--- title: FrankCrum Reviews meta\_title: 'FrankCrum Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 54 reviews by the users' company size, role or industry to find out how FrankCrum works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 54 scale: '5' date\_modified: '2026-08-10' parent\_category: name: HR Services url: https://www.g2.com/categories/hr-services ---

# FrankCrum Reviews & Provider Details

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FrankCrum PEO is a professional employer organization (PEO) that specializes in providing comprehensive human resources outsourcing services to small and mid-sized businesses throughout the United States. This solution encompasses a wide range of HR functions, including payroll administration, employee benefits, workers' compensation insurance, and compliance management. By partnering with FrankCrum, businesses can streamline their HR processes and focus on their core operations while benefiting from expert support. The target audience for FrankCrum includes small to mid-sized business owners, particularly those in sectors such as franchises, multi-location operations, construction, medical practices, and professional services. These organizations often face unique challenges in managing human resources effectively due to limited resources and expertise. FrankCrum addresses these challenges by offering tailored HR solutions that meet the specific needs of diverse industries, enabling businesses to enhance operational efficiency and employee satisfaction. Key features of FrankCrum PEO include payroll processing, which covers multi-state payroll, tax filings, and direct deposit, along with HR consulting services that provide access to certified professionals for guidance on employee relations and compliance. Additionally, the organization offers employee benefits administration, including group health insurance, retirement plans, and online enrollment management. Their workers' compensation insurance features pay-as-you-go coverage and dedicated claims processing, ensuring businesses remain compliant without the burden of audits. The MyFrankCrum technology platform enhances user experience with a self-service employee portal that facilitates onboarding, time tracking, and benefits enrollment. The benefits of utilizing FrankCrum are significant. By outsourcing HR functions, businesses can save time and reduce administrative burdens associated with payroll processing and compliance management. The group purchasing power of FrankCrum allows clients to access competitive insurance rates typically reserved for larger companies, leading to cost reductions. Furthermore, the professional guidance provided by FrankCrum helps mitigate risks associated with employment-related lawsuits and regulatory violations, while ensuring compliance with federal and state regulations. This comprehensive approach not only aids in employee retention through attractive benefits packages but also empowers business owners to concentrate on growth and operational success. With over 45 years of industry experience, FrankCrum has established a solid reputation for delivering enterprise-level HR infrastructure combined with personalized service. This commitment to client service is reflected in their impressive 91% client retention rate, underscoring their reliability and expertise.

* * *

Provider Website
FrankCrum
Seller
[FrankCrum](https://www.g2.com/sellers/frankcrum)
Discussions
[FrankCrum Community](https://www.g2.com/products/frankcrum/discuss)
Languages Supported

English

Services Offered

Payroll, Employee Benefits, Insurance, HR Outsourcing, Risk Management

Locations Serviced
United States
Overview by
Kati McCabe (Demand Generation Leader | Fueling Growth with Data-Driven Marketing &amp; Creative Strategies)

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 ![Erin A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erin A.")
EA

Erin A.

Executive Director

Small-Business (50 or fewer emp.)

7/21/2026

"Incredibly Responsive Support for Payroll, Benefits, and Workers Comp"

5/5

What do you like best about FrankCrum?

Karen Knapp is incredibly helpful in any question I have about our payroll, time tracking, or really anything that has to do with using FrankCrum for payroll, benefits, and workers comp. The team, and Karen specifically, are always responsive when I reach out for support and have immediately addressed any concern I've raised. Review collected by and hosted on G2.com.

What do you dislike about FrankCrum?

I have no complaints about any of the support or services we have with FrankCrum. Review collected by and hosted on G2.com.

Recommendations to others considering FrankCrum:

Do it. At minimum check out the workers comp rates as I'm confident you will see a savings that makes it worth the time and energy to switch. I would however, highly recommend working with FrankCrum for all your needs as the staff and their customer services is fantastic. Review collected by and hosted on G2.com.

What problems is FrankCrum solving and how is that benefiting you?

We joined FrankCrum for the workers comp insurance as it is saving our nonprofit organization money and has made the renewal process so much easier for me. We also use payroll and benefits. Having all these services in one spot has lessened the time and stress that goes along with managing the company. Review collected by and hosted on G2.com.

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Response from Devon Murray of FrankCrum

[Editedit](https://www.g2.com/survey_responses/frankcrum-review-13137076/official_response/edit)

Erin, thank you for this thoughtful review. Karen consistently goes the extra mile for the clients she works with, and it's clear she's done exactly that for you—we'll happily pass along your praise to her and the team. We're especially glad the workers' comp savings have made a real difference for your nonprofit and that the renewal process has gotten easier. Having payroll, benefits, and workers' comp all under one roof is meant to take stress off your plate, so it's rewarding to know it's doing just that. Thank you for the strong recommendation and for trusting us with so much of your organization's needs.

