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ZP

Zdenek P.

Product Manager

Small-Business (50 or fewer emp.)

3/1/2022

"Fraud.net was the right solution for us"

5/5

What do you like best about FraudNet?

Fraud.net was the right solution for us because out of all the competitors; they were the only ones to offer us the complete solution we were looking for at the right time. Any obstacles that may have arisen were dealt with quickly and efficiently. Review collected by and hosted on G2.com.

What do you dislike about FraudNet?

I don't have any negative feedback at the time. Review collected by and hosted on G2.com.

AF

Verified User in Financial Services

Mid-Market (51-1000 emp.)

2/16/2022

"A good engine for mitigating fraud risk."

5/5

What do you like best about FraudNet?

The ability to whitelist and blacklist suspicious users and merchants. Review collected by and hosted on G2.com.

What do you dislike about FraudNet?

It at times gives false positives but overall, it's still far better than other tools out there. Review collected by and hosted on G2.com.

Recommendations to others considering FraudNet:

Is it possible to have geoIPs of users displayed when their account is opened for review? Review collected by and hosted on G2.com.

What problems is FraudNet solving and how is that benefiting you?

Transaction fraud. The benefits I've realised is that it helps me solve complex transaction issues with just a click Review collected by and hosted on G2.com.

Response from Dan Krebs of FraudNet

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Hey, thanks for the feedback! We’d love to hear more about why you can’t view every transaction. If you are on a Fraud.net team, your admin may segment you to only have access to a subset of transactions.

Are there transactions you need access to that you are unable to see? Also, perhaps the time frame you are using to view transactions is set to a smaller window.

If that's the case, in the top right corner of the portal, you can adjust the time frame to a larger range to view more transactions.

If you have any questions, please email support@fraud.net and we’ll take care of you!

UF

Verified User in Financial Services

Small-Business (50 or fewer emp.)

2/17/2022

"Fraudnet is a great Tool for Transaction Monitoring"

3.5/5

What do you like best about FraudNet?

It has a nice view to see transactions that are queued. The ability to use different rule flags to monitor transactions. Review collected by and hosted on G2.com.

What do you dislike about FraudNet?

The lack of ability to integrate our internal systems with fraudnet to sync customer information Review collected by and hosted on G2.com.

Response from Dan Krebs of FraudNet

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Thanks for your feedback! Many of of our clients integrate Fraud.net data with their larger internal systems. I'd love to hear more about what you and your team are trying to to, as we have many solutions available.

Please email us at support@fraud.net, and we'll get you set up with someone on a video call so you can easily share your screen and we can review how to best help you.

Or call +1 (866) 971-2030 and we'll get you set up with someone that way.

IF

Verified User in Financial Services

Mid-Market (51-1000 emp.)

2/17/2022

"Fraud . net review"

5/5

What do you like best about FraudNet?

I like the filtre options and ability to search by user ID and transaction ID Review collected by and hosted on G2.com.

What do you dislike about FraudNet?

sometimes transactions dont clear from queues, or txn that shouldnt be flagged are shown Review collected by and hosted on G2.com.

Response from Dan Krebs of FraudNet

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Thanks for your feedback! The expiration settings for how long a transaction stays in a queue can be managed in the management settings that is available to all admins.

Please email us at support@fraud.net or call +1 (866) 971-2030 if you need any more help after that.

We'll respond quickly!

UF

Verified User in Financial Services

Enterprise (> 1000 emp.)

5/27/2022

"Highly recommended for the financial and e commerce institutions"

4.5/5

What do you like best about FraudNet?

To get maximum information on minimal clicks, easy to use, dashboard

Technical perspective: GUi simple, easy to integrate the APIs, Review collected by and hosted on G2.com.

What do you dislike about FraudNet?

Nothing as such, together we can learn to get more accurate data Review collected by and hosted on G2.com.

UA

Verified User in Alternative Dispute Resolution

Enterprise (> 1000 emp.)

8/9/2021

"It's a decent software with less glitches than others."

3.5/5

What do you like best about FraudNet?

