Deskpro frustrating, especially with the interface and slow responsiveness affecting usability. #### What Are Recent G2 Reviews of Deskpro? **"[Customer Service Force Multiplier](https://www.g2.com/survey_responses/deskpro-review-12621159)"** **Rating:** 5.0/5.0 stars *— Christopher J.* [Read full review](https://www.g2.com/survey_responses/deskpro-review-12621159) --- **"[Efficient Ticket Management with Minor Formatting Hiccups](https://www.g2.com/survey_responses/deskpro-review-12317561)"** **Rating:** 4.0/5.0 stars *— Paul C.* [Read full review](https://www.g2.com/survey_responses/deskpro-review-12317561) --- #### What Are G2 Users Discussing About Deskpro? - [What is Deskpro used for?](https://www.g2.com/discussions/what-is-deskpro-used-for) - 1 comment, 1 upvote ### 5. [Chatra](https://www.g2.com/products/chatra/reviews) Chatra is a comprehensive live chat and chatbot platform designed to enhance customer engagement and drive sales for businesses of all sizes. By integrating real-time communication tools with intelligent automation, Chatra enables companies to interact proactively with website visitors, address inquiries promptly, and guide potential customers through the purchasing process. Its user-friendly interface and robust feature set make it an invaluable asset for improving customer support and increasing conversion rates. Key Features and Functionality: - Live Chat: Facilitates real-time conversations between businesses and website visitors, allowing for immediate assistance and personalized support. - Chatbots: Automates routine tasks and responses, providing 24/7 support and capturing leads even when live agents are unavailable. - Cart Saver: Identifies visitors who have items in their shopping carts and enables proactive engagement to reduce cart abandonment rates. - Shared Inbox: Consolidates messages from various channels, including email and social media, into a single interface for streamlined communication management. - Visitor Insights: Offers real-time data on website visitors, including their location, browsing behavior, and shopping cart contents, empowering businesses to tailor their interactions effectively. - Multi-Platform Support: Provides desktop applications for Windows and Mac, as well as mobile apps for iOS and Android, ensuring seamless communication across devices. Primary Value and Solutions Provided: Chatra addresses the critical need for businesses to engage with customers promptly and effectively in the digital landscape. By offering a suite of tools that combine live chat, automation, and visitor analytics, Chatra helps businesses: - Boost Sales: Engage potential customers in real-time, answer their questions, and guide them through the purchasing process, leading to increased conversion rates. - Enhance Customer Support: Provide immediate assistance and resolve issues swiftly, resulting in higher customer satisfaction and loyalty. - Reduce Cart Abandonment: Proactively reach out to visitors who have abandoned their shopping carts, addressing concerns and encouraging them to complete their purchases. - Streamline Communication: Centralize messages from multiple channels, ensuring that no customer inquiry goes unnoticed and improving response times. - Gain Valuable Insights: Access detailed information about website visitors and their behavior, enabling businesses to make data-driven decisions and personalize their marketing strategies. By integrating Chatra into their operations, businesses can create meaningful connections with their customers, optimize their sales processes, and build a strong foundation for long-term success. **Average Rating:** 4.2/5.0 **Total Reviews:** 31 **How Do G2 Users Rate Chatra?** - **Has the product been a good partner in doing business?:** 7.8/10 (Category avg: 9.1/10) - **Lead Development:** 8.1/10 (Category avg: 8.5/10) - **Customization :** 7.7/10 (Category avg: 8.5/10) - **Co-Browsing:** 6.5/10 (Category avg: 8.1/10) **Who Is the Company Behind Chatra?** - **Seller:** [Chatra (by Brevo)](https://www.g2.com/sellers/chatra-by-brevo) - **Year Founded:** 2015 - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/chatra.io/ (11 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Financial Services - **Company Size:** 69% Small-Business, 25% Mid-Market #### What Are Chatra's Pros and Cons? **Pros:** - Features (2 reviews) - Messaging Features (2 reviews) - User Interface (2 reviews) - Ease of Use (1 reviews) - Easy Management (1 reviews) **Cons:** - Bugs (1 reviews) ### What Do G2 Reviewers Say About Chatra? *AI-generated summary from verified user reviews* **Pros:** - Users value the **user-friendly interface** of Chatra, enhancing customer support and seamless communication with leads. - Users appreciate the **user-friendly messaging features** of Chatra, enhancing customer support and lead conversion efforts. - Users appreciate the **user-friendly interface** of Chatra, making communication seamless and effective for customer support. - Users find Chatra's **ease of use** beneficial for seamlessly managing messages, chats, and customer information effectively. - Users appreciate the **easy management** of Chatra, effectively integrating messages and enhancing customer support. **Cons:** - Users experienced **initial bugs** like silent notifications, though they were resolved over time. #### What Are Recent G2 Reviews of Chatra? **"[Quick response with chatbot](https://www.g2.com/survey_responses/chatra-review-8213013)"** **Rating:** 4.0/5.0 stars *— Tony R.* [Read full review](https://www.g2.com/survey_responses/chatra-review-8213013) --- **"[Great fit for small businesses](https://www.g2.com/survey_responses/chatra-review-11745379)"** **Rating:** 5.0/5.0 stars *— Reema D.* [Read full review](https://www.g2.com/survey_responses/chatra-review-11745379) --- #### What Are G2 Users Discussing About Chatra? - [What does Chatra do?](https://www.g2.com/discussions/what-does-chatra-do) - [How do I disable Chatra?](https://www.g2.com/discussions/how-do-i-disable-chatra) - [Is Chatra good?](https://www.g2.com/discussions/is-chatra-good) - [What is Chatra?](https://www.g2.com/discussions/what-is-chatra) ### 6. [WorkHub](https://www.g2.com/products/workhub-workhub/reviews) WorkHub Connect is a powerful team conferencing tool that enables you to easily stay in touch with both internal and external contacts. You can communicate with remote team members through text, audio, and video calls. It also comes with screen-sharing and recording capabilities. Connect provides a Team Wall feature that takes periodic headshots and displays them, allowing for easy management of each team member's online presence. In addition, its widgets can offer real-time support on web platforms. **Average Rating:** 4.9/5.0 **Total Reviews:** 53 **How Do G2 Users Rate WorkHub?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10) - **Lead Development:** 9.7/10 (Category avg: 8.5/10) - **Customization :** 9.7/10 (Category avg: 8.5/10) - **Co-Browsing:** 9.0/10 (Category avg: 8.1/10) **Who Is the Company Behind WorkHub?** - **Seller:** [WorkHub](https://www.g2.com/sellers/workhub-07422e3b-b6b2-4e34-a2f4-5b5f5eb265e2) - **HQ Location:** San Jose, US - **LinkedIn® Page:** https://www.linkedin.com/company/workhub-official/ (42 employees on LinkedIn®) - **Ownership:** Ali Shaheen **Who Uses This Product?** - **Who Uses This:** Software Engineer - **Top Industries:** Information Technology and Services - **Company Size:** 53% Small-Business, 47% Mid-Market #### What Are WorkHub's Pros and Cons? **Pros:** - Ease of Use (24 reviews) - Remote Work (19 reviews) - Team Collaboration (19 reviews) - Easy Communication (13 reviews) - User Interface (8 reviews) **Cons:** - Missing Features (9 reviews) - Limited Features (4 reviews) - Bugs (3 reviews) - Inadequate Search (3 reviews) - User Interface (3 reviews) ### What Do G2 Reviewers Say About WorkHub? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of WorkHub, making team communication and project management seamless and efficient. - Users value the **seamless communication** tools of WorkHub Connect, enhancing team collaboration and project management effectively. - Users value the **effective team collaboration** features of WorkHub, enhancing communication and project management seamlessly. - Users praise WorkHub for its **easy communication** , enabling seamless interactions across teams and organizations effortlessly. - Users appreciate the **intuitive user interface** of WorkHub, enhancing communication and collaboration effortlessly. **Cons:** - Users feel the absence of **message deletion and robust features** limits WorkHub's functionality and flexibility. - Users find the **limited features** of WorkHub to be lacking compared to other communication tools, affecting usability. - Users report frustrating **bugs** in WorkHub, including unread messages errors and desktop freezing issues that hinder usability. - Users find the **inadequate search function** in WorkHub frustrating, often leading to difficulty in finding specific content. - Users find the **user interface confusing** , especially new users, indicating a need for more intuitive design improvements. #### What Are Recent G2 Reviews of WorkHub? **"[Ideal tool for real time communication & conferencing.](https://www.g2.com/survey_responses/workhub-review-9445539)"** **Rating:** 4.5/5.0 stars *— Shoaib I.* [Read full review](https://www.g2.com/survey_responses/workhub-review-9445539) --- **"[Connect's screen sharing feature is excellent!](https://www.g2.com/survey_responses/workhub-review-6620558)"** **Rating:** 5.0/5.0 stars *— Tariq W.* [Read full review](https://www.g2.com/survey_responses/workhub-review-6620558) --- #### What Are G2 Users Discussing About WorkHub? - [What is WorkHub Connect used for?](https://www.g2.com/discussions/what-is-workhub-connect-used-for) - 1 comment, 1 upvote ### 7. [OutboundEngine](https://www.g2.com/products/outboundengine/reviews) OutboundEngine helps businesses grow by making online marketing simple and easy for everyone. We create beautiful, high-impact marketing campaigns, deliver them automatically and track engagement to show who’s ready to have a conversation. Our platform strengthens relationships with customers, partners and prospects to uncover more opportunities with less work. **Average Rating:** 3.7/5.0 **Total Reviews:** 157 **How Do G2 Users Rate OutboundEngine?** - **Has the product been a good partner in doing business?:** 8.1/10 (Category avg: 9.1/10) - **Lead Development:** 8.6/10 (Category avg: 8.5/10) - **Customization :** 7.9/10 (Category avg: 8.5/10) - **Co-Browsing:** 5.0/10 (Category avg: 8.1/10) **Who Is the Company Behind OutboundEngine?