Validated ReviewerIncentivizedSource: Seller invite

 ![Evan M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Evan M.")
EM

Evan M.

Small-Business (50 or fewer emp.)

7/17/2026

"Exceptional HR and Payroll Support with Room for Simplicity"

5/5

What do you like best about FrankCrum?

I've been using FrankCrum for about four years for payroll, workers' comp, and HR needs. I appreciate how they've helped a lot with HR resources, specifically in creating a handbook and time off policies. I find their team of professionals really valuable as they know their specific areas really well. They also helped me use their in-house software through MyFrame Chrome. I like having a representative and knowing there are people available to help with other HR items. Review collected by and hosted on G2.com.

What do you dislike about FrankCrum?

I wish payroll entry could be a little bit simpler sometimes, but maybe we can work at my template and see if we can figure that out. Other than that, pricing being more competitive is always a plus. Review collected by and hosted on G2.com.

Recommendations to others considering FrankCrum:

Have a talk with someone at the organization and see all the value they can bring. Review collected by and hosted on G2.com.

What problems is FrankCrum solving and how is that benefiting you?

They've helped a lot with HR resources, especially in creating a handbook and time off policies. FrankCrum's team of professionals know their specific areas really well, which I really appreciate. Review collected by and hosted on G2.com.

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Response from Devon Murray of FrankCrum

[Editedit](https://www.g2.com/survey_responses/frankcrum-review-13124657/official_response/edit)

We're so glad to hear this. Having one person who truly knows your business makes all the difference, and Karen will be thrilled to know she's earned your praise. It's also wonderful that the broader HR support has been valuable alongside payroll. Your suggestion about the payroll entry template is a good one, and we've passed it along to the product team as we look at ways to streamline the process. Thank you for the detailed feedback and for being a great partner to work with.

7/20/2026
Validated ReviewerIncentivizedSource: Seller invite

 ![Chris G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chris G.")
CG

Chris G.

Small-Business (50 or fewer emp.)

7/15/2026

"Competitive Pricing and Exceptionally Helpful Support Team"

4/5

What do you like best about FrankCrum?

FrankCrum is very competitive in both pricing and the services they provide. What I appreciate most, though, is the people. Every team I've worked with has been knowledgeable, responsive, and genuinely helpful. They make it easy to get answers and resolve issues quickly, which has made them a great partner for our business. Review collected by and hosted on G2.com.

What do you dislike about FrankCrum?

If I had one suggestion, it would be to continue improving the integration and reporting tools to make accessing payroll and HR information even more streamlined. Overall, though, I've been very satisfied with the service. Review collected by and hosted on G2.com.

Recommendations to others considering FrankCrum:

I would recommend FrankCrum to any business looking for a reliable PEO partner. They have been competitive on pricing, their payroll and HR services have been dependable, and their team has consistently been responsive and easy to work with. They've helped simplify our administrative workload so we can focus more on serving our customers and growing our business. Review collected by and hosted on G2.com.

What problems is FrankCrum solving and how is that benefiting you?

FrankCrum manages our payroll, employee benefits, and HR services, allowing us to focus on running and growing our business. Their support helps ensure payroll is processed accurately and on time, benefits are administered efficiently, and HR compliance issues are handled professionally. Having these services under one provider has streamlined our operations and reduced the administrative burden on our team. Review collected by and hosted on G2.com.

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Response from Devon Murray of FrankCrum

[Editedit](https://www.g2.com/survey_responses/frankcrum-review-13114330/official_response/edit)

Hi Chris, thank you so much for taking the time to share such a thoughtful review. We're thrilled to hear that our team is having such a positive impact on your business. Our aim is always to support you with dependable payroll, benefits, and HR services so you can focus on growing and serving your customers. We also appreciate your feedback on our integration and reporting tools; enhancing that experience is a priority, and input like yours helps guide the way. Thank you for recommending FrankCrum and for trusting us as your PEO partner

Validated ReviewerIncentivizedSource: Seller invite

 ![Debbie P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Debbie P.")
DP

Debbie P.

Administrative/Marketing

Construction

Small-Business (50 or fewer emp.)

7/22/2026

"Everything You Need in One Place"

5/5

What do you like best about FrankCrum?

They offer a lot in one place. I consider them our HR department for this very small company. Review collected by and hosted on G2.com.

