--- title: FrankCrum Reviews meta_title: 'FrankCrum Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 54 reviews by the users' company size, role or industry to find out how FrankCrum works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 54 scale: '5' date_modified: '2026-08-10' parent_category: name: HR Services url: https://www.g2.com/categories/hr-services --- # FrankCrum Reviews **Vendor:** FrankCrum **Category:** [Benefits Consulting Providers](https://www.g2.com/categories/benefits-consulting) **Average Rating:** 4.7/5.0 **Total Reviews:** 54 ## About FrankCrum FrankCrum PEO is a professional employer organization (PEO) that specializes in providing comprehensive human resources outsourcing services to small and mid-sized businesses throughout the United States. This solution encompasses a wide range of HR functions, including payroll administration, employee benefits, workers' compensation insurance, and compliance management. By partnering with FrankCrum, businesses can streamline their HR processes and focus on their core operations while benefiting from expert support. The target audience for FrankCrum includes small to mid-sized business owners, particularly those in sectors such as franchises, multi-location operations, construction, medical practices, and professional services. These organizations often face unique challenges in managing human resources effectively due to limited resources and expertise. FrankCrum addresses these challenges by offering tailored HR solutions that meet the specific needs of diverse industries, enabling businesses to enhance operational efficiency and employee satisfaction. Key features of FrankCrum PEO include payroll processing, which covers multi-state payroll, tax filings, and direct deposit, along with HR consulting services that provide access to certified professionals for guidance on employee relations and compliance. Additionally, the organization offers employee benefits administration, including group health insurance, retirement plans, and online enrollment management. Their workers' compensation insurance features pay-as-you-go coverage and dedicated claims processing, ensuring businesses remain compliant without the burden of audits. The MyFrankCrum technology platform enhances user experience with a self-service employee portal that facilitates onboarding, time tracking, and benefits enrollment. The benefits of utilizing FrankCrum are significant. By outsourcing HR functions, businesses can save time and reduce administrative burdens associated with payroll processing and compliance management. The group purchasing power of FrankCrum allows clients to access competitive insurance rates typically reserved for larger companies, leading to cost reductions. Furthermore, the professional guidance provided by FrankCrum helps mitigate risks associated with employment-related lawsuits and regulatory violations, while ensuring compliance with federal and state regulations. This comprehensive approach not only aids in employee retention through attractive benefits packages but also empowers business owners to concentrate on growth and operational success. With over 45 years of industry experience, FrankCrum has established a solid reputation for delivering enterprise-level HR infrastructure combined with personalized service. This commitment to client service is reflected in their impressive 91% client retention rate, underscoring their reliability and expertise. ## FrankCrum Reviews ### 1. Incredibly Responsive Support for Payroll, Benefits, and Workers Comp **Rating:** 5.0/5.0 stars **Reviewed by:** Erin A. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2026 **What do you like best about FrankCrum?** Karen Knapp is incredibly helpful in any question I have about our payroll, time tracking, or really anything that has to do with using FrankCrum for payroll, benefits, and workers comp. The team, and Karen specifically, are always responsive when I reach out for support and have immediately addressed any concern I've raised. **What do you dislike about FrankCrum?** I have no complaints about any of the support or services we have with FrankCrum. **Recommendations to others considering FrankCrum:** Do it. At minimum check out the workers comp rates as I'm confident you will see a savings that makes it worth the time and energy to switch. I would however, highly recommend working with FrankCrum for all your needs as the staff and their customer services is fantastic. **What problems is FrankCrum solving and how is that benefiting you?** We joined FrankCrum for the workers comp insurance as it is saving our nonprofit organization money and has made the renewal process so much easier for me. We also use payroll and benefits. Having all these services in one spot has lessened the time and stress that goes along with managing the company. **Official Response from Devon Murray:** > Erin, thank you for this thoughtful review. Karen consistently goes the extra mile for the clients she works with, and it's clear she's done exactly that for you—we'll happily pass along your praise to her and the team. We're especially glad the workers' comp savings have made a real difference for your nonprofit and that the renewal process has gotten easier. Having payroll, benefits, and workers' comp all under one roof is meant to take stress off your plate, so it's rewarding to know it's doing just that. Thank you for the strong recommendation and for trusting us with so much of your organization's needs. ### 2. Exceptional HR and Payroll Support with Room for Simplicity **Rating:** 5.0/5.0 stars **Reviewed by:** Evan M. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2026 **What do you like best about FrankCrum?** I've been using FrankCrum for about four years for payroll, workers' comp, and HR needs. I appreciate how they've helped a lot with HR resources, specifically in creating a handbook and time off policies. I find their team of professionals really valuable as they know their specific areas really well. They also helped me use their in-house software through MyFrame Chrome. I like having a representative and knowing there are people available to help with other HR items. **What do you dislike about FrankCrum?** I wish payroll entry could be a little bit simpler sometimes, but maybe we can work at my template and see if we can figure that out. Other than that, pricing being more competitive is always a plus. **Recommendations to others considering FrankCrum:** Have a talk with someone at the organization and see all the value they can bring. **What problems is FrankCrum solving and how is that benefiting you?** They've helped a lot with HR resources, especially in creating a handbook and time off policies. FrankCrum's team of professionals know their specific areas really well, which I really appreciate. **Official Response from Devon Murray:** > We're so glad to hear this. Having one person who truly knows your business makes all the difference, and Karen will be thrilled to know she's earned your praise. It's also wonderful that the broader HR support has been valuable alongside payroll. Your suggestion about the payroll entry template is a good one, and we've passed it along to the product team as we look at ways to streamline the process. Thank you for the detailed feedback and for being a great partner to work with. ### 3. Competitive Pricing and Exceptionally Helpful Support Team **Rating:** 4.0/5.0 stars **Reviewed by:** Chris G. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2026 **What do you like best about FrankCrum?** FrankCrum is very competitive in both pricing and the services they provide. What I appreciate most, though, is the people. Every team I've worked with has been knowledgeable, responsive, and genuinely helpful. They make it easy to get answers and resolve issues quickly, which has made them a great partner for our business. **What do you dislike about FrankCrum?** If I had one suggestion, it would be to continue improving the integration and reporting tools to make accessing payroll and HR information even more streamlined. Overall, though, I've been very satisfied with the service. **Recommendations to others considering FrankCrum:** I would recommend FrankCrum to any business looking for a reliable PEO partner. They have been competitive on pricing, their payroll and HR services have been dependable, and their team has consistently been responsive and easy to work with. They've helped simplify our administrative workload so we can focus more on serving our customers and growing our business. **What problems is FrankCrum solving and how is that benefiting you?** FrankCrum manages our payroll, employee benefits, and HR services, allowing us to focus on running and growing our business. Their support helps ensure payroll is processed accurately and on time, benefits are administered efficiently, and HR compliance issues are handled professionally. Having these services under one provider has streamlined our operations and reduced the administrative burden on our team. **Official Response from Devon Murray:** > Hi Chris, thank you so much for taking the time to share such a thoughtful review. We're thrilled to hear that our team is having such a positive impact on your business. Our aim is always to support you with dependable payroll, benefits, and HR services so you can focus on growing and serving your customers. We also appreciate your feedback on our integration and reporting tools; enhancing that experience is a priority, and input like yours helps guide the way. Thank you for recommending FrankCrum and for trusting us as your PEO partner ### 4. Everything You Need in One Place **Rating:** 5.0/5.0 stars **Reviewed by:** Debbie P. | Administrative/Marketing, Construction, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2026 **What do you like best about FrankCrum?