--- title: Freezerworks Reviews meta\_title: 'Freezerworks Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 21 reviews by the users' company size, role or industry to find out how Freezerworks works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 21 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Laboratory url: https://www.g2.com/categories/laboratory --- ### Freezerworks Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **exceptional customer support** of Freezerworks, highlighting responsiveness and helpfulness from the team. [(2 mentions)](https://www.g2.com/products/freezerworks/reviews?filters%5Bsentiment_snippet%5D=1039779&qs=pros-and-cons#reviews) Users value the **intuitive functionality and customization** of Freezerworks, along with exceptional support from the team. [(2 mentions)](https://www.g2.com/products/freezerworks/reviews?filters%5Bsentiment_snippet%5D=1039853&qs=pros-and-cons#reviews) Users value the **effective and user-friendly functionality** of Freezerworks, appreciating its intuitive design and customization options. [(2 mentions)](https://www.g2.com/products/freezerworks/reviews?filters%5Bsentiment_snippet%5D=1040057&qs=pros-and-cons#reviews) Users commend the **continuous improvement** driven by the development team, enhancing Freezerworks based on valuable feedback. [(1 mentions)](https://www.g2.com/products/freezerworks/reviews?filters%5Bsentiment_snippet%5D=1039885&qs=pros-and-cons#reviews) Users value the **incredibly customizable** features of Freezerworks, enhancing their overall experience and satisfaction. [(1 mentions)](https://www.g2.com/products/freezerworks/reviews?filters%5Bsentiment_snippet%5D=1039868&qs=pros-and-cons#reviews) Users find the **difficult usability** of the PC client challenging, though the web client improves the experience. [(1 mentions)](https://www.g2.com/products/freezerworks/reviews?filters%5Bsentiment_snippet%5D=1936566&qs=pros-and-cons#reviews) Users note the **limited functionality** of the Freezerworks web client compared to the desktop version, despite its ease of use. [(1 mentions)](https://www.g2.com/products/freezerworks/reviews?filters%5Bsentiment_snippet%5D=1039765&qs=pros-and-cons#reviews) Users find the **missing features** in the web client compared to the desktop version limiting their experience. [(1 mentions)](https://www.g2.com/products/freezerworks/reviews?filters%5Bsentiment_snippet%5D=1039902&qs=pros-and-cons#reviews) Users often face **software bugs** after new releases, significantly impacting their workflows and efficiency. [(1 mentions)](https://www.g2.com/products/freezerworks/reviews?filters%5Bsentiment_snippet%5D=1936559&qs=pros-and-cons#reviews) Users find the **PC client challenging to navigate** , though the web client mitigates this concern effectively. [(1 mentions)](https://www.g2.com/products/freezerworks/reviews?filters%5Bsentiment_snippet%5D=1936547&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Freezerworks ##### 1. Customer Support Users value the **exceptional customer support** of Freezerworks, highlighting responsiveness and helpfulness from the team. [ See 2 mentions ](https://www.g2.com/products/freezerworks/reviews?filters%5Bsentiment_snippet%5D=1039779&qs=pros-and-cons#reviews) See Related User Reviews SE Sebastien E. Mid-Market (51-1000 emp.) 5.0/5 "Your best LIMS option" What do you like about Freezerworks? The product is great, but the development team is what makes it the best. They listen to their customers and take their feedback to heart, they improv LW Libby W. Small-Business (50 or fewer emp.) 5.0/5 "Freezerworks is a great tool" What do you like about Freezerworks? Freezerworks is an easy to navigate, user-friendly product that's is incredibly customizable. The features and functionality are very intuitive. The s ##### 2. Features Users value the **intuitive functionality and customization** of Freezerworks, along with exceptional support from the team. [ See 2 mentions ](https://www.g2.com/products/freezerworks/reviews?filters%5Bsentiment_snippet%5D=1039853&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "The experience from my first Freezerworks Conference" What do you like about Freezerworks? I enjoy that the functionality withing the tool actually works as designed LW Libby W. Small-Business (50 or fewer emp.) 5.0/5 "Freezerworks is a great tool" What do you like about Freezerworks? Freezerworks is an easy to navigate, user-friendly product that's is incredibly customizable. The features and functionality are very intuitive. The s ##### 3. Functionality Users value the **effective and user-friendly functionality** of Freezerworks, appreciating its intuitive design and customization options. [ See 2 mentions ](https://www.g2.com/products/freezerworks/reviews?filters%5Bsentiment_snippet%5D=1040057&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "The experience from my first Freezerworks Conference" What do you like about Freezerworks? I enjoy that the functionality withing the tool actually works as designed LW Libby W. Small-Business (50 or fewer emp.) 5.0/5 "Freezerworks is a great tool" What do you like about Freezerworks? Freezerworks is an easy to