What do you dislike about FrankCrum?

The only downside is that sometimes people don’t understand the relationship between FrankCrum and us. We’re actually their employees, so there’s a different EIN and company name when it comes to taxes and other related forms. Review collected by and hosted on G2.com.

Recommendations to others considering FrankCrum:

Consider what your company needs and see if FrankCrum is a good fit. Working with them takes a lot of the HR headaches away. Review collected by and hosted on G2.com.

What problems is FrankCrum solving and how is that benefiting you?

They are not necessarily solving problems. They process our payroll each week, are on top of tax changes and state programs, do background checks on potential hires, deal with unemployment claims, answer HR related questions, provide benefit options such as Short Term Disability, Medical, Dental, Pet Insurance, etc. as well as our Worker's Comp insurance. Review collected by and hosted on G2.com.

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Response from Devon Murray of FrankCrum

[Editedit](https://www.g2.com/survey_responses/frankcrum-review-13144269/official_response/edit)

Hi Debbie, Thank you for taking the time to leave us a review. Being the HR department for a small company is a role we're proud to fill, and it's great to hear that having our services all in one place has taken the headaches off your plate. You raise a fair point about the co-employment relationship and the confusion the separate EIN and company name can sometimes cause on tax forms; that's an area where a little extra clarity goes a long way. We appreciate your partnership and the recommendation.

Validated ReviewerIncentivizedSource: Seller invite

 ![Rosa D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rosa D.")
RD

Rosa D.

Small-Business (50 or fewer emp.)

7/17/2026

"Frankcrum makes the payroll process easy"

4.5/5

What do you like best about FrankCrum?

We have a personal agent, Kerry R that helps with our payroll and makes it easy to submit payroll and jobcost. When requesting certificate of insurances it’s a breeze. Review collected by and hosted on G2.com.

What do you dislike about FrankCrum?

I have no dislikes per se besides not having much information when it came to filing our ERTC and getting any updates. The they are a PEO, it made it extremely difficult and has been difficult to get the credit. But I have no other dislikes. Review collected by and hosted on G2.com.

Recommendations to others considering FrankCrum:

Frankcrum is easy to work with and they are very tentative. My payroll clerk Kerry Rivière is the best. She is so easy to work with and I’m incredibly happy with her. Review collected by and hosted on G2.com.

What problems is FrankCrum solving and how is that benefiting you?

Thankfully I don’t have any problems but they have been great with my payroll and workers comp issues I’ve had in the past. Review collected by and hosted on G2.com.

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Response from Devon Murray of FrankCrum

[Editedit](https://www.g2.com/survey_responses/frankcrum-review-13124519/official_response/edit)

Hi Rosa, thank you for this wonderful feedback. Kerry will be happy to know how much you value working with her. We're lucky to have her on the team, and we'll be sure she hears about this. It's great that submitting payroll, job costing, and requesting certificates of insurance have all been smooth for you. We also hear you on the frustration around the ERTC process, and we appreciate your patience there. Thanks for sticking with us. Your continued partnership means a lot.

Validated ReviewerIncentivizedSource: Seller invite

 ![Richard Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Richard Z.")
RZ

Richard Z.

Small-Business (50 or fewer emp.)

7/17/2026

"User-Friendly Payroll Solution with Outstanding Support"

5/5

What do you like best about FrankCrum?

I love speaking with Kerry from FrankCrum. She is great and even if she doesn't know the answer, she will lead me to the expert. FrankCrum is helpful in handling payroll, hiring, and background checks. They ensure everything is accurate and professional by law. Their services make sure people are paid properly and screened properly. I appreciate FrankCrum's expertise and how easy it is to get the correct answers quickly. I recommend their services to everyone because they are easy to use and the staff is always ready to help if needed. Review collected by and hosted on G2.com.

What do you dislike about FrankCrum?

nothing Review collected by and hosted on G2.com.

What problems is FrankCrum solving and how is that benefiting you?

I use FrankCrum for payroll, hiring, and background checks. It's helpful in ensuring payments and screenings are accurate and lawful. Their expertise provides quick, correct answers and the staff assists with any issues. Review collected by and hosted on G2.com.

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Response from Devon Murray of FrankCrum

[Editedit](https://www.g2.com/survey_responses/frankcrum-review-13124496/official_response/edit)

Hello Richard, What a kind review—thank you. Kerry has a real gift for making sure our clients get answers, whether from her directly or by connecting them with the right expert, and we'll happily share your praise with her. We're also pleased that payroll, hiring, and background checks have been accurate and easy to manage on your end. Knowing you'd recommend us to others is the highest compliment we can receive, and we're grateful for your continued trust.

