--- title: Freezerworks Reviews meta\_title: 'Freezerworks Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 21 reviews by the users' company size, role or industry to find out how Freezerworks works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 21 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Laboratory url: https://www.g2.com/categories/laboratory --- ### Freezerworks Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **exceptional customer support** of Freezerworks, highlighting responsiveness and helpfulness from the team. [(2 mentions)](https://www.g2.com/products/freezerworks/reviews?filters%5Bsentiment_snippet%5D=1039779&qs=pros-and-cons#reviews) Users value the **intuitive functionality and customization** of Freezerworks, along with exceptional support from the team. [(2 mentions)](https://www.g2.com/products/freezerworks/reviews?filters%5Bsentiment_snippet%5D=1039853&qs=pros-and-cons#reviews) Users value the **effective and user-friendly functionality** of Freezerworks, appreciating its intuitive design and customization options. [(2 mentions)](https://www.g2.com/products/freezerworks/reviews?filters%5Bsentiment_snippet%5D=1040057&qs=pros-and-cons#reviews) Users commend the **continuous improvement** driven by the development team, enhancing Freezerworks based on valuable feedback. [(1 mentions)](https://www.g2.com/products/freezerworks/reviews?filters%5Bsentiment_snippet%5D=1039885&qs=pros-and-cons#reviews) Users value the **incredibly customizable** features of Freezerworks, enhancing their overall experience and satisfaction. [(1 mentions)](https://www.g2.com/products/freezerworks/reviews?filters%5Bsentiment_snippet%5D=1039868&qs=pros-and-cons#reviews) Users find the **difficult usability** of the PC client challenging, though the web client improves the experience. [(1 mentions)](https://www.g2.com/products/freezerworks/reviews?filters%5Bsentiment_snippet%5D=1936566&qs=pros-and-cons#reviews) Users note the **limited functionality** of the Freezerworks web client compared to the desktop version, despite its ease of use. [(1 mentions)](https://www.g2.com/products/freezerworks/reviews?filters%5Bsentiment_snippet%5D=1039765&qs=pros-and-cons#reviews) Users find the **missing features** in the web client compared to the desktop version limiting their experience. [(1 mentions)](https://www.g2.com/products/freezerworks/reviews?filters%5Bsentiment_snippet%5D=1039902&qs=pros-and-cons#reviews) Users often face **software bugs** after new releases, significantly impacting their workflows and efficiency. [(1 mentions)](https://www.g2.com/products/freezerworks/reviews?filters%5Bsentiment_snippet%5D=1936559&qs=pros-and-cons#reviews) Users find the **PC client challenging to navigate** , though the web client mitigates this concern effectively. [(1 mentions)](https://www.g2.com/products/freezerworks/reviews?filters%5Bsentiment_snippet%5D=1936547&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Freezerworks ##### 1. Customer Support Users value the **exceptional customer support** of Freezerworks, highlighting responsiveness and helpfulness from the team. [ See 2 mentions ](https://www.g2.com/products/freezerworks/reviews?filters%5Bsentiment_snippet%5D=1039779&qs=pros-and-cons#reviews) See Related User Reviews SE Sebastien E. Mid-Market (51-1000 emp.) 5.0/5 "Your best LIMS option" What do you like about Freezerworks? The product is great, but the development team is what makes it the best. They listen to their customers and take their feedback to heart, they improv LW Libby W. Small-Business (50 or fewer emp.) 5.0/5 "Freezerworks is a great tool" What do you like about Freezerworks? Freezerworks is an easy to navigate, user-friendly product that's is incredibly customizable. The features and functionality are very intuitive. The s ##### 2. Features Users value the **intuitive functionality and customization** of Freezerworks, along with exceptional support from the team. [ See 2 mentions ](https://www.g2.com/products/freezerworks/reviews?filters%5Bsentiment_snippet%5D=1039853&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "The experience from my first Freezerworks Conference" What do you like about Freezerworks? I enjoy that the functionality withing the tool actually works as designed LW Libby W. Small-Business (50 or fewer emp.) 5.0/5 "Freezerworks is a great tool" What do you like about Freezerworks? Freezerworks is an easy to navigate, user-friendly product that's is incredibly customizable. The features and functionality are very intuitive. The s ##### 3. Functionality Users value the **effective and user-friendly functionality** of Freezerworks, appreciating its intuitive design and customization options. [ See 2 mentions ](https://www.g2.com/products/freezerworks/reviews?filters%5Bsentiment_snippet%5D=1040057&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "The experience from my first Freezerworks Conference" What do you like about Freezerworks? I enjoy that the functionality withing the tool actually works as designed LW Libby W. Small-Business (50 or fewer emp.) 5.0/5 "Freezerworks is a great tool" What do you like about Freezerworks? Freezerworks is an easy to navigate, user-friendly product that's is incredibly customizable. The features and functionality are very intuitive. The s ##### 4. Continuous Improvement Users commend the **continuous improvement** driven by the development team, enhancing Freezerworks based on valuable feedback. [ See 1 mentions ](https://www.g2.com/products/freezerworks/reviews?filters%5Bsentiment_snippet%5D=1039885&qs=pros-and-cons#reviews) See Related User Reviews SE Sebastien E. Mid-Market (51-1000 emp.) 5.0/5 "Your best LIMS option" What do you like about Freezerworks? The product is great, but