** - **Seller:** [OutboundEngine](https://www.g2.com/sellers/outboundengine) - **Year Founded:** 2012 - **HQ Location:** Austin, Texas - **LinkedIn® Page:** https://www.linkedin.com/company/2699791/ (163 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Realtor, Real Estate Agent - **Top Industries:** Real Estate, Insurance - **Company Size:** 71% Small-Business, 16% Mid-Market #### What Are OutboundEngine's Pros and Cons? **Pros:** - Automation Efficiency (2 reviews) - Automation (1 reviews) - Automation Features (1 reviews) - Ease of Use (1 reviews) - Easy Setup (1 reviews) **Cons:** - Expensive (1 reviews) ### What Do G2 Reviewers Say About OutboundEngine? *AI-generated summary from verified user reviews* **Pros:** - Users value the **automation efficiency** of OutboundEngine, streamlining reputation management and enhancing social media engagement. - Users value OutboundEngine for its **automation capabilities** , particularly in managing reputation and social media efficiently. - Users value the **automation features** of OutboundEngine, enhancing reputation management and streamlining social media interactions. - Users value the **ease of use** with OutboundEngine, noting its quick setup and effective automation features. - Users appreciate the **easy setup** of OutboundEngine, enabling quick and straightforward integration into their workflow. **Cons:** - Users find OutboundEngine **expensive** and are disappointed by the lack of a free trial for new customers. #### What Are Recent G2 Reviews of OutboundEngine? **"[Seamless Marketing Automation, Tailored for Accounting](https://www.g2.com/survey_responses/outboundengine-review-12883073)"** **Rating:** 4.0/5.0 stars *— Kalkman S.* [Read full review](https://www.g2.com/survey_responses/outboundengine-review-12883073) --- **"[Effortless Social Media Automation for Enhanced Reputation](https://www.g2.com/survey_responses/outboundengine-review-12291182)"** **Rating:** 4.0/5.0 stars *— Arunodya P.* [Read full review](https://www.g2.com/survey_responses/outboundengine-review-12291182) --- #### What Are G2 Users Discussing About OutboundEngine? - [What does a strategist do?](https://www.g2.com/discussions/what-does-a-strategist-do) - [How much does OutboundEngine cost?](https://www.g2.com/discussions/how-much-does-outboundengine-cost) - [Is OutboundEngine worth it?](https://www.g2.com/discussions/is-outboundengine-worth-it) - 1 comment - [What does OutboundEngine do?](https://www.g2.com/discussions/what-does-outboundengine-do) - 1 comment ### 8. [Kayako](https://www.g2.com/products/kayako/reviews) Kayako is effortless customer service software that helps teams be more productive and build customer loyalty. Unlike legacy support tools, Kayako brings together your multi-channel conversations and customer information, so you can support customers as a team and keep the personal touch, even as you grow. **Average Rating:** 4.1/5.0 **Total Reviews:** 225 **How Do G2 Users Rate Kayako?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10) - **Lead Development:** 8.1/10 (Category avg: 8.5/10) - **Customization :** 7.9/10 (Category avg: 8.5/10) - **Co-Browsing:** 8.3/10 (Category avg: 8.1/10) **Who Is the Company Behind Kayako?** - **Seller:** [Kayako](https://www.g2.com/sellers/kayako) - **Year Founded:** 2001 - **HQ Location:** N/A - **Twitter:** @Kayako (9,448 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/kayako/ (60 employees on LinkedIn®) - **Phone:** +1 (888) 952-9256 **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 53% Small-Business, 35% Mid-Market #### What Are Kayako's Pros and Cons? **Pros:** - AI Assistance (1 reviews) - AI Efficiency (1 reviews) - AI Technology (1 reviews) - Automated Responses (1 reviews) - Helpful (1 reviews) **Cons:** - Not Intuitive (1 reviews) - Quality Issues (1 reviews) - UX Design (1 reviews) - UX Issues (1 reviews) ### What Do G2 Reviewers Say About Kayako? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **contextual AI assistance** that provides accurate suggestions, enhancing support agents' efficiency and confidence. - Users value the **contextual AI efficiency** of Kayako, enhancing support with relevant and accurate suggestions quickly. - Users praise the **contextual AI technology** for providing accurate and relevant support suggestions, enhancing overall service quality. - Users value the **contextual automated responses** from Kayako, which enhance support efficiency and accuracy significantly. - Users value the **contextual AI responsiveness** of Kayako, enhancing support agent efficiency and customer satisfaction. **Cons:** - Users find the **mobile experience not intuitive** , making it challenging for agents using it in the field. - Users find the **mobile experience lacking polish** , making it less than ideal for field agents or after-hour use. - Users feel the mobile experience lacks **polish** , making it inconvenient for agents in the field or after hours. - Users feel the **mobile experience could use polish** , as it is not ideal for field agents or after-hours use. #### What Are Recent G2 Reviews of Kayako? **"[White-Glove Onboarding That Gets Kayako Working Fast](https://www.g2.com/survey_responses/kayako-review-12889028)"** **Rating:** 5.0/5.0 stars *— Deniz Y.* [Read full review](https://www.g2.com/survey_responses/kayako-review-12889028) --- **"[Surprisingly Human, High-Quality AI Replies That Nail Customer Context](https://www.g2.com/survey_responses/kayako-review-12890475)"** **Rating:** 4.5/5.0 stars *— Syed H.* [Read full review](https://www.g2.com/survey_responses/kayako-review-12890475) --- #### What Are G2 Users Discussing About Kayako? - [What is Kayako used for?](https://www.g2.com/discussions/kayako-what-is-kayako-used-for) - [What is Kayako used for?](https://www.g2.com/discussions/what-is-kayako-used-for) - [What is help support?](https://www.g2.com/discussions/what-is-help-support) - [What is Kayako com?](https://www.g2.com/discussions/what-is-kayako-com) - [What is Kayako ticketing system?](https://www.g2.com/discussions/what-is-kayako-ticketing-system) ### 9. [Chatlio](https://www.g2.com/products/chatlio/reviews) Chat with your website visitors directly from Slack. You don't need another chat client to talk to your customers. Simple one minute install. Visitors to your site then can instantly chat with you about pre-sales questions, support issues, etc. while you and your team respond directly from Slack without any additional tools to install or use. **Average Rating:** 4.3/5.0 **Total Reviews:** 83 **How Do G2 Users Rate Chatlio?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Lead Development:** 8.1/10 (Category avg: 8.5/10) - **Customization :** 7.8/10 (Category avg: 8.5/10) **Who Is the Company Behind Chatlio?** - **Seller:** [Chatlio](https://www.g2.com/sellers/chatlio) - **HQ Location:** Seattle, Washington - **LinkedIn® Page:** https://www.linkedin.com/company/chatlio/about (2 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 74% Small-Business, 20% Mid-Market #### What Are Recent G2 Reviews of Chatlio? **"[Easy to comprehend](https://www.g2.com/survey_responses/chatlio-review-6539957)"** **Rating:** 4.5/5.0 stars *— Dev K.* [Read full review](https://www.g2.com/survey_responses/chatlio-review-6539957) --- **"[Simply the best LiveChat for Slack](https://www.g2.com/survey_responses/chatlio-review-3983280)"** **Rating:** 5.0/5.0 stars *— Anatoly B.* [Read full review](https://www.g2.com/survey_responses/chatlio-review-3983280) --- #### What Are G2 Users Discussing About Chatlio? - [What has been your experience with Chatlio for real-time customer support, and how does it compare to other tools?](https://www.g2.com/discussions/what-has-been-your-experience-with-chatlio-for-real-time-customer-support-and-how-does-it-compare-to-other-tools) - [What is Chatlio used for?](https://www.g2.com/discussions/what-is-chatlio-used-for) ### 10. [Positive User](https://www.g2.com/products/positive-user/reviews) Part of Positive’s digital marketing ecosystem, Positive User is the customer engagement platform built to bridge the gap between tools that are too limited for growth and platforms that are too complex and expensive. One platform. Every channel. One customer profile. Email, SMS, WhatsApp, web push, in-app, chat, landing pages, CRM, and automation: what five different vendors usually sell you, working from a single login. Marketing, sales, and customer service teams across Europe use Positive User to orchestrate the full customer journey, from first contact to loyalty, without technical barriers. What makes us different: -Clean and intuitive by design: drag-and-drop builder, ready-made automation scenarios, and onboarding AI who do the heavy lifting with you - Powerful enough to scale without limits: advanced workflows, granular segmentation and behavioral triggers -AI-native from day one: Uma, our always-on AI assistant, is embedded directly in your workflow so you can access data and uncover insights in natural language, instantly -Built and hosted in Europe: 100% European infrastructure, teams, and data governance, under European law -Human at the core: multilingual support, local teams, and strategic guidance from people who know your market Our team consists of people who always reach out for more and don’t understand the meaning of the word ‘impossible’. Trusted by 100,000+ businesses across Europe. From independent founders to companies serving millions of customers. To learn more visit: https://user.com/ **Average Rating:** 4.3/5.0 **Total Reviews:** 51 **How Do G2 Users Rate Positive User?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10) - **Lead Development:** 8.1/10 (Category avg: 8.5/10) - **Customization :** 9.3/10 (Category avg: 8.5/10) - **Co-Browsing:** 9.2/10 (Category avg: 8.1/10) **Who Is the Company Behind Positive User?** - **Seller:** [Positive User](https://www.g2.com/sellers/positive-user) - **Year Founded:** 2016 - **HQ Location:** Paris, FR - **Twitter:** @user_com_app (6,263 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/user-com/ (72 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Marketing and Advertising, Computer Software - **Company Size:** 76% Small-Business, 18% Mid-Market #### What Are Positive User's Pros and Cons? **Pros:** - Automation (3 reviews) - Automation Features (3 reviews) - Ease of Use (3 reviews) - Easy Implementation (3 reviews) - Easy Setup (3 reviews) **Cons:** - Automation Complexity (3 reviews) - Automation Issues (2 reviews) - Bugs (2 reviews) - Learning Curve (2 reviews) - Limited Customization (2 reviews) ### What Do G2 Reviewers Say About Positive User? *AI-generated summary from verified user reviews* **Pros:** - Users love the **automation capabilities** of User.com, streamlining customer engagement and making campaign setup quick and easy. - Users love the **streamlined automation features** of User.com, enhancing efficiency and simplifying marketing tasks effortlessly. - Users find the **ease of use** of User.com remarkable, enabling efficient setup and seamless marketing integration. - Users find **easy implementation** of User.com enhances their marketing efforts, allowing quick setups and seamless integration of features. - Users commend the **easy setup** of User.com, appreciating its straightforward onboarding and quick integration process. **Cons:** - Users find the **automation complexity** a challenge, particularly with advanced branching and setup, impacting user experience. - Users face **automation issues** due to limited branching and trigger options, complicating complex customer journey setups. - Users experience **occasional glitches** in email delivery and integration issues that disrupt workflow efficiency. - Users find the **learning curve steep** for User.com, especially with complex features and automation setups. - Users find the platform's **limited customization** restricts advanced automation and complex workflow capabilities for optimized customer journeys. #### What Are Recent G2 Reviews of Positive User? **"[Comprehensive CRM and Automation, Needs Enhanced Insights](https://www.g2.com/survey_responses/positive-user-review-12532905)"** **Rating:** 4.0/5.0 stars *— Udaya D.