** They offer a lot in one place. I consider them our HR department for this very small company. **What do you dislike about FrankCrum?** The only downside is that sometimes people don’t understand the relationship between FrankCrum and us. We’re actually their employees, so there’s a different EIN and company name when it comes to taxes and other related forms. **Recommendations to others considering FrankCrum:** Consider what your company needs and see if FrankCrum is a good fit. Working with them takes a lot of the HR headaches away. **What problems is FrankCrum solving and how is that benefiting you?** They are not necessarily solving problems. They process our payroll each week, are on top of tax changes and state programs, do background checks on potential hires, deal with unemployment claims, answer HR related questions, provide benefit options such as Short Term Disability, Medical, Dental, Pet Insurance, etc. as well as our Worker's Comp insurance. **Official Response from Devon Murray:** > Hi Debbie, Thank you for taking the time to leave us a review. Being the HR department for a small company is a role we're proud to fill, and it's great to hear that having our services all in one place has taken the headaches off your plate. You raise a fair point about the co-employment relationship and the confusion the separate EIN and company name can sometimes cause on tax forms; that's an area where a little extra clarity goes a long way. We appreciate your partnership and the recommendation. ### 5. Frankcrum makes the payroll process easy **Rating:** 4.5/5.0 stars **Reviewed by:** Rosa D. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2026 **What do you like best about FrankCrum?** We have a personal agent, Kerry R that helps with our payroll and makes it easy to submit payroll and jobcost. When requesting certificate of insurances it’s a breeze. **What do you dislike about FrankCrum?** I have no dislikes per se besides not having much information when it came to filing our ERTC and getting any updates. The they are a PEO, it made it extremely difficult and has been difficult to get the credit. But I have no other dislikes. **Recommendations to others considering FrankCrum:** Frankcrum is easy to work with and they are very tentative. My payroll clerk Kerry Rivière is the best. She is so easy to work with and I’m incredibly happy with her. **What problems is FrankCrum solving and how is that benefiting you?** Thankfully I don’t have any problems but they have been great with my payroll and workers comp issues I’ve had in the past. **Official Response from Devon Murray:** > Hi Rosa, thank you for this wonderful feedback. Kerry will be happy to know how much you value working with her. We're lucky to have her on the team, and we'll be sure she hears about this. It's great that submitting payroll, job costing, and requesting certificates of insurance have all been smooth for you. We also hear you on the frustration around the ERTC process, and we appreciate your patience there. Thanks for sticking with us. Your continued partnership means a lot. ### 6. User-Friendly Payroll Solution with Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Richard Z. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2026 **What do you like best about FrankCrum?** I love speaking with Kerry from FrankCrum. She is great and even if she doesn't know the answer, she will lead me to the expert. FrankCrum is helpful in handling payroll, hiring, and background checks. They ensure everything is accurate and professional by law. Their services make sure people are paid properly and screened properly. I appreciate FrankCrum's expertise and how easy it is to get the correct answers quickly. I recommend their services to everyone because they are easy to use and the staff is always ready to help if needed. **What do you dislike about FrankCrum?** nothing **What problems is FrankCrum solving and how is that benefiting you?** I use FrankCrum for payroll, hiring, and background checks. It's helpful in ensuring payments and screenings are accurate and lawful. Their expertise provides quick, correct answers and the staff assists with any issues. **Official Response from Devon Murray:** > Hello Richard, What a kind review—thank you. Kerry has a real gift for making sure our clients get answers, whether from her directly or by connecting them with the right expert, and we'll happily share your praise with her. We're also pleased that payroll, hiring, and background checks have been accurate and easy to manage on your end. Knowing you'd recommend us to others is the highest compliment we can receive, and we're grateful for your continued trust. ### 7. Excellent HR Support, Smooth Payroll Process **Rating:** 5.0/5.0 stars **Reviewed by:** Mike F. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2026 **What do you like best about FrankCrum?** I like that payroll runs smoothly and my bookkeeper has a direct line to someone at FrankCrum who helps her. Sandra Novatko, our HR consultant, has been very helpful in keeping our employee handbook current and recommending any additional forms for our employees to review and sign to keep employees informed and the company protected. Everyone we have interacted with has been responsive and willing to guide us with any questions. I like that if I have any employee HR-related issues, I can reach out to Sandra. I really appreciate having direct contacts at FrankCrum and value their expertise. **What do you dislike about FrankCrum?** I've been trying to get group health insurance for my team, but the issue is that we have a very small team, and I have been told that there is a minimum number of people (5) that need to sign up for health insurance. I have 4 full-time employees counting myself, so that's been a bit of a challenge. **What problems is FrankCrum solving and how is that benefiting you?** I use FrankCrum for payroll that's smooth, and I value having direct contacts, especially Sandra for HR issues and keeping our handbook current. **Official Response from Devon Murray:** > Hi Mike, thank you for such a kind and detailed review. We'll make sure Sandra and your payroll coordinator, Lynn, see this. It means a lot when clients take the time to recognize the people helping them by name, and they absolutely deserve the recognition. We're glad to hear your handbook is staying current and that your team feels supported across both payroll and HR. Having direct contacts who know your business makes a real difference, and that's something that's foundational at FrankCrum. We hear you on the group health insurance challenge, and we're sorry that's been a frustrating hurdle. Carrier participation minimums are a real limitation we have to work within, and we know that's especially tough for small-but-mighty teams like yours. I will pass your comments along to the benefits team so they can assess your situation. ### 8. Helpful, Responsive Payroll Team—But the Software Could Be More User-Friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2026 **What do you like best about FrankCrum?** The payroll team is always helpful, responsive, and polite. They also offer a wide range of benefits, even for small businesses that typically wouldn’t have access to them. **What do you dislike about FrankCrum?** I wish the software were a bit more user-friendly so I could run payroll myself in a more private way. Right now, I email the hours and salary information, and I’m always afraid of accidentally copying someone who shouldn’t be privy to that information. I also wish the payroll reports were delivered in a safer way, since I’m currently receiving them via email. Finally, I wish I could also run the payroll and tax reports on my own instead of having to receive everything through email. **Recommendations to others considering FrankCrum:** It’s been a great payroll partner for me. I get affordable workers’ comp along with full payroll services, which makes things much easier. Overall, the pros definitely outweigh the cons. **What problems is FrankCrum solving and how is that benefiting you?** It’s a cost-effective way to obtain affordable workers’ comp coverage by participating in their network. Bundling payroll with the workers’ comp coverage is beneficial because it helps eliminate the need for yearly audits and surprise premium surcharges. **Official Response from Devon Murray:** > Thank you for such a constructive review. We're glad the payroll team has been so helpful and that access to benefits has been a real advantage, along with the savings and predictability that come from bundling workers' comp with payroll. Your feedback about wanting to submit payroll and pull reports yourself, with better privacy around sensitive information, is important, and we've shared it with our product team. Thank you for the honest input and for being a valued partner. ### 9. Exceptional HR Services and Support from FrankCrum **Rating:** 5.0/5.0 stars **Reviewed by:** Corrie S. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about FrankCrum?