Validated ReviewerIncentivizedSource: Seller invite

 ![Mike F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mike F.")
MF

Mike F.

CEO

Small-Business (50 or fewer emp.)

5/14/2026

"Excellent HR Support, Smooth Payroll Process"

5/5

What do you like best about FrankCrum?

I like that payroll runs smoothly and my bookkeeper has a direct line to someone at FrankCrum who helps her. Sandra Novatko, our HR consultant, has been very helpful in keeping our employee handbook current and recommending any additional forms for our employees to review and sign to keep employees informed and the company protected. Everyone we have interacted with has been responsive and willing to guide us with any questions. I like that if I have any employee HR-related issues, I can reach out to Sandra. I really appreciate having direct contacts at FrankCrum and value their expertise. Review collected by and hosted on G2.com.

What do you dislike about FrankCrum?

I've been trying to get group health insurance for my team, but the issue is that we have a very small team, and I have been told that there is a minimum number of people (5) that need to sign up for health insurance. I have 4 full-time employees counting myself, so that's been a bit of a challenge. Review collected by and hosted on G2.com.

What problems is FrankCrum solving and how is that benefiting you?

I use FrankCrum for payroll that's smooth, and I value having direct contacts, especially Sandra for HR issues and keeping our handbook current. Review collected by and hosted on G2.com.

Show More

Response from Devon Murray of FrankCrum

[Editedit](https://www.g2.com/survey_responses/frankcrum-review-12815117/official_response/edit)

Hi Mike, thank you for such a kind and detailed review. We'll make sure Sandra and your payroll coordinator, Lynn, see this. It means a lot when clients take the time to recognize the people helping them by name, and they absolutely deserve the recognition.

We're glad to hear your handbook is staying current and that your team feels supported across both payroll and HR. Having direct contacts who know your business makes a real difference, and that's something that's foundational at FrankCrum.

We hear you on the group health insurance challenge, and we're sorry that's been a frustrating hurdle. Carrier participation minimums are a real limitation we have to work within, and we know that's especially tough for small-but-mighty teams like yours. I will pass your comments along to the benefits team so they can assess your situation.

Validated ReviewerIncentivizedSource: Seller invite

 ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction")
OC

Verified User in Construction

Small-Business (50 or fewer emp.)

7/23/2026

"Helpful, Responsive Payroll Team—But the Software Could Be More User-Friendly"

4/5

What do you like best about FrankCrum?

The payroll team is always helpful, responsive, and polite. They also offer a wide range of benefits, even for small businesses that typically wouldn’t have access to them. Review collected by and hosted on G2.com.

What do you dislike about FrankCrum?

I wish the software were a bit more user-friendly so I could run payroll myself in a more private way. Right now, I email the hours and salary information, and I’m always afraid of accidentally copying someone who shouldn’t be privy to that information. I also wish the payroll reports were delivered in a safer way, since I’m currently receiving them via email. Finally, I wish I could also run the payroll and tax reports on my own instead of having to receive everything through email. Review collected by and hosted on G2.com.

Recommendations to others considering FrankCrum:

It’s been a great payroll partner for me. I get affordable workers’ comp along with full payroll services, which makes things much easier. Overall, the pros definitely outweigh the cons. Review collected by and hosted on G2.com.

What problems is FrankCrum solving and how is that benefiting you?

It’s a cost-effective way to obtain affordable workers’ comp coverage by participating in their network. Bundling payroll with the workers’ comp coverage is beneficial because it helps eliminate the need for yearly audits and surprise premium surcharges. Review collected by and hosted on G2.com.

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Response from Devon Murray of FrankCrum

[Editedit](https://www.g2.com/survey_responses/frankcrum-review-13149824/official_response/edit)

Thank you for such a constructive review. We're glad the payroll team has been so helpful and that access to benefits has been a real advantage, along with the savings and predictability that come from bundling workers' comp with payroll. Your feedback about wanting to submit payroll and pull reports yourself, with better privacy around sensitive information, is important, and we've shared it with our product team. Thank you for the honest input and for being a valued partner.

Validated ReviewerIncentivizedSource: Seller invite

 ![Corrie S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Corrie S.")
CS

Corrie S.

Mid-Market (51-1000 emp.)

5/7/2026

"Exceptional HR Services and Support from FrankCrum"

5/5

What do you like best about FrankCrum?