* [Read full review](https://www.g2.com/survey_responses/positive-user-review-12532905) --- **"[Perfect Fit for DACH B2B Sales Compliance](https://www.g2.com/survey_responses/positive-user-review-12983474)"** **Rating:** 4.0/5.0 stars *— Verified User in Building Materials* [Read full review](https://www.g2.com/survey_responses/positive-user-review-12983474) --- #### What Are G2 Users Discussing About Positive User? - [What does User.Com do?](https://www.g2.com/discussions/what-does-user-com-do) - 1 comment - [What is UserEngage?](https://www.g2.com/discussions/what-is-userengage) - [Is User com good?](https://www.g2.com/discussions/is-user-com-good) - 1 comment - [Is user com a CRM?](https://www.g2.com/discussions/is-user-com-a-crm) ### 11. [Chatstack](https://www.g2.com/products/stardevelop-chatstack/reviews) Live Help Messenger provides you with a customer service software solution that will allow you to chat with your web site visitors and engage potential customers. **Average Rating:** 4.3/5.0 **Total Reviews:** 38 **How Do G2 Users Rate Chatstack?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10) - **Lead Development:** 7.9/10 (Category avg: 8.5/10) - **Customization :** 8.1/10 (Category avg: 8.5/10) - **Co-Browsing:** 8.5/10 (Category avg: 8.1/10) **Who Is the Company Behind Chatstack?** - **Seller:** [Stardevelop](https://www.g2.com/sellers/stardevelop) - **HQ Location:** Gold Coast - **Twitter:** @stardevelop (11,019 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/chatstack/about/ **Who Uses This Product?** - **Company Size:** 61% Small-Business, 26% Mid-Market #### What Are Chatstack's Pros and Cons? **Pros:** - Features (1 reviews) - Time-saving (1 reviews) ### What Do G2 Reviewers Say About Chatstack? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **quick response time and integrated features** of Chatstack, supporting company growth and expansion. - Users highlight the **time-saving features** of Chatstack, enhancing efficiency and supporting company growth. #### What Are Recent G2 Reviews of Chatstack? **"[Tool to help in communication with customer](https://www.g2.com/survey_responses/chatstack-review-8624320)"** **Rating:** 4.5/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/chatstack-review-8624320) --- **"[Chatstack has made immense improvements](https://www.g2.com/survey_responses/chatstack-review-8050953)"** **Rating:** 4.0/5.0 stars *— Jennifer S.* [Read full review](https://www.g2.com/survey_responses/chatstack-review-8050953) --- #### What Are G2 Users Discussing About Chatstack? - [What is live chat customer service?](https://www.g2.com/discussions/live-help-messenger-what-is-live-chat-customer-service) - [What is live chat system?](https://www.g2.com/discussions/what-is-live-chat-system) - 1 comment - [Why do you need live chat software?](https://www.g2.com/discussions/why-do-you-need-live-chat-software) - [What are the features of live chat?](https://www.g2.com/discussions/what-are-the-features-of-live-chat) ### 12. [SalesCaptain](https://www.g2.com/products/salescaptain-inc-salescaptain/reviews) SalesCaptain is an all-in-one communication platform with a chat based AI agent builder, designed for modern businesses. It unifies phone calls, texting, webchat, and social media messaging into a single collaborative inbox. With SalesCaptain, you can easily create AI-powered phone and text agents to handle calls, answer queries, route leads, filter spam, and automate tasks — all without any technical expertise. SalesCaptain also includes a suite of built-in business apps for managing reviews, appointments, lead stages, team leaderboards, and more — giving you everything you need to streamline customer engagement and team performance in one platform. Build drag-and-drop automations, connect with 50+ popular platforms like HubSpot, Booker, Clio, and ServiceFusion, or go deeper with API, webhooks, and Zapier support. Whether you're a startup or a multi-location enterprise, SalesCaptain helps you scale communication and customer engagement with ease. **Average Rating:** 4.3/5.0 **Total Reviews:** 212 **How Do G2 Users Rate SalesCaptain?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10) - **Customization :** 6.7/10 (Category avg: 8.5/10) **Who Is the Company Behind SalesCaptain?** - **Seller:** [SalesCaptain](https://www.g2.com/sellers/salescaptain-0ad71d1f-2581-417b-b396-fc2e2582d6e6) - **Year Founded:** 2020 - **HQ Location:** New York, US - **Twitter:** @SalesCaptainInc (157 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/salescaptainhq (25 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Marketing Manager, Business Manager - **Top Industries:** Marketing and Advertising, Retail - **Company Size:** 71% Small-Business, 27% Mid-Market #### What Are SalesCaptain's Pros and Cons? **Pros:** - Automation (62 reviews) - Communication (54 reviews) - Ease of Use (49 reviews) - Helpful (41 reviews) - Communication Improvement (40 reviews) **Cons:** - Steep Learning Curve (40 reviews) - Time-Consuming (20 reviews) - Limited Reporting (18 reviews) - Limited Customization (17 reviews) - Learning Curve (15 reviews) ### What Do G2 Reviewers Say About SalesCaptain? *AI-generated summary from verified user reviews* **Pros:** - Users enjoy the **automation features** of SalesCaptain, which enhance efficiency and improve customer interactions consistently. - Users value the **clear and consistent communication** provided by SalesCaptain, enhancing the overall client experience and organization. - Users appreciate the **ease of use** of SalesCaptain, benefiting from organized communication and streamlined scheduling. - Users appreciate how SalesCaptain's **immediate response capabilities** keep customer conversations alive in busy situations. - Users appreciate the **consistent communication** of SalesCaptain, enhancing client experience and maintaining strong relationships effortlessly. **Cons:** - Users find the **steep learning curve** challenging as initial setup and customization can be complicated and time-consuming. - Users find **SalesCaptain time-consuming** to set up and navigate, especially for onboarding and automation configuration. - Users wish for **more sophisticated reporting** , as current options limit effective analysis and insights from key metrics. - Users find the **limited customization** of SalesCaptain frustrating, hindering workflow efficiency and personalized insights. - Users face a **learning curve** during initial setup and configuration due to the platform's powerful features. #### What Are Recent G2 Reviews of SalesCaptain? **"[A Smart Solution for Managing Leads and Sales](https://www.g2.com/survey_responses/salescaptain-review-13059403)"** **Rating:** 4.5/5.0 stars *— Ari E.* [Read full review](https://www.g2.com/survey_responses/salescaptain-review-13059403) --- **"[A Great Platform for Sales Productivity](https://www.g2.com/survey_responses/salescaptain-review-13055771)"** **Rating:** 4.5/5.0 stars *— Liana S.* [Read full review](https://www.g2.com/survey_responses/salescaptain-review-13055771) --- ### 13. [Whisbi](https://www.g2.com/products/whisbi/reviews) Whisbi provides a mobile-first conversational sales & marketing platform for B2C enterprises. Our solution creates an opportunity for Sales & Marketing professionals to increase sales conversion, improve live engagement and provide a differentiating online customer experience. Whisbi combines all contact channels like video-call, chat, chatbot, click-to-call or a traditional phone call into one centralized data-driven UI for your customers. Enhanced by a BI engine, Whisbi provides the right channel for the right customer at the right time. The Whisbi solution easily integrates with existing infrastructures, ranging from call centers to physical stores and virtual showrooms. A simple inclusion of the solution on websites provides the ability to drive a truly omnichannel customer experience that significantly increases online conversion rates. We offer a world-class conversational platform for sales & marketing and are able to share industry-specific insights & expertise. We have unparalleled experience working closely with global enterprises in telecommunications, automotive, travel, and insurance & banking. Our solutions have managed over: 700M impressions, 47M clicks, 18M call requests, 10M conversations To date, we have delivered over 1.5M sales to our clients globally. And we’re just getting started! Whisbi puts human interactions at the center of the online customer experience and increases the ROI of digital marketing campaigns. It allows brands to better capitalize on their website traffic, increase their NPS score, differentiate through CX and sell more online. We integrate with the best marketing & sales solutions including Salesforce, Google Adwords, Google Analytics & Adobe Marketing Cloud, helping to deliver more powerful insights into the full customer journey. In essence, Whisbi enables modern marketing and sales teams to deliver multichannel experiences that support & complement existing digital commerce systems. **Average Rating:** 4.4/5.0 **Total Reviews:** 18 **How Do G2 Users Rate Whisbi?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10) - **Lead Development:** 8.3/10 (Category avg: 8.5/10) - **Customization :** 8.3/10 (Category avg: 8.5/10) **Who Is the Company Behind Whisbi?** - **Seller:** [Whisbi](https://www.g2.com/sellers/whisbi) - **Year Founded:** 2008 - **HQ Location:** Barcelona, Catalonia - **Twitter:** @Whisbi (11,225 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/476615/ (36 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Automotive, Telecommunications - **Company Size:** 61% Enterprise, 22% Mid-Market #### What Are Recent G2 Reviews of Whisbi? **"[One to many for automotive company](https://www.g2.com/survey_responses/whisbi-review-1791198)"** **Rating:** 5.0/5.0 stars *— Victor H.* [Read full review](https://www.g2.com/survey_responses/whisbi-review-1791198) --- **"[Whisbi videochat](https://www.g2.com/survey_responses/whisbi-review-1806705)"** **Rating:** 4.0/5.0 stars *— Christian F.* [Read full review](https://www.g2.com/survey_responses/whisbi-review-1806705) --- #### What Are G2 Users Discussing About Whisbi? - [What is Whisbi used for?](https://www.g2.com/discussions/what-is-whisbi-used-for) ### 14. [Gist](https://www.g2.com/products/gist/reviews) Gist is a suite of tools businesses use to market, sell and communicate with their customers. And we're on a mission to help marketing, sales and support teams create great customer experiences in every interaction across the customer lifecycle, at scale. Today, over 10,000 businesses are using Gist and we're just getting started. Customers use us to talk to their leads and customers and be that central source of truth. We believe that we’re in the middle of a huge shift in SaaS space towards all-in-one platforms and we need your help. Join us on this journey and help us transform the way people run businesses :) **Average Rating:** 4.6/5.0 **Total Reviews:** 219 **How Do G2 Users Rate Gist?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Lead Development:** 8.7/10 (Category avg: 8.5/10) - **Customization :** 8.3/10 (Category avg: 8.5/10) - **Co-Browsing:** 7.0/10 (Category avg: 8.1/10) **Who Is the Company Behind Gist?