Easy handling and getting a phone number from a country abroad so that clients and candidates can call me easily by a local phone number. Review collected by and hosted on G2.com.

Not, sure at the moment, everything works very well, ok yes I don't like that I can't get a phone number from any country, because in some you need to be a resident. Review collected by and hosted on G2.com.

Automation, the quick way to start. Review collected by and hosted on G2.com.

that do not have a number in all the countries of America Review collected by and hosted on G2.com.

Freshcaller was a breeze to install and setup. We got a number we liked and it worked both on computer and smartphone Review collected by and hosted on G2.com.

The smartphone app doesn't work exactly like a phone call app and the answering screen is not very convenient. Review collected by and hosted on G2.com.

I like that I am able to answer calls with my phone using the Freshcaller phone aap. Review collected by and hosted on G2.com.

The challenges I have are a few but important while trying to conduct seamless business practices, here is what my team and I experience.

a. When speaking to our customer/student there are delays and echoes

b. We must ‘Close’ a call, before we answer the next one

c. When writing notes, we can’t go back in and edit them

d. We would like to be able to have visual virtual features to help the caller when they can’t understand or see our instructions, such as in Zoom 'share screen'

e. The software for Admin user is not as user friendly for editing such things as Business Hours and creating a ticket for a call

f. It would be great to be able to interconnect the FreschCaller and FreshChat features together while on a call Review collected by and hosted on G2.com.

Has some unique features like call number masking. Review collected by and hosted on G2.com.

They do not provide any customer support. I had tickets open for weeks without anyone ever attending to them. It is also not possible to get anybody on the phone Review collected by and hosted on G2.com.

It's very easy to use, and you can add/remove agents very easily too.

We also like you can buy different phone numbers, we use it to see the results in offline marketing actions (we add a new number in the flyers and we can see how many sales comes from an offline campaign based in the phone calls we receive to this number that is no public in any other place).

Is also very useful for me to see the KPIs of my team, it make us improve our customer service and sales actions too.

But in my opinion, the best thing is the customer support, each time we have a doubt or any problem, they answer super quick to help us. Review collected by and hosted on G2.com.

The freshcaller app is with limited features. But is good anyway. We usually use the web application. Review collected by and hosted on G2.com.

The seamless integration with FreshService made FreshCaller a valuable addition to our IS department.

The FreshCaller support team is fantastic.

We have insight into how our customers interact with our Solution Center.

Call recordings embedded in our tickets. Review collected by and hosted on G2.com.

The porting of our 800 numbers was a little bumpy, I would have like to be able to schedule this process for after hours. We did have some downtime in our phone system during the transition. Review collected by and hosted on G2.com.

We have been using Freshcaller for 2 weeks now and it is already much better than our regular business phone. We use the widget in Freshdesk so that the phone number is directly linked to a contact if possible. This allows you to immediately view the available tickets. As we work with our clients' files, this is a very welcome addition. The helpdesk is working hard to answer my questions. They are doing very well. Review collected by and hosted on G2.com.

Unfortunately, not all information from Freshdesk is available in the Freshcaller widget. For example, we work with employee IDs and these are not yet available. Review collected by and hosted on G2.com.

The simple and easy administration as well as free support at any time from the Freshcaller team. Review collected by and hosted on G2.com.

There are no flat rates. Porting of German number blocks is not yet possible. Calls to the mobile network are quite expensive. Review collected by and hosted on G2.com.

Integrates well with the FreshWorks 365 platform.

Great support, they respond very quickly.

Ease of use.

Mobile app works great. Review collected by and hosted on G2.com.

SMS is not available but is planned. Without SMS functionality, we are required to 2 phone numbers for people to call AND text us in FreshSales.

No dialer functionality (yet).

Interface for managing agents and numbers could be better streamlined. Review collected by and hosted on G2.com.