** I use FrankCrum for all of our HR services, including payroll and compliance, across multiple states. I love FrankCrum's customer service, which goes above and beyond, with team members who are extremely responsive and know us by name. They have saved us over $50,000 in benefits the first year due to their much better pricing. The expertise in state compliance is invaluable, especially given our growing company. FrankCrum has made the onboarding and employee turnover processes very easy, and they have been very efficient in helping us process payroll on time. Their team, including Jennifer Smith, Lisa Campbell, Tim Crum, Marjory Steinhafel, Ashley Williams, Rachelle Noel, Wyomi Emanuel, and Jennifer Waugh, have all been instrumental in assisting with compliance, benefits, and creating necessary reports. **What do you dislike about FrankCrum?** The only things I would like would be able to upload more documents to each employee's files after onboarding new hires, instead of doing each individual document it would be nice to be able to upload multiple docs. Also, the training hub is a bit confusing to navigate and find the trainings we want. **What problems is FrankCrum solving and how is that benefiting you?** FrankCrum helps with multi-state compliance, simplifying payroll and benefits management. Their excellent customer service saved us over $50,000 in the first year and supports our HR needs as we grow. The team's responsiveness and expertise greatly aid in managing compliance, unemployment, and employee onboarding. **Official Response from Devon Murray:** > Hi Corrie, thanks so much for taking the time to review us. I've sent a notification to all those you mentioned in the review (and their supervisors) to share your kind words. I think you made their day!! We are also thrilled to know that we were able to save your business money on benefits. It's a hot button for many business owners, and it makes us proud when we can help. Thanks also for letting us know you'd like to see an increase in the upload capacity in MyFrankCrum. Our product team is always interested in customer feedback as they work on our roadmap. We appreciate your partnership. ### 10. Helpful Payroll Management, Needs Better Benefits Support **Rating:** 3.5/5.0 stars **Reviewed by:** Kelly V. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2026 **What do you like best about FrankCrum?** I really like FrankCrum's advice; it's been very helpful to us as we navigate some challenges as a small business. It's good to have a resource and an adviser to give me informed opinions and decision making, so I know that I'm not putting my business in legal jeopardy or doing anything that might be harmful to my business. FrankCrum has been helpful in managing my payroll, my employee onboard process, and keeping workers' comp claims organized. I also appreciate that they have individualized care, and I've gotten to know staff members pretty well. Their employee retention has been really good, which means I like knowing who I can direct questions to without having to navigate an entire employee tree to get the best answers. **What do you dislike about FrankCrum?** I found that their benefits team is lacking a little bit. I sometimes have a hard time getting an answer from them. My 401(k) rollout had been really disorganized. I tried to set up a ICHRA for my employees, and the whole thing just was very misleading. So I think that their benefits team could use a lot of help. **What problems is FrankCrum solving and how is that benefiting you?** FrankCrum helps manage my payroll, organize workers' comp claims, and provides valuable advice. Their guidance helps me avoid legal issues, ensuring I'm doing right by my business. **Official Response from Devon Murray:** > Hi Kelly, thanks for sharing this thoughtful feedback. It is great to hear that you're finding value in our services and that we've been able to help you navigate business challenges. It's not easy being a small business owner, and we're happy that you've come to depend on us. I am sorry to hear that we missed the mark on your benefits program. I will share your comments with the team so we can look into what went wrong. This is definitely not representative of the type of service we wish to deliver. Honest feedback like yours helps us improve. We really appreciate it! ### 11. Exceptional Payroll Service with Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2026 **What do you like best about FrankCrum?** I have used FrankCrum for payroll services for nearly 20 years and found the transition to their services very smooth. They have reviewed our account in the past, and we received an adjustment on our workers compensation, which was really helpful. I particularly appreciate Lynn Messina, our payroll rep, who is always responsive, kind, and effective. She has never let me down, whether it's needing a report for insurance renewal, fixing payroll mistakes, or tracking delayed deliveries. The Certificate of Insurance department is also really fast and nice. The end-of-year reports and the overall kindness and helpfulness of everyone I've interacted with over the years have been fantastic. I’ve never had any complaints as they have consistently provided reliable support. **What do you dislike about FrankCrum?** nothing **What problems is FrankCrum solving and how is that benefiting you?** I receive immediate help, and our workers' comp was adjusted, which has been beneficial for us. Lynn Messina never lets me down and the COI department is quick. I have no complaints; the company has always delivered what we needed. **Official Response from Devon Murray:** > Wow! Nearly two decades together—thank you for that trust, and for such a warm and detailed review. We're grateful for every one of those years. Lynn will be delighted to know how much you rely on her, whether it's pulling a report for renewal, sorting out a payroll issue, or simply being there when you need her; that steady, kind support is exactly what she brings, and we'll be sure she sees your rave review. It's also great to hear the workers' comp adjustment helped, and that our COI team and end-of-year reporting have consistently come through for you. Here's to many more years of working together. ### 12. Efficient Payroll Management, Excellent Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2026 **What do you like best about FrankCrum?** I find FrankCrum's handling of our company payroll and workers' compensation to be very efficient, making a large task manageable. The website is great as it allows employees access to their information and W2's, taking stress off our office manager. I appreciate their expertise and knowledge in company operations, often shared through newsletters about HR and employee management. Their customer service is excellent. I also like the employee-friendly HR platform they provide for onboarding and payroll needs. MyFrankCrum has been beneficial by saving time and paperwork with onboarding directly through the website. The ease of their platform for employees and the genuine customer service through the payroll coordinator has alleviated pressure on management. **What do you dislike about FrankCrum?** No complaints with Frank Crum. **What problems is FrankCrum solving and how is that benefiting you?** FrankCrum makes payroll and workers' compensation manageable and their website grants employees easy access to pay information and W2s. MyFrankCrum simplifies onboarding, saving time and paperwork. Their platform's ease and excellent customer service are appreciated. **Official Response from Devon Murray:** > Thank you for such a detailed and generous review. Turning a big, complex task like payroll and workers' comp into something manageable is what we set out to do, so it's great to hear that has been your experience. We're also glad the self-service side of MyFrankCrum—W-2 access, onboarding, and giving employees control of their own information—has taken pressure off your team. It's nice to know the newsletters and HR insights from FrankAdvice are useful too. Above all, thank you for the kind words about your payroll coordinator and our customer service; genuine, personal support is at the core of who we are, and we're grateful to be your partner. ### 13. Helpful, Time-Saving Team Support **Rating:** 4.5/5.0 stars **Reviewed by:** Michelle V. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2026 **What do you like best about FrankCrum?** Our dedicated team is very helpful with all our questions, which saves us time so we do not have to do the research ourselves **What do you dislike about FrankCrum?** As a small company, sometimes our needs don't fit into the "buckets" of normal payroll processing so we have to find a way to work with the system but also meet our needs. **Recommendations to others considering FrankCrum:** It is a great self-service portal that is very easy to use. I love the on the spot insurance COI's as well. **What problems is FrankCrum solving and how is that benefiting you?** FrankCrum does our payroll and as a small company, it is nice to have someone to contact at any time with any type of questions **Official Response from Devon Murray:** > Hello, Michelle! Thank you for sharing this. Having a dedicated team that saves you the legwork of researching answers yourself is the kind of support we want to provide, so we're glad it's making a difference. We also appreciate your honesty about the times your needs as a small company don't fit neatly into standard payroll processing; that's valuable insight. Thank you as well for the kind words about MyFrankCrum and the self-service COIs. We're always working to advance our tech. ### 14. Stress-Free Payroll & HR Support with Frank Crum **Rating:** 5.0/5.0 stars **Reviewed by:** michael s. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2026 **What do you like best about FrankCrum?** Frank Crum and specifically my payroll coordinator are there to work with me to ensure my payroll and HR needs are met without stress. **What do you dislike about FrankCrum?** The only complaint I have is that "My Frank Crum" online account becomes inactive because I truly only need to use it a couple of times a year. My payroll coordinator does such a great job, paperwork is truly taken care of for me. **Recommendations to others considering FrankCrum:** These are payroll people and HR and payroll as we know has lots of rules. Explain what you need and Frank Crum will do their best within the rules. **What problems is FrankCrum solving and how is that benefiting you?** Frank Crum's payroll service saves me time and money. **Official Response from Devon Murray:** > Hi Michael, thanks for sharing this. Taking the stress out of payroll and HR is our goal, and it's clear your payroll coordinator has delivered on that. We understand the frustration of your online account timing out when you only need it occasionally, and we appreciate you flagging it; that's useful feedback as we work to make every part of the experience seamless. We're grateful for your business and glad we can save you both time and money. ### 15. A Great Experience Overall **Rating:** 5.0/5.0 stars **Reviewed by:** Holly E. | Controller , Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2026 **What do you like best about FrankCrum?** One of the main things I like about FrankCrum are the benefit packages offered to our employees, as I have heard nothing but positives when our employees actually utilize the benefits. This helps us retain the talent we have and use as a recruiting tool to grow. **What do you dislike about FrankCrum?** The costing structure is a % of payroll, I know given the positives we have with FrankCrum there is a cost/benefit analysis that needs to be understood. **Recommendations to others considering FrankCrum:** I would highly recommend FrankCrum across the board whether it be benefits packages offered, or Human Resources available, to payroll services available. So many strong departments to assist help run your business as smooth as possible. Also, make sure you are aware of how the cost structures work and how they can change as your employees change or payroll changes are made. **What problems is FrankCrum solving and how is that benefiting you?** I can say that FrankCrum assists us in so many aspects. Whether it is hiring an out of state employee, walking through that process, assisting with day to day payroll related questions (which Cara is AMAZING to work with) or PTO adjustments or working with Sara on the new revised company handbook. I feel like the entire team across FrankCrum does a really great job taking the load off of me so we can focus more on our business strategy. **Official Response from Devon Murray:** > Wow! Your feedback means so much to us. We have so many dedicated and caring people throughout our organization who want nothing more than to help our clients. It's very satisfying to know their hard work is really making a difference for you. I will share your comments and make their day. Thank you. ### 16. Friendly, Knowledgeable, and Highly Responsive Team at FrankCrum **Rating:** 5.0/5.0 stars **Reviewed by:** Pete M. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2026 **What do you like best about FrankCrum?** The people who work for FrankCrum are very friendly and always courteous. They are also very knowledgeable, but most importantly very responsive. **What do you dislike about FrankCrum?** There is nothing I disklike about FrankCrum. Their only weakness is not even of their own making: there are about 5 U.S. states or so that will not allow you to utilize FrankCrum, or the services of any PEO. That means you are still on your own as far as payroll filings and such. BUT FrankCrum STILL helps you out, even with those states. They have been wonderful supplying needed reports and even reminders for states they do not even handle. **Recommendations to others considering FrankCrum:** If you are trying to process multi-state payroll by yourself, I'd say do yourself a favor: give FrankCrum a try. Give yourself a break! **What problems is FrankCrum solving and how is that benefiting you?** FrankCrum performs all of our payroll functions, including and most crucially multi-state payroll taxes. They also handle our benefits policies for our employees. As the Finance and Admin Manager, I'll be the first to admit these are extraordinarily complex tasks for a growing business such as ours. **Official Response from Devon Murray:** > Pete, thanks for trusting us to support your business. We know how complicated multi-state operations can be, and we're glad to take some of the stress off your plate. ### 17. A Real Team Behind You—Frank Crum Goes All In **Rating:** 5.0/5.0 stars **Reviewed by:** C. Michelle M. | Cabinetry Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2026 **What do you like best about FrankCrum?** The most helpful thing about Frank Crum is knowing we have a real team behind us. This isn’t a “close the deal and pass you on to a payroll clerk” kind of company. It feels like a full-contact organization where everyone jumps in to help and make sure things get sorted out. **What do you dislike about FrankCrum?** They’re all the way in Clearwater, so I can’t just pop in to say hello and thank them for everything they do. We’ll simply have to appreciate them from afar. **Recommendations to others considering FrankCrum:** If you’re using any other PEO, call Alana. And if you’re not using a PEO and you’re bleeding money on workers’ comp coverage, call Alana. **What problems is FrankCrum solving and how is that benefiting you?** Frank Crum provides seamless payroll services, comprehensive reporting, and a bridge to quality benefits for small businesses, along with workers’ comp and HR support. It’s like having a genie in a bottle—taking the headaches off our office so we can stay focused on the day-to-day needs. **Official Response from Devon Murray:** > Thanks so much for taking the time to review us. We take great pride in the quality of service we provide our customers, and we're so happy to hear you're experiencing it firsthand. We love Alana, and we'll be sure to share your kind words with her too. We appreciate your partnership! ### 18. Comprehensive HR and Payroll Services with Room for More Personal Touch **Rating:** 4.0/5.0 stars **Reviewed by:** Hunter G. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2026 **What do you like best about FrankCrum?** I like how attentive FrankCrum is to my account; I use their services for payroll, benefits, and HR, and they've been really helpful, especially with disputes and processing payroll. Having an account manager who looks over my benefits and payroll is very beneficial. I'm definitely interested in seeing what other services they have to offer. **What do you dislike about FrankCrum?** I would recommend that the account manager just reaches out a little bit more often. Just to make sure things are going good as well as them reach out with additional services that they have to offer us. **What problems is FrankCrum solving and how is that benefiting you?** FrankCrum helps me with disputes on the HR platform and supports payroll processing including account management for benefits and 401k. I suggest more frequent check-ins from account managers to enhance service and discover more offerings. **Official Response from Devon Murray:** > Hi Hunter, thanks so much for taking the time to share this thoughtful review. We're really glad to hear that your account manager has been helpful navigating disputes and keeping your payroll and benefits running smoothly. That's exactly the experience we try to deliver. Your feedback about more frequent check-ins is appreciated too. Proactive outreach is something we care about, and we want to make sure you always feel supported and in the loop on everything FrankCrum has to offer. We'll make sure your account manager sees this. If you ever want to explore additional services in the meantime, don't hesitate to reach out. We're always happy to walk you through what else might be a good fit for your business. ### 19. Dedicated 1-on-1 Support That Drives Success with FrankCrum **Rating:** 5.0/5.0 stars **Reviewed by:** Kelsey G. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2026 **What do you like best about FrankCrum?** We love having our own rep to deal with 1 on 1. Karen Knapp has been such a huge part of our success with FrankCrum. **What do you dislike about FrankCrum?** We do not have any dislikes about FrankCrum. **Recommendations to others considering FrankCrum:** If you want Payroll to be a breeze & never miss the deadline then FrankCrum is the way to go. **What problems is FrankCrum solving and how is that benefiting you?