I use FrankCrum for all of our HR services, including payroll and compliance, across multiple states. I love FrankCrum's customer service, which goes above and beyond, with team members who are extremely responsive and know us by name. They have saved us over $50,000 in benefits the first year due to their much better pricing. The expertise in state compliance is invaluable, especially given our growing company. FrankCrum has made the onboarding and employee turnover processes very easy, and they have been very efficient in helping us process payroll on time. Their team, including Jennifer Smith, Lisa Campbell, Tim Crum, Marjory Steinhafel, Ashley Williams, Rachelle Noel, Wyomi Emanuel, and Jennifer Waugh, have all been instrumental in assisting with compliance, benefits, and creating necessary reports. Review collected by and hosted on G2.com.

What do you dislike about FrankCrum?

The only things I would like would be able to upload more documents to each employee's files after onboarding new hires, instead of doing each individual document it would be nice to be able to upload multiple docs. Also, the training hub is a bit confusing to navigate and find the trainings we want. Review collected by and hosted on G2.com.

What problems is FrankCrum solving and how is that benefiting you?

FrankCrum helps with multi-state compliance, simplifying payroll and benefits management. Their excellent customer service saved us over $50,000 in the first year and supports our HR needs as we grow. The team's responsiveness and expertise greatly aid in managing compliance, unemployment, and employee onboarding. Review collected by and hosted on G2.com.

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Response from Devon Murray of FrankCrum

[Editedit](https://www.g2.com/survey_responses/frankcrum-review-12773586/official_response/edit)

Hi Corrie, thanks so much for taking the time to review us. I've sent a notification to all those you mentioned in the review (and their supervisors) to share your kind words. I think you made their day!! We are also thrilled to know that we were able to save your business money on benefits. It's a hot button for many business owners, and it makes us proud when we can help.

Thanks also for letting us know you'd like to see an increase in the upload capacity in MyFrankCrum. Our product team is always interested in customer feedback as they work on our roadmap. We appreciate your partnership.

Validated ReviewerIncentivizedSource: Seller invite

 ![Kelly V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kelly V.")
KV

Kelly V.

Small-Business (50 or fewer emp.)

5/7/2026

"Helpful Payroll Management, Needs Better Benefits Support"

3.5/5

What do you like best about FrankCrum?

I really like FrankCrum's advice; it's been very helpful to us as we navigate some challenges as a small business. It's good to have a resource and an adviser to give me informed opinions and decision making, so I know that I'm not putting my business in legal jeopardy or doing anything that might be harmful to my business. FrankCrum has been helpful in managing my payroll, my employee onboard process, and keeping workers' comp claims organized. I also appreciate that they have individualized care, and I've gotten to know staff members pretty well. Their employee retention has been really good, which means I like knowing who I can direct questions to without having to navigate an entire employee tree to get the best answers. Review collected by and hosted on G2.com.

What do you dislike about FrankCrum?

I found that their benefits team is lacking a little bit. I sometimes have a hard time getting an answer from them. My 401(k) rollout had been really disorganized. I tried to set up a ICHRA for my employees, and the whole thing just was very misleading. So I think that their benefits team could use a lot of help. Review collected by and hosted on G2.com.

What problems is FrankCrum solving and how is that benefiting you?

FrankCrum helps manage my payroll, organize workers' comp claims, and provides valuable advice. Their guidance helps me avoid legal issues, ensuring I'm doing right by my business. Review collected by and hosted on G2.com.

Show More

Response from Devon Murray of FrankCrum

[Editedit](https://www.g2.com/survey_responses/frankcrum-review-12773710/official_response/edit)

Hi Kelly, thanks for sharing this thoughtful feedback. It is great to hear that you're finding value in our services and that we've been able to help you navigate business challenges. It's not easy being a small business owner, and we're happy that you've come to depend on us. I am sorry to hear that we missed the mark on your benefits program. I will share your comments with the team so we can look into what went wrong. This is definitely not representative of the type of service we wish to deliver. Honest feedback like yours helps us improve. We really appreciate it!

Validated ReviewerIncentivizedSource: Seller invite

## Questions about FrankCrum? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

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GU

Guest User

What is Frank Crum used for?

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##### Pricing

Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more.

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##### 
##### FrankCrum Features

Core Features - Payroll Services

Payroll Runs

Payroll Department

Advanced Features - Payroll Services

Benefits

Support - Payroll Services

Experts

Live Support

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##### Categories on G2

[Payroll Services](https://www.g2.com/categories/payroll-services)[HR Consulting](https://www.g2.com/categories/hr-consulting)[Benefits Consulting](https://www.g2.com/categories/benefits-consulting)

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