Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
"Effortless Invoicing with Intuitive Dashboard"
5/5
What do you like best about FreshBooks?

It is easy to create a new invoice and edit any invoices.

And at the same time, it provides a dashboard view which summarises all clients' status along with pending payments. Review collected by and hosted on G2.com.

What do you dislike about FreshBooks?

It logs out once you close the tab, and every time you need an OTP to log in. Review collected by and hosted on G2.com.

Verified User in Research
CR
Verified User in Research
"Easy to create invoices"
5/5
What do you like best about FreshBooks?

I enjoy the ease of timekeeping and creating invoices Review collected by and hosted on G2.com.

What do you dislike about FreshBooks?

Nagging me to use products I can't use. Plus this field. Review collected by and hosted on G2.com.

Verified User in Consulting
AC
Verified User in Consulting
"FreshBooks is super-easy to use and is great for all of my duties as CFO."
5/5
What do you like best about FreshBooks?

Accounting features are incredibly organic. Review collected by and hosted on G2.com.

What do you dislike about FreshBooks?

I really can't say! Everything works just as promised. Review collected by and hosted on G2.com.

AN
Verified User in Marketing and Advertising
"The bookkeeping resource you've been searching for"
5/5
What do you like best about FreshBooks?

Easy of use and outstanding customer service. Review collected by and hosted on G2.com.

What do you dislike about FreshBooks?

I really can't think of anything. I've been impressed at every step, even when I've encountered technical issues. Review collected by and hosted on G2.com.

Siddhi G.
SG
Siddhi G.
Account executive
Small-Business (50 or fewer emp.)
"Perfect for Beginners – A Smooth Start to Accounting"
4.5/5
What do you like best about FreshBooks?

Very easy to understand and use—even if you don’t have an accounting background.

Invoicing is quick, professional-looking, and can be customized.

Helps track time and expenses efficiently, which is helpful when working on multiple small projects.

Good mobile app for on-the-go usage. Review collected by and hosted on G2.com.

What do you dislike about FreshBooks?

Limited number of clients on the basic plan.

Some advanced accounting features are missing, so it’s not ideal for complex bookkeeping.

Reporting options are basic if you're trying to do deeper financial analysis. Review collected by and hosted on G2.com.

Ashish  S.
AS
Ashish S.
Associate
Accounting
Small-Business (50 or fewer emp.)
"A Great Fit for Freelancers and Small Businesses – Smooth Invoicing & Expense Tracking"
5/5
What do you like best about FreshBooks?

FreshBooks is incredibly user-friendly — perfect for those without an accounting background. The invoicing system is clean and customizable, with options to automate recurring invoices and send reminders for overdue payments. The mobile app is powerful, making it easy to upload receipts, track time, or check reports on the go. The integration with payment gateways like Stripe and PayPal helps me get paid faster. Review collected by and hosted on G2.com.

What do you dislike about FreshBooks?

While it covers the basics well, FreshBooks lacks depth in accounting reports and isn't ideal for inventory-heavy businesses. Also, pricing can add up quickly if you need more users or advanced features. I wish the reporting section had more customization or detailed breakdowns. Review collected by and hosted on G2.com.

Verified User in Graphic Design
UG
Verified User in Graphic Design
"Easy to use and keeps our business financials organized"
4.5/5
What do you like best about FreshBooks?

Invoicing and payment collection, tracking business profitability, estimates, keeping things organized for tax time Review collected by and hosted on G2.com.

What do you dislike about FreshBooks?

Can't think of anything at the moment. Works well. Review collected by and hosted on G2.com.

AN
Verified User in Computer Software
"Good Product"
5/5
What do you like best about FreshBooks?

The way we can manage the taxes that I for tax report Review collected by and hosted on G2.com.

What do you dislike about FreshBooks?

The kilometer system is not really good, and I cannot access it via the web application Review collected by and hosted on G2.com.

CH
Caroline H.
"Super great once you know the hacks"
4/5
What do you like best about FreshBooks?

Somewhat intuititive, built for small business. Time tracking and expenses that pull into invoices. Review collected by and hosted on G2.com.

What do you dislike about FreshBooks?

Petty Cash as a concept. The onboarding. The channel partnerships team that DIDNT suggest Kate Josephine Johnson (she is the only reason I've been able to use this succsesfully), that there was not a better onboarding/implementation support process.

That if you take a pciture of a receipt when you have it it will always create a duplicate expense that you have to copy/paste/move later. The matching for Quickbooks is far superior. I've started losing receipts or having dupes. Neither is good. Also the email address for submitting receipts is clunky/bad.

That Clients/Vendors aren't the same thing. That Bills don't integrate.

That there's no way to carry a balance that rolls over on invoices.

The app is a fraction of the functionality of quickbooks' app.

Your prices are almost the same as quickbooks but the application is not really as good. I like the time tracking much better though so I'm sticking with you for a while. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
"Easy to Use With A+ Support, But Price Increases Need Attention"
2.5/5
What do you like best about FreshBooks?

Very easy to use. And their customer service is an A+. Review collected by and hosted on G2.com.

What do you dislike about FreshBooks?

The Price and continued increases in price. Review collected by and hosted on G2.com.

Response from FreshBooks Support of FreshBooks

Hi there, thank you for taking the time to share your review of FreshBooks.

I'm glad to hear of the positive experience you've had with FreshBooks and when working with our Support Team. I have shared your feedback regarding the price change with our team on your behalf.

If our Support Team can be of any assistance regarding your account, please reach out via https://support.freshbooks.com/hc/en-us ^DM