** FrankCrum makes sure the proper deductions are being taken from everyone's checks as well as offering great benefits through UHC. We love being able to provide 401K matches to our employees & FrankCrum is able to assist us with that. **Official Response from Devon Murray:** > Thanks so much for the kind words. We're thrilled to hear that our support has made such a difference, and we couldn't agree more about Karen. She's a fantastic part of our team, and we'll be sure to pass along your shout-out. It's great to know payroll deadlines, deductions, benefits, and 401(k) matching are all running smoothly for you and your employees. Thank you for trusting FrankCrum, and for taking the time to share your experience. ### 20. Exceptional Service with Personal Attention **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2026 **What do you like best about FrankCrum?** I really appreciate FrankCrum for their personal attention and the ability to communicate with a person in a reasonable amount of time to come up with a legitimate resolution. It's valuable having the same person to deal with, as it builds continuity and trust, giving you a history and rapport. I also use their services for benefits like medical, dental, and optical. Specifically, the professionalism and efforts of our payroll coordinator, Stacy Cole, stand out and make me very satisfied with FrankCrum. **What do you dislike about FrankCrum?** I wish they wouldn't continue growing and lose the small-town feel. **What problems is FrankCrum solving and how is that benefiting you?** I find FrankCrum provides personal attention to issues, allowing us to communicate directly with someone and resolve problems quickly. Having the same person helps with building history and rapport, making communication smoother and more effective. **Official Response from Devon Murray:** > Thank you for providing this feedback. The continuity and trust you describe—having one familiar person who knows your history—is what we hope to build with every client, and Stacy will be glad to know her professionalism is making that difference for you. It's also great that our benefits have been a good fit. Your wish that we keep our small-town feel as we grow resonates deeply with us; holding onto that personal touch is a priority no matter our size, and feedback like yours helps keep us honest about it. We're grateful for your trust. ### 21. Honest, Helpful Advice That’s Saving Us Money **Rating:** 5.0/5.0 stars **Reviewed by:** Justin C. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2026 **What do you like best about FrankCrum?** They provide very honest and helpful advice. Whether its something you want to hear or not, they at least tell you how it is. It's also saving me money on workers compenstation. **What do you dislike about FrankCrum?** Haven't really found anything to dislike. Maybe the move from my prior provide (Paychex). It was painful but mostly due to Paychex not doing what they needed to do with certain filings. **Recommendations to others considering FrankCrum:** Definitely makes things easier. **What problems is FrankCrum solving and how is that benefiting you?** Making workers compensation insurance very easy and straightforward. Also having an HR person to ask questions. **Official Response from Devon Murray:** > Hi Justin, thanks for the thoughtful review. Honesty and transparency are at the heart of how we work with our clients, so we're really glad that came through in your experience. It's great to hear things have been easier and more straightforward since making the switch. We appreciate you taking the time to share this. We're always here when you need us. ### 22. Extremely Knowledgeable, Professional Support from Frank Crum's personnel **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa S. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2026 **What do you like best about FrankCrum?** Our representative Sheila Radford is extremely knowledgeable, professional and helpful. **What do you dislike about FrankCrum?** There's a 3-hour time difference between our office and theirs. There's not much I can do about that! **Recommendations to others considering FrankCrum:** Working with a PEO may not be the correct solution for every business, but if it is right for you, I highly recommend FrankCrum's services. **What problems is FrankCrum solving and how is that benefiting you?** Working with FrankCrum has saved us many thousands of dollars in Worker's Comp costs over the years. We've also found their Frank Advice very useful on numerous occasions. **Official Response from Devon Murray:** > Hi Lisa, thank you for this thoughtful review, and for the years of partnership behind it. Sheila will be glad to know how much you value her knowledge and professionalism — we'll be sure to pass your comments along. We hear you on the time difference; while we can't move the clock, we always want to make sure reaching us is as convenient as possible. It's also great to hear our FrankAdvice service has come in handy and that the workers' comp savings have added up over the years. We appreciate the recommendation and your continued trust. ### 23. Always Up to Date on Rules and Regulations, Friendly and On Time **Rating:** 5.0/5.0 stars **Reviewed by:** Carolyn M. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2026 **What do you like best about FrankCrum?** They are updated with all rules and regulations. They very friendly, helpful and they are always on time. **What do you dislike about FrankCrum?** If an employee’s does not work for 30 days, they are terminated and has to do the rehire. The project is sometimes on a temporary pause. **Recommendations to others considering FrankCrum:** If you are having issues to get worker’s compensation, the price is affordable. **What problems is FrankCrum solving and how is that benefiting you?** Frankcrum helps when we miss an employee on the payroll run, they will add the employees and if payroll was already submitted they will do a supplementary payroll. **Official Response from Devon Murray:** > Hi Carolyn, Thank you for the kind review. We're thrilled to hear our team has been so helpful, especially with the latest rules and regulations. Providing responsive, flexible support that makes payroll and HR easier is exactly what we strive for. We also appreciate your feedback, as it helps us find ways to keep getting better. Thank you for trusting FrankCrum as your partner. ### 24. Great for Payroll **Rating:** 5.0/5.0 stars **Reviewed by:** K M. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2026 **What do you like best about FrankCrum?** Stacey Cole & Ashley Williams have been very helpful & make sure we understand everything going on. **What do you dislike about FrankCrum?** I wish they would have employees dropped from payroll if they aren’t working every 60 to 90 days instead of every 30 days. **Recommendations to others considering FrankCrum:** Very helpful staff, are honest about everything you need to. **What problems is FrankCrum solving and how is that benefiting you?** Frankcrum makes payroll easier, everything is on the online portal so employees can review all paperwork & make changes themselves instead of waiting for the office to do it for them. **Official Response from Devon Murray:** > Hello and thank you for the review. Stacey and Ashley take real pride in making sure our clients understand what's happening every step of the way, and we'll be sure both of them see your shout-out. We also appreciate your suggestion about the timeframe for dropping inactive employees from payroll. That kind of practical feedback helps us understand what would make things work better for you, and we've passed it along. It's great that MyFrankCrum has given your employees more control over their own paperwork too. We're glad to have you with us. ### 25. Exceptional Support and Reliable Payroll Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2026 **What do you like best about FrankCrum?** I value FrankCrum's help with payroll, as they take care of everything that comes up for our company in this regard. They also assist us with filling out forms for our certified projects and help with reports for any audits that are required. Having a great team behind us from FrankCrum is something I truly appreciate, and having a dedicated team that knows our company is a big value for us. I really enjoy having everything we need at the moment and I value all of their help. **What do you dislike about FrankCrum?** Nothing **What problems is FrankCrum solving and how is that benefiting you?** I use FrankCrum to handle my payroll needs, assist with certified project forms, and support audit reports. I value having a dedicated team familiar with my company. **Official Response from Devon Murray:** > Thank you for these generous words. Knowing your company well enough to anticipate what you need is what having a dedicated team is all about, and we're glad that familiarity has been so valuable to you. Our team will be happy to hear how much you appreciate their support. Thank you for placing your trust in us. ### 26. Great Communication and Consistent, Knowledgeable Support **Rating:** 5.0/5.0 stars **Reviewed by:** DeAnn H. | Staff Accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2026 **What do you like best about FrankCrum?** They have great communication, friendly, very knowledgeable and staff stays. We don't have a new rep each time. **What do you dislike about FrankCrum?** I don't have any issues with FC. Current client has used them for years. I had used before with another client. Stay with the best **Recommendations to others considering FrankCrum:** They are top notch. They are very professional. The best payroll company. Very hands on approach with great communication. **What problems is FrankCrum solving and how is that benefiting you?