Chadler M.
CM
Chadler M.
Hotel Standards Specialist/Quality Consultant
Management Consulting
Enterprise (> 1000 emp.)
"Rizepoint is user friendly, however there are many glitches that need to be resolved."
3/5
What do you like best about FranConnect?

I enjoy how user friendly the RiezePoint software is. Review collected by and hosted on G2.com.

What do you dislike about FranConnect?

I dislike the glitches that I constantly experience on a daily bases using Rizepoint. My screen often goes blank while using the software, forcing me to re-open to application. Review collected by and hosted on G2.com.

Verified User in Hospitality
UH
Verified User in Hospitality
Small-Business (50 or fewer emp.)
"I like Rizepoint"
4.5/5
What do you like best about FranConnect?

I like that it provides target dates for completing of tasks and assignments. It provides me with reminders when I am approaching a deadline, so I can complete my tasks on time. Review collected by and hosted on G2.com.

What do you dislike about FranConnect?

I find Rizepoint can be difficult to navigate if you don't know exactly where you need to go on the site. Review collected by and hosted on G2.com.

Annie 淑艳 W.
AW
Annie 淑艳 W.
Mid-Market (51-1000 emp.)
"9Hotel Engineering Audit"
5/5
What do you like best about FranConnect?

It can do so with a direct and convenient even no internet. We can check hotel's action plan at any time. We can receive monthly MAP status and then we can follow up. Review collected by and hosted on G2.com.

What do you dislike about FranConnect?

The audit report can not be moved automatically at any time to computer during audit. Review collected by and hosted on G2.com.

Ehab M.
EM
Ehab M.
General Manager Crowne Plaza Philadelphia /Cherry Hill
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Happy18"
5/5
What do you like best about FranConnect?

Very great and easy to use, I am so happy IHG using Rizepoint for the action plans and contact with IHG. Review collected by and hosted on G2.com.

What do you dislike about FranConnect?

The interface need more options and improvements Review collected by and hosted on G2.com.

Verified User in Hospitality
UH
Verified User in Hospitality
Small-Business (50 or fewer emp.)
"Great product"
5/5
What do you like best about FranConnect?

This is a great resource for our needs and is something I use on a daily and weekly basis. There are plenty of different platforms within that simplify my searches, etc. Review collected by and hosted on G2.com.

What do you dislike about FranConnect?

I do not have many dislikes about the product...occasionally, it takes time to load specific files or pull certain forms but they are usually lengthy forms so I understand. Review collected by and hosted on G2.com.

Verified User in Hospitality
UH
Verified User in Hospitality
Enterprise (> 1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Easy to Use"
4/5
What do you like best about FranConnect?

Photo Markup and Videos make it easy to show what we are looking at Review collected by and hosted on G2.com.

What do you dislike about FranConnect?

Unable to upload multiple photos at one time, this would help when taking so many photos Review collected by and hosted on G2.com.

DH
Danielle H.
Enterprise (> 1000 emp.)
"Software needs work; good customer service team"
2.5/5
What do you like best about FranConnect?

Software is confusing for users. Needs to be more user friendly. Customer Service Team is friendly and resolves issues quickly. Review collected by and hosted on G2.com.

What do you dislike about FranConnect?

Software is confusing for users. Needs to be more user friendly Review collected by and hosted on G2.com.

Verified User in Hospitality
CH
Verified User in Hospitality
Enterprise (> 1000 emp.)
"Dependable For Evaluation Purposes"
4/5
What do you like best about FranConnect?

Easy interface to use and is much more visually appealing compared to our past solution. I also like the ability to add videos now instead of just images. Review collected by and hosted on G2.com.

What do you dislike about FranConnect?

Occasionally, the application does lock up and freeze when using it on an iPad. This is becoming less and less frequent however with occasional updates to the application. Review collected by and hosted on G2.com.

Verified User in Hospitality
IH
Verified User in Hospitality
Enterprise (> 1000 emp.)
"New features"
4/5
What do you like best about FranConnect?

We just switched from MA 360 to Rizepoint and the mobile app now allows you to search a question by keywords. Review collected by and hosted on G2.com.

What do you dislike about FranConnect?

Unable to print a report from the rizepoint mobile app Review collected by and hosted on G2.com.

Response from Corey McGarr of FranConnect

Thank you for your feedback! I have passed your request for the ability to print reports from Mobile Auditor on to the Product team.

Verified User in Hospitality
IH
Verified User in Hospitality
Enterprise (> 1000 emp.)
"RizePoint is User Friendly!"
5/5
What do you like best about FranConnect?

In our busy world it is wonderful that RizePoint is easy to navigate and get what you need right away! Review collected by and hosted on G2.com.

What do you dislike about FranConnect?

I would request that all the homepage screens should look exactly alike. Even with different user level access, the "additions" for more access items should be below the standard screen. Review collected by and hosted on G2.com.