navigate, user-friendly product that's is incredibly customizable. The features and functionality are very intuitive. The s ##### 4. Continuous Improvement Users commend the **continuous improvement** driven by the development team, enhancing Freezerworks based on valuable feedback. [ See 1 mentions ](https://www.g2.com/products/freezerworks/reviews?filters%5Bsentiment_snippet%5D=1039885&qs=pros-and-cons#reviews) See Related User Reviews SE Sebastien E. Mid-Market (51-1000 emp.) 5.0/5 "Your best LIMS option" What do you like about Freezerworks? The product is great, but the development team is what makes it the best. They listen to their customers and take their feedback to heart, they improv ##### 5. Customization Users value the **incredibly customizable** features of Freezerworks, enhancing their overall experience and satisfaction. [ See 1 mentions ](https://www.g2.com/products/freezerworks/reviews?filters%5Bsentiment_snippet%5D=1039868&qs=pros-and-cons#reviews) See Related User Reviews LW Libby W. Small-Business (50 or fewer emp.) 5.0/5 "Freezerworks is a great tool" What do you like about Freezerworks? Freezerworks is an easy to navigate, user-friendly product that's is incredibly customizable. The features and functionality are very intuitive. The s ### 5 Cons or Disadvantages of Freezerworks ##### 1. Difficult Usability Users find the **difficult usability** of the PC client challenging, though the web client improves the experience. [ See 1 mentions ](https://www.g2.com/products/freezerworks/reviews?filters%5Bsentiment_snippet%5D=1936566&qs=pros-and-cons#reviews) See Related User Reviews SE Sebastien E. Mid-Market (51-1000 emp.) 5.0/5 "Your best LIMS option" What do you dislike about Freezerworks? The PC client is a little hard to use for some end users but their push towards a full fledge web client makes it a non issue ##### 2. Limited Functionality Users note the **limited functionality** of the Freezerworks web client compared to the desktop version, despite its ease of use. [ See 1 mentions ](https://www.g2.com/products/freezerworks/reviews?filters%5Bsentiment_snippet%5D=1039765&qs=pros-and-cons#reviews) See Related User Reviews LW Libby W. Small-Business (50 or fewer emp.) 5.0/5 "Freezerworks is a great tool" What do you dislike about Freezerworks? Their web client lacks some of the functionality of their full desktop version, but is still easy to use. ##### 3. Missing Features Users find the **missing features** in the web client compared to the desktop version limiting their experience. [ See 1 mentions ](https://www.g2.com/products/freezerworks/reviews?filters%5Bsentiment_snippet%5D=1039902&qs=pros-and-cons#reviews) See Related User Reviews LW Libby W. Small-Business (50 or fewer emp.) 5.0/5 "Freezerworks is a great tool" What do you dislike about Freezerworks? Their web client lacks some of the functionality of their full desktop version, but is still easy to use. ##### 4. Software Bugs Users often face **software bugs** after new releases, significantly impacting their workflows and efficiency. [ See 1 mentions ](https://www.g2.com/products/freezerworks/reviews?filters%5Bsentiment_snippet%5D=1936559&qs=pros-and-cons#reviews) See Related User Reviews FG Forrest G. Small-Business (50 or fewer emp.) 5.0/5 "Excellent chance to meet other users and the support staff from Freezerworks" What do you dislike about Freezerworks? There are always bugs when there is a new release. Sometimes they can have a great effect on our workflows. ##### 5. User Difficulty Users find the **PC client challenging to navigate** , though the web client mitigates this concern effectively. [ See 1 mentions ](https://www.g2.com/products/freezerworks/reviews?filters%5Bsentiment_snippet%5D=1936547&qs=pros-and-cons#reviews) See Related User Reviews SE Sebastien E. Mid-Market (51-1000 emp.) 5.0/5 "Your best LIMS option" What do you dislike about Freezerworks? The PC client is a little hard to use for some end users but their push towards a full fledge web client makes it a non issue ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") UH Verified User in Higher Education Enterprise (\> 1000 emp.) 7/12/2017 "Makes organizing samples easy, slow interface" 3/5 What do you like best about Freezerworks? It's a great software to deal with high volume of samples. Its easy to enter values, and great to keep things organized and access data later on. Review collected by and hosted on G2.com. What do you dislike about Freezerworks? It's extremely slow. Its difficult to modify samples that have been entered. Can only make one subset at a time. Review collected by and hosted on G2.com. Recommendations to others considering Freezerworks: Definitely a good way to keep track of patient/clinical samples in terms of labeling and storage, etc Review collected by and hosted on G2.com. What problems is Freezerworks solving and how is that benefiting you? It's a great way to keep track of high volumes of patient samples and help organize their data, and makes it easy to access it and find it in the freezer at any time. Makes labeling very easy Review collected by and hosted on G2.com. 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