** - **Seller:** [Gist](https://www.g2.com/sellers/gist) - **Year Founded:** 2020 - **HQ Location:** Newark, Delaware - **Twitter:** @gistplatform (2,741 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/13263466/ (13 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Founder, CEO - **Top Industries:** Marketing and Advertising, Computer Software - **Company Size:** 94% Small-Business, 5% Mid-Market #### What Are Gist's Pros and Cons? **Pros:** - Ease of Use (20 reviews) - Customer Support (13 reviews) - Features (10 reviews) - Chat Features (9 reviews) - Email Marketing (8 reviews) **Cons:** - Learning Curve (6 reviews) - Limited Features (6 reviews) - Limited Options (5 reviews) - Live Chat Issues (4 reviews) - Not Intuitive (4 reviews) ### What Do G2 Reviewers Say About Gist? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **intuitive setup** of Gist, enhancing efficiency and streamlining their business processes seamlessly. - Users commend the **responsive customer support** of Gist, consistently appreciating their thorough assistance and issue resolution. - Users appreciate the **comprehensive feature set** of Gist, valuing its all-in-one platform for customer support and marketing. - Users love the **unified chat features** of Gist, enhancing customer communication and streamlining interactions effectively. - Users rave about the **easy-to-use email marketing** features of Gist, appreciating its all-in-one platform for streamlined communication. **Cons:** - Users experience a **learning curve** when trying to utilize Gist's more advanced features effectively. - Users find the **limited features** of Gist restrict usage and hinder functionality, especially for growing businesses. - Users find **limited options** for upgrading and mobile support, complicating their experience with Gist's features. - Users face significant **live chat issues** with Gist's mobile app, experiencing messages failing to send and poor functionality. - Users find Gist's interface to be **not intuitive** , as settings can be hard to locate and set up initially. #### What Are Recent G2 Reviews of Gist? **"[Impressive Chat Features and a CRM That Truly Helps](https://www.g2.com/survey_responses/gist-review-2814277)"** **Rating:** 5.0/5.0 stars *— Verified User in Animation* [Read full review](https://www.g2.com/survey_responses/gist-review-2814277) --- **"[The best live chat software for the money.](https://www.g2.com/survey_responses/gist-review-2813601)"** **Rating:** 5.0/5.0 stars *— Michael W.* [Read full review](https://www.g2.com/survey_responses/gist-review-2813601) --- #### What Are G2 Users Discussing About Gist? - [What is Gist used for?](https://www.g2.com/discussions/what-is-gist-used-for) ### 15. [Provide Support](https://www.g2.com/products/provide-support/reviews) Provide Support Live Chat is a powerful customer support tool. It allows you to help customers instantly via live chat, see their navigation through your website in real time, guide them, and offer assistance proactively. Provide Support offers one of the most reliable Live Chat services on the market. The company was founded in 2003 and has proven its credibility. With Provide Support Live Chat you get: All features included in any plan Unlimited number of chats Multiple domains support at no extra cost Flexible chat window and chat button customizations Embedded or popup chat window Operators grouping and unlimited departments File transfer Flexible chat access restrictions Powerful chat statistics Chat agent apps included into price Unlimited live product assistance 24/7 and many more. **Average Rating:** 4.4/5.0 **Total Reviews:** 15 **How Do G2 Users Rate Provide Support?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **Lead Development:** 10.0/10 (Category avg: 8.5/10) - **Customization :** 8.5/10 (Category avg: 8.5/10) - **Co-Browsing:** 5.0/10 (Category avg: 8.1/10) **Who Is the Company Behind Provide Support?** - **Seller:** [Provide Support](https://www.g2.com/sellers/provide-support) - **Year Founded:** 2003 - **HQ Location:** New York, New York - **Twitter:** @provide_support (3,593 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2259752 (25 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 63% Small-Business, 19% Enterprise #### What Are Recent G2 Reviews of Provide Support? **"[Provide Support Live Chat allows you or your team to chat for multiple websites in one screen](https://www.g2.com/survey_responses/provide-support-review-5138375)"** **Rating:** 5.0/5.0 stars *— Jim Z.* [Read full review](https://www.g2.com/survey_responses/provide-support-review-5138375) --- **"[Easy Livechat support software](https://www.g2.com/survey_responses/provide-support-review-5017616)"** **Rating:** 4.0/5.0 stars *— Verified User in Luxury Goods & Jewelry* [Read full review](https://www.g2.com/survey_responses/provide-support-review-5017616) --- #### What Are G2 Users Discussing About Provide Support? - [What are features of customer service?](https://www.g2.com/discussions/what-are-features-of-customer-service) - [What is customer support software?](https://www.g2.com/discussions/provide-support-what-is-customer-support-software) - [What is a software support system?](https://www.g2.com/discussions/what-is-a-software-support-system) - [What are the major features of all support software?](https://www.g2.com/discussions/what-are-the-major-features-of-all-support-software) ### 16. [ZaZaChat](https://www.g2.com/products/zazachat/reviews) ZaZaChat is a Complete Help Desk Software for e-businesses **Average Rating:** 4.7/5.0 **Total Reviews:** 18 **How Do G2 Users Rate ZaZaChat?** - **Has the product been a good partner in doing business?:** 6.7/10 (Category avg: 9.1/10) - **Lead Development:** 8.3/10 (Category avg: 8.5/10) - **Customization :** 9.2/10 (Category avg: 8.5/10) - **Co-Browsing:** 7.8/10 (Category avg: 8.1/10) **Who Is the Company Behind ZaZaChat?** - **Seller:** [ZaZa Network](https://www.g2.com/sellers/zaza-network) - **HQ Location:** Philadelphia, PA - **Twitter:** @ZaZa_Chat (162 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/zaza-networks/about **Who Uses This Product?** - **Company Size:** 61% Mid-Market, 39% Small-Business #### What Are ZaZaChat's Pros and Cons? **Pros:** - Chat Features (1 reviews) - Ease of Use (1 reviews) - Easy Communication (1 reviews) - Easy Setup (1 reviews) - Intuitive (1 reviews) **Cons:** - Slow Loading (1 reviews) - Update Issues (1 reviews) ### What Do G2 Reviewers Say About ZaZaChat? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **user-friendly chat features** of ZaZaChat, enhancing professionalism and customer interactions seamlessly. - Users find ZaZaChat to be **very easy to deploy and understand** , enhancing their communication experience effortlessly. - Users find ZaZaChat offers **easy communication** , making it simple for new users to connect professionally with customers. - Users find the **easy setup** of ZaZaChat impressive, allowing new users to quickly grasp its functionality. - Users find ZaZaChat **intuitive and easy to use** , making deployment and navigation seamless for newcomers. **Cons:** - Users find the **slow loading** of ZaZaChat during updates to be frustrating and inconvenient. - Users find that **update issues** with ZaZaChat can be frustrating due to prolonged update durations. #### What Are Recent G2 Reviews of ZaZaChat? **"[ZaZaChat is a cut above the competition!](https://www.g2.com/survey_responses/zazachat-review-9100635)"** **Rating:** 5.0/5.0 stars *— Lori T.* [Read full review](https://www.g2.com/survey_responses/zazachat-review-9100635) --- **"[It’s easy to set up app best for chatting](https://www.g2.com/survey_responses/zazachat-review-9714099)"** **Rating:** 5.0/5.0 stars *— Saran A.* [Read full review](https://www.g2.com/survey_responses/zazachat-review-9714099) --- #### What Are G2 Users Discussing About ZaZaChat? - [What is ZaZaChat used for?](https://www.g2.com/discussions/what-is-zazachat-used-for) ### 17. [JivoChat](https://www.g2.com/products/jivochat/reviews) JivoChat is an all-in-one business messenger designed to enhance customer communication by integrating multiple channels into a single platform. It enables businesses to engage with clients through live chat, social media, messengers, and phone calls, ensuring seamless and efficient interactions. Key Features and Functionality: - Omnichannel Support: Consolidates various communication channels, including WhatsApp, Instagram, Facebook, Telegram, email, and Apple Business Chat, allowing businesses to interact with customers on their preferred platforms. - Live Chat for Websites and Mobile Apps: Provides customizable chat widgets for both web and mobile platforms, facilitating real-time engagement with website visitors and app users. - Chatbots and AI Integration: Utilizes AI-powered chatbots to handle standard inquiries, automate responses, and operate 24/7, thereby reducing the workload on human agents. - Proactive Engagement Tools: Features proactive chat invitations, pre-chat buttons, and real-time visitor monitoring to initiate conversations and boost conversion rates. - CRM Integration: Offers built-in CRM capabilities and integrates with existing CRM systems, enabling efficient management of customer interactions and data. - Telephony and Video Calls: Supports voice calls, video calls, and callback features, providing versatile communication options to meet diverse customer needs. Primary Value and Solutions Provided: JivoChat addresses the challenge of fragmented customer communication by unifying various channels into a single interface, enhancing response times and customer satisfaction. Its AI-driven automation and chatbot features allow businesses to handle a high volume of inquiries efficiently, reducing operational costs. The platform's proactive engagement tools and real-time monitoring capabilities help in capturing leads and increasing conversion rates. By integrating with existing CRM systems and offering comprehensive analytics, JivoChat empowers businesses to streamline their customer service processes and build stronger relationships with their clients. **Average Rating:** 4.6/5.0 **Total Reviews:** 48 **How Do G2 Users Rate JivoChat?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10) - **Lead Development:** 8.8/10 (Category avg: 8.5/10) - **Customization :** 9.3/10 (Category avg: 8.5/10) - **Co-Browsing:** 7.4/10 (Category avg: 8.1/10) **Who Is the Company Behind JivoChat?** - **Seller:** [JivoChat](https://www.g2.com/sellers/jivochat) - **Year Founded:** 2012 - **HQ Location:** Vitória, BR - **Twitter:** @JivoChat (109 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/9193828/ (102 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Consultant - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 61% Mid-Market, 37% Small-Business #### What Are Recent G2 Reviews of JivoChat? **"[Easy to use & makes your business look great!](https://www.g2.com/survey_responses/jivochat-review-5185286)"** **Rating:** 5.0/5.0 stars *— Rheanna Q.* [Read full review](https://www.g2.com/survey_responses/jivochat-review-5185286) --- **"[Great service and compact product](https://www.g2.com/survey_responses/jivochat-review-9076528)"** **Rating:** 5.0/5.0 stars *— Ellis L.