** We don't have any problems. Great payroll company we use for a client. **Official Response from Devon Murray:** > Thank you for the wonderful review and for being a client across multiple companies over the years. That kind of loyalty means the world to us. Strong communication and a stable, knowledgeable team you can count on are things we work hard to maintain, so it's great to know you've felt that consistency rather than a revolving door of new reps. We appreciate your kind words and your trust, and we look forward to continuing to earn both. ### 27. Saves Valuable Time on Wages and Taxes **Rating:** 5.0/5.0 stars **Reviewed by:** JAMES J. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2026 **What do you like best about FrankCrum?** Saving valuable time and the burden of calculating wages and taxes. **What do you dislike about FrankCrum?** Nothing specific to add. We’ve been working with Crum for years, and their payroll service has consistently been very good. **Recommendations to others considering FrankCrum:** If you want to save time working what your company specializes in and not having the burden of tax filing, calculation errors and tax compliance this is the way to go. **What problems is FrankCrum solving and how is that benefiting you?** Eliminating the administrative duties as far as payroll, withholding taxes and workers compensation. **Official Response from Devon Murray:** > Hi James, Thanks for taking time to review us, and for the years of partnership behind it. Giving business owners their time back is why we do what we do, so it's rewarding to know the weight of wage calculations, tax filings, and compliance is off your plate. Consistency over the long haul matters to us, and we're glad it has shown in your experience. We look forward to many more years of supporting you. ### 28. Outstanding Customer Service and an Easy-to-Use Website **Rating:** 5.0/5.0 stars **Reviewed by:** BNB R. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2026 **What do you like best about FrankCrum?** The customer service and ease of working with the website **What do you dislike about FrankCrum?** Nothing. Frankcrum is great there is nothing **Recommendations to others considering FrankCrum:** Start with FrankCrum today!! The customer service is great and the products are very helpful. You are able to properly ensure your small business is compliant with all that is needed for your payroll and insurance needs. **What problems is FrankCrum solving and how is that benefiting you?** Frankcrum makes processing Payroll and Workers Compensation easier to achieve which we, as a small business, needed **Official Response from Devon Murray:** > Hey there, thanks for the enthusiastic review. Great customer service paired with easy-to-navigate technology is what we strive for, so it's rewarding to hear both have served you well. Helping small businesses stay compliant without the usual headaches is the reason we show up to work every day :) We appreciate the recommendation and are grateful to support your business. ### 29. Exceptional Service, But Needs More Flexibility **Rating:** 5.0/5.0 stars **Reviewed by:** Sharon L. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2026 **What do you like best about FrankCrum?** I appreciate FrankCrum for their valuable legal expertise, particularly their advice on employee handbooks and policies. Their support in managing payroll benefits is also a significant plus for us. I like how they handle federal tax filings and wage reports, which helps us manage these tasks more efficiently. Overall, we like all of the services offered by FrankCrum, and they've been a reliable partner for our payroll, insurance, taxes, and employee benefits over the past two and a half years. **What do you dislike about FrankCrum?** I'd like more flexibility with the employee payroll platform. **What problems is FrankCrum solving and how is that benefiting you?** FrankCrum helps with legal advice on employee handbooks and policies, filing federal tax reports, handling wages, insurance, and offering payroll benefits. **Official Response from Devon Murray:** > Sharon, thank you for taking the time to leave this review. We're so happy that you're finding real value in our services. I will pass your feedback on the payroll platform along to our product team, too. ### 30. Valuable HR Partner with Room for Benefits Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Claire M. | Research Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2026 **What do you like best about FrankCrum?** I appreciate FrankCrum for HR assistance as we're a small virtual company with employees in over 7 states. Their understanding of local state laws and assistance with payroll and benefits provision for our workforce is invaluable. I find their team's knowledge and the advice and guidance they offer to be particularly valuable. The myFrankCrum portal is straightforward for handling payroll, which is helpful. **What do you dislike about FrankCrum?** The benefits provision needs improvement as our employees pay quite high premiums for their healthcare coverage. **What problems is FrankCrum solving and how is that benefiting you?** FrankCrum acts as our HR extension, helping us with local state laws, payroll assistance, and benefits provision, which is crucial for our small virtual company spread across multiple states. **Official Response from Devon Murray:** > Claire, thank you so much for taking the time to share such thoughtful feedback. We're glad to hear that our team's knowledge of multi-state compliance and the myFrankCrum portal have made managing HR easier for your distributed workforce. That's exactly what we're here for. We hear you on the benefits premiums, and we understand how significant healthcare costs are for your employees. Unfortunately, rising premium costs are a challenge being felt across the market right now, and not unique to FrankCrum. That said, we never stop looking for ways to expand access to affordable care for the employees we serve. If you haven't recently reviewed your plan options with your account team, we'd encourage you to reach out—we're always working to ensure our clients have access to the best available options for their workforce. We truly value the partnership and look forward to continuing to support your team! ### 31. Owner operator/ AR specialist **Rating:** 4.0/5.0 stars **Reviewed by:** Clint B. | Falls Distributing, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2026 **What do you like best about FrankCrum?** They respond quickly to every email and, whenever needed, they take the time to explain all the details thoroughly. **What do you dislike about FrankCrum?** My only dislike is that they’re out of state, so we have to comply with their laws and regulations. **Recommendations to others considering FrankCrum:** They’re very available and helpful in all the areas I need to run my business successfully. **What problems is FrankCrum solving and how is that benefiting you?** No problems have been solved, simply because we haven’t come across any issues so far. **Official Response from Devon Murray:** > Hello Clint, thank you for sharing this. Quick, clear communication is something we work hard at, so we're happy to know our team is delivering that for you. We also appreciate your note about the challenges of working across state lines; that's a helpful perspective for us. It means a lot to hear we've been a dependable partner in running your business. We look forward to serving you for years to come. ### 32. Benefits/Medical Issues Resolved—Smooth Experience Since **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2026 **What do you like best about FrankCrum?** Payroll can be very complicated. Lynn has made my life so much easier by taking care of our payroll. I appreciate how she's on top of everything, she makes no mistakes and she goes above and beyond when our pay day falls on a holiday. She always makes sure that we get payroll submitted early enough for our staff to get paid on time. **What do you dislike about FrankCrum?** We did have some issues with the benefits/medical department a few months ago but this has since been sorted out and we have had no mishaps since then. **What problems is FrankCrum solving and how is that benefiting you?** Frank Crum handles all my payroll needs **Official Response from Devon Murray:** > Thank you for sharing this. Lynn truly cares about getting things right, and it shows, especially the extra effort put in to make sure your staff is never left waiting. We'll be sure she knows how much you value her diligence. We also appreciate your honesty about the earlier benefits and medical issues; we're glad those were resolved and that things have run smoothly since. If anything ever comes up again, we're here to make it right. Thank you for trusting us. ### 33. Quick, Friendly Payroll Support That Keeps Us on Track **Rating:** 5.0/5.0 stars **Reviewed by:** Nate G. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2026 **What do you like best about FrankCrum?** My contact for Payroll is Karen Knapp and she's always a pleasure to talk to and she reminds me ahead of time when we need to provide details to process payroll. If I ever have any questions, she answer them quickly and efficiently. **What do you dislike about FrankCrum?** Nothing. No issues to report. Nothing to dislike. **Recommendations to others considering FrankCrum:** Very professional and easy to work with. **What problems is FrankCrum solving and how is that benefiting you?