the development team is what makes it the best. They listen to their customers and take their feedback to heart, they improv ##### 5. Customization Users value the **incredibly customizable** features of Freezerworks, enhancing their overall experience and satisfaction. [ See 1 mentions ](https://www.g2.com/products/freezerworks/reviews?filters%5Bsentiment_snippet%5D=1039868&qs=pros-and-cons#reviews) See Related User Reviews LW Libby W. Small-Business (50 or fewer emp.) 5.0/5 "Freezerworks is a great tool" What do you like about Freezerworks? Freezerworks is an easy to navigate, user-friendly product that's is incredibly customizable. The features and functionality are very intuitive. The s ### 5 Cons or Disadvantages of Freezerworks ##### 1. Difficult Usability Users find the **difficult usability** of the PC client challenging, though the web client improves the experience. [ See 1 mentions ](https://www.g2.com/products/freezerworks/reviews?filters%5Bsentiment_snippet%5D=1936566&qs=pros-and-cons#reviews) See Related User Reviews SE Sebastien E. Mid-Market (51-1000 emp.) 5.0/5 "Your best LIMS option" What do you dislike about Freezerworks? The PC client is a little hard to use for some end users but their push towards a full fledge web client makes it a non issue ##### 2. Limited Functionality Users note the **limited functionality** of the Freezerworks web client compared to the desktop version, despite its ease of use. [ See 1 mentions ](https://www.g2.com/products/freezerworks/reviews?filters%5Bsentiment_snippet%5D=1039765&qs=pros-and-cons#reviews) See Related User Reviews LW Libby W. Small-Business (50 or fewer emp.) 5.0/5 "Freezerworks is a great tool" What do you dislike about Freezerworks? Their web client lacks some of the functionality of their full desktop version, but is still easy to use. ##### 3. Missing Features Users find the **missing features** in the web client compared to the desktop version limiting their experience. [ See 1 mentions ](https://www.g2.com/products/freezerworks/reviews?filters%5Bsentiment_snippet%5D=1039902&qs=pros-and-cons#reviews) See Related User Reviews LW Libby W. Small-Business (50 or fewer emp.) 5.0/5 "Freezerworks is a great tool" What do you dislike about Freezerworks? Their web client lacks some of the functionality of their full desktop version, but is still easy to use. ##### 4. Software Bugs Users often face **software bugs** after new releases, significantly impacting their workflows and efficiency. [ See 1 mentions ](https://www.g2.com/products/freezerworks/reviews?filters%5Bsentiment_snippet%5D=1936559&qs=pros-and-cons#reviews) See Related User Reviews FG Forrest G. Small-Business (50 or fewer emp.) 5.0/5 "Excellent chance to meet other users and the support staff from Freezerworks" What do you dislike about Freezerworks? There are always bugs when there is a new release. Sometimes they can have a great effect on our workflows. ##### 5. User Difficulty Users find the **PC client challenging to navigate** , though the web client mitigates this concern effectively. [ See 1 mentions ](https://www.g2.com/products/freezerworks/reviews?filters%5Bsentiment_snippet%5D=1936547&qs=pros-and-cons#reviews) See Related User Reviews SE Sebastien E. Mid-Market (51-1000 emp.) 5.0/5 "Your best LIMS option" What do you dislike about Freezerworks? The PC client is a little hard to use for some end users but their push towards a full fledge web client makes it a non issue ![Verified User in Research](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Research") AR Verified User in Research Small-Business (50 or fewer emp.) 11/28/2022 "Freezerworks is very easy to use and good for sample management and tracibility." 5/5 What do you like best about Freezerworks? The user defined fields make it possible to make Freezerworks the best for your individual situation, including patient/donor fields, sample fields, and aliquot fields. Review collected by and hosted on G2.com. What do you dislike about Freezerworks? It can be finicky sometimes, especially on the desktop version. The web client is a much faster interface, however printing labels from the web client can also be a bit of a struggle. Review collected by and hosted on G2.com. What problems is Freezerworks solving and how is that benefiting you? Freezerworks is managing our entire sample inventory with a searchable audit trail, making it GLP compliant. It can also run workflows to process samples concurrently with procedures and complete the changes automatically in the system. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 12/30/2021 "Freezerworks review" 2/5 What do you like best about Freezerworks? I like that I can see a visual representation of my cryotubes and their positions in the freezer. This makes it easier to retrieve specimens or store them and helps me to waste less time figuring out what rack to get, especially since they are in liquid nitrogen. Review collected by and hosted on G2.com. What do you dislike about Freezerworks? I don't like how slow and sluggish the software operates. In addition, I had to set up a second monitor to properly use the software, as the Freezerworks workspace maximizes and takes over my screen. This makes it difficult when referencing an excel sheet, etc. There are also way too many options and input criteria that need to be filled out. I understand this can help with specificity, but sometimes based on our diagnoses, we cannot fill all the boxes they (the software, that is) want us to when freezing down and logging in our specimens. Review collected by and hosted on G2.com. What problems is Freezerworks solving and how is that benefiting you? We have been able to establish and keep track of our frozen lab specimens and retrieve them when necessary- though it sometimes can feel laborious due to the laggy and slow software. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Sylvester K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sylvester K.") SK Sylvester K. Biochemist Pharmaceuticals Mid-Market (51-1000 emp.) 8/30/2019 "BEST LIS EVER" 4.5/5 What do you like best about Freezerworks? We use a modified version of the Freezerworks that has the testing module protocol manager added to the summit edition. Freezer works is very user friendly and it is simple and straightforward to use. It is perhaps the well known freezer organization software for research laboratories. We use Freezerworks as a database, label practice and billing module instead of sample tracking sample storage. Adding samples into the database along with freezer positions is easy retrieving the same data is just as simple. Review collected by and hosted on G2.com. What do you dislike about Freezerworks? Some unique features makes it confusing especially when you are not much experience. But with my 2 years experience i found it so easy to use Review collected by and hosted on G2.com. Recommendations to others considering Freezerworks: I highly recommend that people use it. Its powerful, strong and beautiful Review collected by and hosted on G2.com. What problems is Freezerworks solving and how is that benefiting you? Freezerworks as a database, label practice and billing module instead of sample tracking sample storage Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Research](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Research") UR Verified User in Research Enterprise (\> 1000 emp.) 9/19/2019 "Lot of problems/glitches in the past, but easy to use/navigate." 1/5 What do you like best about Freezerworks? The platform is easy to use and navigate compared to other LIMS. It looks very good from an aesthetic standpoint. Review collected by and hosted on G2.com. What do you dislike about Freezerworks? During our 5 years using FreezerWorks, we encountered multiple glitches and errors. Some of these were major events such as automatic deletion of over 10,000+ sample records after a new patch was released. We did not even know the samples were deleted from our database until staff ran weekly inventory numbers and noticed we were missing specimens from our system. FreezerWorks staff worked with our group to repair the data, but it was not without headache. The program did not run well on Mac computers. I've heard that they have since dropped support for Macs since there were so many problems. I personally worked with FreezerWorks for over 4 years and witnessed crashes, lost data, and weird program behavior during my daily routine running the LIMS. We have since left FreezerWorks for another cloud-based, secure LIMS that better fits our needs. Review collected by and hosted on G2.com. Recommendations to others considering Freezerworks: Be sure that the system is compatible/supported with your existing operating systems. Review collected by and hosted on G2.com. What problems is Freezerworks solving and how is that benefiting you? We are not actively using FreezerWorks. In the past, we used FreezerWorks to manage our biorepository inventory. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Brenda C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brenda C.") BC Brenda C. Medical Laboratory Technologist Hospital & Health Care Mid-Market (51-1000 emp.) 9/18/2019 "Sharing experience with freezerworks software. " 5/5 What do you like best about Freezerworks? We have adapted the use of this system at ease , adaptability to any laboratory needs and also very good in Audition. It made reports for all samples or study based samples. Review collected by and hosted on G2.com. What do you dislike about Freezerworks? It doesn't require a lot of experience in training it is simple to train new staff hence i can not say any drawbacks to this system. Review collected by and hosted on G2.com. Recommendations to others considering Freezerworks: The use of this software is easy to install and use. The advanced features really helped us process laboratory running samples and so dispatched with no delay. Review collected by and hosted on G2.com. What problems is Freezerworks solving and how is that benefiting you? We able to save patients information therefore easily in tracing when need arises. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Nelly C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nelly C.") NC Nelly C. Medical Laboratory Technologist Hospital & Health Care Mid-Market (51-1000 emp.) 9/16/2019 "Freezerworks the software for quick services. " 5/5 What do you like best about Freezerworks? This system allowed us to create a streamlined system of working by tracking samples, collecting clinical annotation, printing high quality barcode labels, and track productivty of the laboratory reports. Review collected by and hosted on G2.com. What do you dislike about Freezerworks? Freezerworks is completely intuitive , therefore requires little or no training. I feel this comes with every assistance offered by the team as well it a software that truly has a lot of feature. Review collected by and hosted on G2.com. Recommendations to others considering Freezerworks: I recommend this software to others laboratory practitioners since its a great experienced software. Review collected by and hosted on G2.com. What problems is Freezerworks solving and how is that benefiting you? It has Helped us record information in na confidential format, easy to produce quick reports. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 7/26/2018 "Decent LIS" 3.5/5 What do you like best about Freezerworks? The software has gotten a lot better over time. They are option to suggestions. We use a modified version that has the testing module and protocol manager added to the summit edition. We use Freezerworks as a database, label printer and billing module instead of sample tracking or sample storage. Review collected by and hosted on G2.com. What do you dislike about Freezerworks? I think some of these may have fixed in the most recent 2018 release. The testing module does not fulling integrate with the rest of the software. At times it has been an afterthought. The testing module has limited customers, so they forget to fully test the functionality and integration. The rigidity of some of the windows and buttons can be annoying too. Review collected by and hosted on G2.com. Recommendations to others considering Freezerworks: go for the summit editon if you can afford it, so that you have the most options to customize the fields Review collected by and hosted on G2.com. What problems is Freezerworks solving and how is that benefiting you? We use Freezerworks as a database, label printer and billing module. It replaced a much more expensive database that became to costly to maintain. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Brittany A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brittany A.") BA Brittany A. Research Technician Higher Education Enterprise (\> 1000 emp.) 3/23/2018 "FreezerWorks is good for experienced users" 3/5 What do you like best about Freezerworks? I think Freezerworks is a very capable sample management system. Adding samples into the database along with freezer positions is easy and retrieving the same data is just as simple. Most tasks can be completed manually or using an excel sheet import. Freezerworks works great with my Tecan as it is capable of importing the excel sheets I get after a sample run. Review collected by and hosted on G2.com. What do you dislike about Freezerworks? The user interface of Freezerworks is lacking. Unless one is familiar with the system, it is very hard to figure out what how to accomplish a task. The user-defined fields are also extremely hard to use. So hard for us, in fact, that we have stopped using them entirely and switched to another program to keep that data. The customer service is also terrible. Every time I email with a question I either get no response or an answer that is no where close to the question I asked. Review collected by and hosted on G2.com. Recommendations to others considering Freezerworks: If you are looking for a system solely to store freezer location data then this product is great. It is simple to navigate into freezers, shelves, rows, boxes, or any other organization method you use. If you are looking at storing extra data besides the location data, I would suggest trying to work with technical support to make sure everything is set up correctly. Review collected by and hosted on G2.com. What problems is Freezerworks solving and how is that benefiting you? Freezerworks makes it easy to see the samples that are in the database and that has been a huge benefit for us. Creating pull list with specific criteria is one of the best uses of this product. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Stamen S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stamen S.") SS Stamen S. Senior Systems Analyst Enterprise (\> 1000 emp.) 5/17/2018 "Freezerworks 2017 review" 4/5 What do you like best about Freezerworks? Very good samples inventory management system Easy to use Good responsive support Web services Review collected by and hosted on G2.com. What do you dislike about Freezerworks? Limited functionality via the web client - you have to use the thick client for the main functionalities. No way to access the database besides from within the application (file based data file - not an RDBMS) Review collected by and hosted on G2.com. Recommendations to others considering Freezerworks: Try it out - see if it fits your needs. Not the most modern software out there but it gets the job done. Review collected by and hosted on G2.com. What problems is Freezerworks solving and how is that benefiting you? Freezer inventory management for our analytical and process sciences groups Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 10/20/2017 "Positive Review of FreezerWorks" 4/5 What do you like best about Freezerworks? I like the idea of freezer works very much - being able to quickly retrieve where samples are stored in each freezer is key to organizing our lab. Freezer works is very user friendly and it is simple and straightforward to use. It is perhaps the most well known freezer organization software for research laboratories. I believe this reputation is good for the future because Freezer Works will continue to add updates in order to maintain this top ranking. Review collected by and hosted on G2.com. What do you dislike about Freezerworks? The cost of Freezer Works is one of the downfalls, although the software is definitely worth the money. I think Freezer Works should add a mobile app as well; it would be nice to have a phone in hand by the freezer with the Freezer Works app to pull up exactly where my samples are. Review collected by and hosted on G2.com. Recommendations to others considering Freezerworks: Make sure to get everyone in your lab on board to using Freezerworks. It only works if everyone documents where there samples are! Review collected by and hosted on G2.com. What problems is Freezerworks solving and how is that benefiting you? We organize all of our freezers in the lab with Freezer Works. This makes everything easy to find when you need it, and saves a lot of time looking for samples. Review collected by and hosted on G2.com. 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