* [Read full review](https://www.g2.com/survey_responses/jivochat-review-9076528) --- #### What Are G2 Users Discussing About JivoChat? - [How much is JivoChat?](https://www.g2.com/discussions/how-much-is-jivochat) - [Which live chat software is best?](https://www.g2.com/discussions/jivochat-which-live-chat-software-is-best) - [Is JivoChat legit?](https://www.g2.com/discussions/is-jivochat-legit) - 2 comments, 1 upvote - [How JivoChat works?](https://www.g2.com/discussions/how-jivochat-works) ### 18. [Engagely.ai](https://www.g2.com/products/engagely-ai/reviews) engagely.ai is an award-winning conversational customer engagement platform recognized by the Economic Times as the best tech brand in cognitive decision making forte. The multilingual conversational AI platform is a blend of AI and human intelligence which is helping businesses create exceptional customer experiences. With domain-specific robust knowledge & industry AI models, engagely helps automate customer engagement with its next-level products and services to deliver amazing customer experience. With its unique action-intent engine, engagely is a transformative AI powered platform that builds conversational chatbots with no coding. The leading AI omnichannel platform is capable of driving superior customer engagement across 35+ channels in more than 120 global languages with its proactive conversational AI chatbots, voice bots and email bots. Present in 4+ Countries I Trusted by 150+ Customers I Serving 10+ Industries **Average Rating:** 4.3/5.0 **Total Reviews:** 19 **How Do G2 Users Rate Engagely.ai?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10) - **Lead Development:** 6.7/10 (Category avg: 8.5/10) - **Customization :** 7.5/10 (Category avg: 8.5/10) - **Co-Browsing:** 10.0/10 (Category avg: 8.1/10) **Who Is the Company Behind Engagely.ai?** - **Seller:** [Engagely.ai](https://www.g2.com/sellers/engagely-ai) - **Year Founded:** 2012 - **HQ Location:** Watford - **Twitter:** @engagelyai (56 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/engagelyai/ (74 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 37% Small-Business, 32% Mid-Market #### What Are Engagely.ai's Pros and Cons? **Pros:** - Ease of Use (1 reviews) - Efficiency (1 reviews) - Helpful (1 reviews) - Knowledge Base (1 reviews) - Response Time (1 reviews) ### What Do G2 Reviewers Say About Engagely.ai? *AI-generated summary from verified user reviews* **Pros:** - Users find the **ease of use** of Engagely.ai beneficial for maintaining content and training materials effectively. - Users appreciate the **efficiency** of Engagely.ai, noting quick and smart responses with easy content management. - Users find the **easy-to-use knowledge base** of Engagely.ai helps in maintaining content and training materials efficiently. - Users find the **knowledge base easy to use** , enhancing content management and delivering smarter responses efficiently. - Users appreciate the **quick and smart responses** provided by Engagely.ai, enhancing their overall experience. #### What Are Recent G2 Reviews of Engagely.ai? **"[Futuristic conversational AI platform for excellent customer support](https://www.g2.com/survey_responses/engagely-ai-review-5366148)"** **Rating:** 5.0/5.0 stars *— Vivek V.* [Read full review](https://www.g2.com/survey_responses/engagely-ai-review-5366148) --- **"[Easy to use and manage Knowledge base contents](https://www.g2.com/survey_responses/engagely-ai-review-8837681)"** **Rating:** 4.5/5.0 stars *— Narayanmoorthy R.* [Read full review](https://www.g2.com/survey_responses/engagely-ai-review-8837681) --- #### What Are G2 Users Discussing About Engagely.ai? - [What is Engagely.ai used for?](https://www.g2.com/discussions/what-is-engagely-ai-used-for) ### 19. [LiveCaller](https://www.g2.com/products/livecaller/reviews) Lack of communications channels on websites results in customer churn, low satisfaction rate and minimal to zero customer success, in addition potential value of one-click voice calls for businesses across industries is huge, so LiveCaller basically solves those issues by offering all in one solution, that combines different communication channels (Web-Call, Chat, Callback, Social Messaging Apps) into a single platform. **Average Rating:** 4.5/5.0 **Total Reviews:** 18 **How Do G2 Users Rate LiveCaller?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10) - **Lead Development:** 7.9/10 (Category avg: 8.5/10) - **Customization :** 8.3/10 (Category avg: 8.5/10) - **Co-Browsing:** 8.1/10 (Category avg: 8.1/10) **Who Is the Company Behind LiveCaller?** - **Seller:** [LiveCaller](https://www.g2.com/sellers/livecaller) - **Year Founded:** 2019 - **HQ Location:** Tbilisi, GE - **Twitter:** @live_caller (11 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/19166460 (7 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Small-Business, 17% Mid-Market #### What Are Recent G2 Reviews of LiveCaller? **"[LiveCaller great communication tool](https://www.g2.com/survey_responses/livecaller-review-10679743)"** **Rating:** 4.0/5.0 stars *— Nicolas G.* [Read full review](https://www.g2.com/survey_responses/livecaller-review-10679743) --- **"[great product](https://www.g2.com/survey_responses/livecaller-review-9884131)"** **Rating:** 5.0/5.0 stars *— Abhishek s.* [Read full review](https://www.g2.com/survey_responses/livecaller-review-9884131) --- #### What Are G2 Users Discussing About LiveCaller? - [What is LiveCaller used for?](https://www.g2.com/discussions/what-is-livecaller-used-for) ### 20. [Live Chat Complete](https://www.g2.com/products/live-chat-complete/reviews) Open source One-time fee (1 license = 1 website with life time updates) 50 users can chat at one time (i.e. 10 operators and 40 visitors) [?] Cute skin (fully customizable) Chat logs, of course ;) Very clean code Fast and lightweight More than one operators can reply the same user’s question Visitors can fill out contact form when all operators are offline “Email notifications” when new visitor is online (optional) SSL support. All your and visitor messages will be encrypted Tested with WordPress 4.1 **Average Rating:** 4.3/5.0 **Total Reviews:** 16 **How Do G2 Users Rate Live Chat Complete?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10) - **Lead Development:** 8.6/10 (Category avg: 8.5/10) - **Customization :** 8.7/10 (Category avg: 8.5/10) - **Co-Browsing:** 7.7/10 (Category avg: 8.1/10) **Who Is the Company Behind Live Chat Complete?** - **Seller:** [Screets](https://www.g2.com/sellers/screets) - **Year Founded:** 2007 - **HQ Location:** Sarajevo, Bosnia - **LinkedIn® Page:** https://www.linkedin.com/company/screets (4 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Mid-Market, 38% Small-Business #### What Are Recent G2 Reviews of Live Chat Complete? **"[Good application for AI chatbots](https://www.g2.com/survey_responses/live-chat-complete-review-9841153)"** **Rating:** 5.0/5.0 stars *— Sigilipelli V.* [Read full review](https://www.g2.com/survey_responses/live-chat-complete-review-9841153) --- **"[Great tool to get prompts for AI Models](https://www.g2.com/survey_responses/live-chat-complete-review-9008671)"** **Rating:** 4.5/5.0 stars *— Kaushik M.* [Read full review](https://www.g2.com/survey_responses/live-chat-complete-review-9008671) --- ### 21. [Endear](https://www.g2.com/products/endear/reviews) Endear is the AI-powered clienteling platform for modern retail brands that want to build meaningful customer relationships at scale. With over 2,000 retail stores around the globe driving more than $1 billion in attributed sales, Endear empowers store teams with unified customer profiles, real-time data, and AI that automatically identifies who to reach out to, when, and what to say so associates spend their time selling, not searching. By streamlining outreach across channels like text, email, and WhatsApp, Endear helps deliver personalized, high-impact customer experiences that increase foot traffic and boost sales. With every engagement trackable and actionable, Endear is redefining retail ROI so every store becomes a performance channel and every interaction becomes a revenue moment. **Average Rating:** 4.4/5.0 **Total Reviews:** 34 **How Do G2 Users Rate Endear?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10) - **Lead Development:** 6.7/10 (Category avg: 8.5/10) - **Co-Browsing:** 9.0/10 (Category avg: 8.1/10) **Who Is the Company Behind Endear?** - **Seller:** [Endear](https://www.g2.com/sellers/endear) - **Company Website:** https://www.endearhq.com/ - **Year Founded:** 2016 - **HQ Location:** New York, New York, United States - **LinkedIn® Page:** https://www.linkedin.com/company/endear (35 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Retail, Apparel & Fashion - **Company Size:** 56% Mid-Market, 38% Small-Business #### What Are Endear's Pros and Cons? **Pros:** - Personalization (16 reviews) - Ease of Use (15 reviews) - Customization (14 reviews) - Features (12 reviews) - Customer Engagement (11 reviews) **Cons:** - Limited Customization (7 reviews) - Difficult Customization (6 reviews) - Missing Features (6 reviews) - Template Issues (5 reviews) - Learning Curve (4 reviews) ### What Do G2 Reviewers Say About Endear? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **personalization features** of Endear, enhancing customer engagement and driving sales effectively. - Users highlight the **ease of use** of Endear, facilitating client connections and seamless navigation. - Users love the **customization features** of Endear, enhancing personalization and engagement for better customer relationships. - Users love the **personalized marketing and seamless Shopify integration** of Endear, enhancing customer engagement and driving sales. - Users value the **personalized clienteling and marketing** features of Endear, enhancing customer relationships and interactions. **Cons:** - Users find the **limited customization options** frustrating, desiring more flexibility in templates and functionality. - Users find the **difficult customization** options hinder efficient customer searching and analytics within Endear. - Users feel the platform lacks **essential features** and needs upgrades to improve organization and creative options. - Users feel that the **template issues** hinder customization and complicate customer search processes within Endear. - Users find the **learning curve steep** , making navigation and customization challenging at first with Endear. #### What Are Recent G2 Reviews of Endear? **"[Easy to Use and Responsive to Customer Feedback](https://www.g2.com/survey_responses/endear-review-12772708)"** **Rating:** 4.0/5.0 stars *— Jason L.* [Read full review](https://www.g2.com/survey_responses/endear-review-12772708) --- **"[Effortless Clientelling with Stellar Support](https://www.g2.com/survey_responses/endear-review-12746677)"** **Rating:** 5.0/5.0 stars *— Cristina E.