** No Problems! **Official Response from Devon Murray:** > Thanks, Nate. Those proactive reminders from Karen ahead of each payroll run are a small thing that makes a big difference, and it's lovely to hear how much you appreciate them. We'll be sure she knows she made your list. Thank you for the recommendation, and for being such a pleasure to work with in return. ### 34. Extremely Responsive Support from FrankCrum **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2026 **What do you like best about FrankCrum?** They are extremely responsive to our needs, whenever we need assistance. **What do you dislike about FrankCrum?** I cannot think of anything negative within FrankCrum's organization. **Recommendations to others considering FrankCrum:** It will not hurt to explore all the various services that FrankCrum offers, as I'm sure whatever your needs are, they can provide the correct assistance. **What problems is FrankCrum solving and how is that benefiting you?** Since FrankCrum has been handling our payroll, we have had very little, if any, issues with our employees get paid, via direct deposit. It has freed up my time and our administrators time by FrankCrum taking care of that service. Would highly recommend FrankCrum for your payroll needs and more that they offer. **Official Response from Devon Murray:** > We appreciate you taking the time to write this. Being there when our clients need us is a promise we take seriously, so hearing that our responsiveness stands out means a great deal. It's also good to know payroll has run smoothly and given you and your administrators valuable hours back. Thank you for recommending us so highly. We're honored to be your partner and look forward to supporting you for years to come. ### 35. Easy to Use with Exceptionally Helpful Employees **Rating:** 5.0/5.0 stars **Reviewed by:** Gregory W. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2026 **What do you like best about FrankCrum?** The ease of use and helpfullness of their employees **What do you dislike about FrankCrum?** there has not been a single problem with my interactions with them **Recommendations to others considering FrankCrum:** there are other choices but you will find FrankCrum to offer full service options, reasonable costs, and friendly personnel **What problems is FrankCrum solving and how is that benefiting you?** manages employee payroll, workmans comp that is superior to the previous PEO company I worked with **Official Response from Devon Murray:** > Hi Gregory, thanks for the review. We think ease of use paired with a genuinely helpful team is the perfect combo, so it's great to hear both have come through in your experience. We also appreciate your noting the difference compared to your previous PEO. Earning that kind of comparison means a lot. Thank you for the recommendation and for trusting FrankCrum with your payroll, WC and HR. ### 36. Amazing Customer Service—A True Lifesaver During a Difficult Season **Rating:** 5.0/5.0 stars **Reviewed by:** D L. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2026 **What do you like best about FrankCrum?** The customer service! Our service reps have been amazing on helping through a difficult season. I appreciate them so much! Maria Tapia-Vallegas has been a God send! **What do you dislike about FrankCrum?** Nothing. Just the remote check printing. **What problems is FrankCrum solving and how is that benefiting you?** We don’t really have any issues with the service itself. Our main issue, which is frustrating for everyone involved, is that remote printing has to go through Explorer. There have been times when our computers update and the settings get changed. The tech team has been great about walking us through switching the settings back, but it feels like the system should be updated so this doesn’t keep happening. **Official Response from Devon Murray:** > Thanks for taking the time to leave us a review. I'll be sure your kind words get back to Maria and her supervisor, too. And, thanks for offering your feedback on the remote printing process. I'm sorry it's been frustrating. I'll be sure to share your comments with our operations team, as we are always looking for ways to improve. ### 37. Seamless Workman's Comp with Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony . | Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2026 **What do you like best about FrankCrum?** I find FrankCrum makes it very easy and affordable to have workman's compensation. Their communication is very good, and I especially like the customer service, particularly Karen Knapp. **What do you dislike about FrankCrum?** Nothing **What problems is FrankCrum solving and how is that benefiting you?** I find that FrankCrum makes it easy and affordable for me to have workman's compensation. Their communication with me is very good. **Official Response from Devon Murray:** > Hi Anthony, thanks for this great feedback. Making workers' comp simple and affordable is something we strive for, so we're pleased it has been that way for you. Karen continues to earn well-deserved praise from the clients she serves, and we'll gladly pass along another round of it. We appreciate you sharing your experience and are glad to have you with us. ### 38. Commissioner in the City of Belleair Bluffs **Rating:** 5.0/5.0 stars **Reviewed by:** Suzy S. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2026 **What do you like best about FrankCrum?** The quick responses to my questions that I have. **What do you dislike about FrankCrum?** When I have had more than one business with FrankCrum, the dashboard shows the companies in alphabetical order and that company is no longer around anymore. Sometimes it would be nice to forget the past. **What problems is FrankCrum solving and how is that benefiting you?** Employee questions. **Official Response from Devon Murray:** > Hi Suzy, thank you for taking the time to share this. Quick answers to your questions are something we always aim to deliver, so we're glad that has stood out. We also appreciate you pointing out the dashboard showing companies that are no longer active. That's helpful, and we've shared it with our team as something worth looking into so your view reflects where your business is today. Thanks for being part of the FrankCrum family. ### 39. Always Helpful, Polite, and Prompt Service at FrankCrum **Rating:** 5.0/5.0 stars **Reviewed by:** Dulce A. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2026 **What do you like best about FrankCrum?** Every person at FrankCrum is always helpful, polite and prompt. **What do you dislike about FrankCrum?** Multiple state policies for General Liability isn't the easiest to work with. **Recommendations to others considering FrankCrum:** Become familiar with the resources they provide. **What problems is FrankCrum solving and how is that benefiting you?** FrankCrum helps us with our payroll needs as well as our Workers Comp coverage. **Official Response from Devon Murray:** > Hello Dulce, Thanks for the review. It means a lot to hear that everyone you've worked with has given good service. That consistency across our whole team is something we care deeply about. We also appreciate you flagging the complexity of managing General Liability across multiple states; that's tricky to navigate. Thank you for the tip to others about tapping into our resources, and for trusting us for support. ### 40. Very Streamlined and Convenient Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Kaitlin M. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2026 **What do you like best about FrankCrum?** Frankcrum makes payroll very quick and easy. Also easy to onboard employees and update salaries etc. **What do you dislike about FrankCrum?** We really haven't had any issues with Frankcrum. **What problems is FrankCrum solving and how is that benefiting you?** Makes payroll and the onboarding of new employees very easy and convenient. **Official Response from Devon Murray:** > Hello Kaitlin, Thank you for taking the time to review us. Streamlining the everyday tasks is exactly the kind of convenience we want our clients to feel, so it's rewarding to hear things have been quick and easy on your end. We appreciate you being a FrankCrum client and are always here if anything ever comes up. ### 41. Stacey Makes Support a Pleasure **Rating:** 4.5/5.0 stars **Reviewed by:** Tarnisha C. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2026 **What do you like best about FrankCrum?** I enjoy working with Stacey our support specialist. **What do you dislike about FrankCrum?** There are delays when Stacey isn't in the office. **What problems is FrankCrum solving and how is that benefiting you?** Frankcrum ensures our employees' payroll is processed efficiently, along with handling all of our WC needs. **Official Response from Devon Murray:** > Hello Tarnisha, thank you for sharing this. Stacey will be so pleased to know how much you enjoy working with her—we'll pass along the compliment. We also hear you on the delays when she's out of the office; we're sharing that feedback with our team to ensure smoother coverage. We're glad payroll and workers' comp have been handled efficiently, and we appreciate having you as a client. ### 42. Quick, Helpful Support from Karen and Jill, but Fees Could Be Lower **Rating:** 3.5/5.0 stars **Reviewed by:** Marisol R. | Assistant Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2026 **What do you like best about FrankCrum?** Karen and Jill are super helpful. They respond very quickly. **What do you dislike about FrankCrum?