--- title: Freezerworks Reviews meta_title: 'Freezerworks Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 21 reviews by the users' company size, role or industry to find out how Freezerworks works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 21 scale: '5' date_modified: '2026-08-07' parent_category: name: Laboratory url: https://www.g2.com/categories/laboratory --- # Freezerworks Reviews **Vendor:** Dataworks Development **Category:** [Lab Inventory Management Software](https://www.g2.com/categories/lab-inventory-management) **Average Rating:** 4.3/5.0 **Total Reviews:** 21 ## About Freezerworks Freezerworks is the Laboratory Information Management system (LIMs) trusted by laboratories and biorepositories worldwide since 1992. The unparalleled accuracy, accessibility, and configurability of Freezerworks dramatically streamlines the workflows of these facilities. Sites can efficiently request, ship, and assay sample inventory. Protect data with comprehensive security features, 21 CFR part 11 compliance, and cryogenic-safe barcode labeling. Four editions are available to meet your needs. ## Freezerworks Pros & Cons **What users like:** - Users value the **exceptional customer support** of Freezerworks, highlighting responsiveness and helpfulness from the team. (2 reviews) - Users value the **intuitive functionality and customization** of Freezerworks, along with exceptional support from the team. (2 reviews) - Users value the **effective and user-friendly functionality** of Freezerworks, appreciating its intuitive design and customization options. (2 reviews) - Users commend the **continuous improvement** driven by the development team, enhancing Freezerworks based on valuable feedback. (1 reviews) - Users value the **incredibly customizable** features of Freezerworks, enhancing their overall experience and satisfaction. (1 reviews) - Users find Freezerworks to be **incredibly user-friendly** , with intuitive features that simplify managing biological samples. (1 reviews) - Improvement (1 reviews) - Navigation Ease (1 reviews) - Time-saving (1 reviews) - Tracking Efficiency (1 reviews) **What users dislike:** - Users find the **difficult usability** of the PC client challenging, though the web client improves the experience. (1 reviews) - Users note the **limited functionality** of the Freezerworks web client compared to the desktop version, despite its ease of use. (1 reviews) - Users find the **missing features** in the web client compared to the desktop version limiting their experience. (1 reviews) - Users often face **software bugs** after new releases, significantly impacting their workflows and efficiency. (1 reviews) - Users find the **PC client challenging to navigate** , though the web client mitigates this concern effectively. (1 reviews) ## Freezerworks Reviews ### 1. Freezerworks is a great tool **Rating:** 5.0/5.0 stars **Reviewed by:** Libby W. | Tissue Bank Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2024 **What do you like best about Freezerworks?** Freezerworks is an easy to navigate, user-friendly product that's is incredibly customizable. The features and functionality are very intuitive. The support team is what I appreciate the most - always quick to respond and very helpful. **What do you dislike about Freezerworks?** Their web client lacks some of the functionality of their full desktop version, but is still easy to use. **What problems is Freezerworks solving and how is that benefiting you?** Freezerworks allows us to maintain a complete and comprehensive invetory of cryopreserved samples without having to keep track of mountains of spreadsheets and charts and paperwork **Official Response from Ryan Gangle:** > Dear Libby, Thank you for sharing your experience with Freezerworks! We're thrilled to hear that you find Freezerworks user-friendly. Your kind words about our support team are especially appreciated; we strive to provide quick and helpful assistance, and it's great to know we met your expectations. We also value your feedback regarding the Web Browser. We are working to enhance its capabilities, and your input is instrumental in guiding our development efforts. It's great to learn that Freezerworks is helping you manage your cryopreserved samples, allowing you to move away from cumbersome spreadsheets. If you have any further suggestions or need assistance, please feel free to message our support team at support@freezerworks.com. Thank you once again for choosing Freezerworks for your sample management needs. We look forward to continuing to support you! Best regards, The Freezerworks Team ### 2. The experience from my first Freezerworks Conference **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** October 29, 2024 **What do you like best about Freezerworks?** I enjoy that the functionality withing the tool actually works as designed **What do you dislike about Freezerworks?** We manage a number of labs/groups and we have multiple test and production environments. We would like the ability to be able to promote data and configuration from test/validation to production environments **What problems is Freezerworks solving and how is that benefiting you?** Freezerworks provides an simplier way for labs to store samples as opposed to the LIMS systems associated with our Central Bio Repository **Official Response from Ryan Gangle:** > Dear valued Freezerworks User, Thank you for sharing your experience with Freezerworks, and we're happy you could attend your first Freezerworks Users Education Conference. We're thrilled that you find Freezerworks works well for your needs. We strive to provide effective sample management software to our users. We appreciate you letting us know you manage multiple labs/groups and environments. We understand your desire to promote data and configurations across different environments. I've forwarded this suggestion to our development team. It's great to know that Freezerworks is providing you with a simple and effective sample management solution. We're committed to continually improving our product to meet our user's lab management needs. If you have any additional suggestions or need assistance, please don't hesitate to contact our support team at support@freezerworks.com. Thank you again for choosing Freezerworks for your sample management needs. Best regards, The Freezerworks Team ## Freezerworks Discussions - [What is Freezerworks used for?](https://www.g2.com/discussions/what-is-freezerworks-used-for) - [View Freezerworks pricing details and edition comparison](https://www.g2.com/products/freezerworks/reviews?filters%5Bsentiment_snippet%5D=1039853&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+22%3A53%3A09+-0500&secure%5Bsession_id%5D=80e4be4d-79bc-46c6-8873-1f7c3b4c2794&secure%5Btoken%5D=27fe90a38dfc9486f73d11540df17d5bc7976fa7117f291d00b69a48b36c5e56&format=llm_user) ## Freezerworks Features **Lab Informatics** - Instrument Management - ELN Support - Workflow Management - Billing Management - Order Management - Rules-Based Workflow - Configurable Workflow - Decision Support **Resource Management** - Inventory Control - Inventory Management **Chain of Custody** - Sample Management - Data Warehouse - Inventory Management - Document Management - QA/QC - Resource Management - Data Storage Management - Compliance Management - Specimen Management - Patient Records Management - Quality Control Management - Lab Order Management **Operations Management** - Records Maintenance - Excel Data Import - User Access Settings **Agentic AI - LIMS** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Decision Making - Third-Party Integrations - Lab Instruments Integration **Additional Functionality** - Electronic Laboratory Notebook - Audit Trail - Document Storage - Data Capture and Transfer - Client Portal - Search/Filter - AI Copilot - Collaboration Tools - Barcode Printing - Reporting/Analytics - Real-Time Reporting - Generative AI - Real-Time Monitoring - Access Controls/Permissions - Data Visualization - Role-Based Permissions - Summary Reports - Activity Dashboard - Customizable Fields - API - EDI - Electronic Signature - HIPAA Compliant - Quality Control - Barcode/Ticket Scanning - Inventory Tracking - Approval Process Control - Certification of Analysis - Secure Data Storage - Quality Assurance - Reporting & Statistics - Data Import/Export - Customizable Reports - Activity Tracking - Compliance Tracking - Barcode Recognition - Barcoding/RFID - Patient Portal - Test Panels - Billing & Invoicing ## Top Freezerworks Alternatives - [LabWare LIMS](https://www.g2.com/products/labware-lims/reviews) - 4.5/5.0 (102 reviews) - [Labguru ELN LIMS](https://www.g2.com/products/labguru-eln-lims/reviews) - 4.6/5.0 (165 reviews) - [SciNote](https://www.g2.com/products/scinote/reviews) - 4.2/5.0 (303 reviews)