--- title: Freshcaller Reviews meta\_title: 'Freshcaller Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 132 reviews by the users' company size, role or industry to find out how Freshcaller works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 132 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Freshcaller Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Freshcaller but has limited features. Are you part of the Freshcaller team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Freshdesk Contact Center (Formerly Freshcaller) is a simple and reliable cloud-based contact center software that helps businesses connect with customers in an affordable way. With phone numbers in 90+ countries, Freshdesk Contact Center lets customers set up their contact center in a few easy steps, and with zero phone hardware. Freshdesk Contact Center integrates with several CRM and Helpdesk tools, enabling sales and support teams to work seamlessly. With powerful reporting and analytics, admins can get real-time insights into their customer experience as well as agent productivity. WithFreshdesk Contact Center (Formerly Freshcaller) , agents can take calls on their desktops, laptops, or phone (both Android and iOS), to create a fully remote but connected contact center. As business needs change, admins can add agent licenses, purchase additional numbers, add phone credits, and upgrade the pricing plan. Freshdesk Contact Center (Formerly Freshcaller) offers five pricing plans that are tailored to meet different calling needs. Freshdesk Contact Center (Formerly Freshcaller) by Freshworks is a truly modern and reliable phone system that is trusted by over 7000+ customers worldwide. * * * Seller [Freshworks](https://www.g2.com/sellers/freshworks) Discussions [Freshcaller Community](https://www.g2.com/products/freshcaller/discuss) Languages Supported Catalan, Czech, Danish, German, English, Estonian, Finnish, French, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified) Solution Type All-in-One Overview by Eldhose Peter Show More ## Pricing Pricing provided by Freshcaller. ### Pro $39 /user/month, billed annually/user ### Enterprise $69 /user/month, billed annually/user [ View More Pricing Information ](https://www.g2.com/products/freshcaller/pricing) ## Top-Rated Alternatives [ ![Aircall](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aircall") Aircall 4.4/5(1,638) ](https://www.g2.com/products/aircall/reviews) [ ![Talkdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talkdesk") Talkdesk 4.4/5(2,568) ](https://www.g2.com/products/talkdesk/reviews) [ ![Genesys Cloud CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ View All Alternatives ](https://www.g2.com/products/freshcaller/competitors/alternatives) ## User Insights Average based on 132 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Mohd Saif S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohd Saif S.") MS Mohd Saif S. Remote Monitoring Analyst Mid-Market (51-1000 emp.) 12/16/2025 "Simple UI with Efficient Call Management" 5/5 What do you like best about Freshcaller? I like Freshcaller's simple and clean UI, which makes it easy to use. I also find the dial pad, recording, and call tags particularly valuable as they suit my needs well. The initial setup was a piece of cake, which was appreciated. Review collected by and hosted on G2.com. What do you dislike about Freshcaller? I don't like that there aren't more details on the contacts. It should have the recent call note. Review collected by and hosted on G2.com. What problems is Freshcaller solving and how is that benefiting you? Freshcaller helps in calling customers of our robots fleet and creating Freshdesk tickets. It enables calling customers and tracking with ease of ticket creation. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconValidated ReviewerIncentivizedSource: G2 invite ![Abhishek M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abhishek M.") AM Abhishek M. Small-Business (50 or fewer emp.) 6/30/2025 "Freashworks has been extremely instrumental in increasing agent level productivity." 5/5 What do you like best about Freshcaller? Freshworks helped us to perform customer support via emails, calls, and chats on a single platform with automation capabilities. Review collected by and hosted on G2.com. What do you dislike about Freshcaller? AI can be better to provide a better approach to new users. Review collected by and hosted on G2.com. What problems is Freshcaller solving and how is that benefiting you? It has helped our agents to interract with customer via emails, calls, and chats all in 1 platform. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consulting") UC Verified User in Consulting Small-Business (50 or fewer emp.) 8/19/2024 "Efficient and easy to use" 5/5 What do you like best about Freshcaller? What I like the most is the ease of use; since I started using it, I have greatly improved my productivity. Its easy interface makes it easy to learn. It has very good customer support, which also shows interest in the user, and its integration is efficient and useful. I use it very frequently. Review collected by and hosted on G2.com. What do you dislike about Freshcaller? Some advanced functions are not so intuitive and it takes quite a bit of time to learn to use and handle them well, sometimes they do not have ease of implementation. Review collected by and hosted on G2.com. What problems is Freshcaller solving and how is that benefiting you? Despite these inconveniences, Customer Service Suite has been really useful. It allows us to have all customer interactions in one place, which has made our support team work more efficiently and respond faster. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 inviteAI Translated ![vijeesh n.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "vijeesh n.") VN vijeesh n. Sales Manager - Digital Business Solutions (SaaS, Smart Cities, IoT) Mid-Market (51-1000 emp.) 8/21/2023 "Unveiling Excellence: A Review of Freshworks Solutions" 5/5 What do you like best about Freshcaller? Unified Platform: Freshworks offers a suite of customer engagement tools, including customer support, marketing, sales, and more, all integrated into a single platform. This unified approach streamlines workflows and eliminates the need for multiple disjointed tools. Automation: The automation features within Freshworks help reduce manual tasks, increase efficiency, and ensure timely responses to customer interactions. Integration Capabilities: The software's ability to integrate with other popular tools and platforms contributes to a more comprehensive and connected business ecosystem. Review collected by and hosted on G2.com. What do you dislike about Freshcaller? No Cloud Hosting in Middle East Response Time: In some cases slower response times from customer support, impact the resolution of urgent issues. Feature Requests: Users might wish for certain additional features that are not currently available within Freshworks' offerings. Review collected by and hosted on G2.com. What problems is Freshcaller solving and how is that benefiting you? Disjointed Communication: Freshworks' suite of customer engagement tools consolidates communication channels, preventing fragmented interactions and helping businesses manage customer inquiries seamlessly. Inefficient Support: Freshworks' customer support software streamlines and automates support processes, reducing manual tasks and ensuring timely responses to customer queries. Sales Pipeline Management: Freshworks' CRM tools help businesses track leads, manage sales activities, and forecast revenue, leading to more organized and efficient sales processes. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Ted K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ted K.") TK Ted K. Helpdesk Support Small-Business (50 or fewer emp.) 7/22/2023 "Outstanding VOIP service" 5/5 What do you like best about Freshcaller? It is simple and easy to use. You can use it on any PC or mobile device. It is cheaper than other providers and there is virtually no downtime. The quality of the calls is outstanding. Review collected by and hosted on G2.com. What do you dislike about Freshcaller? I wish there were integrations with AI tools such as Vonage AI where you can set up virtual agents to pick up the phone. Or if there is a tool to summerize the calls as in voice to text. Review collected by and hosted on G2.com. What problems is Freshcaller solving and how is that benefiting you? It removes the need for conventional phones. It saves space by getting rid of the SIP phones and cables. We can use it on our mobile phones. It saves the company money. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic Review from User Profile ![Yuri A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yuri A.") YA Yuri A. Small-Business (50 or fewer emp.) 7/21/2023 "Very Good Product" 5/5 What do you like best about Freshcaller? The app is extremely easy to use and very user friendly. I like the country switching when dialing different country numbers. Review collected by and hosted on G2.com. What do you dislike about Freshcaller? I found no glitches of the app so far, so no dislikes yet. Review collected by and hosted on G2.com. What problems is Freshcaller solving and how is that benefiting you? The problem solved is that we don't require physical phones any more and it makes contacting customers way faster. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic Review from User Profile ![Verified User in Market Research](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Market Research") UM Verified User in Market Research Mid-Market (51-1000 emp.) 4/18/2023 "Great tool for Calling and emailing customers" 4/5 What do you like best about Freshcaller? It helps to manage customer interactions including phone, email, and chat, which is easy to use at the same time. It has an intuitive user interface and is easy to navigate and use. Review collected by and hosted on G2.com. What do you dislike about Freshcaller? I believe one of the main things that I dislike is the limited customization options. It's very difficult to modify the layout of the dashboard or make custom fields. Review collected by and hosted on G2.com. What problems is Freshcaller solving and how is that benefiting you? You can find all customer interactions in one place, which provide a tremendous and steady customer experience. You can contact customers via call, email, or chat. It also helps to decrease manual tasks. Review collected by and hosted on G2.com. Show More 4/21/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") CI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 4/6/2023 "Freshdesk Contact Center" 4.5/5 What do you like best about Freshcaller? It is a good thing to call all countries, and it works for me most of the time, it is a very useful and very nice application to get numbers from