** The fees. They charge so many different fees on top of the processing. **What problems is FrankCrum solving and how is that benefiting you?** Payroll & Job Costing Reports **Official Response from Devon Murray:** > Hi Marisol, thanks for the feedback. Karen and Jill pride themselves on quick, helpful responses, so it's great to hear that has come through for you—we'll pass your kind words along to both of them. We also appreciate your candor about the fees; cost transparency matters, and we'd welcome the chance to walk you through your statement to help clarify any questions. Again, thanks so much for sharing this review. ### 43. Love Karen **Rating:** 5.0/5.0 stars **Reviewed by:** Deb P. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2026 **What do you like best about FrankCrum?** Karen is a wonderful, effective partner. **What do you dislike about FrankCrum?** There is nothing I dislike in particular. **What problems is FrankCrum solving and how is that benefiting you?** Efficient, professional payroll services and human resource support outsourced for cost savings and benefits. **Official Response from Devon Murray:** > Hello Deb, thank you for the kind words. Karen truly cares about the businesses she supports, and we'll be sure she sees this. It will make her day. We're glad the partnership is delivering the efficiency, professionalism, and cost savings you were looking for, and we appreciate you taking a moment to share your experience. ### 44. Great for small companies! **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Defense & Space | Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2026 **What do you like best about FrankCrum?** Able to get my payrolls processed timely **What do you dislike about FrankCrum?** System is very old school. It does not integrate with accounting systems. **Recommendations to others considering FrankCrum:** It is great for a smaller company that does not have many needs. Just to process payroll and take care of your workers comp. Frank Crum will work perfectly for your **What problems is FrankCrum solving and how is that benefiting you?** Processing our Payroll and managing all tax reporting. **Official Response from Devon Murray:** > Thank you for taking the time to review us. We're glad payroll processing and tax reporting have been reliable for you. Those are the fundamentals, and getting them right on time matters. We also appreciate your feedback about integration with accounting systems. That's something we hear and take seriously as we continue investing in our technology, so thank you for adding your voice to it. ### 45. Employees are Cordial knowledgeable, trained professionals, always Ready to Assist **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2026 **What do you like best about FrankCrum?** The staff are cordial, knowledgeable, and always willing to help. **What do you dislike about FrankCrum?** Not always sure who to contact for benefits. **Recommendations to others considering FrankCrum:** I have recommended Frank Crum to two companies. They were looking for a payroll company who handle processing payroll, and answered personnel issues. Full-service HR/Payroll company. **What problems is FrankCrum solving and how is that benefiting you?** They help resolve any personnel questions. **Official Response from Devon Murray:** > Thank you for sharing this, and for recommending us to other companies. Referrals like yours are the strongest vote of confidence we could ask for. We're glad our team has come across as knowledgeable and genuinely willing to help. Your note about not always knowing who to reach for benefits questions is well taken; we'll work on making that path clearer. We appreciate your partnership and your trust. ### 46. GREAT SERVICE FROM FRANK CRUM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2026 **What do you like best about FrankCrum?** They always respond in a,timely manner and are great in explaining any questions or concerns,we have. **What do you dislike about FrankCrum?** There is nothing we dislike about Frank Crum. **Recommendations to others considering FrankCrum:** To inquire on all the services you provide - not just payroll. **What problems is FrankCrum solving and how is that benefiting you?** Frank Crum handles,all my payroll services, general liability and auto insurances. Their service is exceptional. **Official Response from Devon Murray:** > Thanks so much for the kind words and for taking the time to provide your feedback. We really appreciate it! ### 47. Quick Responses and Thorough Explanations Every Time and excellent communication. **Rating:** 5.0/5.0 stars **Reviewed by:** Nikki L. | Human Resources Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about FrankCrum?** They are quick to respond and explain everything thoroughly. **What do you dislike about FrankCrum?** Sometimes the benefits is hard to understand. **Recommendations to others considering FrankCrum:** Everyone is so helpful, they are quick to help me with any issues I have and always very nice to work with. **What problems is FrankCrum solving and how is that benefiting you?** I can email or call them and I get a resolution within the hour to any question I have. **Official Response from Devon Murray:** > Thanks for the kind words, Nikki. We are very proud of our customer service, and we're happy you've gotten to experience it firsthand. ### 48. Devoted, Consistent Team That Truly Knows Our Business **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2026 **What do you like best about FrankCrum?** Devoted team members. Always the same people, they are familiar with me and my company. **What do you dislike about FrankCrum?** I have no complaints, I have been thoroughly satisfied with the service. **What problems is FrankCrum solving and how is that benefiting you?** Freeing up more time for other tasks. Human Resource resources is a definite help with this. **Official Response from Devon Murray:** > Thank you for the review. Consistency is something we work on every day—working with the same familiar faces means never having to re-explain your business, and we're glad that has been your experience. It's also great to hear our HR resources have freed you up to focus on other priorities. We appreciate your continued partnership. ### 49. Fast, Helpful Service with Kind Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Environmental Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2026 **What do you like best about FrankCrum?** They are fast and helpful with answering any questions i have **What do you dislike about FrankCrum?** Karen knapp sends my payroll and is always so kind and helpful. **Recommendations to others considering FrankCrum:** Its worth it **What problems is FrankCrum solving and how is that benefiting you?** Taking care of payroll, employee handbook and workers comp **Official Response from Devon Murray:** > Thank you for taking a moment to leave this review. Quick, helpful answers are what we aim for every time you reach out, so we're happy that has been your experience. Karen's kindness clearly leaves an impression on everyone she works with, and we'll make sure she knows you mentioned her. It's great to have payroll, your employee handbook, and workers' comp all running smoothly for you—we're glad you find the partnership worth it. ### 50. Office Manager **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Renewables & Environment | Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2026 **What do you like best about FrankCrum?** Ease in (most of) using, and problem solving. **What do you dislike about FrankCrum?** Dealing with workmen comp. Not awful but can be a little much. **Recommendations to others considering FrankCrum:** Good company to work with. **What problems is FrankCrum solving and how is that benefiting you?** None, we aren't having any problems. **Official Response from Devon Murray:** > We appreciate your taking the time to leave us a review. We're glad to hear that your experience with us has been so positive. We also really appreciate the feedback on the workers' comp. We're always looking for ways to make things simpler. Thanks so much for being a valued FrankCrum customer. ## FrankCrum Discussions - [What is Frank Crum used for?](https://www.g2.com/discussions/what-is-frank-crum-used-for) - [View FrankCrum pricing details and edition comparison](https://www.g2.com/products/frankcrum/reviews?open_modal_url=%2Fproducts%2Ffrankcrum%2Fwishlists%3Fhost_path%3D%252Fproducts%252Ffrankcrum%252Freviews%26source%3Dpdp_avatar§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+11%3A06%3A09+-0500&secure%5Bsession_id%5D=a75ce9cf-4183-4277-9319-f2edd8825970&secure%5Btoken%5D=9cd8eda6a18b2cd448f07204a1a8383da68f684f2ad59aa261f82d5ce095a566&format=llm_user) ## FrankCrum Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Core Features - Payroll Services** - Payroll Runs - Payroll Department - Analytics - Direct Deposit **Advanced Features - Payroll Services** - Pay Taxes - Benefits - Other Training - Time Tracking - Integration **Support - Payroll Services** - Experts - Live Support **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top FrankCrum Alternatives - [Insperity](https://www.g2.com/products/insperity/reviews) - 4.3/5.0 (292 reviews) - [ADP Payroll Services](https://www.g2.com/products/adp-payroll-services/reviews) - 4.0/5.0 (270 reviews) - [AWS Management Tools](https://www.g2.com/products/aws-management-tools/reviews) - 4.7/5.0 (69 reviews)