The respect of the customer and his brand image, the speed and efficiency of their support, affordable prices and sometimes even free of charge (for all Freshworks products and services), an irreproachable software reliability. Review collected by and hosted on G2.com.

Honnestly? for my part nothing (and yet we've tried just about every competitor on the market...). Review collected by and hosted on G2.com.

Simple and clear, everything you need to have to call leads and prospects Review collected by and hosted on G2.com.

When you call people from all over the world, it's a little bit uncomfortable to select the country before the number, if you put the number in the field an then you want to change the country code, you lose the number you previously pasted.

Also, if there is the country code and a 0 before the number that you are trying to call, the system does not automatically remove the 0 Review collected by and hosted on G2.com.

Freshcaller is a very user-friendly software that helps our company to provide the best customer experience. Our support agents can easily initiate and answer calls in real time, as well as categorise them or leave notes. We find the IVR feature to be really helpful in providing instructions to our customers and making sure that they receive fast and specialised help according to their needs.

Outside of our business hours, Freshcaller allows us to record customers' voicemails and play custom voicemail messages with further instructions about alternative communication channels and opening times of our customer support.

What I like the best about Freshcaller is how easy to use it is and how the product team always thinks ahead about their customers' needs by constantly providing the best support and new features to satisfy the needs of modern tech companies looking for smart automated solutions. Review collected by and hosted on G2.com.

So far I haven't experienced any problems. Review collected by and hosted on G2.com.

In 2019 my company was looking for a VOIP solution because our traditional phone model wasn't efficient for the size and structure of our help desk, so we started evaluating Freshcaller. When our office in NYC closed due to COVID-19, we needed a phone solution immediately. The ease and quickness of account setup, and the familiarity of the product UI, allowed us a nearly seamless transition without much interruption to service. Freshcaller UI is well designed but was also easy to learn due to it being part of the Freshworks suite of products, which my team were already familiar with (Freshdesk users for over six years). The integration with Freshdesk is also helpful. Review collected by and hosted on G2.com.

My team has been using Freshcaller for three months so we don't have a ton of experience with the product at this point. The only issue we've had is that sometimes there is a delay, or silence, when we answer the call. When this happens, the caller will not hear our introduction and we'll have to repeat ourselves, or the caller will think that nobody is on the line and they will hang up. We haven't been able to determine if this is an issue on their side, or an issue with Freshcaller, or a combination of both. Review collected by and hosted on G2.com.

It's very easy to use and integrates well into the other products from FreshWorks. We're also looking forward to other to the future releases such as agent extensions. The reports and live dashboards feature is also very helpful to keep an eye on how the call centre is working. Support are always on hand and we've had multiple visits from FreshWorks to help our issues. Review collected by and hosted on G2.com.

The lack of a automatic/predictive dialler for outbound sales/marketing campaigns is a bit of a pain but apart from that no major issues. Review collected by and hosted on G2.com.

Overall, it is a simple and efficient online callcenter. The possibility to integrate with freshdesk or other software of interest is awsome. Review collected by and hosted on G2.com.

Insights to improve customer experience. As most of reports are not standard we miss the natural help we when we analyse ready to use reports. Using freshdesk platform as reference. Review collected by and hosted on G2.com.

First of all you can monitor all agents, see who is online, who is on the line with customer and even join the call to check if everything is OK. Besides that, it allows you to make an agent online or even offline in case they have left freshcaller active when they left. Reporting is also very useful. It has ability to locate your target by notes, customer name phone number and etc. So it total, everything needed is there, you just have to use it. All of the Freshcaller support members are very helpful. They also, try to give us additional feedback how to improve our service, knowledge in terms of Freshcaller and make is easy to use. Review collected by and hosted on G2.com.

Sometimes it operates a bit slow, but as we know and checked it was because of the internet which we are using. Also, when it comes to the problem solving (like some issues while using Freshcaller) we would highly appreciate if problems were solved a bit faster than usually. But we understand that sometimes the cases go directly to development team, who are willing to do it and they need more time than expected. In total, it is a software which we can recommend to business operating in customer care. Review collected by and hosted on G2.com.

I like that phones are connected to my ticketing system - it's handy to automatically see who the call is from and the previous tickets. Review collected by and hosted on G2.com.

My freshcaller to freshsales connection has been broken for FOUR MONTHS with no ETA of when it will be fixed. I'm super confused on how this is so hard and why the technical support team can't seem to fix it. I've written them at least half a dozen times, sometimes to freschaller and other times to the freshsales team, and all I get is the runaround. Review collected by and hosted on G2.com.

great calling app. easy to use and integrates with freshsales CRM which we use for CRM options. support is very helpful and can answer any question at any time. there have been times where they have set up zoom calls to be able to explain certain features or answer questions. one on one support is typically hard to find for any CRM or dialer. Review collected by and hosted on G2.com.

seems as if it was made for inbound calls like tech support etc. instead of outbound sales calls - still works for outbound but not as many features. price is a bit expensive for a dialer but integrates into the CRM saving a lot of time with call tracking and recording. Review collected by and hosted on G2.com.

How easy it is to get a physical phone number. Mainly in countries with less restrictions such as USA. Review collected by and hosted on G2.com.

The integration with Freshdesk needs more work. Contacts are not currently shared without extra integration. I believe someone using as a standalone product will find it is simpler and easier to manage. Review collected by and hosted on G2.com.