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Frappe Helpdesk

](/products/frappe-helpdesk/reviews)

(5)4.6/5

Frappe Helpdesk is a well designed, open source ticketing system that manages all your interactions from one place. It provides all the tools to provide customer support and helps you engage in meaningful conversations to resolve customer queries efficiently. It is used for organising incoming customer queries into tickets and making it easier for your team to manage those requests and interface with requesters to provide assistance. It works like using basic email services (i.e, Gmail, Outlook, etc) but has additional features to make supporting customers easier. Features: 1. Zero clutter shared inbox 2. Collaboration with your team 3. Managing SLAs 4. Get notified via emails 5. In-built rich text editor to format emails the way you want 6. Has a self- service portal

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When users leave Frappe Helpdesk reviews, G2 also collects common questions about the day-to-day use of Frappe Helpdesk. These questions are then answered by our community of 850k professionals. Submit your question below and join in on the G2 Discussion.

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### 80.0

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