* [Read full review](https://www.g2.com/survey_responses/endear-review-12746677) --- #### What Are G2 Users Discussing About Endear? - [What is Endear used for?](https://www.g2.com/discussions/endear-cdp-what-is-endear-used-for) - 1 comment - [What is Endear used for?](https://www.g2.com/discussions/what-is-endear-used-for) - 1 comment ### 22. [Continually](https://www.g2.com/products/continually/reviews) We make sure you never miss another lead from your website. Today, when people visit your site - say to request a product demo - they expect you to reply straight away. Even when its out of hours, or if they're in another time zone. Most websites ask customers to fill in long forms, and provide lots of information. It's an impersonal and unfriendly experience. And as a customer, you don't know when you'll hear back. Research by insidesales.com shows that waiting even 5 minutes to respond to a customer dramatically reduces your chances of closing the business. We give you a single line of code you can add to your site to automatically reply to potential customers and generate more qualified leads without the expense of additional sales people. Continually lets you replace forms with simple messaging, making it easy for customers to get the information they need as quickly as possible. Some examples of what we can do to help you convert website visitors to customers: \* welcome new visitors and ask if there's anything they need help with \* use discovery questions to qualify leads \* quickly book appoinments for hot leads \* build your newsletter list by asking for signups at the right time \* signpost useful content like blog articles, videos or ebooks **Average Rating:** 3.8/5.0 **Total Reviews:** 17 **How Do G2 Users Rate Continually?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10) - **Lead Development:** 10.0/10 (Category avg: 8.5/10) - **Customization :** 9.6/10 (Category avg: 8.5/10) - **Co-Browsing:** 10.0/10 (Category avg: 8.1/10) **Who Is the Company Behind Continually?** - **Seller:** [Continually](https://www.g2.com/sellers/continually) - **Year Founded:** 2017 - **HQ Location:** Belfast, Northern Ireland - **Twitter:** @UseContinually (252 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/18323407/ (3 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 88% Small-Business, 12% Mid-Market #### What Are Recent G2 Reviews of Continually? **"[Chatbot Experience at its Best](https://www.g2.com/survey_responses/continually-review-4874201)"** **Rating:** 5.0/5.0 stars *— Jean Bertin C.* [Read full review](https://www.g2.com/survey_responses/continually-review-4874201) --- **"[Possibibly the best value for money](https://www.g2.com/survey_responses/continually-review-6700586)"** **Rating:** 5.0/5.0 stars *— Massimo C.* [Read full review](https://www.g2.com/survey_responses/continually-review-6700586) --- #### What Are G2 Users Discussing About Continually? - [What is Continually used for?](https://www.g2.com/discussions/what-is-continually-used-for) ### 23. [Hippo](https://www.g2.com/products/hippo/reviews) Hippo is a SaaS platform for all your customer engagement and marketing needs. It is used by 2000+ businesses across the globe. Hippo is a complete suite for engaging with your customers. You can provide them conversational support with help of chatbots, live chats, calls and automate marketing efforts to provide a personalized customer experience with omnichannel campaigns including emails, WhatsApp, SMS and push notifications. **Average Rating:** 3.9/5.0 **Total Reviews:** 19 **How Do G2 Users Rate Hippo?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10) - **Lead Development:** 8.3/10 (Category avg: 8.5/10) - **Customization :** 7.6/10 (Category avg: 8.5/10) - **Co-Browsing:** 7.0/10 (Category avg: 8.1/10) **Who Is the Company Behind Hippo?** - **Seller:** [Jungleworks](https://www.g2.com/sellers/jungleworks-78e220c0-2247-47f3-8132-6ff57f2ba0ae) - **Year Founded:** 2011 - **HQ Location:** Tampa, Florida - **Twitter:** @worksjungle (584 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/13471593/ (360 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 63% Mid-Market, 26% Small-Business #### What Are Hippo's Pros and Cons? **Pros:** - Customer Support (1 reviews) - Ease of Use (1 reviews) - Features (1 reviews) - Feature Variety (1 reviews) - Helpful (1 reviews) **Cons:** - Bug Issues (1 reviews) - Bugs (1 reviews) - Functionality Issues (1 reviews) - Missing Features (1 reviews) - Quality Issues (1 reviews) ### What Do G2 Reviewers Say About Hippo? *AI-generated summary from verified user reviews* **Pros:** - Users value the **helpful customer support** of Hippo, enhancing their overall experience with the product. - Users value the **ease of use** of Hippo, praising its intuitive design and helpful customer support. - Users love the **user-friendly interface** and appreciate the helpful customer success team at Hippo. - Users appreciate the **feature variety** of Hippo, finding it easy to use with a great UI/UX. - Users find Hippo's **helpful customer support** and intuitive design enhance their overall experience and satisfaction. **Cons:** - Users experience **bug issues** with Hippo, leading to instability and breakdowns despite its feature-rich design. - Users report frequent **instability issues** with Hippo, as feature focus often leads to breakdowns and reduced reliability. - Users often face **functionality issues** with Hippo, as the product tends to be unstable despite its feature-rich nature. - Users experience **instability due to missing features** , leading to product breakdown and a frustrating user experience. - Users report significant **quality issues** with Hippo, as instability interrupts their experience and functionality. #### What Are Recent G2 Reviews of Hippo? **"[A quick and friendly way to take out home insurance](https://www.g2.com/survey_responses/hippo-review-8706885)"** **Rating:** 5.0/5.0 stars *— Andre B.* [Read full review](https://www.g2.com/survey_responses/hippo-review-8706885) --- **"[Very efficient and helpful.](https://www.g2.com/survey_responses/hippo-review-8514831)"** **Rating:** 5.0/5.0 stars *— Duduetsang M.* [Read full review](https://www.g2.com/survey_responses/hippo-review-8514831) --- ### 24. [OneDesk](https://www.g2.com/products/onedesk-onedesk/reviews) OneDesk combines online HelpDesk and Project Management software. Serve your customers and manage team projects with one application. **Average Rating:** 4.2/5.0 **Total Reviews:** 33 **How Do G2 Users Rate OneDesk?** - **Has the product been a good partner in doing business?:** 7.9/10 (Category avg: 9.1/10) - **Lead Development:** 8.6/10 (Category avg: 8.5/10) - **Customization :** 7.8/10 (Category avg: 8.5/10) - **Co-Browsing:** 8.3/10 (Category avg: 8.1/10) **Who Is the Company Behind OneDesk?** - **Seller:** [OneDesk](https://www.g2.com/sellers/onedesk) - **Year Founded:** 2009 - **HQ Location:** Montreal, Canada - **Twitter:** @OneDeskApp (737 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/onedesk-inc-1/ (31 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 52% Small-Business, 27% Enterprise #### What Are OneDesk's Pros and Cons? **Pros:** - Ease of Use (1 reviews) - Easy Integration (1 reviews) - Easy Setup (1 reviews) - Features (1 reviews) - Flexibility (1 reviews) **Cons:** - Bugs (1 reviews) - Limited Functionality (1 reviews) - Poor Customer Support (1 reviews) - Required Expertise (1 reviews) - Slow Performance (1 reviews) ### What Do G2 Reviewers Say About OneDesk? *AI-generated summary from verified user reviews* **Pros:** - Users find OneDesk easy to use, appreciating its **intuitive setup** and flexible features for a smooth experience. - Users value the **easy integration** of OneDesk, finding it simple to set up and use effectively. - Users praise the **easy setup** of OneDesk, allowing for quick and efficient use of its features. - Users appreciate the **interesting and plentiful features** of OneDesk, enjoying a flexible and intuitive environment. - Users appreciate the **flexibility** of OneDesk, enjoying its intuitive design and ease of setup for diverse needs. **Cons:** - Users experience **frequent bugs** with OneDesk, often leading to unresponsiveness and the need for support intervention. - Users experience **limited functionality** with OneDesk, frequently facing unresponsiveness and needing support intervention to resolve issues. - Users experience **poor customer support** , as frequent intervention is needed to resolve unresponsive functionality issues. - Users find the **required expertise** for OneDesk frustrating, needing frequent support for system issues and resets. - Users experience **slow performance** with OneDesk, leading to frequent system stalls and a reliance on support for fixes. #### What Are Recent G2 Reviews of OneDesk? **"[Flexible and Powerful - Project Management and Ticketing in One](https://www.g2.com/survey_responses/onedesk-review-8843455)"** **Rating:** 5.0/5.0 stars *— Christine S.* [Read full review](https://www.g2.com/survey_responses/onedesk-review-8843455) --- **"[Good software for team goal](https://www.g2.com/survey_responses/onedesk-review-4848729)"** **Rating:** 4.0/5.0 stars *— Raakulan K.* [Read full review](https://www.g2.com/survey_responses/onedesk-review-4848729) --- #### What Are G2 Users Discussing About OneDesk? - [What is OneDesk used for?](https://www.g2.com/discussions/what-is-onedesk-used-for) ### 25. [ClickDesk](https://www.g2.com/products/clickdesk/reviews) Live chat and online engagement. **Average Rating:** 3.8/5.0 **Total Reviews:** 48 **How Do G2 Users Rate ClickDesk?** - **Has the product been a good partner in doing business?:** 8.0/10 (Category avg: 9.1/10) - **Lead Development:** 7.8/10 (Category avg: 8.5/10) - **Customization :** 8.1/10 (Category avg: 8.5/10) **Who Is the Company Behind ClickDesk?** - **Seller:** [ClickDesk](https://www.g2.com/sellers/clickdesk) - **Year Founded:** 2011 - **HQ Location:** Hyderbrad, India - **Twitter:** @ClickDesk (1,702 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2637461/ (16 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 44% Small-Business, 33% Mid-Market #### What Are Recent G2 Reviews of ClickDesk? **"[Let's review what ClickDesk is all about](https://www.g2.com/survey_responses/clickdesk-review-3210096)"** **Rating:** 4.5/5.0 stars *— Kristian A.* [Read full review](https://www.g2.com/survey_responses/clickdesk-review-3210096) --- **"[Good Chat Tool](https://www.g2.com/survey_responses/clickdesk-review-9973182)"** **Rating:** 4.0/5.0 stars *— Vijay S.