the best part about this tool is that it integrates perfectly into the freshsales crm which we use for outbound calling. integration with gmail and sms text messaging for outreach are all great. Review collected by and hosted on G2.com.

sometimes call quality can fail. wish it was easier to view voicemails. Review collected by and hosted on G2.com.

The Admin Dashboard, The call metrics and seeing which calls have tickets Review collected by and hosted on G2.com.

The fact agents cannot see the call queue Review collected by and hosted on G2.com.

A good phone contact solution. I'm using the basic plan as I don't need lot of features, I use it primarily to make outbound calls and the call quality is also great. Once I faced the some issue and it was quickly resolved by the support team. Integration with CRM Review collected by and hosted on G2.com.

The android app doesn't ring when someone calls. Also, It would be good if you add the metrics and support system to the app. Review collected by and hosted on G2.com.

great for outbound calls. VOIP system. easy to use and dialing format is great. Review collected by and hosted on G2.com.

difficult to set up at first and pricing is a bit expensive since you pay for number per month then per user per month, etc. Review collected by and hosted on G2.com.

The integration with freshsales allows us to live inside the CRM solution seamlessly Review collected by and hosted on G2.com.

Keypad widget disappears if you click outside the widget Review collected by and hosted on G2.com.

lets you dial out and you can mask your number. also allows voicemail drop which saves time and allows faster calling. Review collected by and hosted on G2.com.

system turns available and unavailable sometimes making the calls not go through and does not allow voicemail access. Review collected by and hosted on G2.com.

I like that I can see who is calling then easily look up their information seamlessly in FreshDesk. Review collected by and hosted on G2.com.

Some of the settings and IVR's are glitchy. I can't rename recordings. Review collected by and hosted on G2.com.

Support is amazing and tries multiple ways to help, very happy about the updates I've received in the course of resolving the issue I had with Freshcaller. Review collected by and hosted on G2.com.

I had difficulties with my ringtone, but that's solved now Review collected by and hosted on G2.com.

easy to make outbound calls with the dialier and show when online and active. support is super helpful and always gets back to you on time Review collected by and hosted on G2.com.

integrating with freshsales is a bit confusing at first you can figure it out Review collected by and hosted on G2.com.

system is friendly, easy to use, good customer support for tickets Review collected by and hosted on G2.com.

support for chat, tickets and calls is not the same, so they have to transfer my request many times to get it solved Review collected by and hosted on G2.com.