The best part about working with Fresh Relevance is their experience and knowledge within the e-commerce industry. They understand our needs and put the ideas and suggestions that we bring, and create the desired solution. Review collected by and hosted on G2.com.

There isn't anything we dislike about working with FreshRelevance; their solutions and knowledge are everything that we would require! Review collected by and hosted on G2.com.

The support provided by Fresh Relevance has been superb. The attention to our business needs helps form ideas on how we can use the tool most effectively. And when faced with any technical issues, the team responds and solves the problem immediately.

The platform has allowed us to expand our goal of delivering personalised content to our customers. Review collected by and hosted on G2.com.

The content builder could be better. The use of HTML coding / Jinja can make it tough to use if you are a beginner. The support of the team makes this manageable. I would like to see a more user-friendly content builder. Review collected by and hosted on G2.com.

Their ability to identify customer data better and drive more meaningful engagement Review collected by and hosted on G2.com.

Not as user-friendly as I'd like, but lots of support to make it easy Review collected by and hosted on G2.com.

There are two factors we're extremely happy with: the results and the customer service.

Previous to Fresh Relevance, we'd long had difficulty finding a platform that could significantly improve Cart Abandon numbers. We've achieved this and more with Fresh Relevance. We mainly had Cart Abandon in mind when we signed up, but since then we've also been able to implement other programs including Browse Abandon and Email Personalisation to drive even more/better results.

On the customer service front, the FR team are really on the ball. Very quick to respond to support queries which is unusual and refreshing. The account support team are genuinely helpful, they constantly motivate us to keep on improving.

So overall, we're really happy both with the level of service and the results we're getting. Review collected by and hosted on G2.com.

We don't dislike anything. The platform initially looked like it had a slightly steeper learning curve. But we were pleasantly surprised by the level of support from FR. Even trickier queries were easily and quickly resolved. The results speak for themselves so we're very happy. Review collected by and hosted on G2.com.

The education and personalized help offered. The level of assitance they offer their clients is really top quality and so helpful. They also hold interactive webinars with their clients based around specific elements of their service and they link it back to individuals' aims or problems. The whole team are excellent problem solvers and they make it all seem so easy. All of the data we are able to extract is pricless to us and allows us to make changes large and small which we are already seeing the benefit of. Review collected by and hosted on G2.com.

So far, I have found no downside to working with the Fresh Relevance team. Review collected by and hosted on G2.com.

I like being able to tailor recommendations using a variety of different data sources. Being able to customise the trigger programs to show certain people relevant and personalised products is also key to our industry. Reporting is good and very helpful for being able to track the performance of certain triggers and blocks; the exporting of this data is also simple and easy. Review collected by and hosted on G2.com.

Often HTML coding / Jinja can be difficult and not user-friendly for those not versed in coding. The cart layout and smartblock layouts are easy to break if you're not exactly sure what you're doing, and fixing them can be a difficult process. The site editor can be very hit or miss. Often it can be very easy to place a block where you need it, but a lot of the time the mobile optimisation does not work correctly, and it can be very tricky to get the block in the correct place. I usually end up placing the slot HTML into a wordpress block instead. Review collected by and hosted on G2.com.

The reports available in the platform and the breakdowns provided, they're specific and give you the stats that are important to measure. They platform is easy to use with their drag and drop feature, setting up A/B Testing is also simple. Within the platform you can look at specific email address on the back end to see whether tests or triggers have been sent or whether they've been failed - so specific and helps you crunch down on the actual problem! Review collected by and hosted on G2.com.

Haven't come across anything that is disliked so far Review collected by and hosted on G2.com.

The platform is really easy to setup, has unparalleled support both during setup and after and enables email marketing setup time to be drastically reduced whilst increasing sales through 1:2:1 personalisation. Review collected by and hosted on G2.com.

Certain parts of the platform are more focused towards general retail, this means that location based personalisation is focused around either drawn areas or physical shops which is not as useful when every product is in a different location rather than having lots of products at individual shops. Review collected by and hosted on G2.com.

The team have been extremely helpful from onboarding/integration to account management and regular contact. We have seen great results from using the platform and we are excited to see how we can continue to optimise and grow using Fresh Relevance. Review collected by and hosted on G2.com.

It would be good to have more up to date training videos and documentation (the platform has been updated). It would also be good to have more variations on some of the smart block templates. Review collected by and hosted on G2.com.

The software is flexible and easy to use and the support staff are always there to help you get the project over the line. Review collected by and hosted on G2.com.

Nothing to report here really so far, but we'll experimenting with the platform Review collected by and hosted on G2.com.