# Fresha Reviews
**Vendor:** Fresha  
**Category:** [Spa and Salon Management Software](https://www.g2.com/categories/spa-and-salon-management)  
**Average Rating:** 4.2/5.0  
**Total Reviews:** 3
## About Fresha
Fresha is the leading scheduling and booking software for beauty and wellness. Everyone gets unlimited bookings, locations, team members and notifications. Boost your sales and attract new clients by accepting online bookings directly through Google search, your Facebook and Instagram pages, and your website. Clients are easily kept up to date via automated texts, emails and the mobile app. Over 500,000 beauty and wellness professionals across the globe trust Fresha to power their businesses. It is the world’s most popular booking software for salons, barbershops and spas.



## Fresha Pros & Cons
**What users like:**

- Users appreciate the **straightforward booking management** of Fresha, enabling easy organization of appointments and personal time. (1 reviews)
- Users enjoy the **ease of use** of Fresha, making appointment booking and time management simple and efficient. (1 reviews)
- Users find that **gift vouchers are easy to access** , enhancing client satisfaction and convenience. (1 reviews)
- Users love the **user-friendly setup** and the abundance of features like online booking and marketing tools. (1 reviews)
- Users love the **variety of marketing tools** in Fresha, which enhance their booking and communication efficiency. (1 reviews)
- Payment Processing (1 reviews)
- Users find **Fresha's scheduling easy** , simplifying appointment bookings and time management for themselves and clients. (1 reviews)
- Setup Ease (1 reviews)
- Users appreciate the **straightforward appointment booking** with Fresha, helping them stay organized and manage their time effectively. (1 reviews)

**What users dislike:**

- Users are frustrated by **booking issues** , particularly being charged fees for canceled or no-show appointments. (1 reviews)
- Users find Fresha's features **limited for massage therapists** , lacking essential tools like session packs for effective use. (1 reviews)
- Users report **payment issues** with Fresha, facing unexpected charges even for canceled bookings, impacting their finances. (1 reviews)

## Fresha Reviews
  ### 1. User Friendly Excellence for Client Booking

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jackie B. | Customer Service Representative, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 05, 2024

**What do you like best about Fresha?**

I love how straightforward it is to use for booking appointments and keeping my time organized for myself and clients. It was also very quick to sign up and worked seamlessly when I first opened my business. I use fresha everyday to keep tabs on upcoming appointments and to block off work days for personal time.

**What do you dislike about Fresha?**

When I first started my business some of the initial expenses surprised me when I had an influx of new clients that found me through Fresha's portal. Then I was charged a percentage of their booking even if the booking fell through.

**What problems is Fresha solving and how is that benefiting you?**

Fresha makes it easy for clients to book their own appointment within my set working hours. It also does the job of notifying each client before their upcoming appointment. It also allows me to book time off seamlessly by adjusting my working hours so no one can book during those designated times. It also prevents last minute, surprise appointments since you are able to adjust how far in advance someone must book.

  ### 2. Fresha is designed for Hairdressers rather than Massage Therapists

**Rating:** 2.5/5.0 stars

**Reviewed by:** Michele W. | Owner/Operator, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 09, 2022

**What do you like best about Fresha?**

Gift vouchers were easy and clients were able to access them easily

**What do you dislike about Fresha?**

Client notes.  Was designed for hairdressers rather than massage therapists. Couldn't use session packs either

**What problems is Fresha solving and how is that benefiting you?**

I have moved away from Fresha now

  ### 3. Hidden gem!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.)

**Reviewed Date:** November 12, 2021

**What do you like best about Fresha?**

Easy to use and set up. This app has so many awesome features! Online booking, credit card processing, email and text marketing, just to name a few. This is truly a hidden gem.

**What do you dislike about Fresha?**

There is nothing on this app to dislike. You can access on a desktop as well. Everything works really well and no complaints or problems that we see at all. You do need to have time to add all of your services.

**What problems is Fresha solving and how is that benefiting you?**

Online booking in real time, email marketing! So many benefits using this app. You can create gift cards as well. Much more productive using the app and business has increased.


## Fresha Discussions
  - [What is Fresha used for?](https://www.g2.com/discussions/what-is-fresha-used-for)

- [View Fresha pricing details and edition comparison](https://www.g2.com/products/fresha/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-10+09%3A25%3A45+-0500&secure%5Bsession_id%5D=47ab5ffb-d044-4705-8567-a613e64fc93f&secure%5Btoken%5D=b92f8aa24ac189b9da68aada03931ad04c16a35d167b63718a09895bca7e0a65&format=llm_user)

## Fresha Features
**Business Administration**
- Website Builder
- Marketing Tools
- Payment Gateway
- Messaging
- E-Signature

**Analytics**
- Merchant Marketing
- Profit Calculator

**Business Administration - Spa Management**
- Inventory Management
- Billing & Sales
- Employee Management

**Billing & Revenue - Gym Management**
- Automated Collections
- Merchandise Sales
- Invoicing

**Administration**
- Scheduling
- Payment Processing
- Invoicing

**Administrative**
- Workflow Management
- Billing
- Security and Authorization
- Practice Management
- Compliance
- Insurance Management
- Appointment Scheduler
- Patient Portal
- HIPAA Compliance

**Business Management**
- Inventory Management
- Merchant Services
- Appointment Scheduling
- Employee Management

**Business Management**
- Staff Management
- Payroll
- Analytics and Reporting
- Billing and Invoicing

**Client Experience**
- Appointment Scheduling
- Aftercare communication
- Automated client communication
- Digital Consent Form Collection

**Training Tools**
- Workout Planning
- Goal Tracking
- Scheduling
- Reporting
- Nutrition Tools

**Marketing**
- Email Marketing
- Merchant Marketing
- Custom Merchant Pages
- Merchant-Run Deals

**Marketing - Spa Management**
- Membership
- Automated Campaigns

**Coaching**
- Client Plans
- Notekeeping
- Session History
- Messaging
- Goal Tracking
- Resource Library

**Marketing**
- Client Communications
- Loyalty Management
- CRM

**Class Management**
- Self-Service Portals
- Scheduling
- Communications
- Recitals and Events

**Agentic AI - Gym Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Proactive Assistance

**Artist Management**
- Commission Tracking
- Portfolio Organization
- Booth Rental

**Redemption**
- Coupon Redemption
- POS System Integration
- Payment Gateway

**Guest Experience - Spa Management**
- Scheduling
- Surveys
- Customer Trends

**Facility Management - Gym Management**
- Scheduling & Reservations
- Payroll

**Business Management**
- Client History
- Promotions
- Surveying
- Marketing Tools

**Practice Management**
- Patient Records
- Photo Management
- E-Prescribing and Lab Orders
- Patient Portal
- Insurance Billing

**Client Manangement**
- Personalization
- Mobile App
- Student Profiles

**Marketing**
- Social Media Marketing
- Review Collection

**Agentic AI - Personal Training**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Data & Reporting - Gym Management**
- Data Collection
- Reports & Dashboards

**Platform Tools**
- Reporting and Analytics
- Healthtech Integrations
- Mobile App

**Integrations**
- Marketing Platforms
- Point of Sale (POS) Systems

**Generative AI**
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech

**Business Operations**
- Inventory Management
- Compliance Tracking
- Payment Processing
- Reporting and Analytics

**Agentic AI - Coaching**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance
- Decision Making

**Membership - Gym Management**
- Contract Creation
- Lead Management
- Online Member Portal
- Performance Tracking
- Marketing Tools

## Top Fresha Alternatives
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