another country without too much hassle and keep their call logs. Review collected by and hosted on G2.com. What do you dislike about Freshcaller? i like freshdesk contact center, very useful. maybe all country add toll-free number. i think they should use another consultant for business. Review collected by and hosted on G2.com. What problems is Freshcaller solving and how is that benefiting you? Usually worked for me when calling my clients Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Osman Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Osman Y.") OY Osman Y. project manager Small-Business (50 or fewer emp.) 4/6/2023 "freshworks useful" 5/5 What do you like best about Freshcaller? All products of freshworks are loved by our employees. Review collected by and hosted on G2.com. What do you dislike about Freshcaller? no bulk application, separate license fee for each application Review collected by and hosted on G2.com. What problems is Freshcaller solving and how is that benefiting you? call center chat and crm are used with a single license. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Yasaswy P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yasaswy P.") YP Yasaswy P. Director - Sales Mid-Market (51-1000 emp.) 9/13/2022 "Great tool to integrate with other Freshworks products!" 4.5/5 What do you like best about Freshcaller? It was a very easy onboarding process to get started and try using Freshdesk Contact Center / Freshcaller. Review collected by and hosted on G2.com. What do you dislike about Freshcaller? Nothing as of now. Once or twice faced some issues of not being able to make calls to few countries but it was quickly resolved by their team. Review collected by and hosted on G2.com. What problems is Freshcaller solving and how is that benefiting you? It is a low-cost call center solution esp. when we started our Global outreach Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ## Questions about Freshcaller? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Freshcaller ](https://www.g2.com/products/freshcaller/discussions/new) GU Guest User What is Freshdesk Contact Center used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-freshdesk-contact-center-used-for) [ View all Discussions ](https://www.g2.com/products/freshcaller/discuss) ## Pricing Options Pricing provided by Freshcaller. ### Pro $39 /user/month, billed annually/user ### Enterprise $69 /user/month, billed annually/user ### Growth $15 /user/month, billed annually/user [ View More Pricing Information ](https://www.g2.com/products/freshcaller/pricing) Freshcaller Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_da24ab8969ae1c7989ab7867d0dd2142/aircall.png "Product Avatar Image") Aircall 4.4/5(1,638) [ Compare Now ](https://www.g2.com/compare/aircall-vs-freshcaller) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_47d3a1103e64b9c2d8d907d26f16e836/twilio-twilio-flex.png "Product Avatar Image") Twilio Flex 4.1/5(36) [ Compare Now ](https://www.g2.com/compare/freshcaller-vs-twilio-twilio-flex) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0faf911e236db1931dc1cca4e4fb3f96/talkdesk.png "Product Avatar Image") Talkdesk 4.4/5(2,568) [ Compare Now ](https://www.g2.com/compare/freshcaller-vs-talkdesk) ##### ##### Freshcaller Features Channels Voice Email Functions Call Routing Session Queuing Concurrent Calling Administrative Session Summary Notes Administrator Access Reporting & Dashboards [ View More Features ](https://www.g2.com/products/freshcaller/features) ##### Categories on G2 [Conversational Support](https://www.g2.com/categories/conversational-support)[VoIP Providers](https://www.g2.com/categories/voip-providers)[Contact Center](https://www.g2.com/categories/contact-center) [Conversational Support](https://www.g2.com/categories/conversational-support)[VoIP Providers](https://www.g2.com/categories/voip-providers)[Contact Center](https://www.g2.com/categories/contact-center)[Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci)[Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance)[Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which connected worker platforms work best for food and beverage production facilities that need compliance documentation and quality checks integrated into every shift?](https://www.g2.com/discussions/which-connected-worker-platforms-work-best-for-food-and-beverage-production-facilities-that-need-compliance-documentation-and-quality-checks-integrated-into-every-shift)[Which RASP tools have the strongest real-time attack blocking for financial services apps where regulatory requirements mean runtime protection is not optional?](https://www.g2.com/discussions/which-rasp-tools-have-the-strongest-real-time-attack-blocking-for-financial-services-apps-where-regulatory-requirements-mean-runtime-protection-is-not-optional)[Marketing attribution platforms](https://www.g2.com/discussions/marketing-attribution-platforms-what-do-you-look-for) [Top rated call tracking services](https://www.g2.com/discussions/what-are-the-top-rated-call-tracking-services-for-2025)[What key capabilities should teams look for in resilience-focused orchestration platforms for mission-critical operations?](https://www.g2.com/discussions/what-key-capabilities-should-teams-look-for-in-resilience-focused-orchestration-platforms-for-mission-critical-operations)[Pros and Cons Details](https://www.g2.com/products/freshcaller/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)