* [Read full review](https://www.g2.com/survey_responses/clickdesk-review-9973182) --- #### What Are G2 Users Discussing About ClickDesk? - [What is ClickDesk used for?](https://www.g2.com/discussions/what-is-clickdesk-used-for) ## What Is Live Chat Software? [Customer Service Software](https://www.g2.com/categories/customer-service) ## What Software Categories Are Similar to Live Chat Software? - [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) - [Help Desk Software](https://www.g2.com/categories/help-desk) - [Chatbots Software](https://www.g2.com/categories/chatbots) --- ## How Do You Choose the Right Live Chat Software? ### What You Should Know About Live Chat Software ### What is Live Chat Software? Live chat software allows website visitors to get a response in real time from a company’s customer service agents, sales representatives, or virtual assistants. These products are typically deployed as a widget in the bottom corner of a business’ website and may be activated when a user clicks on the widget. Alternatively, a pop-up chat window may prompt a user to start a conversation. Companies searching for the best live chat software for business websites typically weigh widget customization, chatbot capability, and integration with their existing customer support stack. Based on G2 reviews, customer support and sales teams evaluate live chat software by comparing real-time response speed, customer engagement features, and ecommerce platform integrations. Live chat solutions can be used in a wide variety of contexts, including customer service, technical support, sales, and marketing. Most often, businesses implement live chat to provide website visitors with a direct channel to receive real-time customer support. For example, live chat agents can assist visitors with website navigation or answer questions about a business’ products or services. Live chat is also an effective method for lead generation. When a website visitor is interested in purchasing a product or service, live chat can be used to connect them with a sales representative. If a representative is unavailable, live chat widgets include a lead capture form to collect the prospect’s information so a salesperson can follow up with them as soon as possible. Although live chat windows exist on a website 24/7, this doesn’t mean a business needs their agents to be available to answer inquiries all day. An offline mode allows website visitors to submit questions or concerns that can be handled either by a chatbot or by an agent when the live chat is back online. Live chat often serves as a company’s first line of defense to help chat agents answer quick questions and escalate deeper concerns in an organized way. The goal of these products is to increase efficiency for both the agent and the customer. #### What Types of Live Chat Software Exist? **Text only solutions** Text-only live chat software allows agents and customers to communicate via text form. Typically, the customer will be approached by a pop-up chat window that helps initiate a conversation. **Voice or video solutions** Live chat software with video or voice capabilities--in addition to text--allow a more personalized conversation with customers. Video chat conversations are especially helpful for complex questions that require a visual representation. Face-to-face video conversations are not the only features of video and voice live chat; users can enable screen sharing to visually convey an issue that’s difficult to explain via text. ### What are the Common Features of Live Chat Software? Live chat functionality can vary from product to product. When considering a live chat solution for a business, it’s important to consider which features will be most beneficial to the particular use case. The following are some core features within live chat software: **Analytics:** Reporting related to live chat analytics gives administrators insight into customer service metrics such as support response time, overall support performance, and customer satisfaction. These insights help managers understand the highs and lows of the customer experience and the team’s performance. **Visitor monitoring:** Real-time visitor monitoring tracks where visitors are on the website and how long they stay on a certain web page. These insights give a sense of where visitors are gravitating to on a web page and can even help generate leads. **Response templates:** For common questions, canned responses are very efficient. Agents can have responses ready to send as soon as a common question pops up. **Branding:** Since live chat exists on a company’s website, it’s important for the widget and conversation window to match the company’s branding and website design. To accomplish this, live chat products offer customizable design options to change the colors and images of the application. Branding customization features ensure a seamless brand experience for customers. **Customer feedback:** After a live chat conversation, a customer can rate the conversation and share feedback on whether or not their question was adequately handled. Managers can use this feedback to further understand the quality of an agent’s work. **Proactive messages:** While live chat is already an approachable asset, it’s helpful for website visitors to be prompted with a friendly pop-up greeting to let them know they’re invited to chat whenever they’d like. A proactive message is an approachable way to entice visitors to communicate with the company. **Integrations:** Live chat products should integrate seamlessly with a company’s technology stack to ensure the information shared in chat conversations is available across departments. Integrations with CRM software are important for storing and accessing customer information during a support conversation, as well as adding new contacts for lead generation. Live chat typically integrates with other customer service solutions, especially help desks, to improve omnichannel customer experiences. Many live chat software solutions will also offer the following features: - [Live chat software with in-app messaging capabilities](https://www.g2.com/categories/live-chat/f/in-app-messaging) - [Live chat software with lead development capabilities](https://www.g2.com/categories/live-chat/f/lead-development) - [Live chat software with knowledge base capabilities](https://www.g2.com/categories/live-chat/f/knowledge-base) - [Live chat software with targeted email capabilities](https://www.g2.com/categories/live-chat/f/targeted-emails) - [Live chat software with co-browsing capabilities](https://www.g2.com/categories/live-chat/f/co-browsing) ### What are the Benefits of Live Chat Software? Businesses of all types benefit from using live chat software to provide instant and approachable customer support. Using live chat makes customer support more efficient for both the agent and the customer for several reasons: **Customer engagement:** Live chat is a simple and accessible way for customers to approach a company. Customers are more likely to engage than if the company only offered phone and email support, because of its convenience. **Real-time support:** With live chat, website visitors don’t need to wait very long for an answer to a simple question. Without a long turnaround, visitors are more likely to engage with the company, knowing their time is not being wasted. In comparison, inquiries submitted via email or social media have an unpredictable response time. Since questions are answered quickly, agents are more productive and get through more inquiries. **Improved efficiency and productivity:** In comparison to phone calls, live chat is relatively cheap and takes less effort from both the customer and the agent. Additionally, it’s easy to multitask between different live chat conversations, allowing for more support in less time. Since live chatting requires reading and typing, conversations have more downtime between messages. This allows customer service agents to multitask and handle multiple chat windows at once. Depending on how many conversations are going on, agents can also use downtime to talk on the phone with another customer while handling live chat conversations. **Lead generation:** Live chat is approachable for customers, so it’s an easy way to begin a sales conversation. The informality of live chat makes a sales conversation more comfortable for the customer, so it’s a great opportunity to bring in a sale. ### Who Uses Live Chat Software? Professionals who communicate with customers directly, such as customer service teams and sales teams, use live chat to instantly chat with customers or gather data on the conversations customers have with customer service agents. **Customer service:** Customer service teams use live chat software to communicate with website visitors who use the feature to ask questions or voice concerns. If any complaints need to be escalated, chat agents can use routing features to transfer the conversation to a manager. When purchasing a live chat solution for customer service, businesses should remember to look for products that integrate with the company’s existing support software. **Sales:** Sales teams can utilize live chat software to generate leads. Since the buyer is expressing interest in the company by initiating a conversation using the live chat feature, it’s a great opportunity to spark a sales conversation. If a company wants to implement live chat to accelerate sales and improve conversion rates, it’s important to find a product that integrates with the CRM or system of record. #### Software Related to Live Chat Software Related solutions that can be used together with live chat tools include: [Help desk software](https://www.g2.com/categories/help-desk) **:** Help desk software provides a ticketing system for customer service teams to organize and respond to inquiries regarding a company’s products or services. Traditionally, help desks take in customer inquiries from email and web forms, but these solutions are increasingly supporting omnichannel customer service by incorporating other channels such as social media, live chat, SMS, and call center technology. As a result, many help desk solutions include a live chat tool. [Customer self-service software](https://www.g2.com/categories/customer-self-service) **:** Customer self-service software provides a platform for end users, prospects, or customers to access information and perform tasks without the assistance of customer support representatives. Customer self service can take many different forms and may include chatbots, intelligent virtual assistants, knowledge bases, FAQs, and community forums. [Social customer service software](https://www.g2.com/categories/social-customer-service) **:** Businesses use social customer service software to assist their customers via social networks and social messenger apps. These solutions collect customer inquiries from social media and assign them to support team members. While live chat software allows customers to receive support when visiting a company’s website, social customer service enables support teams to respond proactively to customer complaints or questions. Some live chat tools offer the ability to transfer chat interactions to social messaging platforms, so the conversation can be continued on the customer’s preferred platform. [Conversational marketing software](https://www.g2.com/categories/conversational-marketing) **:** Live chat tools may integrate with or include features of conversational marketing software. Conversational marketing helps businesses improve conversion rates by identifying and engaging with potential customers throughout their buying journey. These products accelerate the buying process by transferring qualified leads to sales representatives or facilitating follow-up conversations if a customer is not yet ready to buy. [Chatbots software](https://www.g2.com/categories/chatbots) **:** Chatbots, which are often called virtual agents or virtual assistants, are used in place of a human to conduct specific tasks or provide information based on written or spoken requests. Customer support tools, such as live chat, help desk, or contact center solutions, may already have chatbots implemented as a first line of defense when dealing with customers. ### Challenges with Live Chat Software Although live chat software can be implemented relatively quickly, the adoption of these tools can pose additional challenges. Before purchasing live chat software, businesses must make sure to have a plan to address potential issues before they arise. **Increase in support requests:** Naturally, adding an immediate and accessible means for customers to contact the business will result in an influx of support requests and conversations. To avoid overwhelming the business’ chat support team, companies can roll out the live chat product gradually. Users may also wish to open it up to smaller segments of customers over time rather than all at once.  **Staff training:** A big part of customer support is empathizing with the customer. For even simple inquiries, it’s important for agents to come across as friendly and approachable via live chat. Tone is sometimes difficult to read through text, so it’s easy for website visitors to misinterpret a message from a support agent. Agents should be trained on how to express empathy in text form to prevent any tone assumptions. **Spam or inappropriate messages:** While approachability is generally considered beneficial, it opens the possibility of potential scenarios involving inappropriate or irrelevant messages. Fortunately, many live chat offerings have a spam filter or block functionality, which allows agents to distinguish real messages or block aggressive customers. ### Which Companies Should Buy Live Chat Software? Any business with a website can use live chat software. These products are beneficial to companies of all sizes, from small businesses to large enterprises. However, there are a few types of businesses that are particularly suited for live chat. **E-commerce:** E-commerce brands and any business that sells products online should consider buying a live chat solution. While customers browse an e-commerce site, they may run into technical issues or have questions about specific product specifications, shipping, or return policies. Live chat offers the opportunity for a business to answer a customer’s question right away, increasing the chance that the customer will complete their purchase. **Services:** Live chat can be very beneficial for businesses in the service industry, especially banking, healthcare, real estate, travel, and hospitality. For these industries, exceptional customer service is paramount to the success of the business. Live chat provides clients and prospects with an instant connection to a business so they can quickly resolve issues or have their questions answered. Based on G2 reviews, the most-cited evaluation criteria for live chat software on business websites are widget customization, chatbot quality with smooth AI-to-human handoff, and native integrations with the CRM and help desk already in use. For customer support teams, reviewers consistently call out omnichannel coverage across email, SMS, WhatsApp, and social messengers, alongside ease of use, as the day-to-day features that determine adoption. Ecommerce buyers specifically cite Shopify integration, mobile apps for responding to chats away from the desk, and visitor tracking as the difference between live chat solutions that drive customer engagement and ones that sit idle. Sales-led teams highlight high-intent visitor identification and real-time client support as the features that turn live chat from a support tool into a lead-generation channel. ### How to Buy Live Chat Software #### Requirements Gathering (RFI/RFP) for Live Chat Software Whether a company is purchasing a live chat solution for the first time or looking for a replacement, the first step is defining a list of requirements the product must meet for the business to be most productive. These requirements will help buyers narrow down the list of products to consider. First, buyers must evaluate the need for live chat software, and ask the following questions: - Who will be using the product most often? - How many users (or seats) do we need?  - Will it be used for customer service or technical support?  - Will the sales team use it for lead generation or guiding customers on their buying journey? At this point, it’s also important to list the features that will prove most useful for the teams using the product. For improving customer self-service and freeing up team members’ time, companies may require a product that can automate workflows to resolve customer issues without human assistance. Buyers must consider if the product should integrate with any other software their business uses, such as CRM or help desk. #### Compare Live Chat Software Products **Create a long list** Based on the list of requirements, buyers should create a long list of no more than 10 products that appear to meet the business needs. Consulting online review sites is a great way to start the long list. G2 has thousands of [software categories](https://www.g2.com/categories?q%5Bcategory_type_eq%5D=software) with over 1 million verified user reviews. G2’s Live Chat software category can help buyers find the highest rated or most popular products based on reviews from verified customers. **Create a short list** After consulting customer reviews and creating a long list of live chat software products, companies must begin eliminating the options that won’t work for their business. The easiest way to do this is to first eliminate the products outside budget. Small businesses or startups should look at each product’s pricing plans to determine if the product will still be affordable as the company scales up. At this point, buyers should also eliminate products that don’t offer all the required features. **Conduct demos** Once a short list of about three to five products is ready, companies should begin reaching out to vendors to schedule demos. Demos allow buyers to take a closer look at each live chat solution’s functionality and ease of use. This may also be the first opportunity to glimpse each vendor’s onboarding style and service levels and determine if they are helpful and communicative and whether they are focusing too much on the sales pitch. #### Selection of Live Chat Software **Choose a selection team** The company’s software selection team should already consist of a project manager to manage the process from start to finish and an executive sponsor to ensure buy-in from the company’s decision makers. Naturally, the selection team should also include several employees who will be using the live chat daily, such as sales representatives or customer service agents. **Negotiation** Before signing a contract, buyers should make sure to negotiate for the best price and ask about any discounts for which their business may qualify. This is also the time to discuss implementation and onboarding services and payment plans. **Final decision** Finally, it’s time to decide on a live chat software and sign the dotted line. In the days and months after the purchase, buyers must monitor the company’s progress with the new product. Is the live chat working as intended? Have users fully adopted all the features? Will the product scale with the company’s growth? If the answer to any of these questions is “no,” the buyer should consider raising the concerns with the vendor. If they are unable to resolve these issues, it may be time to look for alternatives. ### Live Chat Software Trends **Screen sharing** Sometimes questions are easier to ask with visuals. To help prevent miscommunication, screen sharing allows the customer to show a support agent the basis of their question instead of communicating it through text. Since typing out questions can be a lengthy process for complex issues, screen sharing can help save time and prevent frustration for both the customer and the agent. **Automation** Using chatbots and automated responses for simple customer concerns means having an agent online 24/7 is not necessary. As artificial intelligence becomes more desirable to help businesses automate processes, live chat vendors continue to add features like intelligent responses and automated workflows to their products. These options ensure customers receive assistance at any hour, maintaining customer satisfaction and consistently generating leads. --- ## What Are the Most Common Questions About Live Chat Software? *AI-generated · Last updated: June 3, 2026* ### Which live chat software is best for ecommerce Based on G2 reviews, several products stand out for ecommerce teams that need fast messaging, centralized conversations, and support for order-related questions. Recent reviewers most often highlight unified inboxes, automation for repetitive requests, and better visibility into customer history across chat, email, and other channels. - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service) — omnichannel support with ticket automation. - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud) — case tracking with AI-assisted workflows. - [Fin](https://www.g2.com/products/fin) — answers simple questions using help content. - [Zoho Desk](https://www.g2.com/products/zoho-desk) — ticketing, chat, and workflow flexibility. ### Best live chat options for business websites Based on G2 reviews, buyers looking at live chat options for business websites often focus on quick setup, easy agent workflows, and the ability to keep conversations organized across channels. Recent reviews show strong interest in tools that support live chat alongside email, phone, social, or help center experiences. - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service) — ticketing and chat in one workspace. - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud) — omnichannel case handling and automation. - [Fin](https://www.g2.com/products/fin) — automated answers for repetitive website questions. - [Zoho Desk](https://www.g2.com/products/zoho-desk) — live chat with structured support workflows. ### Leading live chat apps to improve customer support Based on G2 reviews, the leading live chat apps in this category are the ones that help teams reduce repetitive work, keep context in one place, and respond across more than one channel. Recent reviewers repeatedly mention easier routing, quicker follow-up, and better visibility into customer history as key benefits when support volume increases. - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service) — unified support across chat and email. - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud) — centralized customer data and routing. - [Fin](https://www.g2.com/products/fin) — deflects repetitive Tier 1 questions. - [Zoho Desk](https://www.g2.com/products/zoho-desk) — structured ticketing with multichannel support. ### What should buyers look for in live chat software According to verified users, the most important things to look for in live chat software are fast setup, a clear shared inbox, and the ability to manage conversations without jumping between tools. Recent reviews repeatedly mention chat combined with email, phone, or social channels in one workspace, along with automation for routing, canned replies, and follow-up. Buyers also care about knowledge base connections, chat history, and easy agent onboarding. Several reviews note that strong integrations and reporting help teams understand recurring questions and resolution workflows, while weak analytics, lag, or hard-to-manage customization can slow support down. ### What are the most important features in live chat software According to verified users, the most important features in live chat software are shared inboxes, live messaging, automation, and access to customer context during conversations. Across recent reviews, buyers consistently highlight routing rules, canned responses, chat history, and multichannel support as especially useful for keeping work organized. Knowledge base connections and self-service tools also matter because they help answer repetitive questions before an agent steps in. Many reviewers also value reporting, ticket tracking, and integrations with other systems so teams can follow conversations, collaborate internally, and maintain continuity across support interactions. Ease of use is a recurring theme, especially for onboarding new agents quickly.