I like that I can view most of the information Review collected by and hosted on G2.com.

What do you dislike about FraudNet?

I dislike having to refresh the screen when I get new alerts. I Would rather get a notification. Review collected by and hosted on G2.com.

Response from Dan Krebs of FraudNet

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Thanks for your feedback! This is something we are working on as a q2 objective, many of the portal updates do reflect in real time. We can also set up an email notification for new queued transactions. Talk to your customer success manager to help set that up. Please reach out to support@fraud.net so we can assist.

AP

Anthony P.

IT Generalist

Enterprise (> 1000 emp.)

2/22/2021

"Excellent security tool for keeping transaction and email viewing secure"

5/5

What do you like best about FraudNet?

The ability to "Trust" and "Not Trust" emails is my favorite feature for sure. This allows me to sort fraudulent senders from trusted ones and I love that. Review collected by and hosted on G2.com.

What do you dislike about FraudNet?

I felt like the risk scores were sometimes a little deceiving or misinterpreted. Sometimes I did not understand why a certain risk score was given to a certain email. I felt like that section needs more feedback to give to the users as to why something is scored a certain way. Review collected by and hosted on G2.com.

Recommendations to others considering FraudNet:

This app was extremely useful at obtaining information about possible malicious emails. I recommend it to anyone who receives a lot of spam mail or possibly infected emails that could breach a users security. As a daily Outlook user for both personal and work use, this tool has been of great use to me. Also, with the new SMS Authentication that Fraud.Net has rolled out, you will be able to verify the sender by sending them an automated message that will ask them to verify if they sent a certain email to you. This will make sure that you don't fall for any phishing attempts and keep your sensitive information safe. Get the Email Shield Outlook Add-in now! 10/10 would recommend this application! Review collected by and hosted on G2.com.

What problems is FraudNet solving and how is that benefiting you?

Definitely solving the problem of organizing my secure emails and unsecure emails a bit more efficiently. By obtaining this information regarding the security risks a certain email poses, I am less prone to fall for phishing attacks or cyberattacks in general. Review collected by and hosted on G2.com.

UB

Verified User in Banking

Mid-Market (51-1000 emp.)

2/17/2022

"Very good for transactional fraud review."

5/5

What do you like best about FraudNet?

Ability to customize rules around velocity and volume. Review collected by and hosted on G2.com.

What do you dislike about FraudNet?

Doesn't allow for easily combining personal info of cardholder with spend behaviour in creating rules. Kibana interface could be friendlier. Review collected by and hosted on G2.com.

Response from Dan Krebs of FraudNet

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Thanks for your feedback! We'd love to hear more about the rules you'd like to create so we can improve your experience.

Please email us at support@fraud.net or call +1 (866) 971-2030 so we can help you come up with a solution right away.

We've discovered many times that the fix is usually something simple.

UB

Verified User in Banking

Mid-Market (51-1000 emp.)

2/17/2022

"I like it. I like all the functionnalities. I like the cancelled queue and all the information."

4/5

What do you like best about FraudNet?

IF we can see if the account is frozen or no. Review collected by and hosted on G2.com.

What do you dislike about FraudNet?

I dont dislike anything about the product. Review collected by and hosted on G2.com.

AB

Verified User in Banking

Mid-Market (51-1000 emp.)

7/20/2021

"Solid product"

5/5

What do you like best about FraudNet?

Easy management of users:

- Inviting users

- Managing roles and teams Review collected by and hosted on G2.com.

What do you dislike about FraudNet?

No ability to search userbase in: Admin >> Users >>

Just a long list of usernames. If I need to find and manage a particular user, I have to use the browser's search function rather than an in-app user search, which is annoying. Review collected by and hosted on G2.com.

Response from Dan Krebs of FraudNet

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Fraud.net listened to your pain point and we agreed: managing a large number of users without a search function wasn't ideal. We heard you and added a search bar to the Users page!

We hope this makes your day-to-day experience with Fraud.net easier.

Thank you for your suggestion and your help in making Fraud.net better for everyone!